ABOUT PT VADS

PT VADS is your one stop solution. We provide the details for you to run your business and perform
at your best. We put process, technology and people together to reach your ultimate goal.

VISION

MISSION

OUR CORE SERVICES AND SOLUTIONS

PT VADS PROVIDES

To become an international service-excellence-standard BPO, delivering

total solution to our customers, sharing mutual benefits to our partners
and providing a good place to work for our employees.
To deliver service excellence in a standardized, effective, efficient and
courteous manner that brings satisfaction to our clients and their
customers, partners and employees.

CONTACT CENTER SERVICE SOLUTION

Contact Center Services Solution

Customer Services Learning Center
Human Capital Management
Data Center

We operate as a Business Process Outsourcing which provides excellent services to achieve better
customer experience. Presenting added value in our services advance technology and systematic
process, we enhance relationship with customers and create satisfaction and loyalty.

Customer Care
Receivable Management
Customer Retention
Revenue Generation
Learning Center

INBOUND & OUTBOUND CONTACT CENTER SERVICES

The warmest welcome that makes your day.

OUR VALUES
PT VADS
SERVES
YOU
FROM
THE
HEART

Service Excellence
We deliver high quality standard service and solutions to every single client.

Efficient
Efficiency in doing things right, timely, appropriately and resourcefully.

Smart
We give you the right solution using the right resources and the right methods.

Trustworthy

We welcome client businesses of all shapes and sizes, and we pay special attention to first time
entrants into the call center services marketplace. Contact Center Services brings any companies the
tools they need to deliver expanded customer services and support to their customers.
Direct Response, Email Response, Conference and Event Registration, Appointment Scheduling, Live
Receptionist, 24-Hour Help Desk and Emergency Response are all easily within reach of any
company. We offer Telesales and Customer Acquisition services, Customer Care and Retention
programs to our enterprise clients.
Contact Center Services will work with your company to design call center services that uniquely fit
your organization. Our contact center services solutions put together a complete seamless package
of valuable people empowered with the technology to increase your sales and boost your customer
support. We will field calls generated by your marketing campaign or website, and provide attentive
customer care.
Our Contact Center Services provide live operators who answer incoming calls as you would
yourself. A team of professional script writers is available to help you script a greeting and experience
programmers will set up a time and money saving program to keep you in touch with your clients and
drive sales. Our unique approach to call center services is client-focused, and takes each project's
unique needs into account to our client's satisfaction.

We say what we mean, mean what we say and hold to our word.

Proactive
We value your problems as ours and we proactively resolve them for you.

The values keep the business in its best performance.

INBOUND

Service Desk
Inbound Sales
Technical Support
Telephone Account
Management

OUTBOUND

Tele Marketing (Sales)

Tele Reminder
Tele Save a Customer
(Retention)
Tele Collection

CONTACT CENTER
SERVICE MEASURABLE
SUCCESS
WORK FORCE
MANAGEMENT
SYSTEM

QUALITY
MANAGEMENT
SYSTEM

Contact Center Services will deliver higher conversion rates,

increased sales and provide the best customer care. The contact
center services will create repeat customers; loyal customer
relationships.
Our Work Force Management System provides the tools on
optimizing the schedule to your staff demand requirements,
monitoring and managing staff costs, and providing
management tools that truly empower schedulers and
employees to effectively manage their professional lives. Or
Work Force Management System will revolutionize the way you
do business.
It is highly our concern to reach our customer's satisfaction.
Technology such as recording system, real time monitoring are
benefits to achieve this goal, besides reliability of overall
business process management, which focuses on high
performance quality management standard, in which we adopt
COPC (Customer Operations Performance Center), a worldwide
Contact Center Management Methodology.

CUSTOMER SERVICE LEARNING CENTER

PT VADS as a Learning Center provides trainers, modules, development program for individuals
and/or teams. We own vast curriculum for training provided by local trainers, with flexible training
locations that can be arranged at the client's place or PT VADS' Learning Center.
l
l
l
l
l

Knowledge Process Transformation Consultancy

Customers Services
Leadership
Interpersonal Development Motivation
Training for The Trainers

SOCIAL MEDIA
PT VADS provides you a complete package to manage your Social Media needs.
l VADS Social Media Center will develop creative idea and
campaign through social media channels.
l Create a good engagement with partners customers with
modern and passionate approach in line with clients brand
identity.
l Managing your Social Media customer services with high
performed standard.

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Our goal is to provide innovative solutions

with technology great values, aim high and reach for your success.

PT VADS Indonesia
HUMAN CAPITAL MANAGEMENT
PT VADS provides Human Capital Management Services of highly qualified customer service staff
in area such as reception desk, contact center, walk in center, customer service desk,
telemarketing/telesales, etc. from the front liners, agents, team leaders, supervisors and
management level. The people we select for our clients must have passed their job unique
qualifications to be able to demonstrate their competency and ability to serve our clients and their
customers.

RECRUITMENT

PT VADS knows how to set up the team you need for a growing
atmosphere. We would be more than happy to assist you in selecting
potential and qualified workforce to achieve your goal and more.

TRAINING &
DEVELOPMENT

Not only that PT VADS set up a dedicated team to your expanding

business, as a Learning Center, we also provide trainers, modules, as well
as development program for individuals and/or teams.

SKILL
VERIFICATION &
PERFORMANCE
APPRAISAL

PT VADS as a professional and dynamic Business Process Outsourcing is

ready with the systems to evaluate the performance and skills of our
people.

MOTIVATION &
CULTURE

In PT VADS, we believe motivation holds a great part in leading people to

reach their ultimate goal. Our excellent motivation training and positive
culture inducing will create passionate people to reach your organization
goals.

PT VADS is committed to perform with only the best resources

OUR FACILITIES
PT VADS has a modern high-tech building at Puri VADS in Jakarta CBD area. We also have a
dedicated contact center operations in Yogyakarta.
Full Managed Service Contact Center.
Dedicated Training Rooms, equipped with Computers, LCD Projector and Electrical Screen.

PT. VADS Indonesia

Puri VADS Jl. HR Rasuna Said Kav. H, No. 1-2
Setiabudi. Jakarta Selatan 12920. Indonesia.
Tel: 021-527 3320 | Fax: 021-527 3323

CISCO Telepresence Profile 54 Dual with High Definition Quality for Video Teleconference.

www.vads.co.id
To develop skill, knowledge and attitude

@IDVADS |

PT VADS Indonesia

We Manage
The Details For You
To Reach Your
Ultimate Goals

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