1. Introduction of Online Banking?

If you're like most people, you've heard a lot about online banking but probably haven't
tried it yourself. You still pay your bills by mail and deposit checks at your bank branch,
much the way your parents did. You might shop online for a loan, life insurance or a
home mortgage, but when it comes time to commit, you feel more comfortable working
with your banker or an agent you know and trust.

Online banking isn't out to change your money habits. Instead, it uses today's
computer technology to give you the option of bypassing the time-consuming, paper-
based aspects of traditional banking in order to manage your finances more quickly
and efficiently.

The advent of the Internet and the popularity of personal computers presented both an
opportunity and a challenge for the banking industry.

For years, financial institutions have used powerful computer networks to automate millions of
daily transactions; today, often the only paper record is the customer's receipt at the point of sale.
Now that its customers are connected to the Internet via personal computers, banks envision
similar economic advantages by adapting those same internal electronic processes to home use.

Banks view online banking as a powerful "value added" tool to attract and retain new customers
while helping to eliminate costly paper handling and teller interactions in an increasingly
competitive banking environment.

Online banking or Internet banking allows customers to conduct financial

transactions on a secure website operated by their retail or virtual bank, credit
union or building society.

2. History

The precursor for the modern home online banking services were the distance banking services
over electronic media from the early '80s. The term online became popular in the late '80s and
referred to the use of a terminal, keyboard and TV (or monitor) to access the banking system
using a phone line. ‘Home banking’ can also refer to the use of a numeric keypad to send tones
down a phone line with instructions to the bank. Online services started in New York in 1981
when four of the city’s major banks (Citibank, Chase Manhattan, Chemical and Manufacturers
Hanover) offered home banking services using the videotex system. Because of the commercial
failure of videotex these banking services never became popular except in France where the use
of videotex (Minitel) was subsidised by the telecom provider and the UK, where the Prestel
system was used.
The UK’s first home online banking services was set up by the Nottingham Building Society
(NBS) in 1983 ("History of the Nottingham". http://www.thenottingham.com/main.asp?p=1710.
Retrieved 2007-12-14.). The system used was based on the UK's Prestel system and used a
computer, such as the BBC Micro, or keyboard (Tandata Td1400) connected to the telephone
system and television set. The system (known as 'Homelink') allowed on-line viewing of
statements, bank transfers and bill payments. In order to make bank transfers and bill payments,
a written instruction giving details of the intended recipient had to be sent to the NBS who set the
details up on the Homelink system. Typical recipients were gas, electricity and telephone
companies and accounts with other banks. Details of payments to be made were input into the
NBS system by the account holder via Prestel. A cheque was then sent by NBS to the payee and
an advice giving details of the payment was sent to the account holder. BACS was later used to
transfer the payment directly.

Stanford Federal Credit Union was the first financial institution to offer online internet banking
services to all of its members in Oct, 1994.

Today, many banks are internet only banks. Unlike their predecessors, these internet only banks
do not maintain brick and mortar bank branches. Instead, they typically differentiate themselves
by offering better interest rates and online banking features.

3.Features of Online Banking

Online banking solutions have many features and capabilities in common, but traditionally also
have some that are application specific.

The common features fall broadly into several categories

• Transactional (e.g., performing a financial transaction such as an account to account

transfer, paying a bill, wire transfer... and applications... apply for a loan, new account,
etc.)
o Electronic bill presentment and payment - EBPP
o Funds transfer between a customer's own checking and savings accounts, or to
another customer's account
o Investment purchase or sale
o Loan applications and transactions, such as repayments

• Non-transactional (e.g., online statements, check links, cobrowsing, chat)

o Bank statements
• Financial Institution Administration -
• Support of multiple users having varying levels of authority
• Transaction approval process
• Wire transfer

Features commonly unique to Internet banking include

 • Personal financial management support, such as importing data into personal accounting
software. Some online banking platforms support account aggregation to allow the
customers to monitor all of their accounts in one place whether they are with their main
bank or with other institutions.

4.What Are the Different Types of Online

Banking?

View Accounts
The most basic level of online banking is to simply view your accounts. To set up online
banking access you will need your account number and secret code, and you will be
asked to designate a user name. To access the accounts after the initial set up, you will
need to log in with your user name and secret code or password. This allows you to view
your accounts online and know instantly whether a check or deposit has been posted.
Internet banking also makes proof of payment a breeze. By clicking an individual
transaction you may view and print front and back images of the check or deposit slip.

Pay Bills
With Internet bill pay services you may log into your account and authorize payments
without having to write or mail checks. You will need to enter the account number and
remittance address one time for each vendor, but successive payments will require only
the date and amount. Bill pay services allow you to set up recurring payments, which are
the same amount each month. This is particularly helpful for expenses like mortgages and
car payments. By never missing a due date you avoid costly fees and boost your credit
rating. Just be careful to make sure you keep adequate funds in your account.

Transfer Money
David Bach, author of "The Automatic Millionaire," stresses the importance of paying yourself
first and automatically. With online banking and savings accounts at the same bank you
may schedule automatic recurring transfers to build your savings.

Communications
Some banks use your online account as a means of communicating special offers to you. They
attach an inbox to your online account and a periodically offer things like a discounted
loan rate or a free box of checks. They also offer the ability to set up email alerts.
Examples include the bank sending an email or text message if your balance falls below a
certain level or when your certificate of deposit matures
 Maintenance
Online banking allows you to update personal information, such as address changes, without
visiting a branch. You may also have the ability to order checks online or contact
customer service via secure email.

Loans and New Accounts

Consumers may apply for loans, credit cards and mortgages, as well as open and fund checking
and savings accounts online. Federal law, however, requires business accounts to be
opened in person.

There are some more types of online banking:

1.Mobile Banking: Mobile banking (also known as M-Banking, mbanking,
SMS Banking etc.) is a term used for performing balance checks, account
transactions, payments etc. via a mobile device such as a mobile phone.
Mobile banking today (2007) is most often performed via SMS or the Mobile
Internet but can also use special programs called clients downloaded to the
mobile device.

2.SMS Banking: SMS banking is a technology-enabled service offering from

banks to its customers, permitting them to operate selected banking services
over their mobile phones using SMS messaging.

3.Internet Banking: financial services accessed via the Internet's World Wide
Web. An Internet bank exists only on the Internet, the global network of
computer networks without any "brick and mortar" branch offices. By
eliminating the overhead expenses of conventional banks, Internet banks
theoretically can pay consumers higher interest rates on savings than the
national average. Banks use the Internet to deliver information about
financial services, replace transactions done in branch offices, which
eliminates the need to build new branches, and to service customers more
efficiently. Internet banking sites offer the prospect of more convenient ways
to manage personal finances, and such services as paying bills on-line,
finding mortgage or auto loans, applying for credit cards, and locating the
nearest ATM or branch office. Some Internet banks also offer 24-hour
telephone support, so customers can discuss their needs with bank service
representatives directly.

4.Telephone Banking: Telephone banking was a service provided by a

financial institution which allows its customers to perform transactions over
the telephone.

Most telephone banking use an automated phone answering system with phone keypad response
or voice recognition capability. To guarantee security, the customer must first authenticate
through a numeric or verbal password or through security questions asked by a live
representative. With the obvious exception of cash withdrawals and deposits, it offers virtually
all the features of an automated teller machine: account balance information and list of latest
transactions, electronic bill payments, funds transfers between a customer's accounts, etc.

Usually, customers can also speak to a live representative located in a call centre or a branch,
although this feature is not guaranteed to be offered 24/7. In addition to the self-
servicetransactions listed earlier, telephone banking representatives are usually trained to do
what was traditionally available only at the branch: loan applications, investment purchases and
redemptions, chequebook orders, debit card replacements, change of address, etc.

Banks which operate mostly or exclusively by telephone are known as phone banks.

5.TV Banking: At ICICI Bank, we've introduced India to an all new way of
banking. TV Banking. This pioneering initiative now enables you to get
information regarding loans, accounts, deposits and a lot more while you're
watching that exciting cricket match or your favorite sitcom. Quite certainly,
TV Banking has revolutionised banking by bringing it right into your living
room.

5.Services provided by Online Banking(ICICI Bank)

No need of walking up to the bank branch, every time you need to do your banking. As you can
do a lot of it online. From paying your bills to transferring funds, booking your rail/air tickets,
shopping, sending a money order and doing lots more.

Bill Payment
Skip the long queues; pay your utility bills anytime, anywhere.

Ticket Booking
Book your rail tickets online or by SMS: in a quick and hassle-free way.

Funds Transfer
Transfer funds instantly between your ICICI Bank accounts and non-ICICI Bank accounts.

Special Promotions & Offers

Make most of the online offers created exclusively for ICICI Bank customers.

Most of the online banks have the equivalence in the services. Considering the services of banks
given, we can show the view of services offered based on the following forms given below:

Basic (Most bank offer) Advanced (some banks offer)

Check account balances transfer funds among Apply for loans download information about
accounts pay bills electronically. accounts trade stocks or mutual funds view
images of checks and deposit.

6.Online Banking polices and principles

Security

1. Providers of on-line financial services should provide sites that are secure.
Secure sites should include the most effective existing protections such as passwords and
encryption, and should be routinely reviewed and updated to ensure that new security features
are added as they are developed.

2. Financial services providers should be vigilant to expose imposters using their names or
similar names to induce consumers to reveal personal financial information.

3. Federal and state regulators should carefully scrutinize the operating practices, security and
solvency standards, and privacy policies of both on-line providers of financial services and of
third-party providers, contractors and subcontractors.

4. Financial services entities should take responsibility to make the consumer whole for losses
from computer crime not caused by the consumer; for security breaches; for failures and losses
caused by third parties selected by the financial services entity or by its subcontractors; and for
losses contributed to by the financial institution's sharing of customer data internally, with an
affiliate, or with a third party.

5. Providers of on-line financial services should accept the responsibility to try to prevent, detect,
and eradicate viruses and other security breaches. Viruses sometimes cannot be prevented, but
some on-line banking contracts offered today attempt to eliminate all responsibility on the
provider even to try to do so. Because a consumer's ability to access funds needed for daily
living can be affected by viruses and other security breaches, on-line financial services providers
should accept more responsibility than is commonly accepted by web site providers of lower-
cost, less financially sensitive products.

Access

6. Banks should take affirmative steps to make on-line banking services available in
neighborhoods where access to on-line services is low. This may include providing access and
training in community centers, housing projects, and urban high schools, as well as other creative
approaches.

7. On-line banking channels should not replace other channels that permit in-person activity
unless and until there is clear evidence that all demographic groups (including age and income
groups) are in fact being equally well served by on-line banking as by other bank channels,
including brick and mortar branches.

8. Banks who provide special offers to Internet customers must also have an effective method to
make those offers available to customers without access to the Internet.

9. Access to on-line banking services should not be tied to the purchase of another product or
service, nor to high minimum balance requirements.

10. Banks and insured financial services providers who accept deposits nationally should not
restrict their Community Reinvestment Act areas to the physical location of their home offices.

Privacy

11. Banks and other providers of on-line financial services should protect and respect consumers'
financial privacy. Information about account numbers, account balances, transaction patterns,
specific transactions or similar information should never be provided to third parties, affiliates,
or internal divisions without the express permission of the customer. Material used to seek
permission should describe all of the types of information that might be shared and with whom
the information might be shared.

12. Banks who use an opt-out method should provide a means to exercise the opt-out directly
through the sign-up process, in addition to providing a phone number or other methods. The
customer who knows he or she wishes to opt-out at the time of signing up for on-line banking
should not have to take a separate step to do so. If opt-out is used, it must include the opportunity
to opt-out from information sharing among both affiliates and internal bank departments, as well
as with third parties.

13. Financial services providers should not condition the provision of on-line services upon
consent to share financial information with an internal division, affiliate, or third party, except to
the extent that the internal sharing of such information is both necessary for the provision of the
service and fully disclosed to the consumer.

14. Financial services sites should never store information about the consumer in any location
where it can be accessed by a third party. On-line financial services providers should fully
disclose the nature and purpose of any electronic markers they propose to place in the consumer's
system, secure the consumer's consent to place those markers, and permit the consumer to
decline to accept such markers.

Insured and Uninsured Products

15. Banks and others offering uninsured on-line financial services should prominently and
effectively disclose which services, accounts, or products are not insured by the FDIC. At a
minimum, insured and uninsured products should not be offered on the same screen. When
linking from an insured to an uninsured product screen, special care must be taken to identify the
uninsured nature of the products offered through the link. Providers should test their customer
base to evaluate the effectiveness of these disclosures. Regulators should actively enforce these
requirements, and should conduct their own tests to evaluate the effectiveness of disclosures.

16. Banks and other FDIC-insured entities should never permit their names to be used by or
licensed to uninsured entities, nor to be used by any third party in a fashion that creates an
impression that a communication from the third party is from the bank.

Information and Disclosure

17. Increases in fees and changes in material terms should be accompanied by at least 30 days
advance notice. The notice should be sent by a means calculated to actually communicate the
information to the customer. Posting information on the bank's web site about new fees or
changes in material terms is not sufficient.

18. Providers of on-line financial services should make their contracts available before the
customer must give personal financial information and should make those agreements available
in a form which the customer can download, print, and retain in a manner that shows what the
agreement was when the consumer entered into it.

19. On-line bill payment services, whether or not associated with on-line banking, should clearly
disclose on the screen which is used to schedule the payment the date and time that the payment
will be sent and whether the payment will be sent electronically or by ordinary mail.

20. On-line financial services providers should use the power of the electronic environment to
facilitate more effective consumer disclosure and education.

Consumer Rights

21. On-line banking services should meet the consumer protection and other statutory
requirements and restrictions of the consumer's home state.

22. Disputes arising from on-line banking and bill payment should be resolved promptly, and
should be at least as prompt as the voluntary timeframe of not more than five business days to
recredit disputed funds which has been developed for debit cards.

23. If an arbitration clause is used, it should permit the consumer to choose whether to agree to
arbitration after the dispute arises, and should provide fair, cost-effective procedures for the
consumer.
24. On-line bill payment services should not impose an earlier time for stop payments than the
time the payment could be stopped if it were made by check.

25. Financial services providers who use electronic mail to communicate with their customers
should provide two-way convenience to the customer by treating emailed notices of disputes,
stop notices, and similar documents required by law to be sent in writing in the same way as if
those documents had been mailed.

26. Customers wishing to close their accounts should be able to do so with an instantaneous
electronic transfer of funds to another designated account.

27. On-line banking contracts contain no provision presuming that a consumer is in receipt of
information simply because the bank has sent or posted that information.

7.How does Online Banking work?

Banks use a variety of names for online banking services, such as PC banking, home banking,
electronic banking or Internet banking.

Regardless of the name, these systems offer certain advantages over traditional banking methods.

* Consumers can use their computers and a telephone

modem to dial in from home or any site where they have access to a computer.

* The services are available seven days a week, 24 hours a day.

* Transactions are executed and confirmed quickly, although not instantaneously. Processing
time is comparable to that of an ATM transaction.

* And the range of transactions available is fairly broad. Customers can do everything from
simply checking on an account balance to applying for a mortgage. Services vary from bank to
bank.

What services are available varies from bank to bank. Virtually all of the banks that offer
electronic services allow consumers to check the balances in their accounts, transfer funds
among accounts, and order electronic bill payments.

More sophisticated systems allow customers to apply for loans, download information about
accounts into their own computers, trade stocks or mutual funds, and look at images of their
checks and deposit slips.
8.Some online banking software
Adaris Corporation
Services include web development, web consulting, e-commerce, and multimedia
software.
www.adaris.com

Bankstar Technologies
Internet banking software.
www.bankstar.com

Brinkman Technologies Inc.

PC, Wireless, and Internet-based financial applications and electronic bill payment/bill
presentment solutions (EBPP).
www.banksystems.com

Online Banking Software

Compare Online Banking Software using Capterra's free, comprehensive directory.
Capterra.com

Digital Insight
Offers Internet-based banking solutions that help community financial institutions grow
their businesses and become more financially viable.
www.digitalinsight.com

Internet Banking Systems: First Data® Official Site

Converting to New Internet Banking Solutions is Easier Than You Think. Download a
Whitepaper Now!
www.FirstData.com/Whitepaper

FundsXpress, Inc.
Focused on delivering secure Internet financial transactions to banks, credit unions, and
other financial institutions.
www.fundsxpress.com

Information Technology Inc

Provider of software solutions to America's banking institutions. Products provide
functionality for the processing of core banking applications and an electronic commerce
product suite.
www.itiwnet.com

NetTeller
An Internet based home banking solution, NetTeller delivers real-time interactive
information solutions to retail and commercial customers.
www.jackhenry.com
 Murphy & Company
Independent, online banking and electronic commerce strategy consulting firm.
www.mcompany.com

New York Web Studios

Provides online banking and client service systems which are used by banks around the
world.
bank.nyws.com

Stormland
Software solutions house focused on providing enabling technology for the eFinance
sector. Services enable banks and other financial institutions to deploy banking and share
trading applications across multiple delivery channels.
www.stormland.com

Credo Group Ltd.

Produces FONTIS software which is used by banks to provide electronic and Internet
banking services such as balance and portfolio reporting, payments, trade finance, cash
management and home banking.

9.Advantage of Online Banking:

If you haven't starting taking advantage of your bank's online services, you should! Online
banking has many advantages over traditional banking:

1. Download Banking Transactions. You can download your banking transactions directly into
your financial software as often as you like. If you use your ATM card often, this is a must,
because it keeps your bank balance current in your financial software. You won't have to worry
about keeping all those debit card receipts.

2. Download Credit Card Transactions. You can download credit card transactions directly
into your financial software. Don't waste time entering credit card charges by hand - download
them! This is probably one of the biggest advantages of online banking, since entering credit
card transactions manually can be very time consuming.

3. Online Bill Payment. Online bill payment is easier and less expensive than generating and
mailing a paper check. Your bank may offer free bill pay services - if so, this saves the expense
of ordering checks and buying stamps. Checks will be generated and mailed by your bank at
your authorization. Plus, the checks will have the vendor names directly on your bank
statements, next to the amount of the check and check number. This is not true for traditional
checks.

4. Quickly Verify Bank Balances. If you need to verify your bank account balance, just signin
to your bank's online services. No more waiting for the bank statement, or calling the bank to get
your balance. To get an accurate balance, take the bank's balance as shown online, subtract any
outstanding checks, and add any outstanding deposits.
5. Quit Paying Bills. Use your vendor's auto-debit or auto-charge feature. Once established,
your bill will be paid automatically through your bank or credit card account. This eliminates the
step of manually paying the bill! Perfect for gas, electric, water, cable, phone, and other utility-
type payments.

Save yourself time and money by taking advantage of online banking. Call your bank and credit
card companies today to find out how to enroll in their online services.

10.Disadvantage of Online Banking:

The world has come from far and we are every day digging into the unknown, what was
unthinkable then is now a practice. Today, you can bank right from the comfort of you home and
multitudes of benefits come with it. However, though internet banking is such a good and
desirable innocent, it has some disadvantages as listed;

1.Setting up an account may take time: In order to register for your bank's online program,
you will probably have to provide ID and sign a form at a bank branch. Some banks even ask for
photos

Legal issues: If you and your spouse wish to view and manage your assets together online, one of
you may have to sign a durable power of attorney before the bank will display all of your
holdings together.

2.Learning difficulties: Banking sites can be difficult to navigate at first. Getting acquitted with
the banking sites software may require some time to read the tutorials in order to become
comfortable in your virtual lobby.

3.Site changes and upgrades: Even the largest banks periodically upgrade their online
programs, adding new features in unfamiliar places. In some cases, you may have to re-enter
account information.

Customer service: There is no personal contact with any of the staff, and if talk to any staff
through the telephone, you have guarantee you are talking to the best person available

Internet account: You need to get an account with an Internet Service Provider (ISP) which may
be another hectic experience

Security concern: Even though online banking sites are heavily encrypted, with the developing
technology, it’s hard to rule out the "hackers" who may access your bank accounts

Switching banks: This can be more cumbersome online than in person

Money usage: You can’t spend your money from the online bank account as you wish, in the
end; you will need to go to an ATM to withdraw money for usage.
4.Technical breakdowns: As with all technologies, online banking websites sometimes go
down. If this happen when you closed your local bank or credit card accounts, you will definitely
go penniless.

However, even though online banking has some disadvantages, the advantages with no doubt
outweigh. It is there for important for every one to prepare for the unknown with an online bank
account.

9.Channels of Online Banking:

There are so many channels of online banking to get the online operation accomplished within a few
branches of a bank in banking sector. The most useful channel in online banking is WAN.

Wide area network(WAN):

A wide area network (WAN) is a computer network that covers a broad area (i.e., any network
whose communications links cross metropolitan, regional, or national boundaries.This is in
contrast with personal area networks (PANs), local area networks (LANs), campus area networks
(CANs), or metropolitan area networks (MANs) which are usually limited to a room, building,
campus or specific metropolitan area (e.g., a city) respectively.

WAN connection technology options

Several options are available for WAN connectivity.

Sample
Disadvantage Bandwidt
Option: Description Advantages protocol
s h range
s used

Point-to-Point
PPP,
connection between
Leased HDLC,
two computers or Most secure Expensive
line SDLC,
Local Area Networks
HNAS
(LANs)

A dedicated circuit
Circuit path is created
Less 28 - 144
switchin between end points. Call Setup PPP, ISDN
Expensive kbps
g Best example is dialup
connections

Packet Devices transport Shared media X.25

switchin packets via a shared across link Frame-
g single point-to-point or Relay
point-to-multipoint link
 across a carrier
internetwork. Variable
length packets are
transmitted over
Permanent Virtual
Circuits (PVC) or
Switched Virtual
Circuits (SVC)

Similar to packet
switching, but uses
fixed length cells
Best for
instead of variable Overhead can
Cell simultaneous
length packets. Data be ATM
relay use of voice
is divided into fixed- considerable
and data
length cells and then
transported across
virtual circuits

Transmission rate usually range from 1200 bps to 6 Mbps, although some connections such as
ATM and Leased lines can reach speeds greater than 156 Mbps. Typical communication links
used in WANs are telephone lines, microwave links & satellite channels.

Recently with the proliferation of low cost of Internet connectivity many companies and
organizations have turned to VPN to interconnect their networks, creating a WAN in that way.
Companies such as Cisco, New Edge Networks and Check Point offer solutions to create VPN
networks.

10.Approaches of online banking:

The supply of online banking is increasing. Because banking activities are highly sensitive,
higher security standards are required. In order to increase security, banks employ two-factor
authentication, which involves something the user knows (e.g. password, PIN) and something the
user has (e.g. smart card, other hardware token). Although the actual application may vary, most
banks use the second authentication factor – a token that the user possesses. The types of
authentication schemes can be classified as follows:

a one-time password approach;

a certificate-based approach;

a timer-based (short) password approach;

a certificate - smart card based approach.

The above approaches have their advantages and disadvantages. The trade-offs are often in the
following areas:

resistance against attacks;

costs for the bank and/or the customer;

ease of use;

flexibility.

The approaches and their advantages are discussed in the CEPIS background paper. While the
goal is to find a solution that is best in all dimensions, in most situations a prudent way to deal
with the trade-offs is needed.

DUTCH BANGLA-BANK (DBBL)

Introduction
Dutch-Bangla Bank Limited (DBBL) is Bangladesh's most innovative and
technologically advanced bank. DBBL stands to give the most innovative and
affordable banking products to Bangladesh. Amonst banks, DBBL is the largest
donor in to social causes in Bangladesh. It stands as one of the largest private
donors involed in imporving the country. DBBL is proud to be associated with
helping Bangladesh as well as being a leader in the country's banking sector.

Dutch-Bangla Bank Limited (the Bank, DBBL) is a scheduled joint venture commercial bank
between local Bangladeshi parties spearheaded by M Sahabuddin Ahmed (Founder & Chairman)
and the Dutch company FMO. DBBL was established under the Bank Companies Act 1991 and
incorporated as a public limited company under the Companies Act 1994 in Bangladesh with the
primary objective to carry on all kinds of banking business in Bangladesh. DBBL commenced
formal operation from June 3, 1996. The Bank is listed with the Dhaka Stock Exchange Limited
and Chittagong Stock Exchange Limited.

DBBL is most widely recognized for its donations to social causes and its IT investment (largest
ATM network). However it has recently stated that it will stop expansion on its ATM network as
the current numbers have exceeded demand and hence diminishing returns (if any). Although it
is widely believed it is a loss-making/subsidized unit which DBBL rationalizes as quasi CSR.

The bank is often colloquially referred to as "DBBL", "Dutch Bangla" and "Dutch Bangla Bank".
DBBL mission statement

Mission
Dutch-Bangla Bank engineers enterprise and creativity in business and industry
with a commitment to social responsibility. "Profits alone" do not hold a central
focus in the Bank's operation; because "man does not live by bread and butter
alone".

Vision
Dutch-Bangla Bank dreams of better Bangladesh, where arts and letters, sports and
athletics, music and entertainment, science and education, health and hygiene,
clean and pollution free environment and above all a society based on morality and
ethics make all our lives worth living. DBBL's essence and ethos rest on a cosmos of
creativity and the marvel-magic of a charmed life that abounds with spirit of life and
adventures that contributes towards human development.

Core Objectives
Dutch-Bangla Bank believes in its uncompromising commitment to fulfill its
customer needs and satisfaction and to become their first choice in banking. Taking
cue from its pool esteemed clientele, Dutch-Bangla Bank intends to pave the way
for a new era in banking that upholds and epitomizes its vaunted marques "Your
Trusted Partner”.

Online banking system in DBBL

Dutch-Bangla Bank is the first bank in Bangladesh to be fully automated and introduce
Electronic Banking. The automation was completed in 2003, but further additions and features
are continuously being added and upgraded. DBBL has adopted the same exact automation
solution used my many international banking giants. Although this was significantly more
expensive than other solutions, it is a small price to pay for a client's peace of mind.

A DBBL client now has unrivaled access to banking from any DBBL branch, ATM and POS.
All of these services are free-of-charge and are surprisingly affordable for everyone. Even
though DBBL has invested more in Electronic Banking more than any other bank, the division
was never intended to be profitable. It was undertaken with the same mindset DBBL undertakes
its Corporate Social Responsibility tasks. This is why you pay barely nothing even though these
same services would cost you much more in other countries and other banks. Never has any bank
given so much for free.

DBBL also has the largest ATM network in Bangladesh. This gives DBBL clients full access to
'anytime anywhere' banking nationwide. All international and many local banks use the DBBL
ATM network for their own clients. DBBL has installed over 800 ATMs nationwide. As with
most things, ATM access to all DBBL ATMs is unlimited and free for all DBBL clients. If a
client of a member bank (not DBBL) uses a DBBL ATM, the member bank may add a
transaction charge.

DBBL has the largest IT budget in Bangladesh. DBBL maintains the state-of-the-art Electronic-
Banking Division. The Electronic-Banking Division oversees and maintains DBBL's investment
as well as implementing upcoming projects.

DBBL is the only local bank to have a off-site Data Recovery Site (DRS). DRS ensures that
customer records are safe, backed-up, and up to date in the event of a major catastrophe at the
Electronic-Banking Division headquarters.

Since 2004, DBBL has introduced mobile and SMS banking. With a mobile phone, customers
can perform many banking operations with their phone.

DBBL is a primary license holder for both VISA and Mastercard. It is authorized to issue and
accept payments from both organizations. DBBL also works closely with both organizations to
bring you the latest in card technology. DBBL also offer Visa and Mastercard Debit Cards.

Please take a look around the Electronic-Banking section to discover what DBBL has to offer.

Online Banking features in DBBL

Account Summary
The Customer will be able to view the list of Current, Saving, Term Deposit and Loan accounts
with the current balance.

Account Details
The Customer can choose a particular account and see the account details including unclear fund,
limit, interest accrued etc.

Account Activity
The customer can see or print his transaction activity in a given account for a particular period.

Transfer Funds
The customer can transfer funds from one of his accounts to another of his accounts within the
bank.

Third Party Transfer *

The customer can transfer funds from one of his accounts to another customer’s account within
the bank. Pay Bills The customer can pay his utility bill (like Electricity, WASA, GAS,
Telephone, Mobile, ISP etc.)

Standing Instructions
The customer can setup, modify or delete standing instructions for transferring fund from one of
his account to another account (his account or 3rd party).

Open/Modify Term Deposit

The customer can open a term deposit by transferring funds from one of his current or savings
accounts with the bank. He can also modify the TD and redeem / part-redeem it.

Loan Repayments
The customer can make payment of the loan installment from his CASA account.

Statement Request
The customer can make a request for account statement for a required period. The bank will
manually service this request.

Cheque Book Request

The customer can make a request for a Cheque book.

Cheque Status Inquiry

The customer can choose an account and enter the Cheque number for which the status should be
viewed.

Stop Payment Cheque

The customer can mark his Cheque leaf as stop payment.

Interest Rate Inquiry

The customer can query on the interest rates on CASA & Term Deposit Products.

Foreign Exchange Rate Inquiry

The customer can query on the Foreign Exchange (FX) Rates using this function.

Refill Pre-Paid Card

The customer can buy a refill number for his pre-paid mobile phone or ISP link.

Change Password
The customer can change his Internet Banking Password using this function.

Letter of Credit
The customer can initiate the LC application through Internet Banking.

Bank Guarantee
The customer can initiate the Bank Guarantee through Internet Banking.
Limits Query
The customer can view his Loan Limits and Limits Utilization through Internet Banking.

Channels of DBBL (V-SAT):

A Very Small Aperture Terminal (VSAT), is a two-way satellite ground station with a dish
antenna that is smaller than 3 meters. Most VSAT antennas range from 75 cm to 1.2 m. Data
rates typically range from 56 Kbit/s up to 4 Mbit/s. VSATs access satellites in geosynchronous
orbit to relay data from small remote earth stations (terminals) to other terminals (in mesh
configurations) or master earth station "hubs" (in star configurations).

VSATs are most commonly used to transmit narrowband data (point of sale transactions such as
credit card, polling or RFID data; or SCADA), or broadband data (for the provision of Satellite
Internet access to remote locations, VoIP or video). VSATs are also used for transportable, on-
the-move (utilising phased array antennas) or mobile maritime communications.

The first commercial VSATs were C band receive-only systems by Equatorial Communications
using spread spectrum technology. More than 30,000 60 cm antenna systems were sold in the
early 1980s. Equatorial later developed a C band (4/6 GHz) 2 way system using 1 m x 0.5 m
antennas and sold about 10,000 units in 1984-85.

VSAT technology is also used for two-way satellite Internet providers such as Hughes Network
Systems, StarBand and WildBlue in the United States; or ASTRA2Connect and Tooway
across Europe. These services are used across the world as a means of delivering broadband
Internet access to locations which cannot get less expensive broadband connections such as
ADSL or cable internet access; usually remote or rural locations.

Nearly all VSAT systems are now based on IP, with a very broad spectrum of applications. As
of December 2004, the total number of VSATs ordered stood at over 1 million, with nearly
650,000 in service. Annual VSAT service revenues were $3.88 billion.

Configurations of V-SAT:
Most VSAT networks are configured in one of these topologies:

• A star topology, using a central uplink site, such as a network operations

center (NOC), to transport data back and forth to each VSAT terminal via
satellite,
• A mesh topology, where each VSAT terminal relays data via satellite to
another terminal by acting as a hub, minimizing the need for a centralized
uplink site,
• A combination of both star and mesh topologies. Some VSAT networks are
configured by having several centralized uplink sites (and VSAT terminals
stemming from it) connected in a multi-star topology with each star (and
each terminal in each star) connected to each other in a mesh topology.
Others configured in only a single star topology sometimes will have each
 terminal connected to each other as well, resulting in each terminal acting as
a central hub. These configurations are utilized to minimize the overall cost of
the network, and to alleviate the amount of data that has to be relayed
through a central uplink site (or sites) of a star or multi-star network.

ATM Network/DBBL Nexus Participating Banks:

DBBL maintains its own network and automation without the involvement/assistance of any
third party companies. Access to ATM services are free for DBBL clients. Partner banks are
charged a subsidized Tk. 10, although the end price for the customer may be higher due to the
extra charges levied by the partner bank.

DBBL has over 581 ATM's installed all over Bangladesh, making it the largest network by a
large margin. In 2009 DBBL announced the biggest its biggest expansion goal for its network.
The total number of ATMs will be 850 by the end of 2009 to cater the needs of customers at their
doorsteps. It also hinted that this may be the last ATM expansion due to the increasing costs of
subsidizing such a system, but clearly stated that it has no intention of introducing any charges.

Banks that have signed agreements to share DBBL's ATM network (as of May 2009):

• Citibank (locally known as "Citibank NA")

• Standard Chartered Bank (SCB)
• Commercial Bank of Ceylon
• Mutual Trust Bank
• Bank Asia
• National Credit and Commerce Bank Limited (NCC Bank)
• Prime Bank
• United Commercial Bank Limited (UCBL)
• Southeast Bank Limited (SEBL)
• The City Bank (locally known as "City Bank" to differentiate between
"Citibank NA")
• First Security Bank
• Trust Bank
• Mercantile Bank

Services provided by DBBL