Skills 2nd Exam by Yes Team

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Yarmouk University,
Electronics Eng. Dept.
ELE205 Communication Skills
2nd exam
Instructors: M. Smadi, & M. Tantawi
Key
Serial # (
) Student name
...IDSection.
Problem 1 (5 points): Complete the following phrases with the most suitable choice according to the
following choices:
CHOICES: convincing, interpreting, attending behavior, actuate, explanation, hearing, listening,
external distraction, comprehensive, demographics, internal distraction, supporting, judge, advice,
focus, attitudes, emotional control, remembering tools, paraphrasing, evaluating tools, manuscript,
impromptu, introduction, central idea, examples, testimony, illustration, graphs, chart, handouts, nondemographic, shared understanding, specific purpose, persuasive, reinforcing, subject, preparing,
rehearsing, speaking, audience, 25%, informative, 41%, extemporaneous, 59%, memorized, 85%,
conclusion, effective speech, inference, fact, presentation.
The type of sounds made by jackhammers, rock bands, and computer printers that compete
for our attention and make it difficult to listen is called external distraction.
A response that states, why a persons problem exists is called interpreting.
The goal of effective listening is shared understanding.
Good eye contact, forward leaning body posture, and a comfortable distance between you
and the speaker are aspects of attending behavior.
May not add any new information in conclusion of the presentation.
A delivery that is well-prepared and delivered conversationally is called extemporaneous.

When seeking to persuade an audience, a speaker can convince, reinforce, or actuate.
The demographics of an audience consist of factors such as age, race, gender, occupation,
and education.
The two parts of a central idea are the subject and the focus.
A verbal support that includes definition, description, and analysis is called explanation.
Problem 2 (1.5 point): Name any three response styles discussed in Listening tools ?
Evaluating, Interpreting
Supporting, Questioning
Paraphrasing
Problem 3 (1.5 point): List three functions your conclusion of presentation must accomplish?
A summery of the main points
A restatement of central idea
Appropriate closing remarks
Problem 4 (1.5 points): Name three suggestions to follow when attending a talk:
1)Stop
talking,
speaker out
2)Hear
the 3)Tune
out
distractions, 5)Take advantage of though
4)Develop an open mind
speed
Problem 5 (2.5 point): Give five suggestions for preparing, rehearsing, and delivering an effective
speech ?
1.Determine the General Purpose, 2.Analyze the Audience, 3.Determine the Specific purpose
4.Identify the Central Idea, 5.Identify the Main Points, 6.Gather Supporting Material,
7. Organize the Outline, 8.Rehearse the Presentation, 9. Develop a speaking outline,
10. Practice out loud, 11. Practice in front of an audience, 12. Pay attention to your voice
13.Pay attention to your body, 14. Cope with nervousness
Problem 6 ( 5 points): Determine whether the following are True or False:

Why do you think that might be happening to you? is an open-ended question.
According to most estimates, people tend to listen carefully and understand most of
what they hear.
The most important attitude you can have to assist you in being an effective listener is
I only need you to think Im listening to you!.
T
F
F
Listening is our primary source of learning.
More people fear speaking in public than fear dying.
Being prepared and rehearsing a presentation increases a speakers worrying.
Analyzing the audience includes knowing who they are and what they already know
(or dont know) about the topic.
Memorizing your whole speech is the best delivery choice you can make.
Listening goes beyond simple recognition of sound.
"Yarmouk University in Jordan" is an example of a central idea.
Problem 7 (3 points):
Read carefully the following paragraph:
A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the fishing rods
in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes, the petrol tank is full."
The couple then sped out onto the sea in the speed boat. After going for about ten minutes the motor
stopped.
Determine which of the following sentences is: True, False, Inference
The couple went boating. (
The couple intended to go fishing. (
They didn't catch any fish, because the motor stopped.(
They packed the fishing rods in the speed boat. (
He believed what she said about the petrol was true.(
The outboard motor stopped after 10 minutes.(
)
I
Good Luck.
)
I
)
)
Yarmouk University,
2nd exam

Serial # (
) Student name..........IDSection.
following choices:
for our attention and make it difficult to listen is called .
A response that states, why a persons problem exists is called .
The goal of effective listening is .
and the speaker are aspects of .
You may not add any new information in the of the presentation.
A delivery that is well-prepared and delivered conversationally is called .

When seeking to persuade an audience, a speaker can convince, reinforce, or .
The of an audience consist of factors such as age, race, gender,

occupation, and education.
The two parts of a central idea are the subject and the .
A verbal support that includes definition, description, and analysis is called
speech ?

what they hear.
stopped.
)
)
Good Luck.
)
)
)
)
Yarmouk University,
2nd exam

Serial # (

what they hear.
T
F
F
speech ?
following choices:

and education.
for our attention and make it difficult to listen is called external distraction
and the speaker are aspects of attending behavior
stopped.
)
)
)
)
I
Good Luck.
Yarmouk University,
2nd exam
Instructors: M. Tantawi & M. Smadi
Key
Serial # (
) Student name...
..IDSection.
F
I only need you to think Im listening to you!
F
what they hear.
speech ?
1.Determine the General Purpose, 2.Analyze the Audience, 3.Determine the Specific purpose
4.Identify the Central Idea, 5.Identify the Main Points, 6.Gather Supporting Material,
7. Organize the Outline, 8.Rehearse the Presentation, 9. Develop a speaking outline,
10. Practice out loud, 11. Practice in front of an audience, 12. Pay attention to your voice
13.Pay attention to your body, 14. Cope with nervousness
1)Stop
talking,
2)Hear
the 3)Tune
speaker out
out
distractions, 5)Take advantage of though
4)Develop an open mind
speed
A summery of the main points
A restatement of central idea
Appropriate closing remarks
Evaluating, Interpreting
Supporting, Questioning
Paraphrasing
stopped.
)
)
)
)
I
following choices:

and education.
for our attention and make it difficult to listen is called external distraction
and the speaker are aspects of attending behavior
Good Luck.
Yarmouk University,
2nd exam
Instructors: M. Tantawi & M. Smadi

Serial # (

I only need you to think Im listening to you!
what they hear.
speech ?
stopped.
)
)
)
)
)
)
following choices:
A verbal support that includes definition, description, and analysis is called .
A response that states, why a persons problem exists is called .
When seeking to persuade an audience, a speaker can convince, reinforce, or .
You may not add any new information in the of the presentation.
The goal of effective listening is .
A delivery that is well-prepared and delivered conversationally is called .

The of an audience consist of factors such as age, race, gender, occupation,
and education.
The two parts of a central idea are the subject and the .
for our attention and make it difficult to listen is called
and the speaker are aspects of
Good Luck.
Communication Skills, ELE205, 1st semester 2012-2013

Instructors: M. Rawashdeh & M. Al Tantawi
2nd Exam 29/11/2012
Student name: ID:..Section:. Serial # (
Problem 1 (3 points): Read carefully the following paragraph:

A couple (Ann and Bob) decided to go boating on a sunny summer day. Bob packed the
fishing rods in the speed boat, then asked his wife if the petrol tank was full. She said, "Yes,
the petrol tank is full." The couple then sped out onto the sea in the speed boat. After going
for about ten minutes the motor stopped.
Determine which of the following sentences is: True (Fact), False, Inference
Sentence
T,F,I
The couple went boating

The couple intended to go fishing.
They didn't catch any fish, because the motor
stopped
He believed what she said about the petrol was true
They packed the fishing rods in the speed boat.
The outboard motor stopped after 10 minutes
Problem 2 (4 points): Complete the following phrases with the most suitable
choice:
The .. of an audience consist of factors such as age, race, gender,

A response that states, why a persons problem exists is called

...
The type of sounds made by jackhammers, rock bands, and computer printers that
compete for our attention and make it difficult to listen is called
...

...
Problem 3 (3 points): Name three parts of Outline for Presentation:
Problem 4 (10 points): Determine whether the following are True or False:
Morphology: The study of sounds of words.

Listening to a lecture is an example of comprehensive listening
That they can no longer be themselves in your presence. This is
an example of hot buttons.
Listening goes beyond simple recognition of sound
41% of people have some kind of speaking fear in front of group.
The main point and their details should be mentioned in the
introduction and the body of the presentation.
Memorizing your speech is the best delivery choice you can
make.
Examples and comparisons are examples of verbal supporting
material in presentations.

Instructors: M. Al Tantawi & M. Rawashdeh
2nd Exam 29/11/2012
Problem 1 (10 points): Determine whether the following are True or False:
Examples and comparisons are examples of verbal supporting
material in presentations.
Listening to a lecture is an example of comprehensive listening
Memorizing your speech is the best delivery choice you can
make.
Listening goes beyond simple recognition of sound
That they can no longer be themselves in your presence. This is
an example of hot buttons.
The main point and their details should be mentioned in the
introduction and the body of the presentation.
Morphology: The study of sounds of words.
41% of people have some kind of speaking fear in front of group.
Problem 2 (3 points): Name three parts of Outline for Presentation:
Problem 3 (4 points): Complete the following phrases with the most suitable
choice:

...
The type of sounds made by jackhammers, rock bands, and computer printers that
compete for our attention and make it difficult to listen is called
...
A response that states, why a persons problem exists is called

...
The .. of an audience consist of factors such as age, race, gender,


the petrol tank is full." The couple then sped out onto the sea in the speed boat. After going
for about ten minutes the motor stopped.
Determine which of the following sentences is: True (Fact), False, Inference
Sentence
T,F,I
The outboard motor stopped after 10 minutes

They packed the fishing rods in the speed boat.
They didn't catch any fish, because the motor
stopped
The couple intended to go fishing.
The couple went boating
He believed what she said about the petrol was true

Instructors: M. Rawashdeh & M. Al Tantawi
2nd Exam-MU
Problem 1 (2 points): How to decide the suitable type of visual and media of the
presentation (Name 4 Points)
nature of the subject
audience level of sophistication
purpose is the visual intended to serve

presentation take place
Problem 2 (2 points): Name four steps of Presentation Preview preparation:

Analyze the Audience
Determine the General Purpose
Determine the Specific purpose
Identify the Central Idea

Identify the Main Points
Gather Supporting Material
Organize the Outline
Rehearse
Problem 3 (10 points): Complete the following phrases with the most suitable choice :
Good eye contact, forward leaning body posture, and a comfortable distance
between you and the speaker are aspects of attending behavior.
When listening to ourselves while someone is talking to us, we are being

distracted by internal distractions.
A delivery that is well-prepared and delivered conversationally is called

extemporaneous.
When seeking to persuade an audience, a speaker can convince, reinforce, or
actuate.
Discriminative : involves recognizing different auditory and visual messages and

identifying their distinguishing features before we process the messages at any
other level.
Territory : our relationship to fixed space such as favorite chair at home.
Fact; made after observation based on observable sense data
Problem 4 (3 points): Name the suitable response style for the following sentences:
Sentence
response style
You are right
Evaluating Judge
If I were you.
Evaluating Advice
You may feel that way because.
Interpreting
I am sure things will be better
Supporting
What makes you think that?
Questioning
If I understand you..
Paraphrasing

the petrol tank is full." They drove down to the jetty and launched the boat. The couple then
sped out onto the sea in the speed boat. After going for about ten minutes the speed boat's
motor spluttered then stopped. They arrived back at the shore several hours later.
The boat sped out onto the lake on a sunny summer day. (
Because the motor broke down they had to row back to shore (
The car they used to tow the boat had a full tank of gas (
The motor stopped because they ran out of petrol (
She said that the petrol tank was full. (
The outboard motor stopped after 10 minutes. (
)
)
)
I
2nd_MU Exam
Communication Skills, ELE205,
Problem 1 (11 points): Complete the following phrases with the most suitable choice
Teaching and describing are examples of informative presentation.
Actuating presentation seeks to move the audience to take action.
Worry of forgetting some words can be happened in memorized presentation

delivery style.
Judging and separation facts are all examples of critical listening.
Faulty causation when coincidental events are seen as having a cause effect
relationship.
The response that asks for additional information or clarity of information is called
questioning.
When listening to ourselves while someone is talking to us, we are being distracted
by internal distractions.
Use of expert opinion as a verbal support is called testimony.
Territory: our relationship to fixed space such as favorite chair at home.
85% of what we know we have learned by listening.
Problem 2 (1.5 point): Name three things that we cant do and still listening at the same
time:
Take mental holidays
Allow our mind to wonder
Daydreaming
Plan
Worry
Problem 3 (1.5 point): Name three types of Listening:

1)
2)
3)
Discriminative
Therapeutic, Critical
Comprehensive,
Appreciative
Problem 4 (3 points): Name the suitable response style for the following sentences:
Sentence
You are right
response style
Evaluating - judge
If I were you.
Evaluating- advice
You may feel that way because.
interpreting
I am sure will be better.
supporting
What makes you think that?
questioning
If I understand you..
paraphrasing

the petrol tank is full." They drove down to the jetty and launched the boat. The couple then
sped out onto the sea in the speed boat. After going for about ten minutes the speed boat's
motor spluttered then stopped. They arrived back at the shore several hours later.
The boat sped out onto the lake on a sunny summer day. (
Because the motor broke down they had to row back to shore (
The car they used to tow the boat had a full tank of gas (
The motor stopped because they ran out of petrol. (
She said that the petrol tank was full. (
The outboard motor stopped after 10 minutes. (
)
I
)
)
)
I
Yarmouk University, Electronics Eng. Dept.

ELE205 Communication Skills Final Exam
Instructors: M. Smadi and M. Tantawi
8/8/2012
Student name....ID Section.......... Serial # (
Problem 1 (2 points): Determine whether the following statements are (Tangible or Intangible)
Statement
Answer
...because my feelings are hurt.
...because I think you dont like me.
...because I have to spend money on a new television set.
...because I was unable to complete the work on time.
Problem 2 (2 points): Put an X next to those statements that effectively state impressions.
Statement
Answer
I get the feeling youre looking forward to your vacation out West,
right?
Im getting the idea that youre happy about Dales promotion. Am I
right?
It appears to me that youre being too hasty.
Why are you always so rude?
Problem 3 (2 points): Determine whether the following statements are (Informing or Order)
Statement
Answer
Twice youve asked to use my tools, and both times I said no. The
answer is still the same.
I feel hurt when you yell at me.
I need more help to complete these calls this week.
Lets talk about something other than politics.
Problem 4 (2 points): Put an X next to those statements that describe specific behaviors only.
Statement
Answer
You asked for my help locating that center.
This morning you interrupted me while I was on the phone with a
customer.
You waste my time with stupid questions.
You look at the newspaper when I am talking to you
Problem 5 (2 points): Put an X next to those statements that constructively describe what the
speaker is feeling.
Statement
Answer
When youre late coming home from work, I feel bad.
I feel its time for us to take a break.
I dont feel good about being here; Sams always complaining about
something.
I feel nervous about that speech assignment coming up.
1
Problem 6 (2 points): Determine whether the following statements are (Tentative or Absolute)
Statement
Answer
Breaks should be more than 10 minutes long.
Foreign cars are engineered better than American models.
That gauge isnt accurate. Dont ever trust it.
I think Sam made some good points about that grievance you wrote
up.
Problem 7 (2 points): Put an X next to those statements that make direct and specific requests.
Statement
Answer
What do you know about the settings on this new copier?
Since Ive been putting in overtime at work, could you please help
getting supper on the table?
Can you help me file this batch of office equipment requests that
came in this morning?
The RGB electric typewriter needs to have a semiannual cleaning.
Problem 8 (2 points): Determine whether the following statements are (Specific or General)
Statement
Answer
Place the cost forms for XB4773 on the computer terminal in my
office for entry.
He is a poor worker based on that project he turned in.
Send us some of those fancy switches for the control panel.
Juan has not missed one days work since being hired at this job.
Problem 9 (4 points): Determine whether each of the following characteristics are referred to
(Avoiders (A), Friendly helpers (F), Compromisers (C), Tough battlers (T) or Problem solvers
(P)). {Write the corresponding character}
Answer
Characteristic
They share information about what they need and listen to
understand what the other needs.
A person who aims to win all conflicts at any cost.
Their needs come first, with no regard for the others needs.
A person who responds to conflict by changing the subject or just
walking away
They are interested in implementing their solution to a problem
rather than listening to opinions of others.
They believe that both parties can and will get their needs met.
Hate difficult conversations and will do anything to avoid the issue.
A person who seeks to find the middle ground or split the
difference in conflict situations
Problem 10: Fill up the correct answer in Table.1: (30Points)

1) Poor listening is caused by which of the following?
a. Not having been taught good listening
b. Using the thoughtspeech speed advantage
c. Maintaining emotional control
d. Wanting to understand others
e. Blocking outside distractions
f. b and e
2) Responding to information overload includes which of the following?

a. Ask for help if you need it, and delegate work if possible.
b. Recognize that someone is busy, and ask to talk to her later.
c. Ask a friend to come over later since you have work to do.
d. Turn off the stereo and television when a friend is talking.
e. a and b
f. All of the above.
3) Factual messages are characterized by which of the following?

a. Include your interpretations of why something has happened
b. Should start with a phrase like I think or In my opinion
c. Can be about the past, present, or future
d. Can include assumptions about what is being reported
e. They only describe what can be seen, heard, felt, touched, or tasted
f. a, b and c.
4) The central idea of a speech is characterized by all EXCEPT which of the following?
a. Expressed in a single sentence
b. Contains a subject and a focus
c. Comes in the form of question
d. Stated neither too generally nor too specifically
e. Shared in the introduction and conclusion of the speech
f. d and e
5) Overcoming personal biases is NOT assisted by which of the following?

a. Recognizing the various ways in which we communicate our biases
b. Acknowledging that racism and discrimination still exist today
c. Acknowledging how history continues to influence our current thinking
d. Placing blame on someone for past interactions youve had with others
e. Knowing the terminology used for discriminating bias
f. b and e
6) Which of the following is an example of a behavior that will prevent you from being an attentive
listener?
a. Any behavior associated with the attitude I want to understand you.
b. Leaning toward the speaker
c. A comfortable interpersonal distance
d. Appropriate frequency of eye contact
e. Looking through a newspaper while someone is talking to you
7) Effective communication can be defined as the process of:

a. Sending messages
b. Sharing understanding
c. Talking to one or more persons
d. Expressing ideas
e. Listening to someone
f. a and e
8) Negative assertion is based on the assumption that:

a. "your uniform is a mess"
b. "when I say no, I feel guilty"
c. "to err is human"
d. "you forgot to pick me up"
e. through active questioning, you can determine if the criticism is valid or unfair"
f. None of the above
9) The study of how different cultures use space is called:

a. Chronemics
b. Kinesics
c. Proxemics
d. Vocalics
e. Oculesics
f. haptics.
10) A set of rigid and unfavorable attitudes toward a particular group or groups that is formed in
disregard of facts is called:
a. Racism
b. Discrimination
c. Scapegoating
d. Prejudice
e. Stereotyping
11) Suggestions for giving and/or getting feedback include which of the following?
a. It should be appropriate.
b. It should be implemented fully.
c. It should be general rather than specific.
d. b and c
e. a, b and c
f. None of the above is an appropriate suggestion for feedback.
12) Listening differs from hearing in that hearing involves only one of the following:
a. Mentally tuning in to what is being said
b. Assigning meaning to sound
c. Verifying accuracy of understanding
d. a and b
e. Responding appropriately
f. The physical recognition of sounds
13) Techniques an employee can use to cope effectively with criticism:

a. Fogging
b. Negative assertion
c. Negative inquiry
d. Tentative
e. a, b and c
14) A persuasive speech asking management to implement domestic partner benefits is designed to:
a. Actuate
b. Reinforce
c. Inform
d. Explain
e. Convince
f. teach
15) When we communicate to meet others, demonstrate ties, and build friendships, which of the
following communication functions are we fulfilling?
a. Practical functions
b. Personal growth functions
c. Decision-making functions
d. Social functions
e. Intellectual functions
f. d and e.
16) Deciding the key message of a speech is what step in the speech preparation process?
a. Determining the general purpose
b. Analyzing the audience
c. Planning how to get out of the speech assignment
d. Organizing the speech
e. Identifying the central idea
17) The ability to put yourself in someone elses shoes is referred to as:
a. Unconditional positive regard
b. Openness
c. Empathy
d. Congruence
e. Assertion
f. a, b and c
18) About. of people have some kind of speaking fear in front of puplic:
a. 59%
b. 41%
c. 75%
d. 20%
e. 85%
f. 25%
19)
a.
b.
c.
d.
e.
f.
Intercultural competencies include which of the following?

Believing that people across cultures communicate in similar ways
Treating everyone with dignity and respect
Assuming someones inability to speak English is a sign of low intelligence
Recognizing that there is no need to understand different cultures
Making use of stereotypes since you already have them
a and b
20) Effective use of visual support includes all EXCEPT which of the following?
a. Knowing the choices/forms available to you
b. Deciding which media form is best for your purpose and audience
c. Rehearsing with your visuals
d. Considering the location (setting) where the speech is to be delivered
e. b and c
f. Using as many visuals as possible
Instructors: M. Smadi and M. Tantawi
Problem 10 (Table 1) Choose and circle the correct choice.
Q#
Answer
Answer
Answer
Answer
Answer
Answer
10
11
12
13
14
15
16
17
18
19
20
Reacting passively or aggressively when we feel that someone is violating our rights
is a kind of:
A) Respect
B) Flexibility
C) Clarity
D) Tough battlers
E) Conflict
F) Assertiveness
Some skills to solve conflicts:

A) Clarify that your opinions are just
opinions.
C) Use tentative and not specific
language.
E) Opens up the sender to other view
points
G) Only A, B and E are true.
G) Value conflict
H) Ego Conflict
B) Considering your true opinions as

facts
D) Give direct, honest and appropriate
messages.
F) All of A, B, C, D, E are true.
H) Only A, D and E are true.
Which of the following is (are) considered to describe the fair fighting:

A) Try to maintain control of anger.
B) Take turns clearly expressing your
concerns.
C) Expand your fighting to hide the real
D) Be fair and sensitive to the feelings of
issue.
the others.
E) Select any time to start fighting
F) Only A, B and D.
G) Only A, B and C.
H) Only A, B and E.
Determine whether each of the following characteristics are referred to (Avoiders,

Friendly helpers, Tough battlers, Compromisers or Problem solvers).
Characteristic
They expect to get their needs met regardless of the costs.
Answer
Tough battlers
Try to stay away from conflict by leaving situation, changing the

subject
They give in to keep the peace
They subscribe to the principle we must both give a little.
Avoiders
Problem
solvers
Friendly
helpers
Compromisers
They may lack the time, confidence, energy or skills to engage in

Avoiders
conflict.
They are interested in implementing their solution to a problem Tough battlers
rather than listening to opinions, needs and feelings of others.
They employ persuasion with emotional appeals, forceful deliveries Tough battlers
and persistence to get their needs
They share information about what they need and listen to
Problem
understand what the other needs.
solvers
Their needs come first, with no regard for the needs of others
Tough battlers
Hate difficult conversations and will do anything to avoid facing the

Avoiders
issue.
They think that those involved in the conflict must each be prepared Compromisers
to give up something in order to reach a solution.
They are impatience with others who do not see things their way
Tough battlers
They expect to settle for less than their needs.
Compromisers
Determine whether the following statements are (Specific or General)

Statement
Your office is dirty
You are really doing a good job.
You were 20 min. late for work this morning
Get the blue, two year old Grand Cherokee
Never buy that brand of tools. It is really junk
There is 30 percent chance of rain in the forecast today.
You certainly let your boss take advantage of you.
You can find Ahmad in the faculty, room number 302
Answer
General
General
Specific
Specific
General
Specific
General
Specific
Determine whether the following statements are (Tentative, Order or Absolute)

Statement
Answer
Believe me; you have just got to buy this computer software
Order
You have to share the overtime with Kim.
Order
I think union company is better than non union.
Tentative
Breaks should not be more than 10 minutes long.
Absolute
That gauge is not accurate. Dont ever trust it.
Absolute
In my opinion you need to exercise if you want to stay healthy.
Tentative
American cars are engineered better than any other cars.
Absolute
You dont seem interested in listening or talking right now.
Tentative
Determine whether the following statements are (Tangible or Intangible)

Statement
Because my feelings are hurt.
Because Im embarrassed to say no.
Because that makes me look bad.
Because I think you do not like me.
Because I need more time.
Because you save my money by fixing my computer.
Because I need to go to class this morning.
Because my car exhaust is broken.
Answer
Intangible
Intangible
Intangible
Intangible
Tangible
Tangible
Tangible
Tangible
Name the main cause of conflict in the workplace?

Bad worker performance
Techniques an employee can use to cope effectively with criticism:
1.Fogging
2. negative assertion
3. negative inquiry.
Hijjawi Faculty for Engineering Technology

Electronic Engineering Department
Makeup 2nd Exam
Communication Skills, ELE205, 2nd semester 2010-2011
Student name: ... ID:...Section:.
Problem 1: Label the following statements by True or False

U
Answer
Statement
Paraphrasing explains why something happens by adding information.
Bad listening may occurs because we disagree with speaker.
Expressing our feeling mean sharing our deepest inner emotions with
everyone at any time.
I am not sure I made myself clear, is a sentence that is used to encourage
the receiver to paraphrase the message.
Tangible statements are like Hearing that someone loves you.
Fogging is a technique of calmly acknowledging unfair criticism without
agreeing or disagreeing.
Impression checks have to be used with a curious.
We remember 50% of what we hear.
Nonverbal message can contradict the verbal message.
"I think that I hate my wife", is an example of direct feeling message.
Problem 2: Determine whether each of the following characteristics is referred to

(Avoiders (A), Friendly helpers (B), Tough battlers (C), Compromisers (D) or
Problem solvers (E)). {Write the corresponding character}
Characteristic
Answer

subject
Problem 3: Determine whether the following statements are (Specific (A) or General
(B)) {Write the corresponding character}
Statement
Answer

Problem 4: Determine whether the following statements are (Tentative (A), Order (B)
or Absolute (C)) {Write the corresponding character}
Statement
Answer

Problem 5: Determine whether the following statements are (Tangible (A) or

Intangible (B)) {Write the corresponding character}
Statement
Answer

Problem 6 : Name three types of Listening:

1)
2)
3)
Problem 7: Name three things that we can not do and still listen at the same time:
1)
2)
3)
Good Luck
Hijjawi Faculty for Engineering Technology

Electronic Engineering Department
Instructors: M. Rawashdeh &M.Al-Sumady
2nd Exam 23/12/2010

Exam time: 45m.
Student name: ... ID:...Section:.
Problem 1 (6 marks): For the following questions, chose the right answer:
Some skills to solve conflicts:
A) Clarify that your opinions are just
opinions.
C) Use tentative and not specific
language.
E) Opens up the sender to other view
points
G) Only A, B and E are true.
B) Considering your true opinions as

facts
D) Give direct, honest and appropriate
messages.
F) All of A, B, C, D, E are true.
H) Only A, D and E are true.
Which of the following is (are) considered to describe the fair fighting:

A) Try to maintain control of anger.
C) Expand your fighting to hide the real
issue.
E) Select any time to start fighting
G) Only A, B and C.
B) Take turns clearly expressing your

concerns.
D) Be fair and sensitive to the feelings of
the others.
F) Only A, B and D.
H) Only A, B and E.
Reacting passively or aggressively when we feel that someone is violating our rights
is a kind of:
A) Respect
B) Flexibility
C) Clarity
D) Tough battlers
E) Conflict
F) Assertiveness
G) Value conflict
H) Ego Conflict
Problem 2 (2 marks): Determine whether the following statements are (Tentative

(A), Order (B) or Absolute (C)) {Write the corresponding character}
Statement
Answer

Problem 3 (4 marks): Determine whether each of the following characteristics is

referred to (Avoiders (A), Friendly helpers (B), Tough battlers (C), Compromisers
(D) or Problem solvers (E)). {Write the corresponding character}
Characteristic
Answer

subject
Problem 4 (2 marks): Determine whether the following statements are (Tangible (A)
or Intangible (B)) {Write the corresponding character}
Statement
Answer

Problem 5 (4 marks): Determine whether the following statements are (Specific (A)
or General (B)) {Write the corresponding character}
Statement
Answer

Problem 6 (2 marks): Name the main cause of conflict in the workplace?

Good Luck

Skills 2nd Exam by Yes Team

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yes.yarmouky.

Instructors: M. Smadi, & M. Tantawi

A response that states, why a persons problem exists is called interpreting.

The goal of effective listening is shared understanding.

May not add any new information in conclusion of the presentation.

A delivery that is well-prepared and delivered conversationally is called extemporaneous.

A restatement of central idea

Appropriate closing remarks

distractions, 5)Take advantage of though

4)Develop an open mind

Problem 6 ( 5 points): Determine whether the following are True or False:

Listening is our primary source of learning.

More people fear speaking in public than fear dying.

Being prepared and rehearsing a presentation increases a speakers worrying.

Listening goes beyond simple recognition of sound.

"Yarmouk University in Jordan" is an example of a central idea.

Read carefully the following paragraph:

The couple went boating. (

The couple intended to go fishing. (

They didn't catch any fish, because the motor stopped.(

They packed the fishing rods in the speed boat. (

He believed what she said about the petrol was true.(

The outboard motor stopped after 10 minutes.(

Instructors: M. Smadi, & M. Tantawi

A response that states, why a persons problem exists is called .

The goal of effective listening is .

A delivery that is well-prepared and delivered conversationally is called .

The of an audience consist of factors such as age, race, gender,

A verbal support that includes definition, description, and analysis is called

Problem 6 ( 5 points): Determine whether the following are True or False:

Read carefully the following paragraph:

The couple went boating. (

The couple intended to go fishing. (

They didn't catch any fish, because the motor stopped.(

They packed the fishing rods in the speed boat. (

He believed what she said about the petrol was true.(

The outboard motor stopped after 10 minutes.(

Instructors: M. Smadi, & M. Tantawi

Problem 6 ( 5 points): Determine whether the following are True or False:

Listening is our primary source of learning.

More people fear speaking in public than fear dying.

Being prepared and rehearsing a presentation increases a speakers worrying.

Listening goes beyond simple recognition of sound.

"Yarmouk University in Jordan" is an example of a central idea.

A response that states, why a persons problem exists is called interpreting.

When seeking to persuade an audience, a speaker can convince, reinforce, or actuate.

May not add any new information in conclusion of the presentation.

The goal of effective listening is shared understanding.

A delivery that is well-prepared and delivered conversationally is called extemporaneous.

Read carefully the following paragraph:

They didn't catch any fish, because the motor stopped.(

He believed what she said about the petrol was true.(

They packed the fishing rods in the speed boat. (

The outboard motor stopped after 10 minutes.(

The couple went boating. (

The couple intended to go fishing. (

Instructors: M. Tantawi & M. Smadi

Listening goes beyond simple recognition of sound.

More people fear speaking in public than fear dying.

Being prepared and rehearsing a presentation increases a speakers worrying.

Listening is our primary source of learning.

Why do you think that might be happening to you? is an open-ended question.

distractions, 5)Take advantage of though

4)Develop an open mind