Professional Documents
Culture Documents
Assessment
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Ms
OVERALL GRADE
Mrs
(Circle one)
YES
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13
10
14
11
15
12
16
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Date graded:
______/______/20______
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______/______/20______
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________________________________
-2
1.
2.
3.
Number the answers according to the numbering system used in this question
paper.
4.
-3
SECTION A
QUESTION 1
1.1
Indicate whether the following statements are TRUE or FALSE. Choose the
answer and write only 'true' or 'false' next to the question number
(1.1.1 1.1.9). Correct the statement if it is false.
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.1.6
1.1.7
1.1.8
1.1.9
The only reason why many people travel throughout the world is to
identify business opportunities.
Taking personal cell phone calls while you are dealing with a client
at the workplace is regarded as behaving in an unprofessional
manner.
(15)
-4
1.2
A
B
C
D
1.2.2
A
B
C
D
task team
action plan
work schedule
diary
1.2.3
A
B
C
D
Nonassertive
Responsive
Aggressive
Assertive
1.2.4
A
B
C
D
garbage collector
rubbish bin
storage facility
shredder
1.2.5
A
B
C
D
Islam
Christianity
Judaism
Catholicism
1.2.6
A
B
C
D
being aggressive.
remaining calm.
showing irritation.
raising ones voice to make ones point.
-5
1.2.7
A
B
C
D
Verbal
Oral
Peer
Non-verbal
1.2.8
A
B
C
D
Being stressed
Being confused
Being disorganised
All the above-mentioned
1.2.9
A
B
C
D
Team members
Team roles
Team dynamics
Teamwork
1.2.10
A
B
C
D
1.2.11
Contractors and
stakeholders.
service
providers
are
examples
of
A
B
C
D
internal
public
external
key
1.2.12
A
B
C
D
SADTU
NEHAWU
SAMWU
NUM
-6
1.2.13
A
B
C
D
1.2.14
A
B
C
D
Effective delegation
Taking regular smoke breaks
Maintaining a well organized workplace
Effective management of e-mails and phone calls
1.2.15
A
B
C
D
(15)
1.3
Write the following ACRONYMS in full next to the relevant question number,
(1.3.1 1.3.5).
1.3.1
NGO
1.3.2
BEE
1.3.3
SMS
1.3.4
1.3.5
UIF
(5 2)
(10)
-7
1.4
COLUMN A
1.4.1
Micro environment
1.4.2
Macro environment
1.4.3
A shaper
1.4.4
Team recognition
1.4.5
Strike action
1.4.6
Grievance
1.4.7
Delegation
1.4.8
Prioritisation
1.4.9
Teamwork dynamics
1.4.10
Teamwork coherence
COLUMN B
(10)
[50]
TOTAL SECTION A:
50
-8
SECTION B
QUESTION 2
CODE OF CONDUCT
Nestl
Since its founding, Nestls business practices have been governed by integrity,
honesty, fair dealing and full compliance with all applicable laws. Nestl employees
worldwide have upheld and applied this commitment in their every day
responsibilities ever since, and Nestls reputation remains one of the companys
most important assets today.
Nestl and its employees are bound by the law. Compliance with all applicable laws
and regulations must never be compromised. Employees shall avoid conflicts of
interest whenever possible. Employees must never engage in fraudulent or any
other dishonest conduct involving the property or assets or the financial reporting
and accounting of Nestl or any third party. This may not only entail disciplinary
sanction but also result in criminal charges.
Nestl respects the personal dignity, privacy and personal rights of every employee
and is committed to maintaining a workplace free from discrimination and
harassment. Employees who feel that their workplace does not comply with the
principle of non-discrimination are encouraged to raise their concerns with the HR
Department.
2.1
(1 2)
(2)
2.2
(6)
No business can set organizational objectives without taking into account its
code of conduct. List any three generic purposes of all businesses when
setting their organisational objectives.
(3 2)
(6)
Name FOUR actions that a manager can take against any person who
trespasses the code of conduct of the business.
(4 2)
(8)
2.3
2.4
2.5
Name any FIVE applicable laws that Nestl will h ave to adhere to in order to
be ethical and to act within their code of conduct.
(5 2)
(10)
2.6
2.7
What does the following sentence from the case study mean: Employees
shall avoid conflicts of interest whenever possible.
Nestls code of conduct should also aid ethical marketing. Briefly discuss
any THREE forms of unethical advertising.
(3 2)
(2)
(6)
[40]
-9
QUESTION 3
WORKSHOP - TIME
MANAGEMENT
Peter Smith, the resident psychologist of the company Clockwork Precision, was
conducting a workshop on time management when he was interrupted by Terence
Lawrence, the public relations manager, 'Sure, your idea of spending one hour per
day on paper work or planning sounds great in theory. But I dont even have five
spare minutes to myself. Were hit with requests and complaints all day.'
'But surely your second in command can take some of the calls while you are taking
care of paper work or planning?'
'Thats what you think. They all want to see the main PR man when they have a
problem. Even when Im on leave, they refuse to speak to anybody else. And my
secretary is quite scatterbrained when it comes to taking calls and keeping track of
appointments there are many times that I have had to face a fuming client because
she has forgotten to inform me about him previously.'
3.1
3.2
It is clear that the public relations manager of this business is overloaded with
information. List SIX communication methods that this business can use in its
workplace environment to overcome this problem.
(6 1)
(6)
Explain how Terence Lawrence, the public relations manager, can manage
his diary effectively to avoid being confronted by a client of which he is not
aware.
(3 2)
(6)
3.3
Name any TWO planning aids, apart from the diary that the public relations manager
can use effectively in the workplace.
(2 1)
(2)
3.4
As secretary of this business, who can you approach whenever you need
assistance with your job? Name any THREE people.
(3 1)
(3)
-10
3.5
(2)
3.6
(1)
3.7
3.7.1
3.7.2
3.7.3
Interruptions
(2)
Telephone
(2)
(2)
3.7.4
3.7.5
Not saying no
(2)
Meetings
(2)
3.8
'Terence Lawrence, the public relations manager, complains about not having
a five spare minutes for himself. The problem might be that he does not
delegate tasks.'
3.8.1
3.8.2
(2)
(4 2)
(8)
[40]
-11
QUESTION 4
AIDS is now the single biggest cause of death in South Africa. Just over a decade
ago, one of the concerns widely expressed by management in the retail world was,
'How will I handle the situation if my customers find out I have an HIV-positive staff
member?' A couple of years later, the concern was how to replace sick or dying staff
members. With companies looking at a loss of between a quarter and half of their
workforce or more it is no wonder they have begun to take AIDS seriously. It is no
longer a case of sticking up a few posters from the Department of Health. How any
company tackles the epidemic has become a strategic decision as it also has a direct
impact on productivity. HIV/AIDS gives us a chance to question the way we have
traditionally responded to issues. What is the responsibility of a company to its staff
and to the society in which it operates?
4.1
4.2
(5 2)
(10)
(6)
4.3
(6)
4.4
4.5
Trade unions can play various roles with regard to HIV in this industry, but
also in general. Explain the roles played by a trade union in general. (5 2)
(10)
(8)
[40]
-12
QUESTION 5
5.1
5.1.1
5.1.2
5.1.3
(4)
(8)
(2)
5.2
'Well strike till our demands are met', said the municipal workers union. But,
unlike previous strikes, there was no emptying of refuse bins in the streets of
Johannesburg. The strike was conducted in a very dignified manner.
5.2.1
5.2.2
(2)
(3)
5.2.3
(2)
(2)
5.3
Briefly define culture and list FOUR important aspects that you will look at in
order to understand the culture of a specific nation.
(3 + 4)
(7)
[30]
TOTAL SECTION B:
GRAND TOTAL:
150
200