Unaddressed Mail

Service Guide
September 2008
Contents
Page
The Unaddressed Mail Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1 What is Unaddressed Mail? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1 Definition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2 Why use Unaddressed Mail?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3 Unaddressed Mail delivery network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.4 Unaddressed Mail service restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing Unaddressed Mail Articles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Campaign Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Step 1: Design your Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.1 Printed material design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.2 Enveloped, wrapped or unwrapped. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Step 2: Plan your Distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.3 Booking requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2.3.1 Booking confirmation advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.3.2 December deliveries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.4 Delivery area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.4.1 Business or private addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.4.2 Street or PO Box addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.4.3 Counter pickup or roadside delivery addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Step 3: Preparing your Mailing for Lodgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.5 Unaddressed Mail preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.5.1 Bundling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.5.2 Mail trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.5.3 Sorting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.5.4 Labelling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.5.5 Use of ULDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Step 4: Lodgement and Payment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.6 Lodgement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.7 Payment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Step 5: Delivery of Unaddressed Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.8 Unaddressed Mail processing.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.9 Australia Post delivery policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.10 Shortages and surpluses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 Unaddressed Mail Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.1 Prices – effective 15 September 2008. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.2 Intrastate service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.3 Interstate service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.4 Regular service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.5 Select service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.6 Small letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.7 Large letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.8 Contract pricing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
 Page
4 General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.1 Service standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.2 Minimum lodgement requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.3 Extent of Australia Post network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.4 Delivery point data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.4.1 Delivery point databases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.4.2 Types of delivery points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.4.3 Delivery point reviews. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.5 Role of state Unaddressed Mail coordinator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.6 Late lodgement of Unaddressed Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.7 Failure to lodge Unaddressed Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.8 Cancellation of booking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Appendices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1 Unaddressed Mail Booking Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2 Unaddressed Mail Booking Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3 Lodgement Document (8835126). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4 Unaddressed Mail Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
5 Unaddressed Mail Terms and Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
6 Large Volume Lodgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
A6.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
A6.2 Sorting Levels Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
A6.3 Brickstacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
A6.4 ULD labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
A6.5 ULD Fill Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
A6.6 Level 1 Sorting – Direct Delivery Centre ULD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
A6.7 Level 2 Sorting – Single PSI Region ULD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
A6.8 Level 3 Sorting – Direct Mail Centre ULD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
A6.9 Level 4 Sorting – State ULD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
7 Glossary of Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Contacts for Unaddressed Mail Enquiries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover

This booklet presents the Unaddressed Mail Service and explains its conditions of use.
Although correct at the date this booklet went to print, postal charges and other conditions are subject to revision from time to time
and services may be modified, added to or withdrawn. Up to date information may be obtained from any Post Office. The date of effect
for these service conditions is 15 Sept 2008.
Approved by Group Manager Letters.
 The Unaddressed Mail Service
1 What is Unaddressed Mail?
1.1 Definition
Unaddressed Mail is mail delivered by Australia Post, which does not include a name
or specific address for delivery. This mail can be enveloped, wrapped or unwrapped.
1.2 Why use Unaddressed Mail?
Unaddressed Mail is a low-cost mail service. It is a business-to-consumer, and
business-to-business advertising medium, used to acquire new customers or to build
store traffic. It is the ideal communication medium when you need to communicate
with prospective customers, but do not have their name and address, or when you
need to communicate with customers in a specific geographical area, at a low cost.
Unaddressed Mail is an ideal way to establish your customer database, as a first step
in creating direct mail.
You can choose to post to a single suburb/town, multiple suburbs/towns, or to all
delivery points in a state, or across the country.
1.3 Unaddressed Mail delivery network
Australia Post’s delivery network includes all private and business delivery points in
Australia, including private boxes.
The Unaddressed Mail Service can deliver to all private and/or business delivery points
that do not bear the message “NO UNADDRESSED ADVERTISING MATERIAL“ or similar
words.
Exceptionally, Unaddressed Mail will be delivered to all private and/or business delivery
points if the article is a community notice lodged by or under the Authority of:
• Local, State or Federal governments or their agencies
• political organisations
• religious institutions
• educational institutions
• charitable bodies, including benevolent and welfare societies
Note: In Victoria due to Environment Protection Bill: – If a community notice from
religious, educational, charitable bodies, benevolent and welfare societies advertises
goods or services, regardless of whether the sale is for a charitable purpose, it will
be treated as normal Unaddressed Mail and delivered to all delivery points other than
those bearing a “NO UNADDRESSED ADVERTISING MATERIAL” message or similar.


 Unaddressed Mail delivery point databases can be classified into the following two

1. What is Unaddressed Mail?

categories:
Delivery Point
Database Delivers to: Database used by:
Advertising Delivery Unaddressed Mail articles Used by most Unaddressed
Points can be delivered to all private Mail customers
and business delivery points
that do not bear the message
NO UNADDRESSED ADVERTISING
MATERIAL or similar words
Total Delivery Points Articles are delivered to all Can be used by government,
private and business delivery political, religious, educational
points in the nominated area and charitable organisations
Note: Advertising Delivery Points were previously known as Restricted Delivery Points,
and Total Delivery Points as Unrestricted Delivery Points.
1.4 Unaddressed Mail service restrictions
Unaddressed Mail is restricted to Letter size articles with the lowest price being for
Small Letters 0–50g each.
Unlike other Australia Post mail services, it is necessary to book the delivery of
Unaddressed Mail in advance. This ensures that Australia Post is able to deliver your
message within the nominated delivery period.
Letter Size Definitions:
Size Weight Dimensions
Small Letter Up to 100g No smaller than 88mm x 138mm.
No larger than 130mm x 240mm.
No thicker than 5mm.
Rectangular in shape.
Large Letter Up to 250g No larger than 260mm x 360mm.
No thicker than 20mm.
Rectangular in shape.


 Preparing Unaddressed Mail
Articles
2 Campaign Planning

Step 1: Design your Communication

2.1 Printed material design
There is no requirement for any form of recipient name or address on Unaddressed
Mail. However, it is recommended that customers include a salutation like “The
Householder” or similar words on the envelope. In addition, the envelope can be
used for printing a marketing message.
There is no requirement to print a “Postage Paid” imprint on the envelope, though
customers may do so if they wish.
Envelopes should not include a return address for unclaimed articles as Unaddressed
Mail does not include a return to sender service.
The sender should ensure that the printed material does not:
• breach the copyright, trademark or other intellectual property rights of any person.
• contain anything that is defamatory or offensive.
A sample may be required by Australia Post before the distribution is approved.
Australia Post may refuse to accept articles that do not satisfy the conditions above.
2.2 Enveloped, wrapped or unwrapped
Unaddressed Mail can be enveloped, wrapped or unwrapped.
Research has shown that Unaddressed Mail in envelopes is likely to result in higher
readership and response rates.1
All Unaddressed Mail items in a single lodgement must be identical in size and weight.
Single Sheet Articles
Unenveloped and unwrapped articles that are on a single sheet of paper should be
folded at least once. This applies to Large Letter size articles.
Refer Section 1.4 for a definition of Large Letter size articles.

1 Unaddressed Mail research undertaken by One to One Communication and McGregor Tan Research in April/May 2003.


 Step 2: Plan your Distribution
2.3 Booking requirements
Customers are required to book Unaddressed Mail lodgements. The booking period is
open for three months prior to the delivery start date. Customers are required to book
a minimum of three weeks prior to the Monday of the nominated week of delivery but
earlier bookings are recommended.
Bookings are made using the Unaddressed Mail Booking Request which needs to be
faxed, emailed or posted to the Unaddressed Mail Coordinator in your State (contact
details are on the inside back cover of this guide).
Refer Appendix 1 for a sample Unaddressed Mail Booking Request form.

2. Campaign Planning
A team of experienced staff will assist you through the booking process to ensure that
your needs are identified, and met.
▼ Example of a hypothetical Unaddressed Mail booking
• A charity called the “Eastern Suburbs Animal Hospital” want to send a fundraising
appeal campaign to residents in their local area.
• The purpose of the campaign is to raise donations and also build up a database of
donors for future campaigns. Recipients will also be invited to the Animal Hospital
Open Day on Sunday the 11th of May.
• They have selected Monday 5th to Friday 9th May as their preferred delivery week.
• The latest they can book this campaign is Monday 14th April (three weeks prior
to first delivery date) and the earliest is 5th February (three months prior).
• Booking earlier than three weeks in advance is recommended.
February March April May
S M T W T F S S M T W T F S S M T W T F S S M T W T F S
1 2 30 31 1 1 2 3 4 5 1 2 3
3 4 5 6 7 8 9 2 3 4 5 6 7 8 6 7 8 9 10 11 12 4 5 6 7 8 9 10
10 11 12 13 14 15 16 9 10 11 12 13 14 15 13 14 15 16 17 18 19 11 12 13 14 15 16 17
17 18 19 20 21 22 23 16 17 18 19 20 21 22 20 21 22 23 24 25 26 18 19 20 21 22 23 24
24 25 26 27 28 29 23 24 25 26 27 28 29 27 28 29 30 25 26 27 28 29 30 31
Earliest Latest Preferred Open
booking booking delivery Day!
date date period

The Eastern Suburbs Animal Hospital example has been used to provide the data used
in Appendices 1, 2 and 3.


 2.3.1 Booking confirmation advice
The Unaddressed Mail coordinator will provide you with confirmation of your booking,
and the information required to prepare and lodge your mail.
The booking confirmation advice will confirm the number of delivery points per suburb/
town, price, lodgement office and delivery details. Please check it to ensure that it
accurately reflects your requirements. If any changes are required you should notify the
coordination office in writing within 24 hours of receipt. A revised booking confirmation
will then be issued.
You should receive a booking confirmation advice within three business days of
submitting the booking request form. If you do not receive confirmation in this period
you should contact your state Unaddressed Mail coordination team (contact details
are on the inside back cover of this guide).
Refer Appendix 2 for a sample “Booking Confirmation Advice”.
A copy of the booking confirmation advice should be presented with the
completed lodgement document when you are lodging your Unaddressed Mail.

2.3.2 December deliveries

Australia Post is able to offer Unaddressed Mail delivery in the first week of December
only. This is to ensure that the very high volume of Christmas mail received, is
delivered on time.
2.4 Delivery area
Customers can choose delivery anywhere in Australia. Our delivery network is
unmatched.
Your Unaddressed Mail coordinator can provide data on the number of delivery points
by single suburb/town, multiple suburbs/towns, State or national coverage.
Refer Section 4.4 for more information on how delivery points are determined.
Refer Appendix 2 for a sample “Booking Confirmation Advice” which gives an example
of the delivery point information that can be provided for each suburb/town.
2.4.1 Business or private addresses
Unaddressed Mail can be delivered to business or private addresses or both.
Your Unaddressed Mail coordinator can provide data on the number of business and
private delivery points by suburb/town.
2.4.2 Street or PO Box addresses
Australia Post has direct access to street and private box delivery points. You can choose
for your Unaddressed Mail to be delivered to street letterboxes or PO Boxes or both.


 Your Unaddressed Mail coordinator can provide data on the number of street and
PO Box delivery points by suburb/town.
2.4.3 Counter pickup or roadside delivery addresses
Some country areas will also have customers who pick up their mail from the post
office counter or from a roadside delivery point.
These delivery points can also be selected for Unaddressed Mail deliveries.

Step 3: Preparing your Mailing for Lodgement

2.5 Unaddressed Mail preparation
There are specific mail preparation arrangements for Unaddressed Mail. As the items

2. Campaign Planning
do not have a name and address, it is crucial that the items are lodged and transported
in a way in which Australia Post can manage them effectively.
This simply means that you are required to place the items in a mail tray, bundle them
in lots of 100, and label the bundle and tray.
2.5.1 Bundling
Customers are required to bundle the Unaddressed Mail articles in a mail tray, in lots
of 100.
The bundling of Unaddressed Mail assists with the distribution and delivery of mail and
ensures the safekeeping of the articles during transportation.
Ask your printer to provide you with the Unaddressed Mail articles pre-bundled in lots
of 100. If bundles of 100 are impractical then bundles of 50 or 25 are acceptable.
▼ Required bundling for Unaddressed Mail, using 2 vertical bands

To The hoUSeholder

2.5.2 Mail trays

Mail trays provide the most efficient transport system for Unaddressed Mail.
Australia Post, or your mailing agent, will provide sufficient mail trays for your
Unaddressed Mail lodgement. Please ask for trays at your nominated lodgement point
and ensure that you have sufficient time to prepare the mailing prior to the lodgement
time, as outlined on your booking confirmation advice.


 It is important that the correct size mail tray is used. Small letter size articles should
be placed in small letter trays and large letter size articles placed in large letter trays.
The maximum weight per tray is 16kg. To facilitate ease of handling we recommend
that large letter trays should not be filled above 200mm (or below the handle holes).
2.5.3 Sorting
Unaddressed Mail only needs to be sorted to the Delivery Centre level.
▼ Example sorting breakdown
In the sample Booking Confirmation Advice shown in Appendix 2 the envelopes would
need to be sorted for the two nominated distribution centres:
• 25,800 (258 bundles of 100 brochures) would be put in mail trays and labelled to
the Nunawading DC (Delivery Centre)
• 2,900 (29 bundles of 100 brochures) would be put in mail trays and labelled to the
Templestowe DC

2.5.4 Labelling
It is necessary to attach one completed label to the front of each tray and also
attach a completed label to one bundle within each tray. These labels ensure that the
Unaddressed Mail is processed efficiently within the Australia Post network. The labels
show the delivery centre, booking number, number of items and the delivery start
date.
Australia Post, or your mailing agent, will provide sufficient labels (8838626) for your
Unaddressed Mail lodgement.
▼ Example Unaddressed Mail Label (8838626)
Delivery Office Postcode

Nunawading DC 3131
Article Sender

åâ{-/ãããxF^\ZãÉäå 500 Count Eastern

Suburbs
Animal
9113 15000000 883862605800 Hospital
Article Booking Code
Delivery Week Commencing

ESAH Appeal
Name
EAST
00001 5/5/2008
8838626 MAY 2008 Unaddressed Mail


▼ A mail tray with the label attached to the front

Unaddressed Mail Label

Nunawading DC
3131
EAST Eastern Suburbs
0001 Animal Hospital

on front of tray
ESAH Appeal
500 5/5/2008

▼ A bundle with a label attached to the front

2. Campaign Planning
Nunawading DC 3131 Label inserted under bands
EAST
0001
Eastern Suburbs
Animal Hospital (not glued)
ESAH Appeal 500 5/5/2008

Large volume mailers should consider the use of machine printed labels which are
produced using specialised “Visa” software and label printers that allow you to
print multiple copies of prepopulated labels. Only the article quantity needs to be
handwritten as all the other information can be preprinted.
Machine printed labels also include a barcode which facilitates faster processing by
Australia Post. Please contact your account manager for more details.
▼ Example Label produced using the Visa labelling system

250


 2.5.5 Use of ULDs
Australia Post can provide Unit Load Devices (ULDs) to facilitate the transportation and
lodgement of large volumes of mail trays. Ask at your lodgement office.
The maximum weight for a loaded ULD is 600kg (including the weight of the ULD
which weighs around 100kg). In order to maximise transportation efficiency and ULD
utilisation, mailers should ensure that each ULD is used as efficiently as possible.
▼ Unit Load Device (ULD) for transporting large volumes of mail trays

If you are lodging more than one ULD per State, refer to Appendix 6 – Large Volume
Lodgements in ULDs.

Step 4: Lodgement and Payment

2.6 Lodgement
It is crucial that Unaddressed Mail is lodged on the nominated date, and at the
nominated lodgement office, as shown on your booking confirmation advice.
Note that this date has been selected to ensure that your Unaddressed Mail
lodgement can be processed and transported to the delivery office in time to meet the
delivery standard. Late lodgement of Unaddressed Mail may mean that Australia Post
is unable to deliver your advertising message within the agreed time. Lodgement is
required five business days prior to the Monday of the nominated delivery week
for same state deliveries and seven business days prior for interstate deliveries.
In the event that late lodgement can not be avoided, it is imperative that you phone
your Unaddressed Mail coordinator to discuss the situation. Telephone numbers for
the Unaddressed Mail coordination team in your state can be found on the inside back
cover. Additional costs may be incurred and delivery dates may need to be moved.
A completed Unaddressed Mail Lodgement Document (8835126) should be submitted
when the mail trays are lodged with Australia Post.
Refer Appendix 3 for a sample Unaddressed Mail Lodgement Document.
Refer Appendix 4 for the Unaddressed Mail Checklist.

10
2.7 Payment
The mailing must be paid for at the time of lodgement. Accepted payment methods
include cash, credit card (if less than $1,000), cheque with prior approval from the
lodgement office, EFTPOS or a debit to an Australia Post charge account.
Note: If you want to pay using an Australia Post charge account you will need to
lodge your Unaddressed Mail campaign at the office at which you hold the account.
Otherwise you will need to arrange with your account manager or Australia Post credit
management for your account to be made available at the selected lodgement office.
Australia Post will only accept credit card payments for postage to a maximum of
$1,000 on any one day.

2. Campaign Planning
Step 5: Delivery of Unaddressed Mail
2.8 Unaddressed Mail processing.
Following receipt of the Unaddressed Mail at your nominated lodgement point it will
be checked against the booking records. The lodgement will then be distributed to the
relevant delivery centre and assigned to postal delivery officers for delivery within the
nominated week.
▼ Example processing
In the sample Booking Confirmation Advice shown in Appendix 2:
• 25,800 brochures would be sent to the Nunawading Delivery Centre where they
would be assigned to the relevant postal delivery officers
• 2,900 brochures would be sent to the Templestowe Delivery Centre where they
would be assigned to the relevant postal delivery officers

2.9 Australia Post delivery policy

Australia Post services are regulated by the Australia Post Terms and Conditions,
which are made pursuant to Section 32 (1) (b) of the Australian Postal Corporation Act
1989. The terms and conditions expressly limit Australia Post’s liability for any claimed
loss or damage associated with misdelivery, delayed delivery, early delivery or failure to
deliver, or any other loss or damage of any kind associated with its services.
Whilst every possible effort is made to ensure the accuracy of information, Australia
Post cannot guarantee the complete accuracy of the data provided. Ongoing demo-
graphic changes, residential and commercial building growth, and associated postal
round changes make it difficult to guarantee absolute accuracy at any point in time.

11
2.10 Shortages and surpluses
Australia Post is not able to guarantee the exact number of delivery points by
suburb/town at any given time. It is therefore necessary to have processes in place
to manage any surplus or shortage of Unaddressed Mail items received for delivery.
The policy is:
• Where the number of articles lodged for points in an area equals the number of
actual delivery points, one article shall be delivered to each point.
• Where the number of articles lodged is less than the number of actual points,
Australia Post shall select the points to be serviced and deliver one article to each
point selected.
• Where the number of articles lodged exceeds the number of actual points, the
excess shall be disposed of in any manner as Australia Post in its absolute discretion
decides.

3 Unaddressed Mail Pricing

3.1 Prices – effective 15 September 2008
Regular service Select service
Size category Weight Intrastate Interstate Intrastate Interstate
Small Up to 50g 13.0¢ 14.8¢ 15.0¢ 16.8¢
Over 50–100g 16.5¢ 19.0¢ 18.5¢ 21.0¢
Over 100–250g Large article prices apply
Large Up to 50g 18.2¢ 21.0¢ 20.2¢ 23.0¢
Over 50–100g 23.2¢ 27.2¢ 25.2¢ 29.2¢
Over 100–250g 28.2¢ 33.2¢ 30.2¢ 35.2¢

3.2 Intrastate service

Intrastate refers to Unaddressed Mail that is lodged and delivered in the same state.
For example the articles are lodged in Queensland and delivered in Queensland.
3.3 Interstate service
Interstate refers to Unaddressed Mail that is lodged in one State and delivered in
another state. For example the articles are lodged in New South Wales and delivered
in South Australia.

12
3.4 Regular service
Regular service applies when a customer decides to target all private and/or all
business delivery points in the chosen localities.
Australia Post will deliver to all available street, PO Boxes, counter mail and roadside
delivery points.
The regular service is the most commonly used Unaddressed Mail service.
3.5 Select service
Select service applies when a customer decides to target less than all private and/or
less than all business delivery points in the chosen localities.
Customers may request partial delivery to any of the delivery channels of street,
PO Boxes, counter mail and roadside delivery points.
This option is most often used by customers who have a limited advertising budget, or
want to undertake test mailings.
The select service has a higher price per item, which reflects the higher administrative
and delivery costs incurred by Australia Post.
▼ Examples of select service mailings

3. Unaddressed Mail Pricing

• Sydney computer shop targets a total of 10,000 business street addresses in six
suburbs. Two of these suburbs also have business PO Boxes available. The entire
lodgement is classified as select service as less than all available business delivery
points have been selected.
• Adelaide suburb has both private street addresses and private PO Boxes available
and a Pizza parlour chooses delivery to only private street addresses in that suburb.
• Melbourne suburb has 2,100 private street addresses available but the local florist
chooses to do a test mailing to 1,000 of them. Australia Post will select the addresses
to be delivered. Refer Section 2.10 for more information on the delivery policy when
insufficient articles are provided to cover all available points in a locality.

3.6 Small letters

Letters up to 100g, no smaller than 88mm x 138mm, no larger than 130mm x 240mm,
and no thicker than 5mm. Rectangular in shape.
3.7 Large letters
Letters up to 250g, no larger than 260mm x 360mm and no thicker than 20mm.
Rectangular in shape.

13
3.8 Contract pricing
Contracts may be available for customers posting more than 250,000 intrastate
Unaddressed Mail articles per annum. Please contact your account manager for more
details.

4 General Information
4.1 Service standards
Lodgement
Lodgement for intrastate Unaddressed Mail must be made 5 business days prior to the
Monday of the nominated delivery week.
Lodgement for interstate Unaddressed Mail must be made 7 business days prior to the
Monday of the nominated delivery week.
Delivery
Australia Post will deliver Unaddressed Mail between Monday and Friday of the
nominated delivery week.
Within this period, the actual day/s of delivery are at the discretion of Australia Post.
All deliveries will be concluded by Friday.
4.2 Minimum lodgement requirements
The minimum lodgement requirement for Unaddressed Mail is 1 suburb/town.
4.3 Extent of Australia Post network
The Australia Post network extends to every private and business delivery point in
Australia.
4.4 Delivery point data
4.4.1 Delivery point databases
Australia Post maintains 2 national databases on the number of delivery points:
• Total delivery point database — As the name suggests, this is the total of all
delivery points.
• Advertising delivery point database — The total delivery point database, less the
number of delivery points which have a NO UNADDRESSED ADVERTISING MATERIAL
advice at the delivery point.
Most Unaddressed Mail can only be delivered to the Advertising Database.

14
 Government, political, religious, educational and charitable organisations can request
delivery to the total database.
Refer Section 1.3 for more information on organisations that can access the total
delivery point database.
4.4.2 Types of delivery points
The delivery point databases are segmented into the following categories:
• Private — street, PO Boxes, post office counter pickup, roadside deliveries
• Business — street, PO Boxes, post office counter pickup, roadside deliveries
Your Unaddressed Mail coordinator can provide the delivery point data for your
selected suburbs/towns.
4.4.3 Delivery point reviews
Australia Post conducts regular reviews of the number of delivery points by suburb/
town.
Customers should be aware that the number of delivery points change for a number of
reasons, including:
• Placement of NO UNADDRESSED ADVERTISING MATERIAL advice on delivery points
• Natural growth as suburbs/towns expand
• Hiring or cancellation of PO Boxes
The delivery point databases do not include locations that don’t have actual delivery
points such as vacant blocks of land.
4.5 Role of state Unaddressed Mail coordinator
The Unaddressed Mail coordinator is a crucial link in the management of the service.
Your Unaddressed Mail coordinator is located in each state, and fulfils the following
roles:
• Direct contact between customer and Australia Post 4. General Information
• Maintains delivery point databases
• Provides delivery point data on request
• Checks Australia Post network capacity
• Accepts customer booking
• Provides confirmation/lodgement details
• Provides details to Australia Post delivery network
Refer to the inside back cover of this guide for the contact details of your
Unaddressed Mail coordinator.

15
4.6 Late lodgement of Unaddressed Mail
Failure by customers to lodge Unaddressed Mail at the nominated office, and on the
nominated day, as outlined on the Unaddressed Mail Booking Confirmation will mean
that Australia Post is unable to deliver your mailpiece on time.
If you are unable to lodge the Unaddressed Mail on time, for any reason, it is important
that you contact your Unaddressed Mail coordinator to discuss the situation.
Refer to the inside back cover of this guide for the contact details of your Unaddressed
Mail coordinator.
4.7 Failure to lodge Unaddressed Mail
Failure by customers to lodge the Unaddressed Mail at all, causes difficulties at the
lodgement and delivery centres, as they are expecting your mail lodgement.
Australia Post will monitor the extent of this problem, and will consider the
introduction of penalty fees for customers who fail to lodge.
If you are unable to lodge the mail as planned, it is important that you contact your
Unaddressed Mail coordinator to discuss the situation as soon as possible.
Refer to the inside back cover of this guide for the contact details of your Unaddressed
Mail coordinator.
4.8 Cancellation of booking
The cancellation of a confirmed Unaddressed Mail booking is viewed seriously by
Australia Post, as delivery space has been allocated for your Unaddressed Mail.
If you find it necessary to cancel your confirmed booking, it is important that you
contact your Unaddressed Mail coordinator to discuss the situation as soon as
possible.
Refer to the inside back cover of this guide for the contact details of your Unaddressed
Mail coordinator.

16
 Appendix 1
Unaddressed Mail Booking Request
▼ Example Booking Request (front page)

UNADDRESSED MAIL - BOOKING REQUEST

ABN 28 864 970 579

Customer Details Booking Details

Organisation that is being promoted Size (tick one)
Company Name ✓Small Letter Large Letter

Eastern Suburbs Animal Hospital Max: 130mm x 240mm

Less than 5mm thick
Max: 260mm x 360mm
Less than 20mm thick
Less than 250g weight Less than 250g weight
Address
Weight (tick one)
16 Whitmont St ✓1-50g 51-100g 101-250g Other ………….… g
.
NUNAWADING VIC Postcode 3131 Service Type (tick your selection)
Contact Name Mobile Number Regular Service - Publication will be delivered to:
John Smith 0411 123 456 all private delivery points in your chosen localities, and/or
all business delivery points in your chosen localities
Telephone Number Fax Number

(03) 9999 9999 (03 ) 9999 9999 OR

✓Select Service (higher cost)
E-mail
Publication will be delivered to less than all private and/or less
Jsmith@esah.org.au than all business delivery points in your chosen localities.
Use the table below to select your required delivery sectors
Street PO Boxes Counter Roadside
Mailing Agent/Printer Details (if applicable)
Private ✓ ✓
Only required if lodging articles with Australia Post on customers behalf Business
Company Name
Title of publication

Address
Eastern Suburbs Animal Hospital Appeal
Preferred Delivery Week (Mon-Fri)

. Postcode
Between Monday 5 / 5 /200 8 To Friday 9 / 5 /200 8
Preferred Office of Lodgement
Contact Name Mobile Number
Nunawading Business Centre
If no lodgement office is nominated then one will be assigned
Telephone Number Fax Number

( ) ( ) Declaration
E-mail I acknowledge that I have read and agree to the
Unaddressed Mail Service Terms and Conditions as
attached
Signature Date
Payment Method
(tick one) John Smith 14 / 3 / 200 8
Cash EFTPOS ✓Cheque (with prior approval) Please ensure that all details on the form are completed
Charge Account
Number Name Booking Request Submission
Please return the completed form by fax to:
Australia Post Use Only Unaddressed Mail Coordination Team
Date Received Date Processed Fax: (03) 9204 5415
/ / 200 / / 200 If you have any queries you can contact the Unaddressed
Processed By Booking Advice Code Customer advice Sent Mail Co-ordination Team on:
tick when sent Tel: (03) 8626 1884
E-mail: vicuds@auspost.com.au
Delivery Dates
Post: Unaddressed Mail Co-ordination Team
/ / 200 to / / 200 Centralised Services
GPO Box 1667
MELBOURNE VIC 3001
Appendix 1

17
 ▼ Example Booking Request (Postcode table page)

UNADDRESSED MAIL - BOOKING REQUEST

ABN 28 864 970 579

Special Instructions for Delivery

th
For example: “Sale starts on the 10 of February so must be delivered prior to this date”.

Required Localities
Please enter the requested suburb/towns and postcodes – in postcode order on the table below and
return with the booking request form.
** Please list in postcode order **
Postcode Suburb/Town
3111 Donvale
3130 Blackburn
3131 Nunawading
3132 Mitcham
3133 Vermont

If possible, please fax or e-mail (PDF) files preferred) a sample of the article with your booking request.
A Booking Confirmation Advice will be sent to the mailer (customer or mailing agent) on acceptance of your
booking. The ‘Advice’ will confirm the number of printed articles required, areas of distribution, the price,
lodgement date and lodgement office. Please present a copy of the Booking Confirmation Advice when
lodging your mailing.

18
 Appendix 2
Unaddressed Mail Booking Confirmation
▼ Example Booking Confirmation Advice

Unaddressed Mail Customer Advice for

Eastern Suburbs Animal Hospital
ABN 28 864 970 579

Eastern Suburbs Animal Hospital

16 Whitmont Street
NUNAWADING VIC 3131

Fold Here

Booking Advice Code: EAST-0001

Delivery Start Date: 5/05/2008 Delivery End Date: 9/05/2008

Publication: Eastern suburbs animal Lodgement Date: 28/04/2008

hospital
Container: Tray Article Type: Small letters up to 50g

UDS Co-ordinator: DH-VIC Phone Number: 03 86261884

Charge Category No of Articles Rate per Article Total

IntraState 28628 $0.128 $3664.38

Totals: 28628 $3664.38

Lodgement Office(s): NUNAWADING BC

Private Business
Deliver To: Street Boxes Counter Roadside Street Boxes Counter Roadside Restricted

3131 - NUNAWADING DC (25742)

3132 - Mitcham 4733 165 X

3131 - Nunawading 6238 148 X

3130 - Blackburn 7600 258 X

3133 - Vermont 6300 300 X

3106 - TEMPLESTOWE (2886)

3111 - Donvale 2886 X

Generated On: 19/03/2008 Page 1 Of 1

Appendix 2

19
 Appendix 3
Lodgement Document (8835126)
▼ Example Lodgement Document

UNADDRESSED MAIL - LODGEMENT DOCUMENT

ABN 28 864 970 579

Privacy Notice Office of Lodgement

Date of Lodgement
Your personal information is collected only to enable us to provide you with the
products/services you wish us to provide. The products/services may not be provided Nunawading BC 28 / 04 /20 08
without this information. You may request access to your personal information while
Australia Post Charge Account Number
it is stored by us and we will assess your request in accordance with the law. We will
give you reasons where we deny access. Call 13 13 18 to contact us.

Booking Advice Code

Agreement lodgement ✓Yes no
Article Title (publication name or description)
EAST - 0001
Declaration
Eastern Suburbs Animal Hospital Appeal
i hereby declare that:
1. I am the customer and/or authorised agent of the customer;
Customer’s Details 2. I have read and agree to the Unaddressed Mail Service Terms and Conditions;
Name 3. All information contained on this document is to the best of my knowledge true
and correct.
Eastern Suburbs Animal Hospital 4. (a) these articles have been prepared and are lodged in accordance with
Australia Post's Terms and Conditions;
Address (b) these articles do not contain any prohibited or dangerous material; and
5. These articles:
16 Whitmont St (a) are not addressed to specified persons;
(b) are not postage prepaid envelopes; and
NUNAWADING VIC Postcode 3131 6. I acknowledge that Australia Post will have accepted this lodgement only when
this documentt is correctly receipted and stamped.
Contact Name Telephone Number
Signature
John Smith ( 03 ) 9999 9999 Date

Contact Name Telephone Number John Smith 28 / 04 /20 08

( ) Name (Block capitals please)

E-Mail Fax Number JOHN SMITH

Jsmith@esah.org.au ( 03 ) 9999 9998
Australia Post Use Only
Mailing Agent’s Details (if not customer)

Name (Block capitals please) Received by Time

Address
FAP220/221/225 Number

Postcode Date
Contact Name Telephone Number
Stamp
( )

E-Mail Fax Number

( ) Signature of Officer
Date

Mailing Details / /20

details of Mailing quantity rate Amount

Small Same State 28,628 $0.128 $3664.38
letter
Other State
Size

large Same State

letter
Other State
Size
rAf Code U16 Total 28,628 $3664.38
original - Australia Post duplicate - Customer copy 8835126•Feb’05

20
 Appendix 4
Unaddressed Mail Checklist
Refer ✓
Step Section Completed
1 DESIGN YOUR COMMUNICATION
Check that your printed material does not breach the copyright, 2.1
trademark or other intellectual property rights of any person, and
that it does not include anything that is defamatory or offensive.

2 PLAN YOUR DISTRIBUTION

Book campaign with Unaddressed Mail Coordination Team using 2.3
the Unaddressed Mail booking request form: & App 1
• no earlier than 3 months prior to first date of distribution
• no later than 3 weeks prior to first date of distribution
You should receive a booking confirmation advice within 3 business 2.3.1
days of submitting the booking request form. Check all details to
ensure they are correct. If you have not received your confirmation
after 3 business days you should contact the Unaddressed Mail
Coordination Team

3 PREPARE MAILING FOR LODGEMENT

Check that you have sufficient: 2.5.4
• rubber bands for bundling
• official Unaddressed Mail mailing labels
• Australia Post mailing trays
If you do not have enough labels or mailing trays please call your
nominated lodgement centre.
Bundle articles in lots of 100 2.5.1
Place bundles in Australia Post mailing trays 2.5.3
• Trays and labels should be prepared to the Delivery Centre level
(as indicated on your booking confirmation advice)
• Fill in labels with all required details
• Place one label at the front of the trays and secure 1 label to one
of the bundles within each tray

4 LODGEMENT & PAYMENT

Lodge your campaign at the date and lodgement office specified on 2.6
your confirmation advice. If your campaign is going to be lodged & App. 2
late you should contact the Unaddressed Mail coordination team
as soon as possible.
Fill in and sign an Unaddressed Mail lodgement document (8835126). App. 3
Pay using cash, cheque (with prior approval), credit card (if less 2.7
Appendix 4

than $1,000), EFTPOS or using your Australia Post charge account

21
 Appendix 5
Unaddressed Mail Terms and Conditions
1 Introduction
1.1 These special service terms and conditions are supplementary to the Australia Post Terms
and Conditions and to the extent that any aspect of this special service is not expressly
included herein, the Australia Post Terms and Conditions apply.
1.2 These special service terms and conditions apply when:
1.2.1 a customer makes a written application to use the special service in or on a form
prescribed by Australia Post for that purpose;
1.2.2 Australia Post accepts that application; and
1.2.3 the customer pays the fee, charge, premium, rate or price charged by Australia
Post for the special service.
2 Interpretation
2.1 Except as where expressly defined, all words and phrases used in this agreement shall
have the same meaning if any, given to them in The Australian Postal Corporation Act 1989
and in the Australia Post Terms and Conditions provided, however, that where there is
any inconsistency, the meaning shall be as defined in this agreement to the extent of that
inconsistency.
2.2 In these terms and conditions unless the contrary intention appears:
2.2.1 where a word or phrase is given a particular meaning, other parts of speech and
grammatical forms of that word or phrase have a corresponding meaning;
2.2.2 words importing a gender include any other gender; and
2.2.3 words in the singular number include the plural and words in the plural number
include the singular.
2.3 “Actual points” means the number of delivery points of any type which are actually
available for delivery in a delivery area at the time of delivery pursuant to this agreement.
2.4 “agreement” means an agreement between Australia Post and a customer pursuant to
clause 1.2.
2.5 “Community notices” means articles lodged pursuant to this agreement by or under the
authority of, local, State or Federal government or their agencies, political organisations,
religious or educational institutions, or charitable bodies (including benevolent and welfare
societies).
2.6 “Customer” means a person who is approved by Australia Post as a customer of the
service and any permitted transferee in respect thereof;
2.7 “Mailer” means the person or company entering into this agreement and, where the
Mailer is a mailing house, includes any person or company on whose behalf the Mailer
enters into this agreement.
2.8 “Service” means the Unaddressed Mail Service which is special service for delivery of
unaddressed letters to delivery points within a specified geographic area.
3 Conditions of Service
3.1 Articles lodged pursuant to this agreement must not be larger than 360mm x 260mm. All
articles in a distribution must be identical in size and mass.

22
3.2 Articles may be lodged enveloped, wrapped or unwrapped. If an unwrapped article
measures more than 360mm x 260mm when flat and unopened, then it must be folded
flat prior to lodgment to a maximum width of 125mm (any number of folds is acceptable)
and a maximum thickness of 20mm.
3.3 A sample may be required before the distribution is approved.
3.4 Apart from the Reply Paid service, no special services may be used in conjunction with the
Unaddressed Mail Service.
3.5 No explosive substances or prescribed or dangerous or deleterious substances may be
lodged, except in accordance with the Australia Post Terms and Conditions.
4 Lodgment
4.1 Australia Post is deemed to have accepted the lodgment only when:
4.1.1 the mailing statement is correctly receipted and stamped; and
4.1.2 the information contained in the mailing statement has been verified.
4.2 Australia Post reserves the right to check the contents of all lodgments at the time of
lodgment or thereafter while the lodgment is in the possession of Australia Post to verify
the information contained in the mailing statement.
5 Disclosure
5.1 The Mailer agrees that Australia Post may disclose the Mailer’s name and address to a
person to whom an article has been delivered upon the request of that person.
6 Mailer’s Warranty
6.1 The Mailer warrants:
6.1.1 that it has complied with all laws and Regulations, both State and Federal, relating
to the advertising material contained in the articles for delivery by Australia Post;
6.1.2 that the articles do not contain anything which is defamatory or offensive; and
6.1.3 that the content of any advertising does not breach the copyright, trademark or
other intellectual property rights of any person.
7 Delivery
7.1 Australia Post shall deliver Unaddressed Mail in the normal course of its business provided
always that:
7.1.1 delivery of articles shall be made between Monday to Friday of the nominated
delivery week;
7.1.2 delivery after the first week in December and before the first week of January is
not available unless otherwise agreed in writing by Australia Post;
7.1.3 articles shall not be delivered to points displaying stickers or signs bearing the
words “no unaddressed advertising material” or other similar request unless they
are community notices and their delivery is permitted by law
7.1.4 articles lodged pursuant to this agreement may be subject to further requirements
published by Australia Post in relation to:
(i) the arrangement of articles so as to facilitate their delivery;
(ii) notice periods for use of the service; and
(ii) a prohibition of lodgment of articles for delivery generally, or in respect of
particular areas during a nominated period or periods.
Appendix 5

23
 7.2 Where articles are lodged for delivery from more than one delivery office, the person
lodging the articles may nominate the proportion of the total lodgment that is to be
delivered from each office.
7.3 Subject to clause 7.1 and clause 7.2, the articles shall be delivered as follows:
7.3.1 where the number of articles lodged for points in an area equals the actual points,
one article shall be delivered to each point;
7.3.2 where the number of articles lodged is less than the number of actual points,
Australia Post shall select the points to be serviced and deliver one article to each
point selected; and
7.3.3 where the number of articles lodged exceeds the number of actual points, the
excess shall be disposed of in any manner as Australia Post in its absolute
discretion decides.
Provided however that Australia Post may in its discretion offer the service for delivery to
some but not all of the points on such terms and conditions as it determines, including
rates of postage
8 Rates and Charges
8.1 Payment of an amount for each of the articles in the lodgment, equal to the agreed
postage payable per item, shall be by money or charged to a charge account approved by
Australia Post for the purpose.
9 Limitation of Liability Release and Indemnity
9.1 Australia Post is not liable for:
9.1.1 the injury, illness or death of any person, misdelivery, late delivery, or early delivery;
9.1.2 damage to property, whether concealed or otherwise, including but not limited to
deterioration, contamination or evaporation of any article or thing; or
9.1.3 any other loss or damage of any kind
however caused and whether direct or consequential, including, negligence or breach of
contract by Australia Post, its employees, servants or agents, that arises in whole or in part
from, or in connection with, any services provided by Australia Post.
9.2 To the extent permissible by law, Australia Post expressly disclaims all conditions and
warranties, express or implied in respect of the Service. Where the law precludes such
exclusion and implies certain conditions and warranties into this agreement, the liability
of Australia Post for breach of such condition or warranty shall be limited, at the option of
Australia Post to either:
9.2.1 supplying the service again; or
9.2.2 payment of the cost of having the service supplied again, or the actual loss or
damage, whichever is the lesser.
9.3 Where Australia Post has agreed that the Mailer may use the service and the Mailer
fails to lodge articles in accordance with the agreed volume or geographical area and/or
the lodgement conditions and notice requirements advised by Australia Post, the Mailer
indemnifies and will keep indemnified, Australia Post for all loss and damage including loss
of profit that Australia Post suffers as a result.

24
10 Force Majeure
10.1 Australia Post shall not be in default under the terms of this agreement nor liable for
failure to observe or perform in accordance with any provision of this agreement for any
reason or cause which could not with reasonable diligence be controlled or prevented by
it, including without limitation, war, insurrection, riot, civil commotion, strikes, lock-outs,
labour or industrial disputes, acts of God, acts of Governments or flood, storm, tempest,
power shortages or power failure, inability to obtain sufficient labour, raw materials, fuel
or utilities. During the period of an incident or incidents of “Force Majeure” this agreement
shall be suspended and delivery will recommence after the incident or incidents of “Force
Majeure” end.
11 Merger
11.1 All the rights, immunities and limitations of liability in this Agreement shall continue to have
their full force and effect in all circumstances notwithstanding any breach of contract or of
any conditions hereof by Australia Post.
12 Severance
12.1 All the terms and conditions of this agreement shall be severable and no provision
shall be affected by the invalidity of any other provision except to the extent that such
invalidity also renders such other provisions invalid and in the event of the invalidity of any
provisions, this agreement shall be interpreted and enforced as if the invalid provision was
not contained in this agreement.
13 Variation
13.1 The terms and conditions of this agreement shall not be varied, waived or added to except
as agreed by the Mailer and Australia Post in writing and signed on their behalf.
14 Notice
14.1 Any notice required to be served by or under these terms and conditions shall be
sufficiently given to the customer if left at or sent by post addressed to the customer
at its last known or usual place of address and to Australia Post if sent by post to the
appropriate State Administration at its current address.
15 Law
15.1 This agreement is governed by, and shall be construed in accordance with, the laws in
force in the State of Victoria and the courts and registries of courts in that State shall have
jurisdiction in the event of a dispute.
16 Conditions of Carriage
16.1 This agreement shall not constitute or imply any agreement between Australia Post
and the customer (or any undertaking or obligation whatsoever on the part of Australia
Post) with respect of the carriage of any postal article. The Australian Postal Corporation
Act 1989, the Regulations and the Australia Post Terms and Conditions and other
written instructions published by Australia Post shall apply to the carriage of articles
issued pursuant to the service except to the extent that they are inconsistent with this
agreement.
17 Whole of Agreement
17.1 Subject to clause 1.1 this agreement contains the whole of the agreement between the
parties in relation the special service and any representation or warranty made by either
party prior to entering into this Agreement shall have no force or effect unless otherwise
stated herein.
Appendix 5

25
 Appendix 6
Large Volume Lodgements
A6.1 Introduction
This Appendix describes the preparation and presentation requirements for large
volume Unaddressed Mail lodgements.
These Guidelines are to be used when the numbers of Unit Load Devices (ULDs)
required for the lodgement exceed one per State.
ULDs are steel cage containers that have been designed to facilitate the processing
and transportation of large quantities of mail. They can be obtained from Australia
Post. Refer to Section 2.5.5.
The presentation of large lodgements is based on a simplified application of the Print
Post Sort Plan. Under the Print Post Sort Plan each postcode in Australia has been
classified into a sorting division. Each sorting division has been allocated a Pre-Sort
Indicator (PSI) number and has a list of postcodes that are covered in that region.
More information on the Print Post Sort Plan can be found on Australia Post’s website
at www.auspost.com.au/sortplans.
When unaddressed mail is organised by delivery centre, sort division and mail centre it
can be processed more quickly.
A6.2 Sorting Levels Overview
There are four suggested levels of ULD sorting. Australia Post strongly recommends
that the highest level of sorting is achieved for each lodgement.
Level Title Description
I Direct Delivery Centre ULD Contains mail trays destined for only
(Highest level) one delivery office
(e.g. Waterloo Delivery Facility).
2 Single PSI Region ULD Contains mail trays all for delivery from
different Delivery Offices that share
the same single PSI.
3 Direct Mail Centre ULD Contains mail trays for delivery from different
Delivery Offices for a particular Mail Centre.
4 State ULD Contains mail trays for delivery by
(Lowest Level) a single State. No further sorting is required

26
 Regardless of the ULD sorting level, each mail tray is to consist of Unaddressed
Mail articles for a single Delivery Office and should be presented according to the
instructions in Section 2.5.
The Unaddressed Mail Booking Office can, on request, provide you with an
Unaddressed Mail Lodgement Advice for your booking. The Lodgement Advice
presents data summarised to PSI, Mail Centre and Delivery Office to coincide with the
sorting levels.
▼ Example Lodgement Advice

UM Lodgement Advice for

UNIVERSAL ANIMAL HOSPITAL
Lodgement Date: 03/10/2008
Lodgement Office: ALEXANDRIA BC
Publication: UAH Appeal
Booking Advice Code: EAST- 0001
Delivery Dates: 17/03/2008 -21/03/2008
No of Articles: 100,000
Article Type: Small Letter up to 50g
Rate Per Article: $0.1280
Total: $12,800.000
Charge Category: IntraState
UDS Co-ordinator: John Smith 9999 9999
Article Weight (grams): 50
No. of Articles per Bundle: 100

PSI MAIL CENTRE STATE REGION POSTCODE DELIVERY OFFICE QUANTITY BUNDLES
208 SYDNEY WEST LF NSW M 2044 ST PETERS DC 1,603 17
208 SYDNEY WEST LF NSW M 2020 SYD INTERNATIONAL AIRPORT LPO 113 2
208 SYDNEY WEST LF NSW M 2017 WATERLOO 027 DF 3,814 39
208 SYDNEY WEST LF NSW M 2025 WOOLLAHRA POST SHOP 293 3
207 SYDNEY WEST LF NSW M 2077 ASQUITH LPO 167 2
207 SYDNEY WEST LF NSW M 2141 BERALA LPO 42 1
207 SYDNEY WEST LF NSW M 2134 BURWOOD NORTH LPO 222 3
207 SYDNEY WEST LF NSW M 2118 CARLINGFORD LPO 573 6
207 SYDNEY WEST LF NSW M 2137 CONCORD POST SHOP 284 3
207 SYDNEY WEST LF NSW M 2138 CONCORD WEST LPO 215 3
207 SYDNEY WEST LF NSW M 2112 DENISTONE EAST LPO 44 1
207 SYDNEY WEST LF NSW M 2122 EASTWOOD POST SHOP 251 3
207 SYDNEY WEST LF NSW M 2121 EPPING POST SHOP 393 4
207 SYDNEY WEST LF NSW M 2072 GORDON POST SHOP 238 3
207 SYDNEY WEST LF NSW M 2150 HARRIS PARK LPO 114 2
207 SYDNEY WEST LF NSW M 2140 HOMEBUSH SOUTH LPO 147 2
207 SYDNEY WEST LF NSW M 2140 HOMEBUSH WEST LPO 77 1
207 SYDNEY WEST LF NSW M 2071 KILLARA LPO 293 3
207 SYDNEY WEST LF NSW M 2118 KINGSDENE LPO 41 1
207 SYDNEY WEST LF NSW M 2141 LIDCOMBE DC 2,303 24
207 SYDNEY WEST LF NSW M 2113 MACQUARIE CENTRE POST SHOP 174 2
207 SYDNEY WEST LF NSW M 2122 MARSFIELD LPO 155 2
207 SYDNEY WEST LF NSW M 2114 MEADOWBANK LPO 90 1
207 SYDNEY WEST LF NSW M 2113 NORTH RYDE DC 1,977 20
207 SYDNEY WEST LF NSW M 2113 NORTH RYDE LPO 131 2
207 SYDNEY WEST LF NSW M 2150 PARRAMATTA DC 1,792 18
207 SYDNEY WEST LF NSW M 2150 PARRAMATTA WESTFIELD POST SHOP 59 1
207 SYDNEY WEST LF NSW M 2112 PUTNEY LPO 160 2
207 SYDNEY WEST LF NSW M 2073 PYMBLE BC 303 4

A6.3 Brickstacking
Brickstacking is where bundles of large letter sized articles are securely strapped
and placed directly in ULDs. Brickstacking for Unaddressed Mail articles requires
the written approval of Australia Post prior to lodgement. You should contact the
Unaddressed Mail Booking Office in your State as soon as possible to obtain approval.
The booking office will supply you with documentation that explains the required
presentation standards for brickstacking.
Appendix 6

27
A6.4 ULD labels
Each ULD requires a ULD label (minimum label size 135 x 90mm).
Australia Post does not provide preprinted ULD labels so customers will need to design
their own. The design shown below is the recommended layout of a ULD label for
Unaddressed Mail. The size and position of the label elements reflect their importance
for efficient processing.
▼ Recommended layout of a ULD Label (not shown actual size)
1 Direct Delivery Centre ULD - All for:

3 Waterloo DF
NSWNew South Wales
2

4 Unaddressed Mail
PSI # Gross Weight

512
5 208 6 Min.
90mm
Lodged by:

7 DEF Mailing House

ESTIMATE Kgs
Lodgement Date: Delivery Week Commencing:

8 10/03/2008 Monday 17/03/2008 9

Min. 135mm

1 Sortation Level
The level to which the ULD has been sorted. The label shown has been sorted as a
Direct Delivery Centre ULD (Level 1).
2 State
The destination state for the ULD. In this case all the trays are being sent to NSW.
3 Destination
The postal facility that the ULD is being sent to. For the label shown, the destination is
the Waterloo Delivery Facility in NSW.
4 ULD Type
Identifies that the ULD contains Unaddressed Mail so that it can be processed in the
correct manner.
5 PSI Number
The PSI sort division/s contained within the ULD.

28
 6 Gross Weight
The gross weight of the ULD (including the ULD itself).
If you do not have suitable weighing equipment available then you should make an
estimate that includes the weight of the ULD (approx. 100kg), the mail trays and the
articles themselves. Estimated weights should be identified with the word ESTIMATE
written directly under the weight (as shown).
7 Lodged By
The name of the organisation that actually lodged the articles with Australia Post.
For example if DEF Mailing House lodged brochures for JKL Stores then “DEF Mailing
House” would be shown on the label.
8 Lodgement Date
It is critical that large lodgements of Unaddressed Mail are lodged on the nominated
date.
9 Delivery Week Commencing
Monday of the week in which delivery is scheduled to commence.
A6.5 ULD Fill Levels
A6.5.1 Maximum Fill Levels
The maximum gross weight is 600kg. The weight of the ULD itself is around 100kg so
therefore the contents should weigh less than 500kg.
ULDs will often exceed the maximum weight limit before they are completely full.
A6.5.2 Minimum Fill Levels for a Sorting Levels 1 to 3
Intrastate ULDs should be at least half full, and interstate ULDs should be at least
three quarters full, as detailed in the following table.
Intrastate ULD Interstate ULD
Small Trays (8 trays per layer) 24 trays (3 layers) 36 trays (4.5 layers)
Large Trays (6 trays per layer) 12 trays (2 layers) 15 trays (2.5 layers)

A6.5.3 Minimum Fill Levels for a Sorting Level 4 (State ULD)

There is no recommended minimum fill requirement for State ULDs so they should be
filled to as close to capacity as is practical within the maximum weight.
Appendix 6

29
A6.6 Level 1 Sorting – Direct Delivery Centre ULD
A Direct Delivery Centre ULD contains mail trays destined for only one delivery office.
Australia Post recommends that mail tray lids/sleeves are not used for Direct Delivery
Centre ULDs.
In this example, all the mail trays containing Unaddressed Mail articles for each
delivery office and postcode are for delivery from the Waterloo Delivery Facility.
The ULD is labelled and sent directly to the Waterloo Delivery Facility.

▼ Example Direct Delivery Centre ULD for Waterloo Delivery Facility

250

▼ Example Level 1 Direct Delivery Centre ULD Label

Direct Delivery Centre ULD - All for:

Waterloo DF
NSWNew South Wales

Unaddressed Mail
PSI # Gross Weight

512
208
Lodged by:

DEF Mailing House

Kgs
Lodgement Date: Delivery Week Commencing:

10/03/2008 Monday 17/03/2008

30
A6.7 Level 2 Sorting – Single PSI Region ULD
A Single PSI Region ULD contains mail trays for delivery from different Delivery Offices
that share the same single PSI.
Australia Post recommends that mail tray lids/sleeves are used.
Ideally mail trays should be arranged so that the mail trays for a particular Delivery
Office form a complete layer. These layers should be separated from the rest of the
ULD using an approved separator such as cardboard.
All Delivery Offices in the ULD must have the same Pre-Sort Indicator number.
In this example, the ULD is labelled and sent directly to the Sydney West Letters
Facility.

▼ Example Single PSI Region ULD for PSI 206

280

150

Separator between layers

for each Delivery Office

▼ Example Level 2 Single PSI Region ULD label

Single PSI Region ULD - All for:

Sydney West LF
NSWNew South Wales

Unaddressed Mail
PSI # Gross Weight

315
206
Lodged by:

DEF Mailing House

Kgs
Lodgement Date: Delivery Week Commencing:

10/03/2008 Monday 17/03/2008

Appendix 6

31
A6.8 Level 3 Sorting – Direct Mail Centre ULD
A Direct Mail Centre ULD contains mail trays for delivery from different Delivery Offices
for a particular Mail Centre.
Australia Post recommends that mail tray lids/sleeves are used.
Ideally mail trays should be arranged so that the mail trays for a particular PSI Region
form a complete layer. Each PSI is separated from the other PSI using an approved
separator such as cardboard.
In this example, all the trays contain Unaddressed Mail articles for PreSort Indicator
Numbers 206, 207 and 208 – for delivery from (206) St Leonards Delivery Facility;
(207) North Ryde Delivery Centre; and (208) Waterloo Delivery Facility.
The ULD is labelled and sent directly to the Sydney West Letters Facility.

▼ Example Direct Mail Centre ULD for Sydney West LF

150

150

175

Separators between layers

for each Delivery Office

▼ Example Level 3 Direct Mail Centre ULD Label

Delivery Mail Centre ULD - All for:

Sydney West LF
NSWNew South Wales

Unaddressed Mail
PSI # Gross Weight

549
206, 207, 208
Lodged by:

DEF Mailing House

Kgs
Lodgement Date: Delivery Week Commencing:

10/03/2008 Monday 17/03/2008

32
A6.9 Level 4 Sorting – State ULD
A State ULD contains mail trays for delivery by a single State. No further sorting is
required.
Australia Post recommends that mail tray lids/sleeves are used.
In this example, all the trays contain Unaddressed Mail articles for PreSort Indicator
Numbers 198, 206, 207, 208, 258 and 294 – for delivery from (198) Junee Delivery
Centre; (206) Frenchs Forest Delivery Facility; (207) North Ryde Delivery Centre;
(208) Waterloo Delivery Facility; (258) Bathurst Delivery Centre; and (294) Byron Bay
Delivery Centre.
The ULD is labelled and sent directly to New South Wales.

▼ Example State ULD for New South Wales

100

150

150

175

100

100

▼ Example Level 4 State ULD Label

State ULD - All for:

New South Wales

Unaddressed Mail
PSI # Gross Weight

489
198, 206, 207, 208, 258, 294
Lodged by:

DEF Mailing House

Kgs
Lodgement Date: Delivery Week Commencing:

10/03/2008 Monday 17/03/2008

Appendix 6

33
 Appendix 7
Glossary of Terms
Advertising Delivery Points
Unaddressed Mail articles can be delivered to all private and business delivery points
that do not bear the message NO UNADDRESSED ADVERTISING MATERIAL or similar
words. Most Unaddressed Mail customers send their campaigns to advertising
delivery points.
Community Notices
Articles lodged by or under the authority of Local, State or Federal government or their
agencies, political organisations, religious or educational institutions, or charitable bodies
(including benevolent and welfare societies).
Interstate
Articles lodged in one State and delivered in another State. For example the articles
are lodged in New South Wales and delivered in South Australia.
Intrastate
Articles lodged and delivered in the same State. For example the articles are lodged in
Queensland and delivered in Queensland.
Large Letters
Letters up to 250g, no larger than 260mm x 360mm and no thicker than 20mm.
Rectangular in shape.
Physically Offensive
In the reasonable opinion of Australia Post offensive to the physical senses or
sensibilities, and includes an article which by reason of its character, quality or
condition is, or in the reasonable opinion of Australia Post is likely to be, offensive.
Pre-Sort Indicator (PSI)
Under the Print Post Sort Plan each postcode in Australia has been classified into a
sorting division with an associated Pre-Sort Indicator (PSI) number. Each PSI sorting
division has a list of postcodes that are covered in that region.
Regular Service
The regular service applies when a customer chooses to target all private and/or all
business delivery points in the chosen localities.
Australia Post will deliver to all available street, PO Boxes, counter mail and roadside
delivery points.

34
Select Service
The select service applies when a customer chooses to target less than all private
and/or less than all business delivery points in a locality.
Customers may request partial delivery to any of the delivery channels of street,
PO Boxes, counter mail and roadside delivery points.
Small Letters
Letters up to 100g, no smaller than 88mm x 138mm, no larger than 130mm x 240mm,
and no thicker than 5mm. Rectangular in shape.
Total Delivery Points
Articles are delivered to all private and business delivery points in the nominated area
(including those with “No Unaddressed Advertising Material” signs). Only qualified
government, political, religious, educational and charitable organisations can access
the total delivery points for their campaigns.
Unit Load Devices (ULD)
A steel cage container that has been designed to facilitate the processing and
transportation of large quantities of mail. They can be obtained from Australia Post for
large lodgements.

Appendix 7

35
 This page intentionally left blank

36
Contacts for Unaddressed Mail Enquiries
Australia Post website
www.auspost.com.au/unaddressed

New South Wales / ACT South Australia / NT

Australia Post Australia Post
Unaddressed Mail Coordination Team Unaddressed Mail Coordination Team
Ground Floor, 219–241 Cleveland Street GPO Box 4556
STRAWBERRY HILLS NSW 1420 ADELAIDE SA 5001
Ph 02 9202 6777 Ph 13 11 18
Fax 02 9202 6157 Fax 08 8402 6218
Email: NSWUDSCBU@auspost.com.au Email: sasales@auspost.com.au
Victoria Western Australia
Australia Post Australia Post
Unaddressed Mail Coordination Team Unaddressed Mail Coordination Team
PO Box 5272 GPO Box 9000
MOUNT WAVERLEY VIC 3149 PERTH WA 6848
Ph 03 8847 9497 Ph 08 6217 2972
Fax 03 8847 9333 Fax 08 9237 5201
Email: vic.postdirect@auspost.com.au Email: wa.uds@auspost.com.au
Queensland Tasmania
Australia Post Australia Post
Unaddressed Mail Coordination Team Unaddressed Mail Coordination Team
GPO Box 6111 GPO Box 4000
BRISBANE QLD 4001 HOBART TAS 7001
Ph 13 11 18 Ph 13 13 18
Fax 07 3109 5910 Fax 03 6236 3599
Email: uds.qld@auspost.com.au Email: tas.uds@auspost.com.au

G&M4401 10 9 8 7 6 5 4 3 2 1

37
8839120 Sep 2008 ABN 28 864 970 579