Joel Abraham

Manager - Facilities & Cleaning Services and Operations - Domin Resources FZC HFZ
Dubai - Email me on Indeed: indeed.com/r/Joel-Abraham/1dc181725d03c9f0
Individual with over 9 years of Operational experience of successfully managing Facility and Cleaning,
Recruitment and other support functions within fast-paced corporate environments. Comfortable working
with people of all levels and having an excellent commercial approach to solving problems and developing
business processes. Having proven people management skills, and is excellent in maintaining public
relations with exceptional interpersonal and communication skills.
Skills and Competencies

Strong foundation in managing cleaning activities in companies.

Strong foundation in managing recruitment activities

Develop and implement strategic initiatives for recruiting diverse talent in a multi-sited

organization

Ability to delegate control, authority and responsibility through continuous improvement.

Ability to gain respect and trust of stakeholders by maintaining high level of integrity.

Excellent skills with managing cost effective measures and continuously deliver service

Clear sense of the vision and initiate action plans to invest for value addition.

Excellent verbal and written communication skill and very high interpersonal skills.

Ability to undertake strategic team building initiatives

Negotiation skills

Public speaking skills

Certifications & Trainings (Completed and Ongoing)
1)

COSHH Training - Completed

2)

NEBOSH Certification - In-view

WORK EXPERIENCE

Manager - Facilities & Cleaning Services and Operations

Domin Resources FZC - HFZ - January 2013 to Present

Driving operational improvements, maximising the value of the asset base along with controlling operational
costs. Responsible for monitoring, continually improving standards of

performance and quality within the operational functions.

Manage a team of staff across client's workstations.

Ensure delivery of cleaning services across premises and carry out incident investigation and reporting
whenever required. Undertake proactive actions as needed.

Set key performance indicators (KPIs) for the team and ensure the set deliverables are in conjunction with the
contract agreement (CA).

Maintain job safety analysis report and see that safety at work is ensured

Maintain the records of cleaning records and ensure that quality standards are always
complied to, prepare audit reports and conduct internal audits whenever required.

Ensure that cleaning tasks are evaluated in compliance to the Health and Safety rules and recommend safe
work place practices to mitigate any risk.

Provide basic toolbox talk to staff who undertake cleaning activity in controlled zones

Working with procurement section for the purchase and trial of equipment and chemicals

Managing performance and appraisals of team members.

Inspection of sites and undertake proactive measures to maintain quality.

Manage the activity log and allocate tasks and seeing completion within set timeframes.

Encouraging the teams to share best practices for value addition.

Ensuring compliance to all Environmental Health & Safety goals & objectives.

Work closely with Hiring Managers to maximize effectiveness of recruiting process

Establish and implement departmental policies, goals, objectives, and procedures

Actively take part in decision making and strategic meetings with the top management.

Managing leaves and duty swaps during emergencies.

Develop step-up/ action plans for team members who underperform.

Facilities and Procurement Supervisor

Philips Claim Ltd - March 2010 to November 2011

Manage purchase of supplies across the organization

Ensure that the assistants are allocated cleaning and housekeeping tasks.

Preparation of weekly activity rota and roster.

Managing leaves of the team members

Manage the activity log and allocate tasks and seeing completion within set timeframes.

Train new team members on waste management and health and safety.

Ensuring compliance to all Environmental Health & Safety goals & objectives.

Maintain log of supplies and stationery and ensure that budgets are adhered to.

Facilities and Procurement Supervisor

Philips Claim Ltd - October 2009 to November 2011

HR Administrator- Part-Time
Philips Claim Ltd - October 2009 to March 2010

Undertake HR operations such as preparation of circulars, statement

Responsible for raising both internal and external recruitment posting

Carry out database audits and responsible for employee files.

Undertake employee satisfaction survey, analysis of the report, training needs analysis etc.

India- Senior Training Assessor/ Part Time

IELTS Academy - July 2008 to September 2009
Undertaking all the IELTS training modules to fulfil speaking, reading, listening and writing
requirements.

 Designing training plan and need-based duration of training for candidates.

India - Customer Care Consultant

Reliance Life Insurance Pvt Ltd - May 2006 to July 2008
Manage escalations from clients and initiate prompt resolve.

Co- ordinate with support teams to ensure SLAs are met and exceeded.
Undertake error analysis, trend analysis, forecast volumes of work etc.

Monitor the services offered to the top band customers and ensure that their expectations are

met or exceeded through building relationships and fair treatment.

India - Technical Support Executive

AOL - Bangalore, Karnataka - May 2005 to April 2006
Provide customer service through e-mails, fax and phone calls.

Undertake problem analysis to resolve client issues with helpdesk tools.

Quality and Risk Management: auditing and monitoring performance.

Adhere to the company's customer service guidelines to ensure queries are handled well.

India- Technical Support Assistant

Dell Intl Services - June 2004 to April 2005
Provide technical support for corporate clients through phone calls, e-mails, Web Support
Centre and Live Chat.
Document management of daily, weekly and monthly productivity and query details as well as client query/
issue log.
Valid UAE, UK and Indian Driving License
Nationality: Indian
EDUCATION

MBA
University of Chester
2009 to 2011

Bachelor of Arts in English

G.G University
2006 to 2009