Contents

CHAPTER
NO.

TITLE

PAGE NO.

Certificate
Declaration
Acknowledgement
List of tables
List of exhibits
Chapter 1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.7.1
1.7.2
1.7.3
1.7.4
1.8
1.9

Introduction
Need for the study
Statement of the problem
Scope of the study
Review of literature
Objectives of the study
Methodology of the study
Period of the study
Tools used
Sample size
Area of the study
Limitations of the study
Chapter scheme

1
2
2
2
3
5
5
6
6
7
7
7
7
Chapter 2

2.1

Profile of the company

8
Chapter 3

3.1
3.2
3.3
3.4
3.5
3.6
3.7

5.1
5.2
5.3

IATA
FIATA
ICAO
General provision about customs procedure
Procedure for export
Types of cargo
Common export import documents
Chapter 4
Analysis and interpretation
Chapter 5
Findings
Suggestion
Conclusion
Bibliography
Abbreviation
Annexure

9
18
21
23
26
35
41
48
70
71
72
73
74
75

LIST OF EXHIBITS
EXHIBI
T NO.

TITLE

PAGE
NO.

4.1

Exhibit showing the satisfactory level of exporters regarding the

shipping company

49

4.2

Exhibit showing the satisfactory level of exporters regarding the

services provided by the airlines

51

4.3

Exhibit showing the number of transactions done by exporter year

53

4.4

Exhibit showing the satisfactory level of exporters regarding

airport maintenance

55

4.5

Exhibit showing the satisfactory level of on time delivery of

goods

57

4.6

Exhibit showing the destination of exports

59

4.7

Exhibit showing the Inco terms preferred by the exporter

61

4.8

Exhibit showing the satisfactory level of exporters regarding the

rates quoted by the airlines

63

4.9

Exhibit showing the experience of exporter in this field

65

4.10

Exhibit showing the satisfactory level in customs procedure in

airport

67

4.11

Exhibit showing the satisfactory level of exporters regarding the

people who are working in airports

69

LIST OF TABLES
TABLE
NO.

TITLE

PAGE
NO.

4.1

Table showing the satisfactory level of exporters regarding the

shipping company

48

4.2

Table showing the satisfactory level of exporters regarding the

services provided by the airlines

50

4.3

Table showing the number of transactions done by exporter year

52

4.4

Table showing the satisfactory level of exporters regarding airport

maintenance

54

4.5

Table showing the satisfactory level of on time delivery of goods

56

4.6

Table showing the destination of exports

58

4.7

Table showing the Inco terms preferred by the exporter

60

4.8

Table showing the satisfactory level of exporters regarding the rates

quoted by the airlines

62

4.9

Table showing the experience of exporter in this field

64

4.10

Table showing the satisfactory level in customs procedure in airport

66

4.11

Table showing the satisfactory level of exporters regarding the

people who are working in airports

68