Lab 9: RTMT & Reports

In this lab we will look at CUCM reports and use RTMT.

Task 1: Create Reports
Go to Cisco Unified Reporting (https://publisher/cucreports/). Go to System Reports -> Unified
CM Data Summary -> Generate a new report. What route patterns are listed here? Voice
messaging pilots? Phone services?
Go to System Reports -> Unified Device Counts Summary and create a new report.
Generate a report with voicemail counts and list of directory numbers with MWI on.
Task 2: CAR reports
Login to car at https://publisher/car
If you get a message about mail parameters you can enter something appropriate.
Go to System -> Scheduler -> CDR Load and uncheck the Load CDR only box to enable loading of
CMR flat files and click update.
Go to User Report -> Top N -> By number of calls and view report.
Task 3: Install RTMT
Step 1

In Cisco Unified Communications Manager Administration web pages, go to

Applications > Plugins and click Find.

Step 2

Search for the Microsoft Windows version of the Cisco Unified RTMT tool and
download it to the local hard disk. Once downloaded, run the setup file.

Step 3

In the setup wizard, click Next and accept the terms of the License Agreement.
Install the Cisco Unified RTMT in the default folder and press Install to start the
installation.

Step 4

When the installation process is finished, click Done. An icon is created on the
desktop during the installation. Start the Cisco Unified RTMT.

Step 5

Enter the IP Address of the Cisco Unified Communications Manager, publisher

Enter the application user credentials (username cucmadmin and password) to
log in.

Step 6

Cisco Unified RTMT establishes a secure connection to Cisco Unified

Communications Manager. It is necessary to add the certificate to the local trust
store. Click Accept.

Step 7

When Cisco Unified RTMT is open, click Cancel in the Select Configuration
window to start a new, blank monitoring pane.

Task 4: Monitor RTMT

Step 8

In Cisco Unified RTMT, Click CPU and Memory in the System submenu.
Obtain the % VM Used value from the Memory table and note it in the table at
the beginning of this task.

Step 9

Open the Disk Usage category. Note the percentage usage of the Common
partition in the table.

Step 10

Open the Performance category. In the bottom toolbar, right-click Perfmon

Counters and select New Category. Use network as the new name and check
Present Data in Table View.

Step 11

In the Performance category tree, go to Network Interface > Rx Errors and

use drag and drop to add this value to the table. Select eth0 as the Object Instant
value and click Add.

Step 12

Repeat the last step with the Tx Errors counter and note both values in the table.

Step 13

In the menu bar, go to System > Tools > Alert > Config Email Server.

Step 14

Use the following values:

Mail Server: mail.rpi.edu

Port: 25

Sender User ID: RTMT

Step 15

Then set the alert configuration. Go to System > Tools > Alert > Alert Central
in the menu bar.

Step 16

Create a new alert action item with the name email.

Step 17

Use the Add button to enter admin in the Name field. Click Add again and enter
admin@[Publisher] as a new recipient. Save the changes and close the Alert
Action configuration.

Step 18

Navigate to Alert Central and select the CallManager tab.

Step 19

Right-click on CallProcessingNodeCpuPegging and choose Set

Alert/Properties.

Step 20

Click Next to configure the Threshold values. Set the threshold value to 95%,
click Next, and click Next again.

Step 21

From the Trigger Alert Action drop-down list, choose the previously created alert
action admin. Save the configuration.

Task 5: Traces
Step 22

Click Trace & Log Central in the System submenu and double-click Remote
Browse.

Step 23

Select Trace Files and click Next.

Step 24

From the list of CCM Services/Applications check Cisco CallManager. You

can check Cisco CallManager at the All Servers column because only one server
exists.

Step 25

Click Next and Finish to start the remote browse.

Step 26

Wait until Cisco Unified RTMT responds with a pop-up message that the remote
browse is ready, and click Close.

Step 27

Go to Nodes > CUCM1-x > CCM > Cisco CallManager and double-click sdi.

Step 28

Sort the files by the modified date and select the latest file.

Step 29

Click Download and save the file to the desktop of the student PC.

Step 30

Click the Finish button to start the download process. Once the download is
finished, the Cisco Unified RTMT responds with a message that the download is
complete. Click Close.

Step 31

Verify on the desktop that the file was downloaded.

Step 32

Go to Tools > SysLogViewer to display the syslog messages. Select the Cisco
Unified Communications Manager node from the drop-down list.

Step 33

In the syslog viewer, go to Application Logs > Cisco Syslog to display the
current syslog messages.

Step 34

Check the Auto Refresh box to automatically refresh the current displayed
syslog.

Step 35

Click Save to download the syslog to the PC.

Step 36

Save the syslog messages to the desktop of the PC and verify that the files are
stored correctly.