RESUME

Kiragoriya Mathaliraj
gregoryshc@gmail.com
+91 9003284437

Career Objective:

Dynamic, self-motivated, goal-oriented professional, excel in team collaboration and

having the ability to follow thorough with projects. Committed to pursuing a career where I can
further develop my knowledge.

Professional Accomplishment Details:

Company : Working for Info-Services(IBM)

Duration : Nov 2009 – Till date
Designation : Sr.Technical Support Engineer
Company : Worked for Wipro InfoTech
Duration : Jul 2008 – oct 2009
Designation : Technical Support Engineer
Project : Royal Bank of Scotland
Roles & Responsibilities : Desktop & Laptop Support

• Managing IT Infrastructure and Application support at site of 2300 desktops & 70 Laptops.

• Installation and Configuration of windows Desktops

• Installation, Configuration and Troubleshooting of Windows 2003, Windows 2000,

Windows XP and Windows 9X.

• Having good knowledge in IBM-AIX

• Having good knowledge in TTS-RAS

• Configuring and Trouble shooting with Different types of Blackberry.

• Configuring Lotus Notes and troubleshooting.

• Responsible for setting the complete infrastructure of Local Area Network.

• Responsible for Customization / configuring of various Clients tools.

• Upgrading of Software’s and Drivers.

• High interaction knowledge about BCP related activities in Management Team.

• Configuring IBM iSeries Clients (Rumba, Merva).

• Antivirus Management using Symantec product to protect the site against threats with
Client Server Architecture.

• Basic knowledge in related with IBM AS 400 servers.

• Installation and Configuration of Network printer.

• Installation and configuration of mail clients (Outlook).

• Implementation of Raid (Basic knowledge).

 • Handled many BCP Tests.

• Handling various calls related to Desktops.

• Monitoring the Calls status and analyze the call reports using Codesk (IBM) tool.

• Interacting with various Support Teams on troubleshooting for support escalation.

• Asset Management.

• VDI (Virtual Desktop Infrastructure).

• Reporting & Documentation of Daily Activities.

Programming Languages

C, C++, Java, Unix, VB script

Multimedia Applications

Flash8 ,Adobe Photo shop, Sound forge

Educational Qualification

 2005 – 08. Sacred Heart College,Tirupattur.

o Bsc-csc (Bachelor of computer Science).
o Passed with an aggregate of 69.42% with a first class.

 2005- Government boys higher secondary school,vennandur.

o +2 Passed with a percentage of 72.58% with a first class. .

 April 2003- Government boys higher secondary school,vennandur.

o SSLC. Passed with a percentage of 87.4% with a first class.

Personal Details:

Father‘s Name : Rajamanickam

Sex : Male
Nationality : Indian
Date of Birth : 02-09-1988
Marital Status : Single.
Languages known : English, Tamil.

Declaration:

I hereby declare that the information and facts are true to best of my knowledge and belief.

Place: 157226 .
Date: Kiragoriya Mathaliraj.R