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3035
Updated
8/11/2015
Category
Usage
Affected versions
NSS 9.0:
NSS 9.5:
How to:
Enter the EMC Control Station and make a CEPA pool check. This will provide a status report of the CEPA pool. If there are any problems
with the communication between CEPP and CEPA, it will be displayed in the pool information. This is the command for a pool check:
$ server_cepp server name -pool -info
The command will produce a result similar to this:
server name :
pool_name = Northern
server_required = No
access_checks_ignored = 0
req_timeout = 5000ms
retry_timeout = 1000ms
pre_events = OpenFileWrite, CreateFile, RenameFile, DeleteFile, CloseModified, CreateDir, RenameDir, DeleteDir, SetAclFile
post_events =
post_err_events =
CEPP Servers:
IP = xx.xx.xx.xx, state = ONLINE, rpc = MS-RPC over SMB, cava version = 6.0.4.0, nt status = SUCCESS, server name = server.domain.com
If there are any problems on this end they will be featured in the bottomrow. Check the 'state' and the 'status'.
Common state errors:
ERROR_CEPP_NOT_FOUND - Insufficient account permissions.
OFFLINE - NSS Quota Server not running or not registered as a CQM application.
Common status errors:
OBJECT_NAME_NOT_FOUND - CEPP is unable to communicate to EMC CAVA-service on the CEPA-server.
CONNECTION_DISCONNECTED - Connection rejected. Possibly by closed ports, a firewall or insufficient account permissions. This
error could occur if the cepp.conf-file is pointing to the wrong server (e.g. to a server that does not have the EMC CEE Framework
installed).
INVALID_PARAMETER - Account problems of a more complex nature. The MS RPC account is incorrectly mapped and configured in the
domain.
If the problemshould persist on this end (CEPP & CEPA), you need to contact EMC support in order to receive further assistance.
Consult with your EMC technical account manager if you are unsure of the implications of enabling CIFS notifications in your environment.
Empty CIFS Notifications
Another common reason behind quotas not updating is empty CIFS notifications. An empty CIFS Notification is a notification that one or
several changes have occurred within the file system, but the CIFS server is unable to deliver a complete message of these changes due to
an overflowed command buffer. An empty notification can be likened to an error message "changes occurred in a share, but no details can
be provided". NSS responds to this error by re-scanning the quota path, or the entire share where multiple quotas are configured on the
share, in order to calculate current usage levels.
An abnormal rate of Empty Notifications could potentially lead to a state of constant rescanning. In this scenario, the file change
notifications will get stuck in the scan queue and a significant delay in processing can be witnessed. In a worst case scenario, this could
continuously and negatively affect major Quota Server features such as quota locking.
Read more about Empty CIFS notifications here.
Error 1450
For versions 9.5 or earlier, this is a problemthat shows up as Error 1450 in Windows Application Event Log. Error 1450 means that
"Insufficient system resources exist to complete the requested service". The error message refers to a resource exhaustion on the EMC
CIFS server. All available CIFS/SMB-threads on the CIFS server are consumed.
Due to the insufficient resources on the CIFS server, Quota Server will not be able to performoperations on the target storage and
process quota usage level updates. This could potentially cause serious harmto the Quota Sever functionality (i.e. quotas not updating,
miscalculating quotas and failed locking).
Illustration:
Please note once again that EMC personnel must be consulted prior to changing this parameter!
Other considerations:
Error 1450 is directly linked to the amount of activity that NSS must monitor; a combination of systemactivity and the scope of quota
policies configured. As such, and if the number of available threads cannot be successfully extended, it may be possible to look at these two
parameters: reducing the rate of activity on the device, reducing the scope of the quota policies.
NSS subscribes to receive notification of file systemchanges. When a change notification is received NSS scans the individual folder where
the change occurred in order to establish the new quota usage level. These operations (notification and scan) require systemresources. As
such it is always wise to review quota policies and ensure no unnecessary quotas are configured. Additionally, it may be possible to reduce
the number of quotas configured, to prioritize specific file shares - avoiding high-level 'general monitoring' quotas (this monitoring can be
achieved with NSS' reporting capabilities). Note that hard and soft quotas require the same level of access to CIFS threads in order to
performmonitoring operations.
Northern has seen excessive load being generated by the constant writing of temporary internet files to remote storage devices in Virtual
Desktop environments. Non business-related streaming media has been seen to generate huge amounts of traffic to remote Internet
Explorer temporary file caches, tying up resources and destroying systemperformance. This is a possible opportunity to avoid resource
exhaustion.
For advanced troubleshooting, please contact the Technical Support teamat Northern (support@northern.net).
ADDITIONAL RESOURCES
KB2884 How to: Configure EMC & NSS
KB1785 About: Handling of Empty CIFS Notifications in NSS