Professional Documents
Culture Documents
NewsLETTER
JANUARY 2012
LS Retail Partner
Conference 2012
End-to-End Retail
and Hospitality Solutions
for Microsoft Dynamics NAV
Franchise Management
Head Office
THE LS RETAIL
NewsLETTER
SEPTEMBER 2011
JANUARY 2012
CONTENT
Event Network Inc. Selects Microsoft Dynamics NAV and LS Retail NAV Solutions
Staff News
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Zilian: New Shoe Store Concept Streamlines its Retail Processes with LS Retail
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Buy the Right Amounts and Reduce Markdowns with Allocation Planning
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All Roads Lead to Rome - LS Retail Gold Sponsor at Directions EMEA 2012
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Biggest Challenges:
Availability and Reliability
UCS had multiple challenges to overcome with
the legacy POS system as each store was like an
island by itself. Availability and reliability were
some of the biggest concerns as the legacy
POS was communicating directly with server,
increasing the risk of failure, and even though
legacy POS was designed to work independently
it did not work properly.
The growing number of transactions at UCS
was becoming a major hurdle for the legacy
POS to handle. Scalability was also one of the
issues as adding new functionality was not
easily possible
Need for Reliable and Scalable Solution
UCSs goal was not only to move from the
aging system to state-of-the-art technology,
but to find a flexible system that could evolve
as the companys needs changed, keeping in
mind the projected growth of UCS over the
coming years. This meant that UCS needed a
reliable, robust and scalable system offering
customization for each store, real-time sharing of
data, fast credit-card and payment processing,
and 24/7 support.
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The application covers most of the challenges retailers face, by linking warehousing and ordering systems, sales data, staff management, customer service,
customer loyalty, integrated online EFT, and marketing functions.
Archie Patrao, Managing Director at AP&T Business Solutions
Implementation Journey
Implementation for new stores was relatively
easy, compared to the migration of existing
stores on legacy systems; one of the challenges
was the migration of data from the legacy
system to LS Retail. Integration with current
existing POS Hardware was also one of the key
issues. Apart from that, JD Edwards being the
ERP used at backend, successful integration
became a key factor.
UCS tasted the Success of Special
Functionality
LS Retail was implemented in one of the stores as
pilot project. After minor initial hiccups, careful
observation and user reviews, it was rolled out
to all the other stores in quick succession. After
the LS Retail implementation, UCS tasted the
success of running different promotions, offering
different types of discounts and also being able
to have online information, which enabled UCS
to take dynamic business decisions.
Ease of Use
Most importantly, LS Retail is suitable for UCS,
which is coming up with multiple chains of
stores. Quick installation, rollout and ease
of training were the keys to match with the
business goals of the company.
Benefits for UCS
Increased Customer Satisfaction:
LS Retail NAV enables fast processing
of sales transactions with minimum
interruption to customers and less
waiting at counters.
Intelligent Reporting/Enquiries:
LS Retail NAV provides an online view
of the Stores performance, going
into detailed sales transactions to help
businesses take quick decisions.
Business Growth:
Adapting changes in organization and
environment quickly which keeps the
cost of ownership low.
Archie Patrao, Managing Director at AP&T
Business Solutions, is extremely pleased with the
implementation of Union Cooperatives Society
Retail solution. By implementing LS Retail with
real time integration to JD Edwards ERP gave
Union Co-operative Society the customized
retail solution it needed. The application covers
most of the challenges retailers face, by linking
warehousing and ordering systems, sales data,
Im confident that LS Retail was the right choice. The initial price may
have been a bit higher, but at least now we can be sure that we wont
have to look for a new IT provider in a few years time. Whats more,
we couldnt have started our Web shop without LS Retail. In short, this
software offers many more possibilities than other applications.
Raf Van Den Heuvel
New
Employees
Ron Fox (USA),
senior consultant at
LS Retail in USA, has
a B.S. in Industrial
Technology from
Western Washington
University. Rons
experience ranges from
24 years in Project Management, 19 years
in Accounting Solutions and 14 years in
Microsoft Dynamics NAV. Prior to joining LS
Retail, Ron was a Senior Project Manager at
eSoftwareProfessionals in Portland Origon.
Ron also worked as a Senior Analyst at
MicroAccounting Systems in Washington
for 10 years. Over the years Ron has aquired
broad set of skills in implementing multi-site
Microsoft Dynamics NAV solutions, integration of multi-location retail and distribution
systems and design and integration of retail
ERP solutions.
Unnur Ingibjrg
Jnsdttir joined LS
Retail in November as a
Marketing Coordinator.
Unnur has worked as
a Marketing Director
at the newspaper
Morgunbladid and
www.mbl.is, the most popular website in
Iceland. She has also worked as an Account
Manager at the advertising agency, Gott
folk, McCann-Ericson. Unnur has an MBA
degree from Reykjavik University and a B.S.
degree in Business Administration from the
University of Iceland.
Arngrmur Einarsson
joined LS Retail in
November. He has
a M.Sc. degree in
Engineering from the
Technical University
of Denmark (DTU).
Arngrmur has worked
for both Skipti and Actavis in the past. He
will be working in the development team,
dividing his efforts between .NET and NAV.
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LS Retail Introduced to
Future Managers in Slovenia
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With LS Retail NAV, we got a solution that can successfully run our
loyalty card system. Moreover, we can trust all data...
Sara Mides, Marketing Manager of Grupo Mar
Main Benefits:
Complete end-to-end retail solution
Optimized inventory management
Automated processes
Ensures customers satisfaction and
retention with quick delivery
Greatly improved transaction time
Integration with loyalty card, Zi Card
Allows data analysis for enhanced
business decisions
Easier overview of KPIs measured
For further information, please contact
info@LSRetail.com
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About Impact-Soft
Impact-Soft has been working in the Russian
market for over 18 years, and has more than
250 successfully executed projects as a supplier of business solutions. The employees of
Impact-Soft are Microsoft Certified specialists,
and the company is a Gold Certified Microsoft
Partner. Impact-Soft has the exclusive rights for
the localization of LS Retail in Russia.
www.imactsoft.ru
Warranty Hotel
LS Retail is proud to present a world first as standard in POS
terminal systems: Warranty Hotel is a solution that enables retail
chain stores to offer digital storage of their customers warranty
cards. Many people are familiar with the scenario when an
appliance, bike, PC or another item still under warranty breaks
down and the warranty card or proof of purchase is lost. The store
needs documentation that the claim is within the warranty period
but the customer, who feels that his claim is justified, cannot
provide it. Warranty Hotel solves this problem once and for all.
With LS Retail, Warranty Hotel is a built-in
standard so each sales receipt carries a Warranty
Hotel code. The customer can activate it inside
three months by visiting www.warrantyhotel.com
or by using the Warranty Hotel app. Evidence
of the sale is safely stored in the digital hotel,
and the customer can log in and check the
number of warranty cards stored and their
expiry date. Stores can also look up warranties
for customers.
Now available on Android,
iPhone & iPad
With the launch of Android and iPhone apps,
Warranty Hotel brings consumers and the
registered chain stores even closer. The app
makes it very easy for the customer to find and
check in warranties directly on the smartphone
and also offers other advantages. Stores can also
use the app to offer consumers the possibility
of receiving news or ads, which in turn gives
the registered consumers free credits.
Revolutionary
All retailers know that claims should be
handled swiftly and in that respect, Warranty
Hotel provides unique help. A modern family
can easily have 30-50 active warranty cards
covering a variety of household items but
many people dont have an overview. Warranty
Hotel can provide that overview when they
buy the product, and older warranty cards
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Surtidora Departamental at
the Vanguard of Profitability
For more than 40 years, Surtidora Departamental has been the choice in fashion, footwear
and household goods in Guadalajara, Jalisco. With five stores downtown and in the south of
Guadalajara, Tonala and Puerto Vallarta, and more than 70 points of sale (POS), the hallmark of
Surtidora Departamental, in addition to the wide selection of products and competitive prices,
is the philosophy to use innovative technology to guarantee the optimal customer experience
through fast and efficient service.
The need to improve operating
efficiency to increase profits
As one of the key players in the retail industry,
Surtidora Departamental had to consolidate
its management, and optimize operations to
become more competitive and profitable. The
company needed reliable and timely information
about sales, acquisitions and inventory to make
decision-making easier.
The company needed an enterprise management
system with POS, as well as the interface to
synchronize the information of the daily transactions from all the stores with the back-office; a
process that used to be slow and inefficient,
said Mr. Omar Hernndez, System Manager at
Surtidora Departamental.
An end-to-end system would allow Surtidora
Departamental to make the operation at
checkout smooth, to design promotions based
on demand, to provide credit options in the
different departments, and to effectively manage
the loyalty program using a digital wallet.
The company also required a robust technology
option, which had to be able to support a bigger
volume of transactions in peak season and at
night-time clearance sales.
Working with a single interface was not
productive at all; just synchronizing the POS
information used to take up to eight hours.
At night-time clearance sales, we used to have
a limit; we couldnt exceed that limit because
that required a higher number of transactions,
processing capacity and time to synchronize
data, which affected the opening of the store
the following day. It was impossible to open at
the scheduled hour because the balance and
transactions of the day before hadnt been
updated yet, said Hernndez.
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Europes Largest
Indoor Market
Chooses Worldly
Solution
from www.debazaar.nl
About De Bazaar
De Bazaar has been the place where different
cultures meet and products such as antiques,
clothing, books and fruit & vegetables have
been offered for over 30 years. Besides the
well-known, Zwarte Markt, De Bazaar consists
of the Oosterse Markt, Grand Bazaar, Computer
market, Hal 30 and outdoor markets with a
total of 2.500 stands. Over 50.000 people visit
De Bazaar on a weekly basis.
How Do I Improve My
Franchise Operation?
A key factor in creating a prosperous franchise business is to
ensure that the entire franchise network adheres to the same
branding strategy, however costly or demanding it may be.
With dozens of Franchisees, it takes time, money
and effort to guarantee compliance to brand
principles and swift reaction time, unless you have
proper tools.LS Retail Franchise management
is a simple and cost-efficient way to manage
the cooperation between the Franchiser and
the Franchisee.
The LS Retail Franchise module handles replenishment and communication between two legal
entities, usually a Franchiser and a Franchisee.
An example might be a company operating in
three different countries.
What the Franchise management handles is:
Item Master consistency. The
Franchiser defines which items are
to go to the Franchisee by defining
Item Distribution to Customer or
Customer Group. A batch job writes
the item to the Outbound Buffer
which then is moved to the Franchisee
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LS Retail
Partner Conference 2012
LS Retail will hold the 12th annual LS Retail Partner Conference
in Reykjavik, Iceland May 13-16th 2012.
The LS Retail Partner Conference is the premier LS
Retail event where Partners, LS Retail, Independent
Software Vendors (ISVs) and Microsoft come together.
The Partner Conference will be a combination of
Keynotes, Technical Workshops as well as seminars for
sales and marketing professionals. This years conference
will have a special focus on LS Retail NAV 6.3 and 7,
Mobility, new products based on .NET, and finally a
look into the future lab.
Main Agenda:
Sunday:
Arrival and opening reception at LS Retail offices
with stunning mountain and sea views
Monday:
Full conference day with activity and dinner
Tuesday:
Workshops and an ISV exhibition and cocktail
reception followed with adventure dinner
Wednesday:
Meetings at LS Retail offices and departure
The conference guests will be hosted at the Radisson
Blu Hotel Saga (link: http://www.radissonblu.com/
sagahotel-reykjavik)