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BASIC SUPERVISORY SKILLS

OBJECTIVES

The program, generally, aims to equip the target participants with the mindset and skills
needed to enable them to perform satisfactorily their function as first line leaders to the
rank and file and more confident in their approach in handling their subordinates. The
program will achieve this by ensuring that at the end of the program, the participants will
have been able to:

1.1. Discuss the proper mentality and mindset of supervisors;

1.2. Identify the different roles of a supervisor;

1.3. Discuss the different management functions and the importance of these
functions in performing their role as supervisors;

1.4. Discuss and demonstrate the process of motivation;

1.5. Identify communication barriers and how to eliminate these;

1.6. Discuss ways to improve written and oral presentations; and

1.7. Identify areas of the self that they can develop.

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METHODOLOGY

A training program becomes a significant learning experience if the process takes into
consideration the pre and the post aspects of the program. A training module based
solely on perceived needs will not have the sustained impact if it were based on actual
needs. Likewise, a training program that monitors and evaluates the application
process is likely to have a higher rate of success. To ascertain that an affective and
efficient training program is designed and attained, a comprehensive methodological
approach will be employed.

In order to achieve the objectives of the training program, the following will be used:

1. To understand the perspective of the management, one-on-one interviews

with management will be conducted. This will also allow us to see and
understand the directions and general objectives of the organization, at
the same time we will get a glimpse of the target participants’ current
practices and perceived weakness areas.

2. A Training Needs Assessment (TNA) will be conducted to the target

participants. Critical to any TNA is the analysis of the data that shall be
gathered. This activity can give data as to the present levels of the people
who shall participate in the training. This will give us the participants’
actual needs and match these with the management perceptions.

3. The results and findings of the TNA will be presented to the management.
What shall be pointed out are the complementation of and the gaps
between the perceived and the actual needs. With the list of needs,
management will have to decide, prioritize and choose areas that will be
the focal points of the training program.
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PROGRAM
OUTLINE

MODULE ONE: UNDERSTANDING THE ROLE OF SUPERVISOR

∫ Developing Management Mindedness

∫ Transcending the Rank and File mentality
∫ A shift in paradigm for your new responsibility
∫ Responding to a change in demands

MODULE TWO: MANAGEMENT FUNCTIONS

∫ Planning: gearing for success

1. How and what to plan
2. Setting objectives
3. Developing procedures
4. Strategies, programs and schedules for effective planning

∫ Leading: getting the work done through people

1. Communicating effectively
2. How to delegate
3. Problem solving and decision making
4. Being a positive force

∫ Organizing: the right people for the right job

1. Establishing relationships
2. Staffing your work group
3. Matching employee potential and job requirement

∫ Controlling: ensuring success

1. Developing performance standards
2. Measuring performance and results
3. Correcting performance
4. Rewarding good performance
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MODULE THREE: MOTIVATION: THE SUPERVISOR'S RESPONSIBILITY

∫ Motivation
1. Understanding why people work
2. Job enrichment vs. more work