WAITING LINE MODELS

Subject: Waiting Line Models

Production & Operation Management

M.com
(2nd Semester)

Arooj Ghazal Nawaz

ROLL NO: BA582452

WAITING LINE MODELS

Acknowledgement

In the name of Allah the praiseworthy, the passionate whose blessings made it possible for
us to complete this complex and painful task. It is a matter of great enthusiasm and pleasure for
us to complete a report in its real sequence. It is all because of Almighty Allahs great guidance
that made us so able. We are cordially thankful to our respected Teacher Mr. bilal kamran who
provided us an opportunity to prepare this Project report and whose benevolent guidance in
discourse and constant encouragement helped us to complete this project.

WAITING LINE MODELS

Abstract

The body of knowledge about waiting lines, often called queuing theory, is an important part of
operations and a valuable tool for the operations manager. Waiting lines are a common situation
they may, for example, take the form of cars waiting for repair at a Midas Muffler Shop,
copying jobs waiting to be completed at a Kinkos print shop, or vacationers waiting to enter Mr.
Toads Wild Ride at Disney. Table D.1 lists just a few OM uses of waiting-line models.
Waiting-line models are useful in both manufacturing and service areas. Analysis of queues in
terms of waiting-line length, average waiting time, and other factors helps us to understand
service systems (such as bank teller stations), maintenance activities (that might repair broken
machinery), and shop-floor control activities. Indeed, patients waiting in a doctors office and
broken drill presses waiting in a repair facility have a lot in common from an OM perspective.
Both use human and equipment resources to restore valuable production assets (people and
machines) to good condition.

WAITING LINE MODELS

Contents

Introduction to the topic

Practical study of the organization
Data collection methods
SWOT analysis
Conclusion
Recommendation
References

WAITING LINE MODELS

Introduction to the topic

Brief history
The study of waiting lines, called queuing theory, is one of the oldest and most widely used
Quantitative analysis techniques. Waiting lines are an everyday occurrence, affecting people
Shopping for groceries, buying gasoline, making a bank deposit, or waiting on the telephone for
the first available airline reservationist to answer. Queues, another term for waiting lines, may
Also take the form of machines waiting to be repaired, trucks in line to be unloaded, or airplanes
lined up on a runway waiting for permission to take off. The three basic components of a
queuing process are arrivals, service facilities, and the actual waiting line.
Analytical models of waiting lines can help managers evaluate .The cost and effectiveness of
service systems. We begin with a look at waiting line costs and then describe the characteristics
of waiting lines and the underlying mathematical assumptions used to develop queuing models.
We also provide the equations needed to compute the operating characteristics of a service
system and show examples of how they are used.
Significance
Waiting in lines is part of everyday life. Some estimates state that Americans spend 37 billion
hours per year waiting in lines. Whether it is waiting in line at a grocery store to buy deli items
(by taking a number) or checking out at the cash registers (finding the quickest line), waiting in
line at the bank for a teller, or waiting at an amusement park to go on the newest ride, we spend a
lot of time waiting. We wait in lines at the movies, campus dining rooms, the registrars office
for class registration, at the Division of Motor Vehicles, and even at the end of the school term to
sell books back. Think about the lines you have waited in just during the past week. How long
you wait in line depends on a number of factors. Your wait is a result of the number of people
served before you, the number of servers working, and the amount of time it takes to serve each
individual customer. Wait time is affected by the design of the waiting line system. A waiting line
system (or queuing system) is defined by two elements: the population source of its customers
and the process or service system itself. In this supplement we examine the elements of waiting
line systems and appropriate performance measures. Performance characteristics are calculated
for different waiting line systems. We conclude with descriptions of managerial decisions related
to waiting line system design and performance.

WAITING LINE MODELS

Practical study of the organization