CFA PF of Error Codes v3

Chick-fil-A
Pressure Fryer
and
Open Fryer
Warning Messages
and Error Codes
Document Date: June 21, 2002 **Preliminary**
Tim Landwehr
Software Engineer
Henny Penny Corp.
UNCONTROLLED DOCUMENT
This is an uncontrolled document. All information is subject to change without notification!
Each page within is dated in the lower right corner. The information presented was believed to be accurate at the
time it was published, but changes in design and operation may have been made since that time. Also, inaccuracies
in the documentation may have been discovered after this copy was printed and distributed. Since this document
is not managed by a controlled distribution and update list, you cannot be assured that the information you
have here is accurate, or that this copy of the document is the latest, most up-to-date revision.
----- C O N F I D E N T I A L -----
CFA Fryers
Error Codes
CFA Pressure Fryer, Open Fryer

This document describes the program settings and messages of the Chick-fil-A
Pressure Fryer controller, software version 1.21, and Chick-fil-A Open Fryer controller,
software version P1.15. These controllers were first available in June, 2002.
--- NOTICE --The decision has not yet been made as to whether this information should be
confidential or whether it may be freely distributed to interested parties, including
customers and restaurant personnel.
Until such a decision is made, the information presented here should be kept
confidential, and in general should not be revealed to outside parties or to restaurant
personnel.
tal / CFA-PF-OF-Error-Codes-v3.doc
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Error Codes
Document Revision History

Version 3 6/21/2002
Added E-70A Error (Fan Vac Jumper Missing)
Additional info for W-1 (low voltage warning) and E-25, E-26 Error Codes (amps errors)
Version 2 5/23/2002
Added this "Document Revision History" section.
Updated line art of PF panel -- adds 0:45 to product #6.
Updated line art of OF panel -- changes product #2 from Potato Roundabouts to HashBrown.
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CFA Fryers
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Error Codes
Chick-fil-A Pressure Fryer Controller:.......................................................................................... 5

Chick-fil-A Open Fryer Controller: ............................................................................................... 5
Warning Messages ...................................................................................................................... 6
W-1 .............................................................................................................................................. 7
W-2 .............................................................................................................................................. 8
W-3 .............................................................................................................................................. 9
W-4 ............................................................................................................................................ 10
W-5 ............................................................................................................................................ 10
W-6 ............................................................................................................................................ 11
W-7 ............................................................................................................................................ 12
W-9 ............................................................................................................................................ 13
"OIL TOO HOT")........................................................................................................................ 14
Error Codes ............................................................................................................................... 15
Error Codes -- Order of Priority ................................................................................................. 15
E-4 ............................................................................................................................................. 16
E-5 ............................................................................................................................................. 16
E-6 ............................................................................................................................................. 17
E-10 ........................................................................................................................................... 18
E-15 ........................................................................................................................................... 19
E-20 A ........................................................................................................................................ 20
E-20 B ........................................................................................................................................ 21
E-20 C........................................................................................................................................ 22
E-20 D........................................................................................................................................ 23
E-25 ........................................................................................................................................... 24
E-26 ........................................................................................................................................... 25
E-41 ........................................................................................................................................... 26
E-46 ........................................................................................................................................... 27
E-70 A ........................................................................................................................................ 28
E-70 B ........................................................................................................................................ 29
E-92 ........................................................................................................................................... 30
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CFA Fryers
Error Codes
Chick-fil-A Pressure Fryer Controller:
Chick-fil-A Open Fryer Controller:
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CFA Fryers
Error Codes
Warning Messages
While Error Codes (below) generally result from some kind of hardware or equipment
problem, Warning Message displays are frequently the result of operator error:
overloading the fryer, for example, or starting a cook cycle before the fryer has
recovered to setpoint.
In addition, Warning Messages may alert the user to suspected hardware problems -like failed heating elements -- where the suspicion is based on observed temperature
behavior rather than direct sensing of the heater operation. In general, Warning
Messages are activated based on user actions or based on the actual performance of
the fryer.
When a Warning Message is generated, the controller shows a Warning Code ("W-3")
in the left side of the display, and shows a descriptive message ("WAS NOT READY",
"LOADED BEFORE READY LIGHT") in the rest of the display. The speaker sounds a
warbling tone -- like a telephone sound -- for about two seconds, then continues to
sound a short beep once per second for the rest of the message display, then repeats.
Warning Messages are canceled by pressing the CANCEL button (#2). All warnings
are rescinded as soon as the CANCEL button is pressed, though another, pending
warning may immediately take its place.
Warning
Code
Description
W-1
Voltage Low: Check Plug, Receptacle.
W-2
Slow Heat-up: Check Coils, Connections, Contactors.
W-3
Was Not Ready: Loaded Before "Ready" Light
W-4
Slow Cooking: Frozen Prod? Too Much Prod?
W-5
Slow Cooking: Wait For "Ready" Light Before Loading.
W-6
Slow Cooking: Check Coils, Contactors, and Wiring.
W-7
Low Amps: Check Coils, Connections, Contactors.
W-9
Discard Product: Overcooked.
(no code)
Oil Too Hot (compared to present setpoint temperature)
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CFA Fryers
Error Codes
Warning
Code
Display Message
Description
W-1
"VOLTAGE LOW"
The controller monitors one leg (typ. L1-L2) of the incoming line
voltage being supplied to the fryer. If the voltage drops below a
programmed limit (normally 90% of nominal voltage), the
controller signals a "Voltage Low" alarm.
"CHECK PLUG,"
"RECEPTACLE"
Press the "Cancel" button (#2) to cancel the message.

If low voltage is detected while cooking, the warning message
will be displayed at the conclusion of the cook cycle.
If low voltage is detected while not cooking, the Voltage Low
warning is displayed immediately.
If the voltage is continuously or repeatedly low while not
cooking, the warnings will sound only every 30 minutes, to
avoid continuously displaying the warning.
The line voltage reading is heavily averaged by the controller,
so a brief one- or two-second dip in the voltage will generally
not trigger the warning.
Note: The controller monitors the Line Voltage by monitoring
the 24 VAC side of the transformer. Regardless of the nominal
supply voltage of the fryer (120, 208, 240, etc.), if the incoming
line voltage is low, the 24 VAC output of the transformer will be
proportionally low as well. Keep in mind that the controller
monitors 24 VAC side alone and does not actually read the
high voltage side of the transformer.
Consequently, the Low Voltage warning is fully functional even
if the T-11 Fryer Supply Volts setting is not set, or is set
incorrectly. False Low Voltage warnings will not occur as a
result of an improperly programmed Fryer Supply Volts value.
Note: All Line Voltage monitoring is handled internally as a
"percent of nominal", i.e. 24 VAC = 100%. The display that
shows line voltage as an actual AC Volts value -- "206V", for
example -- is actually a calculated value based on the "percent
of nominal" volts reading multiplied by the programmed "Fryer
Supply Volts" setting (Tech Mode, T-11).
If the T-11 setting is programmed wrong, the AC Volts
display can be very misleading. For example, assume a 208V
fryer was set for Fryer Supply Volts = 120V. If the voltage was
actually 95% of nominal, the controller would display this as
0.95 x 120V, or "114 V". This would look very misleading for a
208V fryer.
Because of this, the "percentage" voltage display should
always be considered the most reliable indicator of actual
voltage status.
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CFA Fryers
Error Codes
Warning
Code
Display Message
Description
W-2
"SLOW HEAT-UP"
Each time the fryer is turned on (morning startup, and power up

after filtering) the controller monitors the heat-up rate from
270F to 310F. (If the fryer is above 270F at power on, the
monitoring is skipped.)
"CHECK COILS,"
"CONNECTIONS,"
"CONTACTORS,"
If the peak heat-up rate does not achieve a programmed limit,

and three of the last four heat-ups also have failed to achieve
that limit, the controller activates the "Slow Heat-Up" warning.
As the warning message indicates, the slow heat-up rate could
be due to a failed heating coil or faulty connections or
contactors. Press the "Cancel" button (#2) to clear the warning
message.
If any Low Voltage events occurred during the heat-up then the
controller will not generate a Slow Heat-up Warning. In this
case, the low voltage condition already explains why the heatup would be slower than normal.
Note that low heat-up rates can sometimes be caused by
adding oil or stirring the oil during the heat-up, or possibly by
having the oil level way too high. However, the controller only
activates the warning message display if three of the last four
heat-ups were unacceptable, so it would take repeated events
like this to activate a false "Slow Heat-up" warning.
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CFA Fryers
Warning
Code
Display Message
W-3
"WAS NOT READY"

"LOADED BEFORE"
""READY" LIGHT"
Error Codes
Description
This warning message is activated at the start of a cook cycle if
the controller determines that the user loaded product before
the oil temperature had returned to the "Ready" range.
The oil temperature should always be in the Ready range (5F
below setpoint to 15F above setpoint) before product is loaded
and a cook cycle is started.
If the oil temperature was below the Ready range when the
product was loaded, the "Was Not Ready" warning will be
activated as soon as the cook cycle is started. Press the
"Cancel" button (#2) to clear the warning message.
Note: This warning is not activated when the oil temperature is
on the high side of the ready range. See "W7 -- Oil Too Hot"
warning below.
It is understood that placing food into the oil will immediately
cause a temperature drop -- possibly dropping the temperature
out of the Ready range by the time the start button is pressed.
For this reason, the controller does not check the temperature
only at the moment the cook cycle is started. Instead, the "Was
Not Ready" warning is activated only if the oil temperature was
below the Ready range for an entire N-second period (typ. 60
seconds) before the start button was pressed.
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CFA Fryers
Warning
Code
W-4
Display Message
Pressure Fryer:
"SLOW COOKING"
"FROZEN PROD?"
"TOO MUCH ?"
Open Fryer:
"SLOW COOKING"
"TOO MUCH"
"PRODUCT?"
Error Codes
Description
A "Slow Cook" Warning is generated at the conclusion of a
cook cycle if the actual, elapsed time of that cook cycle
exceeds a warning limit for that particular product.
The elapsed time of any cook cycle can be more or less than
the programmed time due to the Load Compensation feature.
This feature, which helps assure consistent product doneness,
automatically runs the cooking timer countdown more slowly
when the temperature drops lower than normal.
A bigger-than-normal product load will generally result in a
deeper-than-normal temperature drop, which in turn will result
in a longer-than-normal cook time (due to load compensation).
However, anything that reduces the heating capacity -- such as
a failed element or bad contactor -- will also result in a deeperthan-normal temperature drop, and also will result in stretched
cook time.
In the case of the W-4 warning, the controller has already
determined that the heating elements and voltage appear okay,
and that the fryer was in the Ready range at the start of the
cook cycle. Since no other cause is found to explain the slow
cooking problem, it is presumed that the user was either trying
to cook too much product at once, or was cooking product that
was frozen when it shouldn't have been (pressure fryer only).
Press the "Cancel" button (#2) to clear the Slow Cook warning.
Unless a "Discard" warning was displayed just before the Slow
Cook warning, the food is acceptable for use.
W-5
"SLOW COOKING"
"WAIT FOR"
""READY" LIGHT"
"BEFORE"
"LOADING..."

(See W-4 above for details about how the Load Compensation
feature can stretch cook time.)
In the case of the W-5 warning, the user started the cook cycle
before the oil temperature had returned to the Ready range.
Since the fryer started out at a lower-than-normal temperature,
it is likely to remain lower-than-normal throughout the entire
cook cycle. Consequently, "starting before the fryer was ready"
is presumed to be the root cause of the Slow Cook problem.
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CFA Fryers
Error Codes
Warning
Code
Display Message
Description
W-6
"SLOW COOKING"

"CHECK COILS,"
"CONTACTORS,"
"AND WIRING."
In the case of the W-6 warning the controller has already
determined that the voltage appears okay and that the fryer
was in the Ready range at the start of the cook cycle.
However, if the most recent heat-up activated a "Slow Heat-up"
warning, the controller will presume there is a problem with the
heating coils or contactors, etc. Consequently, the controller
will assume the Slow Cook problem is actually the result of a
heat capacity problem.
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CFA Fryers
Warning
Code
Display Message
W-7
"LOW AMPS"
"WAS 37 25 25"
"CHECK COILS,"
"CONNECTIONS"
"CONTACTORS"
Error Codes
Description
Electric Fryer Only:
The "Low Amps" warning is activated if the amperage reading
(electrical current) for any of the three amps sensors falls below
the CFA-26 "MIN ACCEPT. AMPS" setting (when the heat
output is on).
The Min and Max amps limits are set automatically when the
"Fryer Supply Volts" setting (step T-11) is programmed in Tech
Mode.
To view the Min and Max amps limits, activate Info Mode by
pressing INFO and PROG at the same time, then press INFO
once to circle around to the Amps display on the last step.
Press the DOWN button to view the Low Limit. Press DOWN a
second time to view the High Limit.
Under most circumstances, this warning is not the result of a
low voltage situation, as the W-1 "LOW VOLTAGE" warning
takes precedence over this "LOW AMPS" warning. Typically,
this warning would result from a contactor problem, a failed
heating element, a wrong wattage or wrong voltage element, or
some other wiring problem.
When the warning message is displayed the actual amps
values are shown. If the heat is presently on and one or more
of the readings is still too low, the warning display will show
"NOW xx xx xx", indicating that the fault condition is still
present. In this case, the three amps readings are "live"
values, indicating the present reading for each amps sensor.
If the heat is not presently on, or if it is on now but all three
amps readings are presently okay, then the warning message
will show "WAS xx xx xx". In this case, the three amps
readings displayed are "latched" values from the last time the
fault condition was observed.
W-7 Possible Causes:
1. Wrong "Fryer Supply Volts" setting. The controller sets the
Min and Max Amps Limits based on the programmed
Voltage setting. Check Tech Mode step T-11 and confirm
the nominal voltage is set correctly.
2. Wrong wattage heating element installed, failed heating
element, bad connection, or bad contactor, etc.
3. Fault in the amperage monitoring circuits.
Note: All Amps errors can be disabled by simply unplugging
the transducer harness. Do this ONLY if you are absolutely
certain that the problem is due to a defective current transducer
assembly and not a fault in the fryer.
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CFA Fryers
Warning
Code
Display Message
W-9
"DISCARD"
"PRODUCT"
Error Codes
Description
A "Discard" Warning is generated at the conclusion of a cook
cycle if the actual, elapsed time of that cook cycle exceeds the
absolute maximum allowed for that particular product.
"OVER-COOKED"
If the overall duration of a cook cycle exceeds the programmed
Discard limit, the controller will -- at the end of the cook cycle -begin displaying the Discard warning message and sounding a
continuous pulsed tone. This "discard" tone is distinctly
different from the normal "warbling" warning tone.
Press the "Cancel" button (#2) to clear the Discard warning. In
most cases, the Discard warning will be immediately followed
by a Slow Cook warning, which will try to identify the root cause
of the cooking problem.
In the case of a Discard warning, the food is to be discarded
immediately and not served. Even though the color of the
product may look acceptable, the product has cooked so long
that it is too dry (internally) to be considered acceptable.
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CFA Fryers
Warning
Code
(no
code)
Display Message
"OIL TOO HOT"
"338F"
(actual oil temp.)
Error Codes
Description
The "Oil Too Hot" warning is activated if the oil temperature is
above the Ready range (setpoint + 15F) at the start of a cook
cycle.
Note: This warning is not intended to imply a hazardous
situation, or imply that the oil is overheated to an unsafe level.
Rather, it is simply indicating that the oil is too hot for the
product being cooked.
If the oil is above the Ready range at the start of a cook cycle,
the controller sounds a continuous warbling tone and
alternately displays "OIL TOO HOT" and the current oil
temperature.
Unlike other warnings, the "Oil Too Hot" warning cannot be
canceled by pressing the "Cancel" (#2) button. Instead, the
warning message and alarm tone continue until the
temperature drops down into the acceptable temperature
range, or until the end of the cook cycle is reached. (On
Pressure Fryers, the alarm will also stop if a second cook
interval is reached.)
In most cases, the product load will cause the temperature to
drop fairly quickly, so the "Oil Too Hot" display will generally
cancel itself pretty soon unless the oil temperature was way
over setpoint at the start.
All normal cooking functions continue in the background during
this warning, so as soon as the Oil Too Hot warning clears, the
normal cook display will return.
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CFA Fryers
Error Codes
Error Codes
Error Code displays generally result from some hardware problem or anomaly. The
E-15 Drain Open code is an exception, as it is really the result of operator error: opening
the drain when the fryer is turned on, or turning the fryer on when the drain is open.
When an error code is generated, the error code itself (i.e. "E-15") is displayed in the left
side of the display window, and a descriptive message ("DRAIN IS OPEN") is displayed
in the right side. The speaker sounds "whoop-whoop-whoop-whoop-whoop" followed
by a quiet pause (about 10 seconds or so), then repeats.
Press any button to acknowledge the error and silence the alarm. Some error codes
will vanish as soon as they are acknowledged, while other codes will remain for as long
as the hardware problem persists.
Error Codes -- Order of Priority
The following table lists the order of priority for the error codes in the Chick-fil-A
Pressure Fryers and Open Fryers. When multiple errors are detected simultaneously,
only the highest priority error code is reported. If that error is corrected or otherwise
vanishes, then the next highest priority error code will be reported.
Error Code
Description
1.
E-4
Controller (CPU) Circuit Board Overheated
2.
E-92
24 Volt Current Limiter (Fuse) Tripped
3.
E-10
Electo-mechanical High Limit Device Tripped
4.
E-15
Drain Handle Open (While Fryer is On)
5.
E-6
Main Temperature Probe Failure
6.
E-5
Oil Overheated (Software high limit)
7.
E-26
Heat Amps Locked On (Electric Fryer Only)
8.
E-25
Heat Amps Too High (Electric Fryer Only)
9.
E-70B
Power Switch Failure or Wiring Error
10.
E-70A
Fan Vacuum Input Jumper Wire Missing
11.
E-20
Gas Ignition Errors (Gas Open Fryer Only)
12.
E-41
Programmed Settings Lost
13.
E-46
EEPROM Memory Write Error
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CFA Fryers
Error Code
E-4
Error Codes
Display Message
Description
"E-4 CPU "

"E-4 TOO "
"E-4 HOT "
Controller (CPU) Circuit Board Overheated.

This error is generated when the thermistor temperature
sensor on the controller board reaches or exceeds 160F.
The error will disappear automatically, with no user
intervention, if the temperature drops below 160F again.
E-4 Possible Causes:
1. Controller actually too hot, due to missing insulation or
blocked airflow.
2. Moisture or contamination on the controller board
affecting the analog circuits or a-to-d converter chip.
3. CPU calibration incorrect.
4. Failure of the thermistor temperature sensor on
controller board (very rare possibility).
E-5
"E-5 FRYER "

"E-5 TOO "
"E-5 HOT "
Oil Overheated (Software high limit).

This error is generated when the pot temperature reading
(RTD temperature probe) reaches or exceeds 405F.
intervention, if the pot temperature drops below 405F
again.
1. Oil too hot (over 405F), due to heat contactor locked
on, heat relay on the I/O board locked on, or failure
(shorted on) of heat output driver chip on the controller
board.
2. Intermittent failure of the RTD Temperature Probe in
such a way that it sometimes reads artificially low
values and consequently overheats the oil. Controller
thinks everything is fine, but is regulating oil
temperature well above the correct value. When probe
reading returns to "accurate" reading, controller
immediately sees that the oil temperature is too hot.
3. Failure of the Temperature Probe in such a way that it
reads artificially high values (greater than 405F) but
not an open circuit.
This can cause failures 2 and 3 noted above.
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CFA Fryers
E-6
Error Codes
Open Circuit
or Unplugged:
Main Temperature Probe Failure

This error indicates a problem with the RTD temperature
probe in the frypot.
"E-6
"E-6
"E-6
"E-6
The E-6 error is generated when the temperature probe

input shows abnormally low values (shorted, or nearly
shorted) or abnormally high values (open circuit, or nearly
so).
A
A
A
A
FRYER"
TEMP"
SENSOR"
FAILED"
Short Circuit
or Short to Ground:
"E-6
"E-6
"E-6
"E-6
B
B
B
B
FRYER"
TEMP"
SENSOR"
FAILED"

intervention, if the temperature probe resumes good
readings.
Subcodes:
E-6A = Open Circuit / High Reading

E-6B = Short Circuit / Low Reading

1. Failure of the RTD sensor inside the probe, due to
physical damage to the probe inside the frypot. Try
simply plugging on a good probe and powering up to
check it out before actually replacing the probe in the
frypot.
2. E-6A only: Probe unplugged from controller, or bad
crimp or connection in the temperature probe
connector (especially if E-6 is intermittent).
3. Probe wires cut or broken, or shorted to sheet metal.
4. On Pressure Fryers: bad connection inside the
controller package, on the two-wire connector between
the I/O board and the controller board.
5. Failure of 12 volt DC supply on the I/O board. The 12
volt supply feeds the analog 5v regulator. To test if the
12v supply has failed, check to see if the speaker
works normally or not. A failed 12v supply will result in
no speaker sounds (no key beeps), or perhaps very,
very faint sounds. Also, the WAIT and READY lights
(above the display digits, in the center) will generally
not light up at power up if the 12v supply has failed.
6. Failure of the small 5 Volt regulator (on the controller
board) that supplies 5v DC to the analog circuits. (Very
rare failure.)
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CFA Fryers
E-10
"E-10 HIGH LIMIT"

"E-10 TRIPPED "
Error Codes
Electo-mechanical High Limit Device Tripped.

The electro-mechanical high limit (bulb and capillary) is one
of the series-connected safety interlocks. The high limit
device must provide continuity in order for the fryer heating
circuits to operate.
High limit devices must be manually reset. Once the high
limit trips out and opens up the circuit, it must be reset by
manually pressing a reset button (on the high limit module)
after the bulb and capillary have cooled down sufficiently.
Wiring from the I/O board monitors the continuity of the
high limit by sending 24 VAC out on one wire leading to the
high limit and confirming that 24VAC is returning on the
other wire.
The E-10 error is generated when the circuit on the I/O
board that monitors the high limit indicates that the high
limit is "open" -- no 24 VAC is coming back from the high
limit.
intervention, if the monitor circuit detects 24 VAC again.
1. High Limit device is actually tripped, due to dry firing or
due to the oil overheating as described for the E-5
error. E-10 error will persist -- even if the fryer is turned
off and back on -- until the high limit is manually reset.
2. High Limit device is defective or damaged. Mechanical
damage to the high limit bulb or the fragile capillary
tube can occur when user scrapes the frypot. A dent or
compression in the high limit bulb can result in a high
limit that trips out prematurely, at relatively low oil
temperatures. A leak in the bulb or capillary can result
in a permanently "tripped" high limit.
3. High limit wiring is damaged or disconnected: cut wire
leading to or from the high limit, loose connection at the
high limit, or bad crimp in the terminals that attach to
the high limit.
4. Very low oil level -- heating fryer when then oil level is
below the temperature probe can cause the oil to
overheat.
5. Failure of the opto-coupler chip on the I/O board that
monitors the 24 VAC returning from the high limit. If
the Info Mode "Digital Inputs" display (with the power
switch ON) shows "V_DS", or possibly shows an
intermittent "H" in between the V and D, it is likely that
the opto chip has failed. Replace the I/O board, but
only if "D" is shown when "H" is not.
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CFA Fryers
E-15
"E-15 DRAIN "

"E-15
IS
"
"E-15 OPEN "
Error Codes
Drain Handle Open (While Fryer is On).

This error is generated when the frypot drain handle is
opened with the power switch in the ON or COOK position.
intervention, if the drain handle is closed again, or if the
fryer is turned off.
The drain microswitch is one of the series-connected
24 VAC interlock circuits. Wiring from the I/O board
monitors the continuity of the drain switch by sending
24 VAC out on one wire leading to the drain switch and
confirming that 24 VAC is returning on the other wire.
When functioning correctly, the drain handle microswitch
should provide continuity only when the drain is fully
closed, and should be open circuit as soon as the handle is
opened.
1. Drain Handle open when power switch is on.
2. Drain Handle Microswitch is damaged or not properly
adjusted (no continuity on switch even when handle is
closed). Open the mounting bracket housing and
check the switch. If manually pressing on the lever
makes the E-15 disappear, then the switch is operating
but needs to be adjusted so the lever properly contacts
the drain handle shaft.
3. Damaged or disconnected wiring to the drain handle
microswitch.
4. Failure of the opto-coupler chip on the I/O board that
monitors the 24 VAC returning from the drain handle
microswitch. If the Info Mode "Digital Inputs" display
(with the power switch ON) shows "VH_S", or possibly
shows an intermittent "D" in between the H and S, it is
likely that the opto chip has failed. Replace the I/O
board, but only if the "S" is shown when the "D" is not.
page 19 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-20 A
"E-20 A FAN SENSR "

"E-20 A STUCK ON "
Error Codes
Gas Open Fryer Only:

Fan Vacuum Sensor Contacts Closed While Fan is Off.
This error is generated when the fryer sees continuity at the
vacuum sensor and the fan has not yet been turned on.
The vacuum sensor is one of the series-connected 24 VAC
interlock circuits. Wiring from the I/O board monitors the
continuity of the vacuum sensor by sending 24 VAC out on
one wire leading to the sensor and checking to see if
24 VAC is returning on the other wire.
When functioning correctly, the vacuum sensor should
provide continuity only when the draft fan is running and
drawing air through the heat exchanger tubes. The sensor
should be an open circuit when the fan is not running.
In the first step of the ignition sequence, the controller
checks to see that the sensor is an open circuit before the
draft fan is turned on. (In the second step, the controller
turns the fan on and confirms that the vacuum sensor
closes.)
If the vacuum sensor is closed (has continuity) before the
draft fan is turned on, and remains closed for 30 seconds,
an E-20 A error is activated. (If the sensor is initially closed
but opens up within 30 seconds, the controller proceeds to
step 2 of the ignition sequence.)
The E-20 A error will remain until the user presses a button
to acknowledge it, or until the fryer is turned off.
If the user simply presses a button to acknowledge the
error, the error message will vanish and the controller will
prompt "PRESS 'TIMER' TO RETRY". The controller will
not attempt the gas ignition again until the user presses a
Timer button, at which point the ignition sequence is
restarted.
E-20A Possible Causes:
1. Defective vacuum sensor, or wiring or connections
shorted together.
2. Fault in blower wiring or blower relay on I/O board such
that the blower is running even when the controller
wants it off. The blower normally does not begin to run
until step 2 of the ignition sequence.
3. Fault in the 14-pin harness connecting the CPU board
and the I/O board, such that the digital inputs from the
I/O board cannot be read reliably.
page 20 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-20 B
"E-20 B *FAILURE* "

"E-20 B DRAFT FAN "
Error Codes

Vacuum Sensor Contacts Do Not Close After Fan
Output is Turned On.
The E-20 B error is generated when the controller turns the
draft fan output on but does not get confirmation from the
vacuum sensor that the fan is running and drawing air.
The vacuum sensor is one of the series-connected 24 VAC
interlock circuits. Wiring from the I/O board monitors the
continuity of the vacuum sensor by sending 24 VAC out on
one wire leading to the sensor and checking to see if
24 VAC is returning on the other wire.
When functioning correctly, the vacuum sensor should
provide continuity only when the draft fan is running and
drawing air through the heat exchanger tubes.
In the first step of the ignition sequence, the controller
confirms that the sensor is open circuit before the draft fan
is turned on. In the second step, the controller turns the
fan on and confirms that the vacuum sensor closes.
If the vacuum sensor does not close within 30 seconds
after the controller turns the fan output on, an E-20 B error
is activated.
The E-20B error will remain until the user presses a button
to acknowledge it, or until the fryer is turned off.
If the user simply presses a button to acknowledge the
error, the error message will vanish and the controller will
prompt "PRESS 'TIMER' TO RETRY". The controller will
not attempt the gas ignition again until the user presses a
Timer button, at which point the ignition sequence is
restarted.
E-20B Possible Causes:
1. If blower is not running: Fault in blower, wiring, or
blower relay on I/O board such that the blower does not
turn on as expected.
2. If blower is running: defective vacuum sensor; faulty,
pinched, or disconnected vacuum hose; or faulty wiring
or connections to the vacuum sensor.
3. Low line voltage or wrong voltage blower, such that
blower does not run fast enough to draw sufficient air.
4. Faulty opto-coupler chip on the I/O board.
page 21 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-20 C
"E-20 C *FAILURE* "

"E-20 C IGN MOD "
"E-20 C NO "PV" "
Error Codes

Ignition Module is Not Responding.
The E-20 C error is generated during the fourth step of the
ignition sequence if the controller turns the ignition module
on but does not see the ignition module in turn activate its
"PV" Pilot Valve output. Lack of a PV signal indicates that
the ignition module is either locked out (after repeated loss
of its flame sense signal) or is not functioning correctly.
Normally, the controller turns the ignition module on at the
start of step 4 of the ignition sequence -- just after
completing the 30-second purge delay. When functioning
correctly, the ignition module should turn its PV Pilot Valve
output on and begin sparking within a few seconds.
If the controller does not detect the ignition module's PV
signal within 30 seconds after turning the ignition module
on, an E-20 C error is activated.
The E-20C error will remain until the user presses a button
to acknowledge it, or until the fryer is turned off. As with
other E-20 errors, the "PRESS 'TIMER' TO RETRY"
prompt is presented after the error is acknowledged.
If the fryer is easily able to re-ignite after an E-20C error is
cleared, it is likely that the module was simply "locked out"
due to repeated loss of its flame sense signal.
Most of the time, the pilot flame itself is not actually lost -just the sensing of it. This can be due to a bad flame sense
rod or connection or can be due to a low pilot flame. It can
also be due to a pilot flame that is blown around (away
from the sensing rod) by any of a number of causes: fryer
located near drive-through window on a windy day; user
closing the doors under the fryer too quickly; fan blowing on
floor near fryer to dry the floor after mopping; etc.
E-20C Possible Causes:
1. Ignition Module was "locked out" after losing flame
sense four times. As a safety precaution, the module
will refuse to light after a certain number of "loss of pilot
flame" events. After the E-20 code, the controller turns
the ignition module off and back on, which resets the
module's counts and enables ignition again.
2. If E-20C occurs repeatedly and the ignition module
never even tries to spark, there could be a problem
with the module, the wiring to the module, or the
ignition module relay on the I/O board, etc.
3. If module does begin sparking but controller stays
stuck on Ign Seq step 4: faulty "PV" opto-coupler chip
on the I/O board. (Ign Seq should go on to step 5 once
the module begins sparking.)
page 22 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-20 D
"E-20 D NO FLAME "

"E-20 D
"
"E-20 D CHECK "
"E-20 D GAS VALVE"
Error Codes

Unable to Light the Pilot Flame.
The E-20 D error is generated during the fifth step of the
ignition sequence if the controller sees the ignition module
trying to light the pilot flame but the pilot flame is not
established within the allotted time.
The controller turns the ignition module on at step 4 of the
ignition sequence. When functioning correctly, the ignition
module should turn its "PV" Pilot Valve output on and begin
sparking within a few seconds.
When the controller sees the module has its PV output on
(pilot valve energized), the controller immediately advances
to step 5 of the ignition sequence: waiting for the pilot flame
to be detected.
Once the pilot flame is lighted and is detected by the
module's flame sense rod, the module stops sparking and
turns on its "MV" Main Valve output. When the controller
sees the MV signal, it knows the pilot flame has been
ignited successfully and that the ignition sequence is
complete.
If the controller does not detect the module's MV signal
(indicating the pilot flame is lighted) within 60 seconds after
the ignition module turns its PV output on, an E-20 D error
is activated. This indicates that pilot ignition was attempted
for 60 seconds but no pilot flame was detected.
The E-20D error will remain until the user presses a button
to acknowledge it, or until the fryer is turned off. As with
other E-20 errors, the "PRESS 'TIMER' TO RETRY"
prompt is presented after the error is acknowledged.
E-20D Possible Causes:
1. Manual gas valve knob in "Off" position, gas supply line
disconnected, or still purging air from the gas line.
2. Faulty gas valve solenoid, or problem with wiring.
(On Ignition Sequence step 4, should see 24 VAC
between "P" and "C" terminals at gas valve.)
3. If flame lights but module keeps sparking and 24 VAC
never appears at MV output of ign module: faulty flame
sense rod or flame sense rod not positioned correctly;
problem with flame sense wire or ground wire; pilot
flame too low to be sensed. (Rare possibility: faulty
ignition module.)
4. If flame actually lights and 24 VAC does appear at MV
output of ignition module, but controller stuck on Ign
Seq step 5: faulty "MV" opto-coupler chip on I/O board.
page 23 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-25
"E-25 HEAT AMPS "

"E-25
WERE
"
"E-25 TOO HIGH "
"E-25 37 49 49 "
Error Codes

Heat Amps (Current Draw) Too High
The E-25 "Amps Too High" error is activated if the
amperage reading (electrical current) for any of the three
amps sensors exceeds the CFA-27 "MAX ACCEPT.
AMPS" setting (when the heat output is on).
The Min and Max amps limits are set automatically when
the "Fryer Supply Volts" setting (step T-11) is programmed
in Tech Mode.
To view the Min and Max amps limits, activate Info Mode
by pressing INFO and PROG at the same time, then press
INFO once to circle around to the Amps display on the last
step. Press the DOWN button to view the Low Limit.
Press DOWN a second time to view the High Limit.
Typically, this error would result from a wrong wattage or
wrong voltage element, or some other wiring problem. It
might also result from excessively high voltage -- as when
running a 208 V fryer on 240 V.
By the time the warning message is displayed the controller
has already turned the heat off (due to the Error Code).
The amps values shown in the error message are "latched"
copies of the amps readings that triggered the error.
NOTE: To clear this Error you MUST turn the power
switch off and back on!
1. Wrong "Fryer Supply Volts" setting. The controller sets
the Min and Max Amps Limits based on the
programmed Voltage setting. Check Tech Mode step
T-11 and confirm the nominal voltage is set correctly.
2. Wrong wattage heating element installed.
3. Wiring problem, such that one or more supply legs
ends up feeding more heating coils than normal.
4. Fryer voltage excessively high (compared to fryer's
nominal design voltage).
Note: All Amps errors can be disabled by simply
unplugging the transducer harness. Do this ONLY if you
are absolutely certain that the problem is due to a defective
current transducer assembly and not a fault in the fryer.
page 24 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-26
"E-26 HEAT AMPS "

"E-26
ARE
"
"E-26 LOCKED ON "
"E-26 37 37 37 "
Error Codes

Heat Amps Locked On (Controller can't turn heat off)
The E-26 "Amps Locked On" error is activated if the
amperage reading (electrical current) for any of the three
amps sensors exceeds a hard-coded limit of 4 amps when
the heat output is off.
This error essentially signals that the controller is trying to
turn the heat off but the amps sensors indicate that one or
more legs is still drawing significant current.
NOTE: This is one of the few error codes that will be
displayed even with the power switch off, if the fault
condition persists! If turning the power switch off does
not shut down the current flow then the user must unplug
the fryer or shut off a breaker to the fryer.
1. One or both contactors with contacts "welded on".
2. Controller output(s) to relay coil(s) shorted "on"
(contactors okay but 24vac on/off signal from controller
is stuck on).
Note: All Amps errors can be disabled by simply
unplugging the transducer harness. Do this ONLY if you
are absolutely certain that the problem is due to a defective
current transducer assembly and not a fault in the fryer.
page 25 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-41
System settings lost:

(Special Prog settings,
CFA Prog settings, etc.)
"E-41 SYSTEM "
"E-41 DATA
"
"E-41 LOST
"
Product settings lost:
(Product number
identified on first line)
"E-41 -1"
"E-41 DATA "
"E-41 LOST "
Note: Each product is
managed individually,
so a loss of all six
product settings would
result in six different
E-41 errors.
Also, loss of a single
product would result in
just that product being
re-initialized, leaving
the other five products
intact.
Error Codes
Programmed Settings Lost.

This error indicates that some problem caused memory to
be scrambled and resulted in the loss of programmed
settings. By the time this error appears in the display, the
settings in question will have already been reset to factory
default values.
The error will persist until the user acknowledges it by
pressing any button, or until the power switch is turned off
and back on.
Normal heating will continue even while the E-41 error
code is being signaled, as the error message occurs after
the fact: the settings are fixed automatically as soon as the
problem is detected, and then the error code is started.
This error should be very rare. All programmed settings
are stored in two locations, so if one location gets wiped
out the controller can generally restore it from the other
location. It is only when both locations get wiped out at the
same time that an E-41 occurs.
However, E-41 errors can be expected if new software is
installed into an old controller board, and the controller is
not properly re-initialized via Mfg. mode. If the newer
software has additional product settings or system settings,
the old settings stored in the controller won't properly
match up to the new software's settings. In this case, one
or more E-41's may be signaled on the first power up.
However, the controller automatically initializes the
appropriate settings to factory defaults when an E-41 is
detected, so simply powering down again and powering up
a second time should clear all the E-41 codes.
1. Extreme voltage spikes or dropouts on power supply or
line voltage supply.
2. Installation of new software, as described above.
3. Moisture or contamination on the controller board, or
other defect affecting the EEPROM and PSD memory
chips.
page 26 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-46
"E-46 DATA "

"E-46 SAVE "
"E-46 FAILED"
Error Codes
EEPROM Memory Write Error.

This error is generated when the controller attempts to
write to the EEPROM memory chip -- to save program
settings or statistics data -- and the write operation fails.
The EEPROM chip is a "permanent storage" device, where
program settings may be stored for indefinite periods of
time, even if the fryer is turned off or unplugged.
Each time the controller writes something to the EEPROM
chip, it immediately reads back the information to confirm
that the chip received it and saved it correctly. If for some
reason the data was not saved correctly, the controller will
automatically try a second time, and even a third time. If
the operation still fails on the third attempt, an E-46 error is
signaled.
The E-46 error will persist until the user acknowledges it by
pressing any button, or until the power switch is turned off
and back on.
Normal heating will continue even while the E-46 error
code is being signaled. Fryer operation might still be
possible with a failed EEPROM, as the controller may still
be able to operate with a RAM copy of the settings.
However, E-46 errors are likely to pop up repeatedly, each
time the controller tries to save statistics data to the
EEPROM (about every two hours), or tries to save new
system or product settings.
1. Failed EEPROM chip, or problems with related solder
joints or traces on the circuit board.
affecting the EEPROM chip.
page 27 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-70 A
"E-70 A FAN VAC "

"E-70 A JUMPER "
"E-70 A MISSING "
Error Codes
Pressure Fryer Only:

Fan Vacuum Jumper Missing
The CFA Pressure Fryers do not have a vacuum switch,
but instead require a wire jumper to complete the interlock
circuit. Th E-70A error is generated when the controller
observes that the wire is missing.
Pressure Fryer:
The 6-pin wiring harness with the Drain and High Limit
connections should have a small loop of wire between pins
1 and 2, shorting across the "Vacuum Switch" inputs.
Without this wire, the controller cannot turn the heating
circuits on.
Note: If the connector is simply not plugged onto the
controller, an E-10 High Limit error will be reported. High
Limit (E-10) and Drain Open (E-15) errors are both higher
priority and would be reported before an E-70A is reported.
Open Fryer:
This error is not possible on CFA Open Fryers. Gas Open
Fryers do have vacuum switches. Electric Open Fryers
require a jumper, just like the pressure fryers. However,
the loss or failure of this jumper on an Electric Open Fryer
will result in the fryer falsely auto-detecting as a Gas fryer.
E-70 A Possible Causes:
1. Missing or broken wire in pins 1 and 2 of I/O board P11
connector (High Limit and Drain connector), or faulty
connector.
2. Failure of one of the opto-couplers (on the I/O board)
that monitors the power switch signals. Try replacing
the I/O board.
page 28 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-70 B
"E-70 B PWR SW "

"E-70 B OR WIRES"
"E-70 B FAILED "
Error Codes
Power Switch Failure or Wiring Error.

This error is generated when the controller observes that
the connections to the power switch do not operate as
expected.
The Power Switch on the CFA fryers is actually wired with
24 VAC -- not line voltage. The controller stays powered
regardless of which position the power switch is in.
Pressure Fryer:
One set of contacts (double throw) lets the controller know
whether the switch is in the Cook (On), Off, or Pump
positions. The other side of the switch is part of the serieswired 24 VAC interlock circuit.
Open Fryer:
One pair of contacts lets the controller know whether the
switch is in the On or Off position. The other side of the
switch is part of the series-wired 24 VAC interlock circuit.
(The pump in Open Fryers is common to both wells and is
not monitored by the controller.)
Normally, the controller should see the signal from the
power switch interlock contacts at the same time it sees the
power switch is in the On (Cook) position. If it sees the
switch is On but does not see the interlock signal, or if it
sees the interlock signal but does not see the switch is On,
then it generates an E-70B error.
On pressure fryers, this error can result if the wires for the
interlock are placed on the upper two terminals instead of
the lower two terminals. It can also result if the Pump and
Cook wires are swapped.
On either fryer, this error can result if any of the wires are
disconnected, or if the switch itself has failed.
The error will disappear only if the wiring error is fixed, or if
the power switch is changed to a position that does behave
as expected.
E-70 B Possible Causes:
1. Power switch wired incorrectly.
2. Power switch failure / bad contacts.
3. Failure of one of the opto-couplers (on the I/O board)
that monitors the power switch signals. Try replacing
the I/O board.
page 29 of 30
06/21/02 8:25 AM
----- C O N F I D E N T I A L -----
CFA Fryers
E-92
"E-92 24 VOLT "

"E-92 FUSE "
Error Codes
24 Volt Fuse Blown

E-92 is generated when the controller detects that no 24
Volt AC signal is present at the start of the interlock chain.
The fryer controller is equipped with a 24 VAC current
limiting device, which acts like a small, self-resetting circuit
breaker. The current limiter ("fuse") is the very first test
point in the entire interlock chain. 24 VAC should always
be detected there --whether or not the power switch is on,
whether or not the high limit and drain are closed, etc.
Failure to detect 24 VAC normally means that the current
limiter has been tripped.
If indeed the limiter has been tripped, look for places where
any of the interlock connections may be shorted to the fryer
sheet metal. A short to chassis ground is the most likely
cause of a tripped 24 VAC current limiter.
Check the drain microswitch by removing the back cover
from the mounting bracket. Check to see if the switch itself
is broken, if any wires have come off or have been cut, or if
any terminals might be shorting to the sheet metal. In
some cases, a loose screw or nut has fallen into the
housing and created a short to ground.
Check all 24 VAC connections and devices: the wiring to
the high limit, drain switch, power switch, heat contactors,
and pressure solenoid, etc. Look for wires that may be
pulled tight against sharp sheet metal edges.
Note that a false E-92 can result from the failure of the
14-pin cable that connects the CPU board and the I/O
board. When this cable is damaged or unplugged, none of
the interlock signals can be detected by the controller
board (or the signals are detected intermittently). Since the
24 VAC fuse is the first test point in the chain, an E-92 error
will be generated. (If the connection is intermittent, other
errors like E-10 and E-15 may also occur.)
1. 24 VAC current limiter on I/O board is tripped, due to
wire or terminal shorting to sheet metal ground.
2. 24 VAC current limiter on I/O board is tripped, due to
current overdraw to a bad component like a shorted
solenoid coil or a shorted contactor coil.
3. Damaged or unconnected 14-pin cable between the
CPU board and the I/O board.
4. Failed opto-coupler chip on I/O board, or bad trace or
solder connections. If Info Mode Digital Inputs display
shows "_HD", possibly with an intermittent "V" before
the "H", then the opto may be bad. Replace the I/O
board, but only if the "H" is shown when the "V" is not.
5. Moisture or contamination on the controller board or I/O
board affecting the shift register or opto-couplers.
page 30 of 30
06/21/02 8:25 AM

CFA PF of Error Codes v3

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CFA PF of Error Codes v3

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Chick-fil-A

CFA Pressure Fryer, Open Fryer

Document Revision History

Chick-fil-A Pressure Fryer Controller:.......................................................................................... 5

Chick-fil-A Pressure Fryer Controller:

Chick-fil-A Open Fryer Controller:

Voltage Low: Check Plug, Receptacle.

Slow Heat-up: Check Coils, Connections, Contactors.

Was Not Ready: Loaded Before "Ready" Light

Slow Cooking: Frozen Prod? Too Much Prod?

Slow Cooking: Wait For "Ready" Light Before Loading.

Slow Cooking: Check Coils, Contactors, and Wiring.

Low Amps: Check Coils, Connections, Contactors.

Discard Product: Overcooked.

Oil Too Hot (compared to present setpoint temperature)

Press the "Cancel" button (#2) to cancel the message.

Each time the fryer is turned on (morning startup, and power up

If the peak heat-up rate does not achieve a programmed limit,

"WAS NOT READY"

A "Slow Cook" Warning is generated at the conclusion of a

A "Slow Cook" Warning is generated at the conclusion of a

Controller (CPU) Circuit Board Overheated

24 Volt Current Limiter (Fuse) Tripped

Electo-mechanical High Limit Device Tripped

Drain Handle Open (While Fryer is On)

Main Temperature Probe Failure

Oil Overheated (Software high limit)

Heat Amps Locked On (Electric Fryer Only)

Heat Amps Too High (Electric Fryer Only)

Power Switch Failure or Wiring Error

Fan Vacuum Input Jumper Wire Missing

Gas Ignition Errors (Gas Open Fryer Only)

Programmed Settings Lost

EEPROM Memory Write Error

"E-4 CPU "

Controller (CPU) Circuit Board Overheated.

"E-5 FRYER "

Oil Overheated (Software high limit).

Main Temperature Probe Failure

The E-6 error is generated when the temperature probe

The error will disappear automatically, with no user

E-6A = Open Circuit / High Reading

E-6 Possible Causes:

"E-10 HIGH LIMIT"

Electo-mechanical High Limit Device Tripped.

"E-15 DRAIN "

Drain Handle Open (While Fryer is On).

"E-20 A FAN SENSR "

Gas Open Fryer Only:

"E-20 B *FAILURE* "

Gas Open Fryer Only:

"E-20 C *FAILURE* "

Gas Open Fryer Only:

"E-20 D NO FLAME "

Gas Open Fryer Only:

"E-25 HEAT AMPS "

Electric Fryer Only:

"E-26 HEAT AMPS "

Electric Fryer Only:

System settings lost:

Programmed Settings Lost.

"E-46 DATA "

EEPROM Memory Write Error.

"E-20 B FAILURE "

"E-20 C FAILURE "