Leadership and Management Framework:

Candidate Assessment
Team Leader
Role applied for:

Nurse (RGN/RMN)

Notice period:

Interviewer(s):

Division:

Current salary and benefits:

Interview date and

time:

Candidate name:

Desired salary and benefits:

Interview stage:

Internal/external candidate:

Internal

Holiday booked:

Additional notes/comments/next steps

External

CV overview and technical/specialist questions

Interview question
CV overview discussion
What is your understanding of the role from the job description?

Provide effective leadership and support for the care

team within the home

Supervise care staff on a day to day basis and through

formal supervision processes

Liaise with GPs and other health professionals to ensure

that residents receive the medical and clinical support
they require

Undertake the role of Named Nurse for a cohort of

residents

Demand high quality care delivery focused on residents

individually assessed needs and choices

Promote the professional image of the services through

excellent communication, appropriate behaviour and
professional appearance

Support new nurses and care staff in the completion of

induction programs, training and competency
assessment

Evidence

What do you know about Care UK?

Every one of us makes a difference

Customers are at the heart of everything we do
Together we make things better

What characteristics do you feel are important for this role?

(welcoming, friendly, approachable, professional, sense of humour)

The characteristics important

professional,welcoming approachable
What skills do you need to be an effective team leader?

Provide effective leadership and support for the care

team within the home

Supervise care staff on a day to day basis and through

formal supervision processes

Liaise with GPs and other health professionals to ensure

that residents receive the medical and clinical support
they require

Undertake the role of Named Nurse for a cohort of

residents

Demand high quality care delivery focused on residents

individually assessed needs and choices

Promote the professional image of the services through

excellent communication, appropriate behaviour and
professional appearance

Support new nurses and care staff in the completion of

induction programs, training and competency
assessment

When in charge of the unit/floor/ward what would be your priority and how do
you organise the carers?

For some elderly nursing home residents,

standards of personal hygiene are difficult to
maintain without assistance from staff.
Without external help, residents are left to
shift for themselves for a clean change of
clothes or even such basics as oral hygiene.
Victims of nursing home neglect may not
receive the help they need with bathing,
grooming, and general cleanliness, and the
signs of their abuse become telling with time.
How do you ensure that the residents are receiving the correct and best care

Though families often decide nursing homes are the

best place for their elderly loved ones to receive care,

nursing home neglect may take the form of a failure to

provide basic needs. Food and water are the building
blocks of life, but an unsettlingly common problem for
victims of nursing home neglect is dehydration and
malnutrition. A safe and clean environment is
exceptionally important for less mobile elderly people,
and failure to provide one can also be considered
neglect.
?

What would be the key elements in a care plan for pressure ulcer
prevention?
1. Change your position as much as possible
2. Make sure you eat and drink the right things
3. Use pressure-relieving devices
4. Make regular checks of your skin

Additional notes:

Scoring Scale
3: Exceeds competency level

2: Meets competency level

1:Partially meets competency level

Score:

0: No evidence of competency level

CV overview and technical/specialist questions- Continued

Interview question
CV overview discussion
Regarding pressure prevention: What does the Waterlow score tell us?
Talk me through the nursing management of a person with Norovirus.
Talk me through the nursing management of a person with Norovirus.

Immediately instigate the protocol for possible infection

prevention spread eg: wearing appropriate clothing when
entering the rooms, putting up signs on doors if appropriate, wash
clothing and bedding as per policy for infected linen.
Inform patient of possible infection status and allow time for
questions and relieve anxieties.
Obtain samples of faeces for testing (send for O and S and CDIF if
seen necessary) (organism and sensitivity and clostridium dificile)
( to send for cdif the sample must be water like and if this is
suspected then alcohol gel must not be used for hand
decontamination and soap and water washing is essential)
Isolate the patients to their room
Inform all staff of possible infection status including domestic
staff (cleaners) and kitchen staff
Ensure nurse in charge is aware
Speak with the doctor and carry out anything they request

Evidence

Describe what measures a RN can implement if a person in their care loses weight.
Include:

Discuss with resident their preferences, timings of meals and general

presentation of meals
Do they need extra assistance in managing their meal?
Discussion with the catering team to fortify meals, high calorie snack,
smoothies, little and often meals
Weekly weights for 4 weeks, same time of day and in similar clothes with
same scales
Assess if they have underlying physical or psychological causes e.g.
constipation. depressed.
Implement accurate recording of food intake (to stop when weight becomes
stable)
Fluid input/output record
24 hour communication and intervention
Review with GP and await advice, keep GP updated.

Additional Notes:
Scoring Scale
3: Exceeds competency level

2: Meets competency level

1:Partially meets competency level

Score:

0: No evidence of competency level

CV overview and technical/specialist questions- Continued

Interview question
CV overview discussion
What elements would you write into a nutrition care plan?

Abilities/needs/problems
Dysphagia post cerebral vascular accident (stroke). Recent
significant weight loss. Reduced ability to eat and drink
independently. Reduced appetite. Risk of choking/aspiration.
Goal
To promote adequate dietary and fluid intake meeting all nutritional
requirements allowing for personal choice, dietary preferences,
religious and cultural beliefs.
Nutrition: what does the MUST tool tell us?

Nutritional Screening Tool will assess:

Medical Condition
Appetite/Dietary intake
Age
Ability to eat
Gut function
Skin type
Build/Weight for heigh

What are the main things to consider when dealing with a resident who is
presenting with challenging behaviours?

Evidence

How would you manage this situation?

Talk me through a time when you have managed a customer complaint and how
did you resolve the situation?
What achievement/event in your nursing career or nurse training are you most
proud of?
When you have gone home at the end of the day, what would have made it a
good day for you?

Additional notes:
Scoring Scale
3: Exceeds competency level

2: Meets competency level

1: Partially meets competency

level

0: No evidence of competency level

Score:
Competency

Definition

Level overview

Leads, influences
and inspires

Inspires confidence in the business and self through positive actions

and behaviours. Leads by example. Uses personal influence to develop
relationships and to support achievement of business vision and goals.

Inspires Loyalty and Takes Action to

persuade & influence

Behaviours

Authentic, Clear communicator, Open minded, Listens, Supportive, Collaborative, Agile, Passionate
Confident, Courageous, Decisive, Visionary, Engaging

Interview question
1. Give an example of where you have improved or contributed
to team morale and productivity?

Evidence

Additional notes:

Scoring Scale
3: Exceeds competency level

2: Meets competency level

1: Partially meets competency

level

0: No evidence of competency
level

Score:

Competency

Definition

Level overview

Understands and
impacts business

Understands business drivers and needs. Is commercially aware.

Maximises personal and business impact through application of
knowledge, experience and expertise. Exercises good judgement at all
times.

Understands the business drivers. Has

awareness of competitor activity at local
level. Makes decisions that impact on
own area of responsibility.

Behaviours

Balanced in judgement, Supportive, Risk taking, Challenging, Accountable, Focused, Agile, Decisive

Interview question
1. Give an example of where you had to use your judgment to
identify the best course of action?

Evidence

Additional notes:

Scoring Scale
3: Exceeds competency level

2: Meets competency level

1: Partially meets competency level

0: No evidence of competency level

Score:
Competency

Definition

Level overview

Focuses on
customers

Develops, manages and maintains customer relationships

(internal/external). Understands the needs and priorities of customers.
Strives to exceed customer expectations.

Manages self and others to build

excellence in customer service.
Can prioritise.

Behaviours

Proactive, Collaborative, Focused, Accountable, Listens, Encouraging, Clear communicator, Passionate

Interview question

1. Give an example of where you have developed relationships

within the workplace that have led to positive outcomes for
customers?

Evidence

Better coordination of emergency, constant communication between team

members care

Additional notes:

Scoring Scale
3: Exceeds competency level

2: Meets competency level

1: Partially meets competency

level

0: No evidence of competency
level

Score:
Competency

Definition

Level overview

Continuously
improves and
innovates

Maintains good practice. Seeks out, supports and implements new and
innovative ways of working. Promotes and supports a culture of quality
and continuous improvement. Actively supports and encourages
personal and business change, growth and success.

Maintains existing good practice.

Actively supports improvement ideas
and plans.
Focuses on quality.

Behaviours

Encouraging , Risk Taking, Open Minded, Collaborative , Agile, Decisive, Proactive, Courageous
Visionary, Organised

Interview question

1. Describe how you have encouraged, identified or

implemented a new idea that improved the business
performance?

Evidence

Additional notes:

Scoring Scale
3: Exceeds competency level

2: Meets competency level

1: Partially meets competency level

0: No evidence of competency level

Score:
Competency

Definition

Level overview

Plans, organises
and delivers

Develops, supports and implements activities, plans and projects.

Manages tasks, time and resources to deliver successful outcomes.
Enables effective and efficient delivery. Focuses on achievement of
positive outcomes.

Plans and organises for the short,

medium and longer term at team level.
Delivers on own areas of responsibility

Behaviours

Focused, Challenging, Balanced in Judgement, Collaborative, Accountable, Clear Communicator

Confident, Proactive, Decisive, Agile, Organised

Interview question

Evidence

1. Can you describe a time when you have done more but with
the same or less resource?

Additional notes:

Scoring Scale
3: Exceeds competency level

2: Meets competency level

1: Partially meets competency level

Score:

0: No evidence of competency level

Competency

Definition

Level overview

Manages and
develops self and
others

Leads and manages others to meet business goals. Takes proactive

steps to develop self and others. Is accountable for own actions.
Supports the development of skills, knowledge and behaviour in self
and others that contribute towards business success. Promotes
knowledge sharing, collaboration, engagement and team working at all
levels.

Has an in depth understanding of the

skills required for the business to
succeed. Ensures their team has the
skills to succeed. Active team member

Behaviours

Confident, Self aware, Proactive, Accountable, Supportive ,Collaborative, Engaging, Approachable, Listens, Open
minded, Authentic, Balanced in Judgement, Organised, Encouraging

Interview question

Evidence

1. Tell me about a time when you've had to manage your own

and your team's well-being during a very stressful time?

Additional notes:

Scoring Scale
3: Exceeds competency level

2: Meets competency level

1: Partially meets competency level

Score:

0: No evidence of competency level