Professional Documents
Culture Documents
Fatsie My Notes
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Contents
Transport of change across the different Clients.........................................................................6
Delete Emails from SOST ......................................................................................................... 6
Set Up New Email Addresses 204 (254 is only for Unit Testing)...............................................6
Assign user to Org Structure Email Box - PPOMA_CRM.............................................................12
Quick Search............................................................................................................................. 16
CRM SMSs Affiliation Codes Maintain....................................................................................... 16
OTD Hand Delivery - Re-Delivery Complaint Cockpit Process -.................................................18
CRM 120min Process................................................................................................................ 20
Codes and Catalogs Part 1 of 2................................................................................................. 22
Codes and Catalogs for Marketing Campaigns Part 2 of 2.....................................................24
Add Status Priority Dropdown Options...................................................................................... 24
CRM SMS SCON...................................................................................................................... 25
CRM: Transaction Launcher...................................................................................................... 25
Now to add JVLA to the NAV bar in CRM................................................................................ 34
To Add and Remove Work Centers links from Profile Roles.......................................................44
Call List Rules........................................................................................................................... 44
Call List Process..................................................................................................................... 44
Manually Closing a Call List................................................................................................... 45
Call List Not Appearing............................................................................................................. 46
Adding Assignment Blocks to UI............................................................................................... 48
Cat Schema.............................................................................................................................. 49
SMS Ad Hoc Table Template (can be added directly in PROD)..................................................52
Change Do Not Update Email:.................................................................................................. 52
Transport change between same clients..................................................................................53
Check CRM PROD for failed Campaigns.................................................................................... 55
Campaign Rules........................................................................................................................ 55
Test Program Error.................................................................................................................... 59
Adding ERP and CRM TRL......................................................................................................... 59
Activating Business Functions................................................................................................... 59
Closing an Interaction in the GUI.............................................................................................. 60
Updating Info from ECC to CRM................................................................................................ 60
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403 Access Denied: Basis to Deactivate the Standard Authorization-Handler Content Filter
within Transaction SMICM......................................................................................................... 60
My-Mags: Product Pricing on My-Mags.com..............................................................................61
My-Mags: Pricing Codes Refresh Process CRM and ECC.........................................................62
My-Mags: CRM Update Promo Offer Codes from CRM...............................................................64
AL11 Output to CRM Directory.................................................................................................. 67
Adding Assignment Blocks........................................................................................................ 68
Automatically reprocess stuck queues..................................................................................... 69
Changing User Status on User Profiles...................................................................................... 70
Update the BUPA Relationship between ECC and CRM.............................................................70
SM000 Issue in Middleware...................................................................................................... 71
Emails not coming into CRM Inbox........................................................................................... 74
Change Status Flow.................................................................................................................. 76
Globally Reset User Personalization.......................................................................................... 77
CRM WEBUI Error: Transaction ICEXECUTE is Unknown............................................................77
Adding New User and System Status and Linking to Inbox Status............................................77
AL11 Program to Extra Files...................................................................................................... 78
Auto Email Receiver and Sender Address Maintain Update Table..........................................79
WEBUI Roles Parameters.......................................................................................................... 80
Import Categorization Schema via SAP GUI.............................................................................. 80
CRM Field Info doesnt transport to ECC................................................................................... 80
Cat Schema - Schedule Conditions Auto Email to OTD..........................................................80
Determine Employee Responsible in Email Activity..................................................................81
Maintain Campaign Status - M24 MKT - CL: Renew...................................................................83
Add Webshop Link to CRM........................................................................................................ 84
How make ERMS mail form avail as a Standard Response 7.0.................................................87
CRM Tokenization Table:............................................................................................................ 87
Adding a Field into CRM UI....................................................................................................... 87
CRM Slow.................................................................................................................................. 93
Delete Table Entry.................................................................................................................... 93
Inbox Mapping of Statuses....................................................................................................... 96
Credit Card Token Doesnt Appear in ERP.................................................................................96
BDOC Error Enter Card Type................................................................................................... 96
Campaign Tables...................................................................................................................... 97
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CRM
Transport of change across the different Clients
When making config changes in 204, go to client 254 and import those changes via SCC1.
204 to 254 (dev), then import to CRQ then CRP
Transaction - SCC1
Set Up New Email Addresses 204 (254 is only for Unit Testing)
1
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5
6
Create Auto Acknowledgment Form AND email sigantures and Welcome Letter ( this is
done in IC_Manager Knowledgement Management - Mail Forms-)
o
Signature
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Welcome Letter
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10 Activate Signature
o ZCRM_EMAIL_SIGN via SM30
o - Maintain in PRD in SE16 when Cornell has Email Form
11 Do SO28 in PRD when transport is in.
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Drill down to the structure and right click on a user and click Assign
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Quick Search
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Change/Maintain
New Entry
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OTD Hand Delivery - Re-Delivery Complaint Cockpit Process 1. Go to the Cockpit /n/nam/dispatching)
a. Enter required fields
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3. Go To Carrier Info and enter text and change Complaint Result to Resolved
(changing it to Resolved is of most importance as this status change will
update CRM)
a. Click Save and Back
4. Double click the line and change the final cockpit status e.g. Re-Delivered
a. Click save
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4. Non
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Now you would have created a Replacement or Credit for the Active or valid
Subscription and the Email will be completed.
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o
Enter Status Profile in the Position box and double click
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Enter the additional entries
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4.
5.
6.
7.
8.
9.
Save
After completing all these steps your link will be added to navigation bar profile.
SPRO Configure Transaction Launcher
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Double click the above selected line if you want to change the Title if you want a different
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Save
Back to SPRO
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4
5
6
Click on Factsheet (based on what the Call List is about, the agent may need more
Subscription Order information &/or the Agent may need to Renew the Subscription
Order)
Click on Interaction Record to update the Publication/Outcome
Click on END
Find the Call list switch to Edit Mode and mark the check boxes in the Complete Coloumn
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Cat Schema
Remember 2 things
First add the Schema (Codes and Cats) in the backend via SPRO then do the External Category
DEV SPRO Codes and Catalogs navigate to level needed and add the additional code
(Mags and Newspaper share the same level)
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TABU
CRMD_ERMS_PLCY
R3TR
TABU
CRMD_ERMS_PLVR
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R3TR
TABU
CRMD_ERMS_PLVR_T
R3TR
TABU
CRMD_ERMS_PROF
R3TR
TABU
CRMD_ERMS_PROF_T
R3TR
TABU
CRMD_ERMS_RLCN
R3TR
TABU
CRMD_ERMS_RLCN_T
R3TR
TABU
CRMD_ERMS_RULE
R3TR
TABU
CRMD_ERMS_RULE_T
R3TR
TABU
CRMD_IC_PLCY_EVT
R3TR
TABU
CRMD_IC_PROF_POL
Hi All,
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Campaign Rules
On the daily campaign attribute list, if there is no creation date, it will only look at the
previous days monitoring
Fatima Daniels: for renewals it looks current day, for suspension looks yesterday, payments
failures yesterday
[2014/06/04 02:19:21 PM] Curt Veenendaal: and welcomes? Yesterday
[2014/06/04 02:19:45 PM] Fatima Daniels: Only renewals look at today
Cant use OR in Daily Hard Coded
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If I had to guess, I would say there are probably Agent Subscriptions, listed in your Donor
results:
OWN
DONOR
AGENT
Yes
No
No
BP Number
Not = Agent
BP's
Agent BP's
Payment Method
Not = V
Donor
Agent
Recipient
Ship To
Is Ship = Payer?
BP Role = Payer
BP Role = Ship
To
No
Differen
ce
So you would need to bring in Payment Method (the Masterdata may not be updated but V is
for agent order payments) & Agent BP numbers to be certain (Theuns is well aware of how to
distinguish between the Own / Donor / Agent segments)
Id like to have a look at your segments (send me the numbers please) to ensure that there
isnt any data extraction issues.
Regards
Nasheel
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DP = Donor Payer
I did segmentation as you see below and these are the results
New Welcomes
MONTH
JAN
FEB
MA
R
OWN
1545
2513
1219
DONOR PAYERS
513
567
152
DONOR
RECIPIENTS
3546
2188
564
Total
560
4
526
8
193
5
Own
DR
Own
DP
Ship to =
Payer?
YES
NO
YES
NO
BP ROLE
PAYER
PAYER
SHIP TO
SHIP TO
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Hi Curt,
Im unfamiliar with the terms DR customers & DP customers
The attribute SHIP TO = PAYER? is use to differentiate between Own / Donor / Agent type
Subscriptions & the attribute BP Role is used to further specify which partner you want to
market to:
Is Ship =
Payer?
BP Role = Payer
BP Role = Ship
To
OWN
DONOR
AGENT
Yes
No
No
Donor
Agent
Recipient
Ship To
No
Difference
Note that if you are segmenting for Agent Orders, you have to also provide the Agent BP
numbers e.g. Discovery
Regards
Nasheel
From: Curt Veenendaal [mailto:Curt.Veenendaal@media24.com]
Sent: 10 March 2014 10:40 AM
To: Nasheel Ganas
Cc: Greg Nel
Subject: Welcome Email Segmentation Clarity
Hi Nasheel
I am running segmentations for Welcome Emails to be sent to customers.
I am trying to get the extent of where we are at to present to management to make a decision
on who we are going to send WELCOME EMAILS to.
I am using the following criteria (not sure if this is correct)
But I want to know, when I choose IS SHIP TO = PAYER?
If I select SHIP TO = PAYER? as YES and I select BP Role as PAYER then I am assuming it is
OWN customers
If I select SHIP TO = PAYER? as NO and I select BP Role as SHIP TO PARTY then I am assuming
it is DR customers
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Basis to deactivate the Standard Authorization-Handler Content Filter within Transaction SMICM
Menu -> Goto -> HTTP-Plugin -> Authorization-Handler.
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R34.21
R34.21
R39.15
R73.36
R34.21
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NO DISCOUNT:
Plus Postage:
Total - NO VAT:
R34.21
R12.22
R46.43
1. The first thing to do, and this will be repeatedly done, is to check the prices that are
displayed on the web shop.
2. The second step is to try and refresh the buffer and check the prices again on the web
shop. The refresh can be done by executing the function module
IPC_DET_CLEAR_CUST_BUFFER in transaction SE37. The parameters that should be
passed are as given in the screen capture below:
After doing this, check the prices on the web shop again (also refresh the browser
session by closing it and going back to the shop)
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3. If there has been no change on the prices, the next rest that is necessary is of the VMC.
To do this, use transaction SM52 and select the option shown in the screen capture
below. After this reset, refresh browser and check the prices again.
4. If the prices have not changed by now, this probably means that delta uploads are not
working properly and an issue should be raised for that to be investigated. In
circumstances where an emergency refresh is needed, reinitialize all prices by
triggering an initial load of all the prices.
i) Use transaction R3AS and enter the object Z_CUS_CONDITION as shown in the
screen capture below.
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ii) Monitor this object in transaction R3AM1 and also ECC in transaction SMQ1. Wait
until the replication done.
iii) Repeat process steps 1 3, checking as specified.
iv) NB: Only development and QA: Go to transaction SE 38 and execute the report
ZZ_REALIGN_CONDITION_TABLES. The report has been customized to run only in
DEV and QA, so an accidental execution of this step will not effect changes in
production. After running the report, repeat steps 1 3, conducting all the checks as
pointed out.
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Restart Internet Explorer If the Codes exist in ERP then they should appear in the CRM
Campaign ID
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Before:
This configuration added the CSV file as an attachment to the transaction
(Incorrect)
After:
This configuration send the file to the CRM Directory (Required results)
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Click edit
Choose Config
Add the Block and Save
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so that future event linkage errors will send a mail to XXXX workflow Inbox in CRM
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Adding New User and System Status and Linking to Inbox Status
a. Define Status Profile for User Status
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1. Find the Status Profile in SPRO - Define Transaction Types (Z010 = M24 MKT - CL:
Renew = ZM240004)
2. Define Status Profile for User Status - ZM240004
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Click on Configuration
Click on the Choose Configuration
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Click Edit
Select the Line where the extra line as to be added and click on the Add Line ( if the Add Line option is missing then click on the
last line and increase the row number by 1 to add an extra line you will have to manually move each line down till you get you to
where your line should be)
Click on Show Available Fields - Switch to Tree View
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Expand the applicable folder (e.g. Header) Select the line needed and click on the + button (the new line would be added to the
end of the WEB UI Page)
To move the line up or down select it and click on Show Field Properties
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CRM Slow
Check T-Code SM51 to check traffic on the system
Ask BASIS to re-index table BALHDR
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- Press Enter
Double on CODE
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****]
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ZISM00 O 50000005
SBMA
ZISM00 O 50000005
SBNP
Campaign Tables
CRMC_MKTPL_PROF --> CRM Customizing of Marketing Planning: Campaign Types
CRMC_MKTPL_CTYPT --> CRM Customizing Marketing Planning: Campaign Types Texts
CRMC_MKTPL_CTYPE --> CRM Customizing of Marketing Planning: Campaign Types
CRMC_MKTPL_CTYOB --> MKTPL: to link camp. type to objectives
CRMC_MKTPL_COT --> MKTPL: to link camp. types and objectives to tactics
CRMC_MKTPL_TACTS --> CRM Customizing of Marketing Planning: Campaign
CRMC_MKTPL_TYPL --> Assignment of Campaign Types to Graphic Profile
CRMC_MKTPL_CASC --> CAL: Assignment of search criteria to Campaign C
CRMC_MKTPL_CDET --> Customizing Marketing Planning Campaign Det. Con
CRMC_MKTPL_CM
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Find the Role in the Active Tab then right click on it and Select Create Info Type, fine the correct profile e.g. ZA_IC_Manager save
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Open T-code - BSP_WD_CMPWB - UI Component Workbench open the correct Configuration profile
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Transaction: SPRO
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Highlight RE_RULE_EXEC
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Client 254
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Auto Identify BP
T- Code SPRO - Define Account Identification Profiles
Service Request Error - Details Item *: The status procedure ZM240002 could not be set
from item category ZM24
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In the agent inbox, when searching for items of a my groups, SAP CRM automatically decides to not only search for items in
your group, but also for items for all members of the group.
When you do a SQL trace, you will notice that when working with big groups (for instance a call center), this can consume quite
some time.
To avoid long runtimes in the agent inbox, you can decide to adjust the evaluation path AI_ORGUS in SPRO.
IMG --> SAP Customizing Implementation Guide --> SAP NetWeaver --> Application Server --> Business Management --> Basic
Settings --> Maintain Evaluation Paths.
AI_ORGUS is used to decide which partners should be considered in the search.
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Find AI_ORGUS and mark all checkboxes in the skip column (on the right).
Now when searching for inbox items, the system will only retrieve inbox items which have been assigned directly to the group (i.e.,
the group is the responsible department in the partner schema), and not also to members of the group.
Of course, you will have to make sure that the responsible department is part of the partner procedure and is always determined
correctly in your process... Otherwise, open items might not be picked up.
NOTE: SAP has decided to reuse the AI_ORGUS (while AI stands for Agent Inbox) in the Pipeline Performance functionality. If you
adjust the evaluation path for a faster inbox, you should be aware that without any adjustments, the PPM will not work as designed
anymore.
Adjust (or enhance) method CL_CRM_PPM_UM_TOOLKIT-->GET_TEAM_OF_ORGUNIT
What you want to do is to replace AI_ORGUS with for instance ZPPM_ORGUS. ZPPM_ORGUS should be a copy of the original
AI_ORGUS. Or you can convince OSS of the design error (reusing AI_ORGUS in a different context), and get a note.
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Actions in Transactions
You can define actions dependent on conditions so that the system automatically schedules and starts them when the conditions are fulfilled. With actions you can:
Execute changes in the transaction or marketing object currently being processed, for example, create new items, or status inheritance by subordinate
elements in marketing objects
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SPRO Customer Relationship ManagementBasic FunctionsActionsActions in Transactions Change Actions and Conditions
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View
Message Errors
T-Code SE91
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Adding Language
It is really easy, all you need to do is go into transaction SMLT and add the language. In the CRMs case, when I went into the
transaction, it referred me to a SAP note which instructed me to run program RSCPINST where I added Afrikaans as well
Go to SE16 Table CRMD_ORDERADM_H and enter the Object ID numbers copy the GUID numbers
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Click on the Marketing Workcentre and go to the Second level Navigation Select Marketing Attribute.
Select New Button for Creating New Attributes in the Options available -
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Note :
Here we are Directly Assigning Attributes to Attributes Set in the General Data.
(Where as in SAPGUI - We use to create Attributes separately and Attributes Sets Separately.)
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Maintain Attributes , Format Type and Entry Required , Multiple Values in and according to your Business Requirement.
Incase if we want to Add more Attribute Values to your Attribute - Select your Attribute and Add your values by selecting Insert Button under
the Values Tab and for Deletion select the Attribute and Click on Delete Box indicator and Save it.
By Default once the User entering their Attributes or Attribute Values another blank line will be created for Entering Attributes or Attribute
Values - if it is not appeared take the Help of Insert Button.
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Housekeeping Rules
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Many standard tables are available; but some specific conditions are to be maintained then one can create
their own tables as well.
One common and simple table is SAP004 which contains fields sales org, distribution channel
and product.
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Example 1:
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Example 2:
In this IMG activity, you use the condition type to define the properties, field combinations and business importance of
condition records. You can, for example, create different condition types for free goods discount, sales-dependent rebate or
gross price discount.
You can also copy the condition types from SAP R/3.
In SAP CRM, you cannot change condition types that have been copied from SAP R/3.
The name range for customer-specific entries is: A* to Z* and 8*, 9*.
Condition types in pricing
For pricing, a condition type represents a specific aspect of daily pricing activities in the system. You can, for example, define
a condition type for every type of price, discount and surcharge that occurs in your business transactions. The condition type
defines, for example, the calculation type for a product discount. You can also define that the discount is calculated as a
fixed amount or a percentage.
You generally assign an access sequence with the required condition tables to every condition type. There are, however,
condition types to which you do not assign access sequences. This means, however, that the system doe not automatically
search for the condition types during pricing. This makes sense for condition types that should only be entered manually in
the transaction.
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The pricing procedure defines the valid condition types and the sequence of calculation in the transaction. It also defines the
following:
which subtotals are shown on the pricing screen
which requirements must be met in order that a specific condition type is taken into consideration.
The pricing procedures can also be copied from the R/3 System.
Changes can only be made in the CRM System on data that was created in the CRM System. The data is identified with the
source system field. You can only change data in the CRM System if the field has the value B.
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Distribution channel
Document pricing procedure (can be assigned to a sales transaction, on the third level)
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Do not forget to have the same document pricing procedure you have for your transaction type
Also the customer pricing procedure should be same as maintained for BP ( or you can keep it black here if you do not
want determination based on customer pricing procedure)
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Click on the Table/Structures Tab and find the table , then cut/delete it
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With this report bundling sales area will be copied to table SMOTVKOS and SMOTVKOV and
then you will be able to define your master data only in the referenced sales area.
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You can forward a service request automatically with the following options:
The service request is forwarded automatically when you change a service request. For
example, you can use this function for the initial phase of the service request processing.
Prerequisites
For using the automatic dispatching function and for creating customer-specific forwarding buttons, you
have to activate business function Service Request Enhancements (CRM_ITSM).
You can use the dispatch button without activating the switch.
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Features
Forwarding by Using the Dispatch Button
With the dispatch button in the toolbar, you can forward a service request to a business partner who is
evaluated by a rule policy. For more information, see Customizing of Customer Relationship
Management under
Transactions Additional Settings Assign Dispatching Rule Profile to
Transaction Types.
Note
You can define whether the automatic forwarding is to be started after changing a field or after saving
the transaction. With the immediate execution, the processor of a service request is able to control the
output of the rule policy.
For more information, see in Customizing for Customer Relationship Management under
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Note
If the standard actions that are available for rule policies of context service request management do
not meet your requirements, you can use Business Add-in (BAdI) BADI_CRM_RM_DECISION_ENGINE.
For example, you want to take the workload of the business partners into account when you forward a
service request automatically.
Transactions
BAdI: Forward Service
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Click Execute and If any are found the with FF ID select the line and click display then enter
debug mode, double click on the CODE and change it EDIT then runenter the X and X at the
2 flag fields.
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Creating BP Relationships
T-code BUPT BUPA
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Title
BP 1 Standard Name
BP 2 Standard
ZMTHER
Mother
Is Mother of
Has Mother
ZFTHER
Father
Is Father of
Has Father
ZUNCLE
Uncle
Is Uncle of
Has Uncle
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Double check the Source (From) and Target (To) Sites and Click Execute
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