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(262) 225-0513
williamewert13@yahoo.com
https://www.linkedin.com/pub/bill-ewert/103/181/741
SUMMARY
Senior Manager, IT Software Development with significant expertise in financial services, retail,
telecommunications, and manufacturing industries. Exceptional ability to design and implement software
solutions to suit complex business needs through close partnership in IT and business leaders driving
business revenue, efficiencies and cost savings. Dynamic and results oriented software development
manager; with unparalleled ability to manage people, IT innovation, architecture, development and
seamless software delivery..
Complex software solutions
using Agile and Waterfall
Credit card processing
Point of Sale and data collect
RFP vendor negotiations
EMPLOYMENT
CAPITAL ONE, Rolling Meadows, IL
2007 2015
Sr. Manager, IT Software Development
Leads the software development and delivery of new credit card enhancements on existing code on a
highly customized version of FirstDatas VisionPlus packaged software. Responsible for 80 million
private label, Visa, MasterCard and commercial portfolio credit cards. Extensive involvement with
business stake holders, merchants, account executives and all levels of IT.
Directed the adoption of Agile (Scrum) in a mainframe environment resulting in quicker to market
software solutions than conventional SDLC waterfall methodology.
Led key work-streams in evaluating core cards platform for Capital One after the purchase of the
HSBC credit card business in 2012. Proposed (and implemented) several recommendations for a
2 platform enterprise solution to support Capital Ones credit card business.
Implemented two de-conversion activities of 30 million general purpose cards off the legacy
HSBC platform in 6 months. Both de-conversions were completed on schedule and without any
issues.
Reduced 44 offshore contract resources and reallocated the work to 7 newly hired associates and
7 new contractor resources in a 13 month period without incident or loss of critical knowledge.
Championed the aggressive hiring campaign for Capital One IT Chicago. This included
prioritizing all open positions, leading the resume review committee, standardizing candidate
screening criteria, coordinating recruiting job fairs, and job offer creation. I also streamlined the
on-boarding of newly hired associates to get them productive several days sooner than before.
As a member of a select committee of business and IT members evaluating future credit card
enhancements, I was responsible for identifying project scope, complexity, cost, feasibility, and
delivery timetables.
Principle leader for production incidents for the A/R system. Streamlined the intake and
prioritization of tickets resulting in a closure rate 16 days faster on average than before.
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Led IT cost reduction efforts in the A/R space for 2 years and implemented over $1M of cost
savings and cost avoidance.
IT leader responsible for the due diligence of five retail acquisitions. Developed plans to
incorporate systems from newly acquired companies. Eliminated duplicate systems and functions
and selected best of breed software solutions.
Led three A/R portfolio conversions and designed an interim authorization solution used during
the data conversion resulting in improved customer service and elimination of authorization fraud.
Proposed and retrofitted three new software release features into the existing software version
release eliminating the expense of implementing a software upgrade.
Architected, presented, and participated in several buy vs. build recommendations for the
organization.
IT Delivery methods:
Languages:
Utilities:
Operating system:
Databases:
Other:
TECHNICAL EXPERIENCE:
Agile and Waterfall
COBOL, CICS, EasyTrieve, DYL280, JCL
Syncsort, Abend-aid, Expediter, Fault Analyzer, File Manager
ZOS 390
VSAM, DB2
Toast Masters International-board member & Sargent of Arms officer
Dale Carnegie leadership training and volunteer instructor
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