A

PROJECT REPORT
ON

A STUDY ON CUSTOMER SATISFACTION LEVEL

AT PRAGATI GRAPHICS PVT. LTD.

Submitted to the
FACULTY OF MANAGEMENT STUDIES
For the partial fulfillment of the requirement
For the degree of

MASTER OF BUSINESS ADMINISTRATION

(2015-16)

Submitted To:
Dr. Kulvinder Kaur

Submitted By:
Parakramesh Jaroli
MBA (Dual Specialisation)

PREFACE
Practical training has been incorporating the curriculum of MBA, which
enables the management studies to finalize themselves with the practical aspect
of management. This is very important and beneficial as it cultivates in the
student sense of professionalism and makes them ready to face the real life
challenges in their respective future. Thus a student gets theoretical aspects in
classroom and how these are implemented in practical training in industry.
The main objective of practical training is to develop practical knowledge &
awareness about industrial environment and business practices in the students
as a supplement to theoretical studies of administration and management in
specific area like Finance, Marketing, HRM etc., it increases the skills, abilities
and attitude to perform specific job in industrial environment.
Fortunately I got golden opportunity to visit and complete my one and half
months training at Pragati Graphics Pvt. Ltd., Indore. I got a chance to see
the functioning of import-export department & imbibe a lot learning of
subjects.

ACKNOWLEDGEMENT
Life of human beings is full of interactions. No one is self-sufficient by himself
whenever anyone is doing some serious and important work a lot of help from
the people concerned is needed & one less specially obliged towards them. I
cannot forget acknowledging them in few words as without the guidance & coordination of them in my project report would not have been possible.
A large number of individual contributed to this project. I am thankful to all of
them for their help and encouragement. My writing in this project report has
also been influenced by a number of website. As far as possible, they have been
fully acknowledged at the appropriate place. I express my gratitude to all of
them.
First of all I owe my heartfelt gratitude to my guide Mr. Arvind Namdev for his
noble guidance throughout the completion of the Project.
I would like to extend my heartfelt thanks to Mr. Gaurav Nema Managing
Director of Pragati Graphics Pvt. Ltd. for giving me an opportunity to work
on this project.
Last but not least, also give my sincere thanks to all the people to directly
indirectly have help and encourage me in finding the way to us collecting the
requisite information and completing the project effectively and timely.

EXECUTIVE SUMMARY
The organization has to be shown very progressive in the area of Printing &
Packaging of Pragati Graphics Pvt. Ltd. so it is the golden opportunity for
me to do project report on this interesting topic. In this topic we can include
the various information and many data which make it more understandable
and interesting.
I took the training in Pragati Graphics Pvt. Ltd., Indore. In that point data
have been collected from the data of the organization and personal experience
is also helpful to make this project. This report includes the Production Process
of the Organization. And also see what are the strategy and objective of the
Organization.
At the last of the report contains are conclusion and recommendation. It has
been found that Pragati Graphics Pvt. Ltd. has a strong base of Export of
Printing & Packaging product. It also includes the suggestions for standing at
good position in this time of competition.

CONTENT
S.NO.

TOPIC

PAGE NO.

About The Industry

1-4

Introduction of the Company

5-13

Production Process

14-24

Research Objectives

25-26

Research Methodology

27-28

Data Analysis and Interpretation

29-37

SWOT Analysis

Findings & Suggestions

Conclusion

41

References

42

Annexure

43-45

38
39-40