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Structured Standard IT Infrastructure & Security Solution: A
SUPERVISED BY
Md. Mahabub Alom
Assistant Professor (Marketing)
SUBMITTED BY
Md. Anwar Hossain
ID: 1437MBA01274
Letter of Transmittal
Md. Mahabub Alom
Assistant Professor (Marketing)
Department of Business Administration
Internship Supervisor
Manarat International University
Sir,
AssalamuAliakum,
It is my great pleasure that I have the opportunity to work on the project, which is
Structured Standard IT Infrastructure & Security Solution for Royal Tulip Sea
Pearl Beach Resort & Spa to you under the Department of Business Administration,
Manarat International University.
Preparing this report has been extremely challenging, interesting and rewarding
experience. Now we can understand and utilize the key terms of Structured Standard IT
Infrastructure & Security Solution at IT sector. I would like to express my deepest
gratitude to you for providing me with such an opportunity.
I have tried my best to make this report as comprehensive and informative as possible
within the time allowed to me. Due to various constraints there may be some mistakes
for which I consent your apology.
Thank You for your kind consideration.
Sincerely yours,
Page i
The report has been prepared under my guidance and is a record of bona fide work
carried out successfully. I wish him every success in life.
...
Signature of the Supervisor
Page ii
This is declare that the report of Internship by me after the completing of three months of
internship at Royal Tulip Sea Pearl Beach Resort & Spa with Standard IT
Infrastructure & Security Solution and a comprehensive study of the existing activities
at Royal Tulip Sea Pearl Beach Resort.
I also declare that this paper is my original worked and prepared for academic purpose
which is a part of MBA and the paper may not be used in actual market scenario.
..
Md. Anwar Hosssain
ID: 1437MBA01274
Masters of Business Administration (MBA)
Manarat International University
Page iii
Acknowledgement
First of all, I wish to express my gratitude to the almighty ALLAH for giving me the
strength to perform my responsibilities as an intern and complete the report within the
stipulated time.
Page iv
Executive Summary
This report is prepared on the basis of my three-month practical experience at Royal
Tulip Sea Pearl Beach Resort & Spa. This internship program helped me to learn about
the practical scenario of a hospitality company IT Infrastructure. Royal Tulip Sea Pearl
Beach Resort & Spa is located on Inani beach, Cox's Bazar with lush green hills rise
from the east and endless sea stretching on the west, the resort offers panoramic visuals
of Bay of Bengal. The resort offers 493 luxuriously appointed rooms & suites with
comfort of kitchenette, mysticism of infinity pool & luxury of Jacuzzi. Nestled in the
heart of nature along the worlds longest natural sandy beach, the resort is spread over 15
acres, set amidst organic orchards bearing a vast selection of tropical fruits,
immaculately manicured landscaped gardens and water bodies. Apart from its two
swimming pools (one exclusively for ladies) the resort boasts of a plethora of indoor &
outdoor activities for both adults and kids which include an internationally acclaimed
water park, tennis & badminton courts, 3D movie hall, billiards, amphitheatre, a
luxurious spa and a well-appointed gym. This report has been presented based on my
observation and experience gathered from the company. The organization has many
divisions and departments but he focus is given more on the level of employee
satisfaction in Technical Division as I only got the opportunity to work in this division.
The objective of the report is to find out the procedure of Standard IT Infrastructure &
Security Solution in the IT sector which is doing digitalization of much business
organization.
The main objective of the study is to find out the Standard IT Infrastructure & Security
Solution.
The main findings of the study are: they have employer lacking. Their financial
performance is growing up day by day. Their employer does their daily work very
smoothly. Their working ability is slow because of shortage of enough employers. Their
front desk officer is only one person, so this one and only front desk officer cant do work
sufficiently.
The recommendations for study are: they should recruit some officers. They should
recruit about two front desk officers who will be experienced and the work will be done at
the easiest way. If their front desk officer will be two persons they could divide their work
equally and the working ability will get the high power.
Page v
Table of Contents
PARTICULARS
Page No
Letter of Transmittal
ii
iii
Acknowledgement
Executive summary
Table of contents
iv
v
vi vii
CHAPTER ONE: INTRODUCTION
5-7
2.4 Objectives
2.6 Structures
2.7 Management
9-10
11-13
14
16
3.2 Objectives
16
Page vi
16-17
18
18-19
20
20
21
22
23
23
23-24
24
24
26
4.2 Recommendations
26
4.3 Conclusion
27
Page vii
CHAPTER 1
INTRODUCTION
Page 1
Project survey
Internet
Lecture sheets provide by the course instructor.
Reference text books.
Previous term papers and assignment.
Page 2
Presentation of data
Descriptive table and graph was used to analysis the data. There are some graphical tools
and some tables are mostly used for presentation of the data and information.
Page 3
CHAPTER 2
AN OVERVIEW OF
Royal Tulip Sea Pearl Beach Resort & Spa
Page 4
The Beginning:
The project envisages setting up of an international 5-Star Standard Hotel and Beach
Resort at Inani Beach, Cox's Bazar under the name and style of "Royal Tulip Sea Pearl
Beach Resort & Spa". The project will consist of 493 rooms for residential
accommodation including 149 timeshare rooms/suites with all other international
quality facilities such as Spa, Bar, Bar-B-Q, Water Sports, Swimming Pools, Children
Amusement, Restaurant, Coffee Shop, Lobby, Landscaping, Gym, Indoor-Outdoor
games Water Park, A.C. Shuttle Tourist Bus for Pick-up & Drop services and Sight
Seeing, Laundry, Car Parking Space, etc. The project after implementation will create
job opportunities for 360 personnel of different categories. The project is affiliated with
Interval International (II), an operating segment of Interval Leisure Group, Inc.
(Nasdaq: IILG), a leading global provider of membership and leisure services in the
vacation industry.
Project Company
Registered Office
4, K. B. Ismail Road
Mymensingh
Site Office
Corporate Office
Business
:Hospitality
Page 5
Total Suite
230
168
80
12
2
Presidential Suite
3350
Total Room
1
493
friendly
practices
currently practiced by hotel industries go hand in hand and help in harmonizing tourism
and sustainability in the environment.
Page 6
Page 7
To Provide Extra Ordinary Facilities To Tourist With Pleasure, Fun And Amenities.
Page 8
2.6 Structures:
Board of Director
Executive Committee
CEO
Directo
GM
National Sales
(2)
GM
Open Research /
Account
Development
Director
HR & Admin
GM
Sales & Research
Coordinator
Director
Finance
Director
Operation
Director
Marketing
GM
GM
Operation &
Maintenanc
GM
Marketing
Development
Finance &
Accounts
Manager PR &
Communication
Manager
Online
Marketing
2.7 Management:
For a successful and efficient operation of Sea Pearl Beach Resort & Spa, it is essential
to have a well knit organization of competent and qualified resort managers,
executives and supervisory personnel. Contacts and flow of information between
people and departments of the resort should be carried out in the simplest & most
direct way as practicable.
The proposed organization and staffing has been depicted in the Organization Chart
(shown below) based on that approach. The vertical structure clearly defines the chain
of command and is self explanatory.
Page 9
While the Organization Chart clearly defines the structure, lines of responsibility,
functions, authority & accountability, they do not limit the channels of
communications, Contacts or flow of information between or amongst the employees of
the resort . Infact, the human resources policy would permit and expect the exercise
of common sense and good judgment at all organizational levels in determining the
best channels of contact for efficient handling of the resort's work. The managers &
executives will have sufficient previous experience running their respective
departments in similar quality resorts or hotels.
The General Manager would be the operational head of the resort. He would be
reporting to the Managing Director. There would be five managers reporting to
him: Manager Operations, Manager Finance & Administration, Manager Marketing,
Manager Food & Beverage, and Manager Maintenance.
In the Operations Department (115 persons) including the Executive Housekeeper,
Asst. Mgr. Laundry, Fun Rangers, Medical Officer, Sports activity/spa assistants/life
savers etc. will report to Manager Operations.
In Food & Beverage Department (120 persons), the executive chef, baker, production
& service staff etc. will report to the Manager Food & Beverage.
In Maintenance Department (55 persons), the electrical & mechanical engineers,
plumbers, electricians, mechanical, pool service staff, sewerage treatment staff,
gardeners, lifts operators, boiler & generator operators will report to Manager
Maintenance.
In the Marketing Department 10 persons) the sales executives & guest relationship
officers will report to the Manager Marketing.
In Finance & Administration Department (60 persons) the Manager HR, Security
Supervisor, Asst. Mgr. Purchase, Asst. Manager Accounts, cashiers, nite auditors etc.
will report to Manager Finance.
It may be noted that few key persons will be recruited from outside Bangladesh either from India or South East Asia viz. the GM, F&B Manager & Executive Chef
The General Manager will have the necessary quality experience in operating
mixed use 5-star hotel or timeshare resort. The Food & Beverage Manager and the
Executive Chef will also have necessary 5-star hotel/resort operational experience.
Totally, there will be 363 people working in the resort.
Standard IT Infrastructure & Security Solution
Page 10
Page 11
A) Time sharing
Revenue from Time Sharing from 149 rooms for 25 years for 35 weeks a year will come
as follows:
Type of Room
01. Studio
02. One Bed Room With
Kitchenette
03. Two Bed Room With
Kitchenette
Total
Number of
Room
77
No. Of
Member
2695
(77x35)
2100
(60x35)
420
(12x35)
60
12
Total Revenue
(In US$)
25,400,375
11780
24,738,000
14000
5,880,000
149
56,018,375
Thus, there will be no time sharing revenue accruing for 149 rooms out of total 493
rooms for 35 weeks in each year within 25 years.
B) Daily Rental Basis
Type of Room
01. Executive
No. of
Room
Working days/Year
Peak
Off-Peak
Peak
Season
Season
Season
Off-Peak
230
180
180
145
87
02. Studio
91
180
180
145
87
20
180
180
180
108
180
180
290
174
05. Presidential
180
180
435
261
77
58
57
145
87
60
58
57
180
108
12
58
57
220
132
Page 12
66%
51%
30%
21%
3rd Year
4th Year
26123696 26823143
17235849 17697076
11368901 12139397
7409126 8144277
66%
47%
29%
17%
66%
44%
28%
14%
5th Year
26823143
17636411
12401930
8593142
66%
45%
30%
13%
66%
46%
32%
12%
All modern facilities to be available for foreigners as well as for local people.
Sponsors are innovative and have experiences in operating both hotel &
construction business.
Page 13
2.9.2 Weakness
International Time Sharing concept is the new concept to be implemented for the
first time in Bangladesh. As such, marketing of this concept will be somewhat an
attractive and at the same time a challenging task. The initial response has,
however, been very encouraging because of vacation ownership and international
exchange through Interval International and also return on investment if they not
use the exchange.
2.9.3 Opportunities
As the Cox's Bazar is the longest beach in the world and famous for its natural
beauty and climate, more and more tourists are expected to visit in forthcoming
years. Moreover, in recent days, there has been considerable excitement and
awareness built up through selection of new seven (7) nature's wonders around the
globe, (please visit http://wtivw.vote7.com/n7w/nature to learn more in this
regard). Thus, being a contestant in the seven wonders of the world, Cox's Bazar
has drawn much attention and is likely to draw more tourists to Cox's Bazar in
coming days.
Government has also declared a zone near the sea as "Hotel Motel Zone" to
build only hotels to provide comfort to the tourists visiting Cox's Bazar.
2.9.4 Threats
Unforeseen acts of God like natural disaster may impose threat to the
implementation and operation of the project. However it may be noted that
ALL resorts have been running successfully till date.
Page 14
CHAPTER 3
Structured Standard IT Infrastructure & Security
Solution of Royal Tulip Sea Pearl Beach Resort& Spa
Page 15
3.1 Introduction:
This report consist of an overview of Royal Tulip Sea Pearl Beach Resort & Spa
Structured standard IT Infrastructure & Security System.
3.2 Objectives:
Information technology plays an important role in todays business world. Majority of
the companies rely on this for the purpose of data processing, fast communications and
acquiring market intelligence. Information technology helps business improve the
processes of business it drives revenue growth, helps them achieve cost efficiency and
more importantly, ensures they increase revenue growth while maintaining a competitive
edge in the market place. As a business owner, you have to decide whether information
technology is for you or not and the only way to do this is by looking at some of the
factors that make it essential.
3.3 Overview of Structured standard IT infrastructure & Security System:
Enterprise Network
IP PABX System
Video Conferencing
Page 16
Page 17
Accounts Receivables
Materials Management
Maintenance management
EPABX interface
Page 18
A Hotspot is a physical location that offers Internet access over a wireless local area
network (WLAN) through the use of a router connected to a link to an Internet service
provider. Hotspots typically use Wi-Fi technology. A hotspot is differentiated from a
wireless access point, which is the hardware device used to provide the wireless network
service. In Royal Tulip Sea Pearl Beach Resort Using 24 online Device for hot spot
service. This 24online device overview are below:
24online, one of the leading solutions of Elitecore, has been developed and engineered to
cater the advanced needs of different types of hotels all over the globe. 24online
Hospitality Internet Access (HIA) is compatible to integrate with any property
management system (PMS) and accommodate properties with 5 - 5000 rooms. And
being in this industry for a while, 24online very well understands necessities and
challenges of current hospitality segments and demands of guests looking for highly cost
effective internet access in the hotel premises. 24online addresses the rising need of
solution for hotel & guest management, seamless roaming internet facility, secured
service provisioning, and coupon based internet billing with additional revenue
Generating options.
Page 19
Any corporate meetings with the clients/colleagues who are sitting anywhere
(home or abroad outside the office need this solution.
It increases productivity, saves time and makes effective face to face virtual
collaboration.
IP-PBX provides robust call control, extensive features and supports a wide range
of innovative desktop devices and applications.
Page 20
Page 21
Monitor the status of UPS through Internet to take proactive action when the
electricity supply fails.
In times of power failure when 1 UPS shuts down by running for a long time,
immediately another one starts up automatically.
Disaster recovery (DR) involves a set of policies and procedures to enable the recovery
or continuation of vital technology infrastructure and systems following a natural or
human-induced disaster.
Page 22
Provides comprehensive protection against most email borne threats that van
cripple network if left unprotected.
Page 23
The highest security risk to any system is usually the behavior of its users. We want to
provide you with the tools you need to protect your own data. For example, we log every
time your account is signed in to, noting the device used and location of the connection,
and make these access logs available to you.
Team administrators can review consolidated access logs for the whole team. We also
make it easy for each user to remotely close all Slack connections and sign out all
devices authenticated with their Slack credentials at any time (so if you or one of your
teammates lose your phone or laptop, you don't have as much to worry about).
We will continue to roll out additional features which afford you more control over the
security of your own Slack team. We will also be adding more options for team
administrators to set internal security policies, such as establishing password strength
requirements or requiring use of PIN-lock functionality for Slacks mobile apps.
3.13 Web Content Management
A web content management system (WCMS) is a software system that provides
website authoring, collaboration, and administration tools designed to allow users with
little knowledge of web programming languages or markup languages to create and
manage website content with relative ease.
3.14 Email Management
Email management is a specific field of communications management for managing high
volumes of inbound electronic mail received by organizations. Today, email
management is an essential component of customer service management. Customer
service call centers currently employ email response management agents along with
telephone support agents, and typically use software solutions to manage emails.
Global SMTP is fully compliant with business existing email software (Outlook,
Windows Mail etc)
Page 24
CHAPTER 4
FINDINGS, RECOMMANDATIONS
& CONCLUSION
Page 25
4.1 Findings:
While preparing the report and working in the Royal Tulip Seapearl Beach Resort & Spa
at Standard IT Infrastructure & Security Solution, I have attained different kinds of
experience. After working practically, as well as, collecting and analyzing the data I have
got some findings and recommendations. The findings are given in below:
Their financial performance is so good because they are increasing their
performance day by day.
Their every employer is supportive to provide good information to the client.
.
They have lacking of enough employees.
They have not enough servants for each department to do small types of work
such as to deposit money to bank or to give some letter to the other company.
They are using the officers to do this kind of work and the officers often feel
extra burden by doing this kind of work.
Their overall performance is good than other company.
4.2 Recommendations:
After completing my internship at Royal Tulip Seapearl Beach Resort & spa, I have
realized that Royal Tulip Seapearl is Well-organized and tries to provide its best service
to the customers. Nevertheless, there are still some problems on which Royal Tulip
Seapearl should put an eye to solve them. Otherwise, these may cause huge loss or create
a barrier for the future prospect.
I hope that these recommendations would be helpful for Royal Tulip Seapearl Beach
Resort & Spa:
Training for employee can be arranged to create efficient employee.
Upgrading of products should be done frequently.
Decision maker should focus on other factors when they will set their target of
profit.
They should recruit some expert employee.
They should recruit two more servants for the sales and accounts department.
Page 26
4.3 Conclusion:
Hospitality major, Golden Tulip Hotels has further expanded its bouquet of premium hotels
with the opening of the Royal Tulip Sea Pearl Beach Resort & Spa, Cox's Bazar, Bangladesh,
an eco-friendly luxury hotel. The new 493-room luxury beach resort will be managed by The
Golden Tulip Hotels under the chains Royal Tulip 5-star luxury brand. Located around one
of the popular tourist destination of Coxs Bazar in Bangladesh, the beautiful Inani Beach
attracts tourists across the world.
Royal Tulip Seapearl Beach Resort & Spa is a pioneer of the Standard IT
Infrastructure & Security System in Bangladesh and after conducting to this report, it
indicates that the business has a good feasibility and the business has sustainability
too. Though the report shows the business has profitability but that can be a cause for
its decline. And report further concludes that the business will face problems
regarding Upgrading and Lack of Skilled employees. So, the Standard IT
Infrastructure should take some steps to counter these problems and enrich the nations
IT sector.
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