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DHL is present in over 220 countries and territories across the globe, making it the most international
company in the world. With a workforce exceeding 315,000 employees, we provide solutions for an
almost infinite number of logistics needs. In order to expand the business within the organizational
unit DHL Global Forwarding announces the advertisement for the position:
Accepts all orders (from customers overseas office) and processes them for handover to
Operations
Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to
Sales
Acts as first contact point for customer claims, supports customer in notification and
reception of claims, provides DGF claims documents, collects required documents from
claimant and hands over to specialized claims handlers when documents are complete
Collaborates closely with Operations and other departments for smooth handling of
shipments and continuous updates
General qualifications:
University degree
PC literate
Good understanding of forwarding industry and knowledge on DGF products (AFR/OFR) and
customer service processes and systems is an advantage
Detailed understanding of Freight service liability insurance and cargo insurance and
knowledge of International conventions driving liability is an advantage
Personal qualities: