The 3rd In IQPCs Successful Global Series Of Lean Six Sigma Conferences

Integrating
Lean & Six Sigma

Get 2 for 1
Book a team of 3 or more
by 14th June and get a
free CD Rom of our US
sell out event in May

Combine The Powerful Synergy Of Lean And Six Sigma To Improve Your
Performance And Outclass Your Competition
Conference: 23rd & 24th July 2002
Interactive Workshops: 22nd & 25th July 2002
Venue: The Caf Royal, London

This forum will unite speakers from leading

organisations around the world which have
successfully integrated Lean Thinking and Six Sigma:

Whatever stage you are at in the integration process this

conference will enable you to lay out a roadmap for
incorporating Lean and Six Sigma into your organisation:

FORD MOTOR COMPANY

John Rodgers, Director of Consumer Driven 6 Sigma,
Marketing Sales and Service
TRW AERONAUTICAL SYSTEMS
Derek Whitworth, Vice President of Six Sigma

Learn from Ford Motor Companys approach to

aligning customer satisfaction with merged quality
initiatives

VISTEON CORPORATION
David Pickman, Quality Manager, Customer Business Group
FORD Europe & 6-Sigma Deployment Director

Find out what qualitative and quantitative tools

Siemens use to manage change

MOTOROLA
Usha Shah, Senior Director, Quality & Standards
STANDARD LIFE ASSURANCE
Allan Mees, Corporate Development Consultant

Learn how Standard Life Assurance is integrating Lean

and Six Sigma into service and transactional processes

JAGUAR & LANDROVER

David Potts, Manager of Manufacturing & Purchasing IT

Discover how combining Lean and Six Sigma have

enabled Gemplus to reduce the total cost of rejects by
92.5% in just 12 months

AON - RATH & STRONG

Craig Smith, Vice President
SIEMENS
Dr. Thomas Konert, Six Sigma Roll Out Manager, Black Belt
Andre Schroeder, Six Sigma Roll Out Manager, Lean Expert
& Black Belt

Hear how Jaguar & Land Rover has incorporated Six

Sigma into its Lean production system to improve
customer satisfaction

DUPONT TEIJIN FILMS

Andy Liddle, Champion Black Belt

Hear how Motorola maintains the momentum of

continuous improvement by deploying Lean and Six
Sigma holistically throughout the organisation

INVENSYS
Gilbert Catala, European Quality Director
GEMPLUS
Darren Ingle, Quality Manager

Pre-conference Workshops 22nd July 2002:

CELERANT CONSULTING
Sal Puaar, Head of Product and Process Leadership
Dominic King, Lean Six Sigma Leader

A: Six Sigma Basics: The Essential Guide To Applying Six Sigma To Your
Organisation Mulbury Consulting

B: Learning Lean Beating The Vicious Circle - Kaizen Institute

C: Understand How To Implement The Integration Of Lean And Six Sigma In Your

BOMBARDIER SHORTS AEROSPACE

Dr. Heather Farnham, Master Black Belt

Organisation Advanced Integrated Technologies Group

D: How To Apply Lean Tools To Services Lean Enterprise Research Centre &
Tesco

TESCO
Barry Evans, Lean Process Manager

Post-conference Workshops 25th July 2002:

FLS AEROSPACE
Paul Henry, Group Manager of Continuous Improvement

E: How Do You Use Lean And Six Sigma To Really Reduce Cycle Time And
Complexity? Celerant Consulting

CARDIFF BUSINESS SCHOOL

Nick Rich, Senior Research Fellow, Lean Enterprise Research Centre

F: Lean and Six Sigma Leading Lean Organisations - Kaizen Institute

Organised by:

Sponsored by:

0800 652 2363 or +44 (0)20 7368 9300

Official Associations:

+44 (0)20 7368 9301

Recommended Website Resource:

email: enquire@iqpc.co.uk www.iqpc.co.uk/1830a

PRE-CONFERENCE WORKSHOPS: MONDAY 22nd JULY 2002

Six Sigma Basics: The Essential Guide To
Applying Six Sigma To Your Organisation

Learning Lean Beating The Vicious Circle

Led By: Chris Ellins, Consultant & Phil Vaughan, Consultant,
Kaizen Institute

Led By: Geoff Tennant, Mulbury Consulting Limited

Learn the skills necessary to get everyone in your Lean

organisation to turn the vicious circle into a virtuous one. Are
your customers demanding lower cost, more variety and shorter
lead times? Are you struggling against bigger inventories,
increasing wage bills and higher overheads?

Are you and your organisation experts in deploying Lean but would like to
explore other process improvement methodologies? Are you thinking of
implementing Six Sigma but would like to refresh your mind with the basics? Or
are both the methodologies of Lean and Six Sigma completely new to you and
would you like to discover how to use them in your organisation? If the answer
to any of these questions is yes then this workshop is tailor made for you.
Six Sigma is a complex subject, based on a statistical approach to business
process improvement, that has evolved to become an all-encompassing strategic
management programme for cultural and process change. This workshop will
help you unravel this complex subject. During this highly interactive workshop
you will learn:

The history, practice and philosophy of Six Sigma

Six Sigma metric: the methodology of improvement
The stages involved in a Six Sigma project, illustrated by case studies
How to strategically manage culture and process change
What are the resource requirements needed - the gains, savings and costs

You will be taken through the actual processes of how to deploy a Six Sigma
project so that you leave this workshop not only knowing exactly what Six Sigma
is but the strategy, resources and tools needed in order to apply it to your
organisation.
ABOUT YOUR WORKSHOP FACILITATOR:
Geoff Tennant, Mulbury Consulting Limited
Geoff is an independent Six Sigma consultant, trainer and writer based in the UK.
He was one of the first Master Black Belts in GE Capital, has more than six years
experience in launching and supporting Six Sigma quality initiatives and has
almost two decades working in the design and implementation of information
systems. He specialises in Six Sigma for transactional and service processes, as
well as information technology and Design for Six Sigma and is the author of two
successful Six Sigma books, published by Gower.

WORKSHOP B: 0900 1300

WORKSHOP A: 0900 1300

Learn how you can initiate a highly effective management

programme for strategic and cultural change which will
dramatically improve your processes.

Learning Lean will teach you to identify Value Streams, implementing Lean
processes by highlighting overlooked areas of waste and delivering solutions that
achieve results.
You will learn how to make your intellectual investment count and realise the
potential of your existing workforce and equipment, without capital injection.
Kaizen Institute consultants will show you how to sustain these improvements
and get your whole organisation thinking Lean.
During the workshop you will learn:

To understand the definition of a Lean system

To understand the difference between concealed value and hidden waste
To be able to recognise seven types of waste and three symptoms of waste
To understand the five principles of Lean implementation
To understand the processes, systems and structure you need to have in place
to sustain a Lean improvement programme
To understand the challenges, consequences and benefits of Lean
To recognise your level of Lean competence and how to take the Lean
improvement process forward
ABOUT YOUR WORKSHOP FACILITATORS:
Chris Ellins, Consultant, Kaizen Institute
Chris has been working with the Kaizen Institute for three years, during which
time he has helped a range of companies within the automotive, food and
consumer goods industries, understand and implement Lean change. His
experience prior to Kaizen Institute includes working with Spillar, Nestle and
CarnaudMetalbox.

Choose
A or B

Phil Vaughan, Consultant, Kaizen Institute

Phil joined the Kaizen Institute in 1998, with ten years experience working for
two of the worlds largest second tier automotive companies and various quality
management roles in brewing, manufacturing and electronics. Since joining the
Kaizen Institute, he has worked to lead Lean programmes in automotive,
building, electronics and service industries.

Understand How To Implement The Integration

Of Lean And Six Sigma In Your Organisation

How To Apply Lean Tools To Services

Led By: Nick Rich, Senior Research Fellow,
Lean Enterprise Research Centre &
Barry Evans, Lean Process Manager, Tesco

Led By: Johan Denecke, Principal,

Advanced Integrated Technologies Group

In order to help you arrive at the best deployment strategy for your organisation AIT
will take you through a blow by blow account of how Brush Wellman, a leading
manufacturer, has combined Lean and Six Sigma in their organisation. By
understanding the actual processes involved you will learn:

How Lean complements and augments Six Sigma

When to use Lean tools and when to use Six Sigma tools
The specifics of running a Lean Six Sigma initiative
The requirements of the culture and environment needed to ensure successful
events

This workshop will not only stimulate you with ideas that you can take back to your
organisation but it will ensure you know exactly how to implement these ideas. You
will leave this workshop with the knowledge and tools to:
Establish an organisation focused on processes not personality
Create an integrated business instead of a collection of separate functions
Generate a common focus to get work done quickly with the customer in mind
Whether you are thinking of combining quality initiatives, or you are already
undergoing the combination of established ones, the first challenge is to get the
basics right. Can you afford to miss out on this opportunity to learn how to
implement a successful initiative as well as where, and why? Improve your
organisations performance by learning from the mistakes and the successes of others
at this interactive workshop.
ABOUT YOUR WORKSHOP FACILITATOR:
Johan Denecke, Principal, Advanced Integrated Technologies Group Inc.
Johan is a certified Six Sigma Black Belt and Lean production expert. He has led over
25 successful Lean manufacturing implementations in the aerospace, automotive and
consumer products industries. Johan is a leader in the integration of Six Sigma and
Lean manufacturing to maximise business results and is considered an expert at
productivity improvement through variation reduction, defect reduction, and waste
elimination.

0800 652 2363 or +44 (0)20 7368 9300

Since 1995 leading retailer Tesco has been conducting ground breaking work by
implementing Lean thinking throughout the organisation (including the supply
chain, in information processes and transactional services) and is driving
improvements worth 100 million p.a. Tesco have used Lean Enterprise Research
Institute as their guide and mentor in implementing Lean Thinking into their
business. During this workshop participants will learn:

WORKSHOP D: 1330 1730

WORKSHOP C: 1330 1730

Learn how Lean and Six Sigma methodologies work

together to improve poor processes in order to optimise
the delivery of value to your customers.

Choose
C or D

+44 (0)20 7368 9301

The evolution of Lean thinking - from automotive to service industries

How to apply Lean to the value chain
Cases of implementation at Tesco
Lessons learned and recommended policy
Lean in services and their applicability to your organisation

Managers and executives of service organisations will leave this workshop with the
ability to clearly identify value, to line up all the value-creating activities for a
product along a value stream and to make value flow smoothly at the pull of the
customer in pursuit of perfection. Can you afford to miss out on the opportunity to
learn how Tescos use of Lean techniques could help your organisation stay
competitive?
ABOUT YOUR WORKSHOP FACILITATORS:
Nick Rich, Senior Research Fellow, Lean Enterprise Research Institute
Is currently Director of Research at the Cardiff Business Schools Lean Enterprise
Research Centre (LERC). After a career in industry and international consultancy,
Nick returned to the University in 1993 and has conducted many of the Centres
major research programmes, including; the benchmarking of automotive
performance in Britain and Japan; improving the steel supply chain; the 3 Day Car
programme; the Supply Chain Development Programme; the DTI Automotive
Industry Growth Team Report led by Sir Ian Gibson, reporting to the Prime Minister
and regional projects concerning post foot and mouth recovery for the Meat and
Livestock Commission.
Barry Evans, Lean Process Manager, Tesco
After graduating from Oxford, Barrys career commenced as an Industrial Engineer
with both Watney Mann Brewers and RHM Bakeries. He then moved into
mainstream distribution management with RHM Flour Mills and Logistics
consultancy in Royal Mail. He moved to Tesco in 1995 and for the last three years
has been Lean Process Manager in Supply Chain Development.

email: enquire@iqpc.co.uk www.iqpc.co.uk/1830a

1400

0830

Registration and Coffee

0900

Chairmans Opening Remarks

In this introductory session you will have the opportunity to share your
views on the challenge of implementing Lean Six Sigma in order to
identify specific areas of concern that you are seeking solutions for.

0915

Creating A Win-Win Synergy By Combining Lean With Six Sigma

case TRW Aeronautical Systems successfully integrated Six Sigma into their
Lean programme 15 months ago. Derek, who has 24 years experience in
study this industry, led this initiative and will explain how to:
Overcome the challenges of merging two philosophical styles to
achieve successful collaboration
Understand the strengths and weakness of Lean and Six Sigma
How Lean techniques can help you identify Six Sigma opportunities
using Lean to identify wastage and Six Sigma to eliminate wastage
How to define rules which determine which tools to use
How Lean and Six Sigma complement each other employing Six
Sigma techniques to make running Lean lines more efficient
Derek Whitworth, Vice President of Six Sigma
TRW AERONAUTICAL SYSTEMS

Interactive

1000

Defining And Understanding Lean And Six Sigma

Part of this presentation will be dedicated to giving the audience the
opportunity to discuss how to define Lean and Six Sigma within their
own organisation. The aim is to reach a standard definition but also
realise the variation in its applicability to individual organisations.
Surrounding these two approaches to improvement is a lot of
unnecessary and unhealthy confusion which this presentation will
clarify by focusing on:
Defining the two approaches and what they mean
Understanding the compatibility of the approaches
Issues of tailoring and self design
Nick Rich, Senior Research Fellow
LEAN ENTERPRISE RESEARCH CENTRE
CARDIFF BUSINESS SCHOOL

1045

Coffee and Networking

1115

What Tools Should You Use To Align Lean Six Sigma With Your
Organisations Business Objectives
Using case studies from the automotive and electronic industries Sal
and Dominic will show you examples of successful Lean Six Sigma
implementations and discuss the considerations you would need to take
into account at the initial stages of Lean Six Sigma deployment.
The limitations and merits of individual tools, including TPM, OEE,
SMED, Shainin, defective and complexity reduction techniques
The advantages of their integration
Finding the best practice model of Lean and Six Sigma deployment
for your organisation
How to take the best of Lean and Six Sigma and fit it into your
organisation to get the maximum benefits
Sal Puaar, Head of Product & Process Leadership
Dominic King, Lean Six Sigma Leader
CELERANT CONSULTING

1200

Ensuring ROI On Lean Six Sigma Implementation

case Today, quality is an absolute, and must be achieved while reducing lead
times and costs. Dave will discuss Visteon's approach to deploying Lean
study Six Sigma.
Why invest in Lean and Six Sigma when an existing quality
improvement system is successful?
Developing a holistic and integrated approach to quality
improvement
Prioritizing Lean Six Sigma implementation against other strategic
concerns
Assessing the return on investment of implementing Lean Six Sigma
Visteons approach to managing the transition from current to
future state lessons learned so far
Dave Pickman, Quality Manager, Customer Business Group & 6Sigma Deployment Director, Europe and South America Operations
VISTEON CORPORATION
1245

Business Integration At Motorola: Sustaining The Momentum Of

Continuous Improvement
case In 1987 Motorola launched Six Sigma as a quality process for improving
internal product quality. Over the past twelve years Lean Six Sigma within
study Motorola has evolved from a metric process to a culture. The principles
have been applied to every aspect of the business including
manufacturing, administrative quality and driving customer satisfaction.
Usha Shah will discuss how Motorola has sustained and renewed Lean Six
Sigma as a quality tool and philosophy for the past twelve years. The
presentation will cover:
Motorola's Lean Six Sigma quality journey / renewal
Core fundamentals to implementing and sustaining Lean Six Sigma
- The business impact of Six Sigma
- Lean Six Sigma Black Belt program implementation
- Requirements for Green Belt, Black Belt and Master Black Belt
Management involvement and introduction of Performance
Excellence
Benefits as seen by Motorola organisations
Lessons learned - Renewal: Beyond Lean Six Sigma the Big 9
Usha Shah, Senior Director, Quality & Standards
MOTOROLA

1445
Interactive

DAY ONE OF CONFERENCE:

Tuesday 23rd July 2002

Gaining Impact On The Bottom Line From Lean Six Sigma Integration
And Accounting For Lean Six Sigma Projects
Financing black belt projects and managing the overhead cost of
implementation
How you devise a financial management system that actively
promotes Lean?
Determining where waste occurs and applying tools to eliminate it
How to measure payback on areas identified for cost cutting
How to maintain continuity of quality in implementation
Confirmed Panelists: JAGUAR & LAND ROVER, FLS AEROSPACE, VISTEON

1530

Coffee and Networking

1600

Combining Lean And Six Sigma To Achieve Customer Satisfaction

case Jaguars success is based on a quality operating system and having

disciplined processes throughout all key functions contributing to vehicle
study quality. In the last 2 years Jaguar has combined Six Sigma with its Lean
production system to improve customer satisfaction. David will describe
the transition and the key elements which have driven their success:
Accomplishing a solid Lean manufacturing base using S-type and Xtype
Using appropriate technology to support all initiatives
The benefits of small work groups empowered to own their process
Attaining minimum inventory driven by synchronous material flow
Aligning your business objectives with the voice of the customer
Integrating Six Sigma to target customer satisfaction
David Potts, Manager of Manufacturing & Purchasing IT
JAGUAR & LAND ROVER
1645

The Future Of Lean Six Sigma Integration at Gemplus: Building On

Efficiencies Already Gained
case Lean and Six Sigma are about to be rolled out to 40 sites across Europe
after the successful integration of Lean and Six Sigma at Gemplus in the
study UK. In the last 12 months the total cost of rejects has been reduced by a
huge 92.5%, the first time pass rate has increased by 15% and the parts
per million reject rate has been reduced by 24%. Darren Ingle has been
key in overseeing this process and will explain how to:
Construct a successful business strategy which creates employee
ownership for projects
Streamline and integrate all areas of your work flow into a generic
system
Implement a best practice model by improving areas which constrict
your working practices
Darren Ingle, Quality Manager
GEMPLUS

1730

Chairmans Closing Remarks

1745

End Of Day One

Lunch and Networking

EVENING NETWORKING DINNER

In order to ensure that you get the opportunity to meet other
participants we are holding a special mid-conference evening
networking dinner for delegates, speakers, sponsors and exhibitors.
We will adjourn to a nearby restaurant where you can relax,
unwind and meet informally with the other participants.
It is too good a networking opportunity to miss!
To reserve your place at the dinner, please tick the
box on the registration form.
* Please note that the Evening Networking Dinner is not
included in the registration fee.

0800 652 2363 or +44 (0)20 7368 9300

+44 (0)20 7368 9301

email: enquire@iqpc.co.uk www.iqpc.co.uk/1830a

1400

DAY TWO OF CONFERENCE:

Wednesday 24th July 2002
0830

Registration and Coffee

0900

Chairmans Opening Remarks

0915

Customer Interface And Lean Six Sigma How To Align Customer

Satisfaction With Merged Quality Initiatives
case Prioritising customer satisfaction to maintain and increase your
customer base
study How to encourage employees to consider the Voice of the Customer
on a day to day basis so that everyday processes consistently add
value
Gathering customer feedback and devising a base for analysis of that
information
Aligning share holder expectations with the growing need of the
customer
John Rodgers, Director of Consumer Driven 6 Sigma, Marketing
Sales and Service
FORD MOTOR COMPANY

1000

Realising The Benefits Of A Lean Six Sigma Strategy

case Realising the limitations of using Six Sigma alone in your
organisation
study Facing the challenge to integrate Lean and Six Sigma more effectively
to deliver maximum value
Assessing the value of Six Sigma and Lean methodologies as
improvement drivers
How to draw both schemes together to business advantage
Identifying and creating an appropriate supporting infrastructure
and training programme
Andy Liddle, Six Sigma Champion
DUPONT TEIJIN FILMS

1045

Coffee and Networking

1115

Successful Methods Of Change Management When Integrating Lean

And Six Sigma
case Siemens will explain how to achieve early financial benefits with the
powerful combination of Six Sigma and Lean. This presentation will
study explain how to successfully use quantitative and qualitative change
management measurements and how to handle your employees.
Six Sigma within Siemens - a holistic approach
Using Six Sigma as a tool kit vs. improvement strategy and
philosophy
Managing change how the Change Readiness Assessment
programme works
How to manage intercultural dimensions
Why getting employees out of their "comfort zone" is one of the
most important success factors
Ensuring a positive impact of leadership qualifications
Training - developing e-Learning modules
When to use a consultancy for restructuring, strategy and finance
The importance of using baseline analysis and focusing tools to
ensure that Lean and Six Sigma projects have a direct influence on
corporate strategy
How financial effects from improvement projects should be
visualised in a "navigation system"
Dr. Thomas Konert, Six Sigma Roll Out Manager, Black Belt
Andre Schroeder, Six Sigma Roll Out Manager, Lean Expert & Black Belt
SIEMENS
1215

The Actual Implementation - How To Integrate Lean And Six Sigma

Into Your Organisation
case FLS Aerospace launched a number of different change initiatives over 2
years ago, including Business Process Re-engineering and Six Sigma. In
study the last year the Lean initiative was added, focusing on overnight
aircraft maintenance visits. These initiatives have had a significant
impact on all the departments which provide FLS Aerospaces full
maintenance support package for airlines. FLS Aerospaces Lean
initiative has reduced the turn around time of an overnight check by
66%. Paul will explain the impact of the different initiatives and help
you understand whether:
Lean Six Sigma is right for your business culture?
What to consider when introducing Lean and Six Sigma
What strategy should be developed first the Six Sigma/ Lean
requirements
How Lean initiatives are processed using DMAIC methodology
How to cope with initiative overload
How to manage company buy-in on the shop floor
Paul Henry, Group Manager of Continuous Improvement
FLS AEROSPACE

1445

Delivering Quick Returns By Aligning Lean And Six Sigma To The

Strategic Plan And Investing In The Right People
case Integrating Lean and Six Sigma in operations
Aligning customer requirements with the strategic annual business
study
goals and targets
Selecting and prioritising the right projects
The importance of selecting and training the right people
- creating a vision within the business team
- providing leadership, direction, reviews and rewards
- breaking down barriers
- accountability for quality improvement
Planning and implementing Lean and Six Sigma improvement plans
Sustaining the gains - how to monitor progress, remove barriers and
communicate gains
Gilbert Catala, European Quality Director
INVENSYS

1530

Coffee and Networking Break

1600

How Bombardier Maximise Returns Through Successful Lean And

Six Sigma Project Selection And Prioritisation
case Bombardier's vision and history of Lean and Six Sigma
implementation
study The strategic plan: identifying the right projects to get maximum
reward
Establishing the cycle times of Lean Six Sigma assignments
Is baseline analysis a prerequisite to successful Lean Six Sigma
projects?
Progress to date and benefits to the organisation
Dr. Heather Farnham, Master Black Belt
BOMBARDIER SHORTS AEROSPACE

1645

Chairmans Closing Remarks

1700

End Of Conference

This Conference Has Been Designed For:

VPs and Directors of Lean
VPs and Directors of Six Sigma
VPs and Directors of Quality
Directors of Continuous Improvement
Directors of Operations
Directors of Business Excellence
Directors of Process Improvement
Six Sigma Champions and Master Black Belts

Implementing Lean Six Sigma In A Service Environment

case This session will take you through a complete account of the rationale,
strategy and processes involved in implementing Lean Six Sigma within
study Standard Life Assurance.
An insight into the current picture of Lean and Six Sigma at Standard
Life Assurance
Maximising the benefits of Lean Six Sigma as a solution for problem
areas
Linking capabilities with requirements
Creating a model of best practice - recommended deployment
sequence
Future plans for Lean and Six Sigma: What can still be achieved and
how?
Allan Mees, Corporate Development Consultant
STANDARD LIFE ASSURANCE
Craig Smith, Vice President
AON RATH & STRONG
1300

Lunch and Networking

0800 652 2363 or +44 (0)20 7368 9300

Sponsorship and Exhibition Opportunities Available at this Event

Do you want instant access to senior level delegates who are key decision-makers?
This conference offers you an excellent opportunity to achieve face-to-face
contact that overcrowded trade fairs cannot deliver. Whatever your needs, we
have a sponsorship solution to suit your objectives and budget:
Enjoy recognition as the market leader through extensive logo signage
Network with leading industry figures through lunch or cocktail party
sponsorship
Gain market share by demonstrating your products on an exhibition stand
Communicate with your buyers when they are at their most receptive
Please call +44 (0)20 7368 9500 or email sponsorship@iqpc.co.uk for more
information.

+44 (0)20 7368 9301

email: enquire@iqpc.co.uk www.iqpc.co.uk/1830a

POST-CONFERENCE WORKSHOPS: THURSDAY 25TH JULY 2002

How Do You Use Lean And Six Sigma To Really
Reduce Cycle Time And Complexity?

Lean and Six Sigma Leading Lean Organisations

Led By: Serge Le Berre, Managing Director,
Kaizen Institute Europe

Do you ever wonder whether or not you are doing the right things to
become more effective and competitive in todays aggressive
environment? This interactive workshop will help you improve your
competitive edge by showing how to reduce lead times by up to 60
70% within 6 months and reduce inventory, complexity, improve service,
flexibility and quality? The content of the workshop will include:

Value stream mapping

Complexity reduction
Change over / SMED
Pull System / kan-ban
Visual factory
Defect reduction
TPM
Change Management

ABOUT YOUR WORKSHOP FACILITATORS:

Dominic King, Lean Six Sigma Leader, Celerant Consulting
Dominic became involved in Lean in 1995 and Six Sigma in 1997 and
ever since, he has been implementing the benefits of both
methodologies. He gained his experience primarily from the electronic
and automotive industries.

WORKSHOP F: 1330 1700

WORKSHOP E: 0900 1300

Led By: Dominic King, Lean Six Sigma Leader & Robert
Gascoyne, Six Sigma / DFSS Leader, Celerant Consulting

Robert Gascoyne, Six Sigma / DFSS Leader, Celerant Consulting

Robert has been designing Lean manufacturing processes since 1990
and has led a number of DFSS projects within Celerant Consulting since
1998. Principally, Robert has experience within the white goods,
automotive and electronics industries.

Many companies are making massive investments in Lean thinking and in

the tools that underpin it, like Six Sigma. Most are not getting the returns
they deserve from this investment. Even if terrific initial improvements are
made, the real value of the investment is lost if the organisation fails to
understand that focussing on tools and systems is never enough. This
workshop will help delegates create practical strategies, relevant to their
specific problems in Lean implementation.
Most delegates will have been frustrated by difficulties in implementing Lean
ideas and processes or in transferring them to another plant or division.
This workshop will use an anonymised case study process incorporating
delegates queries and experiences. Delegates will benefit from the
opportunity to exchange their own experiences and solutions, under the
leadership of one of Europes foremost Lean practitioners. Specifically, the
workshop will concentrate on underlying topics often missing from Lean
syllabuses and which can potentially inhibit the transfer of Lean between
business plants, divisions, etc:

Knowledge and understanding

Management role
Organisation
Support structure
Leadership and ownership

ABOUT YOUR WORKSHOP FACILITATOR:

Serge Le Berre, Managing Director of Kaizen Institute Europe
Serge began his career 30 years ago in the R&D department of the Thomson
Group. Since then, as vice president of the Valeo Group, he managed joint
ventures with Japanese companies, including Nippon Denso. Serge began
Kaizen consulting over ten years ago and joined Kaizen Institute Europe in
1994. Serge considers Six Sigma an integral part of the Lean process and has
lead dozens of organisations through the Lean process.

CONFERENCE SPONSOR:
George Group has implemented Value Based Six Sigma on a global scale in both manufacturing and service industry environments. With over 75
full-time professionals -- many from top performing companies like General Electric, Allied Signal, Motorola, and Texas Instruments our
consultants bring deep expertise in program management, six sigma tools and methodology, and operational best practices. We provide a valuebased approach to project prioritization that bridges strategic and operational agendas.
Our broad-based curriculum includes Lean Six Sigma, Design for Six Sigma, and Transactional Six Sigma, all available in multiple languages. We
also provide an integrated suite of web-based software tools that enhance training and help leaders manage the entire Six Sigma program down to the project level. George
Group can provide the necessary on-site consultation and support for program design, coaching developing Black Belts, and assistance with complex or urgent business issues.
George Group's client list includes many well-known companies including ITT Industries, General Electric, Caterpillar, Honeywell, Milacron, Colgate-Palmolive, Ingersoll-Rand,
DuPont-Merck, Flextronics International, Starwood Hotel and Resorts, and others. Call us at 800-777-8066 or visit our web site at www.georgegroup.com

GOLD EXHIBITOR:
Celerant Consulting enables leading companies to achieve significant increases in quantifiable value. The
company provides operational strategy and implementation services and prides itself on being the consultant
most able to help organisations progress rapidly from thinking differently to acting differently. Headquartered
in London, Celerant Consulting has a 15-year track record and an established presence throughout Europe and
North America. The majority of its clients are the top 1000 companies in the world across Energy, Process,
Manufacturing, FMCG, and Infrastructure industries. Celerant Consulting is an affiliate of Novell, Inc.
www.celerantconsulting.com

EXHIBITOR:
Continuous Innovation Culture helps companies to increase
the reliability and predictability of delivery of financial
benefits through a systematic approach to six sigma. Our
integrated Six Sigma (iSS) software and service offerings can
enable your teams of Blackbelts and Greenbelts teams to
operate at new levels of efficiency and effectiveness.
This could be the best $500 that you will ever invest in each of
your six sigma practitioners.

EXHIBITOR:

RATH & STRONG

Management Consultants
Founded in 1935
A Division of Aon Consulting

RECOMMENDED WEBSITE RESOURCE:

FREE DOWNLOAD: Integrating Lean and Six Sigma Case Study and
Article Executives who develop a working knowledge of Six Sigma and Lean are
much better prepared to build the right infrastructure and lead their
organisations to both financial and human success. Learn from this free
case study and article: http://www.iSixSigma.com/IQPC

OFFICIAL ASSOCIATIONS:
The British Quality Foundation is an independent, not-for-profit, membership organisation which exists to promote excellence to all organisations. Whatever
your size, sector or interest, the BQF can help you improve the performance of your organisation. For more information on how to benefit from association
with the BQF, write to; 32-34 Great Peter Street, London SW1P 2QX, call on; 020 7654 5000 or visit the BQF website; www.quality-foundation.co.uk
The Institute of Operations Management is the professional body for persons involved in operations and production management throughout
the supply chain of manufacturing and service industries. The Institute provides professional qualifications; conventional and distance learning
courses; training courses on topics including: Lean, Agile, JIT, APS, MRPII, ERP, BPR etc. and a number of publications using different media. For
further information contact: The Institute of Operations Management, University of Warwick Science Park, Sir William Lyons Road, Coventry, CV4
7EZ Phone 02476 692266 Fax 02476 692305, Email: iom@iomnet.org.uk Website: www.iomnet.org.uk
The Institute of Quality Assurance (IQA) is the leading professional body for the advancement of quality practices in the UK, it exists to promote and facilitate the use of
quality to benefit public and private organisations. The IQA is in the unique position to deliver high calibre Six Sigma training in the UK from expert instructors from the
American Society for Quality. Contact the Institute of Quality Assurance at 12 Grosvenor Crescent, London, SW1X 7EE, tel: +44 (0) 20 7245 6722, fax: +44 (0) 20 7245 6788,
email: sixsigma@iqa.org
The Institute of Electrical Engineers. Need to find out the latest news from around the world on manufacturing engineering? Want to network with others working in
manufacturing? Head straight to www.iee.org/pn and follow the links to register with the IEE's new Manufacturing Enterprise Professional Network. Here you'll find: Global
industry news Interactive discussion forums Access to technical articles Searchable jobs database Listings of events and training courses links to other relevant
websites. The professional network also offers several specialist 'villages'. The current list includes SMEs, IT in Manufacturing, Mass Customisation, Process Capability,
Management of Manufacturing and Agility, with more in development. It's free*. Easy. And specifically designed for manufacturing professionals like you. * Free registration
for a limited period

0800 652 2363 or +44 (0)20 7368 9300

+44 (0)20 7368 9301

email: enquire@iqpc.co.uk www.iqpc.co.uk/1830a

Integrating Lean & Six Sigma

Conference: 23rd & 24th July 2002 Interactive Workshops: 22nd & 25th July 2002 Venue: The Caf Royal, London

4 W AY S T O R E G I S T E R

Fax

Post

Online

your booking form to IQPC Ltd.

Anchor House, 15-19 Britten Street,
London, SW3 3QL

enquire@iqpc.co.uk
email: www.iqpc.co.uk/1830a

Phone

your booking form Freephone: 0800 652 2363

+44 (0)20 7368 9301
or +44 (0)20 7368 9300

TEAM DISCOUNTS: IQPC recognises the value of learning in teams.

Groups of 3 or more booking at the same time from the same company
receive a 10% discount. 5 or more receive a 15% discount. 7 receive a
20% discount. Only one discount available per person.

VENUE: The Caf Royal,

68 Regent Street
W1B 5EL London
Telephone: +44 (0) 20 7437 9090

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PDFW

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ACCOMMODATION: Hotel accommodation and travel costs are not

included in the registration fee. However, reduced rate rooms are
available at The Berners, Tel: +44 (0) 020 7666 2000 or The Clifton Ford
Hotel, Tel: +44 (0) 20 7486 6600
Please always quote the booking reference Ref GA ONE.

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IQPC Bank details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9
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Conference + two full days of workshops
One full day of workshops only
One workshop only

1199 + VAT (total = 1408.83)

1898 + VAT (total = 2230.15)
2338 + VAT (total = 2747.15)
699 +VAT (total = 821.33)
399 + VAT (total = 468.83)

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499 + VAT = 586.33
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hard copy documentation too. Just some of the areas we feature
include:
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Click on our website for more details: www.iqpc.co.uk

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IQPC Ltd. 2002

VAT registration no. 706943326

Or simply call Knowledge Bank for more information on

+44 (0)20 7368 9300, fax +44 (0)20 7368 9301 or email,
knowledgebank@iqpc.co.uk, www.iqpcknowledgebank.com

CANCELLATIONS AND SUBSTITUTIONS You may make substitutions at any time. Please
notify us as soon as possible. All cancellations will
carry a 10% administration fee. Please confirm
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