Dione Allen

4625 Catalpa
Boise, ID 83703
dione.allen@yahoo.com
Phone: 2083368929

OBJECTIVE:
I am a highly motivated individual who has worked in call centers of all kinds,I've worked for
DirecTv, Sturner and Klein, owned my own Business, have been directly involved with
customers for over 10 years I'm very familiar with inbound and outbound calls, cold
calling,telemarketing. I can navigate through any program application, i'm efficient in multi
tasking several computer applications at the same time. I've handled returns and processed
payment as well as handled difficult collections.

MAJOR ACCOMPLISHMENTS:

While I aquired my business I developed it by 30 % in the first year

EXPERIENCE:

January 2008 Bodybuilding.com Boise, ID

to Quality Controll Specialist
March 2009
Incoming and out going merchandising, Inventory of over 5,000 bar codes and organizing
products, over the phone returns and collections, warehousing, packing, shipping and
receiving, stocking, inbound and outbound customer service handling, proficiency in the
company's computer applications, phone skills, office skills
February 2004 Absolute Clarity Bellvue, ID
to Supervisor Co-Owner
June 2006
Built business to increased profit of 30% in first year, managed 10 employee's, bid jobs on
site with contractors, over saw the quality that was done, customer service, payroll, multiple
computer applications, habdling of advertisment of business. Construction - Residential &
Commercial/Office

May 2002 DirecTv Boise, ID

to CSR
January 2004
Call Center Representative, inbound outbound,technical assistance for television equipment
over the phone, processed payments ,contacted customers for collections, navigation of
multiple computer application processes, promoted sales, upgraded packages, Phone skills
April 1999 Sturner and Klein Boise, ID
to Telecamunications
May 2002
Telemarketing, inbound ,outbound, call center, floor monitoring of other employees, phones
sales and promoting upgrades, payment processing, collections, computer applications,
phone equipent exsperience

EDUCATION:

1996 Emergency Management Institute Gatesville, TX

Certification Emergency Managment
1995 Whindham Schools Gatesville, TX
Cetificate Drafting/Computer aided Graphics
 1995 Whindham Schools Gatesville, TX
Certificate Business Coputer Application

KEYWORD SUMMARY:
Exsperienced Customer Service Representative, eficient ability to navigate using several
computer programs and application at same time,excelent and mannerable phone skills.