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1. Client operates in a retail shop environment where most of the goods sold are to the walkin customers and wants to use Oracle Order Management. What are the configurations to
be done to support such businesses where quick order entry, entering existing or new
customers with ease, no elaborate picking and shipping process is required?
Workflow of type Bill and Ship only depending on clients requirement. Quick Sales order form
can be used to facilitate order details entry. Generic customer can be defined to account for walkin customers.
3. Client requires a single delivery for all orders of a customer, what setups needs to be done
for such a requirement?
In Shipping Parameter, set delivery grouping parameter to Customer and Auto create Delivery
criteria as Across Orders.
4. What are Back-to-Back orders and what are the setups involved?
Back to Back orders are orders for which items booked in Sale order is not available in Inventory
and system creates a purchase requisition and tracks the item through creation of Purchase order
from the requisition and finally when PO receipt is made for the item, the receipt quantity is
reserved against the sale order.
Setups include definition of item with attributes such as Built in WIP and Assemble to order set
to Yes. Sourcing rule needs to be defined for the item and sourcing rule should be mapped to MRP:
Assignment set.
6. What are the typical reasons for a line to get backordered during Pick Release?
8. Client wants to ensure that a particular item when placed in a Sale order is not processed
until Inspection happens and approval is given, how to setup such a requirement?
Create a Hold Source and specify Hold criteria as Item and criteria value as the item name.
11. What is RMA and what are the scenarios when RMA cycle would be used?
If I have shipped an order via Order Management to a wrong customer or the wrong
item/quantity has been shipped, then I will do an RMA transaction in Inventory to bring the item
back. This will generate a credit memo in AR.
If the customer finds that item is faulty or defective, then he returns the shipment to us. In this
case too, we will create an RMA in Inventory and receive the item back. This again creates a
credit memo.