Ashlee Alexandra McEntyre

611 Walnut Street Norristown, P.a. 19401

267-294-1998
Alexpoetry126@yahoo.com

Professional Summary:
I am a Professional Customer Service Representative that will provide excellent and friendly service to
every customer, ensure customer satisfaction, resolve any issues a customer may have, have outstanding
knowledge and training to best assist each customer. I am goal oriented; reliable; able to communicate and
work well with others; able to work sufficiently on my own; positive, and dedicated.
Computer Skills:
My computer skill sets include: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Cash
Register, Sales Force, Time Force, Internet, Dual Monitor Screens, Siebel, Field glass, and IEX NICE,
procom, accuterm.
I am also trained in hard and soft phone sales skills.

Professional Experience:
Highmark Blue Cross Blue Shield (Apex)

8/31/15-10/20/15

1400 Union Meeting Road

Blue Bell P.a. 19422

Licensed health Insurance Agent

Working in a call center position I am training to take calls for Blue Cross Blue Shield for individuals over
sixty-five years of age to explain thoroughly the plans and how both Medicare and Medicaid work.
Destination Maternity (Stivers Staffing)

7/2015-8/2015

232 Strawbridge Drive

Moorestown, NJ 08057
Corporate Call Center Representative
I worked in a call center setting taking incoming calls for customers to refund orders, replace orders, place
orders, cancel orders, and answer any questions regarding our merchandise. I also used retention
techniques to maintain our customers satisfaction.

UNITED HEALTHCARE (People Share)

06/2014 5/2015

4 Walnut Grove Drive

Horsham, P.a. 19044
LICENSED HEALTH INSURANCE AGENT
I am a licensed health insurance agent in multiple states including but not limited to, Pennsylvania, West
Virginia, and Delaware. I assist clients with plan benefits, claims, and AARP memberships. I answer
questions regarding bill payments and premium inquiries, claims filed and claim status, as well as the plan
that best fits our clients. I have gotten positive feedback from my coaches on my call quality. A large part of
my job and what my performance is based on is the sales of AARP memberships; and I do very well in the
membership sales and renewals. I am trained in using Siebel for our inbound calls in the call center, Field
Glass for keeping a time record of my hours worked, and IEX NICE to keep track of my on the job
performance. I am currently the top sales agent on the team, with the highest average conversion rate for
AARP Membership sales. I was given top quality scores as well.

BLUE CROSS BLUE SHIELD (Manpower)

08/2013 - 05/2014

2868 DeKalb Pike #1a

Norristown, P.a. 19401
LICENSED HEALTH INSURANCE AGENT
I am a licensed health insurance agent in Pennsylvania, Delaware, and West Virginia. I assisted agents,
insurance companies, and policyholders with policy information; answered any questions on Highmark
BlueCross BlueShield health plans. I answered questions regarding health care reform and how it affects
clients and prospective clients. I was both a phone sales representative, as well as a click to chat sales
representative on-line assisting clients and prospective clients with their health care inquiries. I received
100% on my quality scores as well.
LOWE'S

05/2011 - 12/2011

160 Forty Foot Road

Hatfield, P.a. 19445
CUSTOMER SERVICE/CASHIER
I utilized scanners and cash registers to identify item prices and charge customers accordingly. I
maintained displays of impulse items near registers to increase sales. I issued receipts, refunds, credits or
change due to customers. I responded to customers' questions in a friendly, professional manner, to
describe store policies or procedures. I resolved customer complaints by seeking a mutually agreeable
answer or by referring issues to a supervisor or manager. I received an award and raise for my outstanding
customer service skills.
CADCOM-SANDYHILL
113 East Main Street

Norristown, P.a. 19401

Supervisor: Geraldine Savoyy (610)-277-6363
11/2010 - 02/2011
DIRECTOR ASSISTANT
I was in charge of handling all of my director's small business clients, and preparing them with the proper
paperwork for her beginner business classes. I was the receptionist for the building, I handled meetings,
briefings, faxes and copies. I was also a part of the promoting process for the small business classes
throughout the county. Being the Director's Assistant provided me with experience in leadership skills as
well as developing responsibilities for others within the company to better represent the company.
SECOND AVENUE VALUE STORES

01/2007 - 09/2010

1200 Welsh Road

North Wales, P.a. 19454
CASHIER/FITTING ROOM
I operated cash registers and scanners to identify prices of items and to charge customers correctly. I
counted money in cash drawers at the start of each shift to make certain of correct amounts and adequate
change. I accepted cash, checks, debit or credit cards as payment for items. I established comfortable,
professional relationships with customers, greeting them by name if possible and making myself available
for questions or explanations. I kept checkout areas clean and orderly, with no trash or extraneous items in
sight, which maintained store's professional image and ensured that items needed could be found easily. I
maintained security in fitting rooms to reduce/eliminate shrinkage.
MACYS EAST

11/2006 - 01/2007

Montgomery Mall
North Wales, P.a. 19454
CUSTOMER SERVICE/SEASONAL
I presented sales items to prospective customers; developed and maintained all store sales materials while
maintaining updated knowledge of all store merchandise; established and maintained all client
relationships; identified and reserved all client concerns; participated in marketing events.
MANNA ON MAIN STREET

07/2003 - 10/2006

713 Main Street

Lansdale, P.a. 19446
INTAKE WORKER-VOLUNTEER
Assisted clients with emergency food, kept a log of client information, stocked food pantry, served food to
clients.

Education:
Ashford University
400 North Bluff Blvd, Clinton, CA 52732
Psychology
Montgomery County Community College
340 DEKALB PIKE, BLUE BELL, PA 19422
215-641-6300
Psychology
North Penn High School
1340 Valley Forge Rd, Lansdale, PA 19446
(215) 368-9800
High School Diploma 06/2006
National Honor roll
North Montgomery Technical Career Center
1265 Sumneytown Pike, Lansdale, PA 19446
(215) 368-1177
Major: Protective Services
I Trained in Emergency Medical Technician, American Red Cross, and Martial Arts/Self Defense.