535 Louisiana Avenue Phone

Vivian, LA 71082 318-375-5867

E-mail
Michaellayman2005@yahoo.com

J. Michael Layman

Summary of  Beneficial and successful management experience within a high paced

qualifications customer service setting.
 Served as a direct liaison to property owners. Made decisions on
owner’s behalf concerning their rental properties using discretion and
independent judgment.
 Direct and approve daily work of maintenance staff and vendors.
 Inspect properties periodically and complete unit upgrade forms.
 Managed a 670 unit self storage property.
 Possess ability to screen, recruit, train, and evaluate performance of
employees and ensure compliance with established policies and
procedures.
 Dramatically reduced payroll costs with effective scheduling.
 Created a motivated sales team using sales incentive programs and
excellent sales floor awareness.
 Skilled at assessing the needs of customers, increasing sales through
introduction of new product lines, and assuring customer satisfaction.
 Planned and conducted various workshops on Management and
Supervisory skills, Human Resources, Retail selling skills, and Results
based interactions.
 Responsible for following the lien process and auctions due to
nonpayment of rent.
 Maintained awareness of market trends.
 Ensured standards of quality, customer service and health and safety
are met.

Employment Relief Property Manager 02//2008 through 02/2010

Public Storage
Bossier City, LA

Cashier 01/2006 through 11/2007

Fill-Ups Food Store
Destin, FL

Property Manager 05/2004 through 07/2005

Newman-Dailey Resort Properties. Inc.
Destin, FL

Office Manager 03/2003 through 03/2004

Business Services, Etc.
Fairmont, WV

Store Manager 09/2000 through 08/2002

 Sprint PCS/Us Unwired
Fort Walton Beach, FL

Store Manager 07/1995 through 03/2000

The Finish Line
Panama City, FL & Dothan, AL

Store Manager 07/1993 through 04/1995

Foot Action USA
Pensacola, FL & Mobile, AL

Sales Associate 10/1992 through 07/1993

The Record Bar
Mary Esther,FL

Customer Service Manager 08/1985 through 08/2001

Kelly’s IGA
Niceville, FL

Education Bachelor of Arts degree in Communication Arts

University of West Florida Pensacola, FL

 Emphasis on Advertising with a Minor in Marketing.

 President’s List
 Dean’s List
 GPA: 3.78 in Major field of study, and 3.5 cumulative.

Associate of Arts degree in Business

Okaloosa Walton Community College Ft. Walton Beach, FL

Awards received  Finish Line Recruiting Manager of the Year

 Awards for Excellence in Inventory Control.

 Pinnacle Club Sprint PCS/Us Unwired.

 Employee of the month Newman-Dailey Resorts

Honor Societies  Kappa Tau Alpha – Nation’s leading honor society that recognizes
scholarship among journalism/mass communications students.
 Alpha Sigma Lamda – National honor society dedicated to adult
students who, while adroitly handling their life responsibilities, achieve and
maintain high scholastic standards.