OFFICE MANAGEMENT

1. __________are responsible for supervising the use of organizations resources to

meet its goals. (Managers).
2. ___________ means to choose appropriate organizational goals and courses of
action to best achieve those goals. (Planning)
3. Which of the following is not included in the basic four functions of management:a. Planning
b. Leading
c. Controlling
d.Motivation
4. SE/Directors working in WAPDA are officers of _________________
management.(Middle)
5. ---------------------- Structures rely on one individual to make decisions and provide
direction for the company. (Centralized organizational)
6. ---------------------------is a process to identify and determine in detail the
particular job duties and requirements and the relative importance of these
duties for a given job. (Job analysis)
7. __________ how much investment is required to complete the work. (Cost
Benefit Analysis)
8. ______________ is based on collected, collated and disseminated information.
(Planning)
9. One of the major staff duty of Staff Officer is ___________which means checking
the execution of orders by subordinates. (Supervision)
10. Staff officer must endeavor to advise on all actions, leaving the final decision to
the ___________. (Executives).
11. __________ is the first step in the sequence of action that are to be taken by
Staff Officer. (Prior Planning).
12. Staff Officer must make every effort to maintain workings relations with
_________ and __________. (Executives, Staff).
13. Which of the following is not included in the 7 Cs of effective communication:a. Clear
b. Coherent
c.Concise
d.Comprehensive
14. _____________ is an original composition, complete in itself, and may contain
personnel views. (Working Paper)

15. _____________means shortest possible way to inform without sacrificing clarity

and accuracy of style. (Brevity)
16. The main types of letters are_____________, _____________ and
___________.(Routine memoranda, Demi official & Formal official)
17. The success of any organization largely depends on the ________efforts of its
employees. (coordinated )
18. Scarcity of Resources & unclear Job Definitions are causes of ___________ in
an office. (Stress)
19. Time management, organization & ___________ are techniques used to reduce
stress in an organization. (Delegation)
20. ___________means giving employees more authority and responsibility over
the way they perform their work activities. (Empowerment)
21. 5 Ways of managing conflict are , Avoidance, Competition, Accommodation,
Compromise & _________________.(Collaboration)
22. _______________ is often result of a loss of confidence, control , or community.
(Negativity)