Smart Solutions for Cities

R. Chandrashekhar
President
25th June 2015

Making Cities Smart

To make Cities in India Smart we need an integrated approach to
modernize city infrastructure, and leverage technology to improve
efficiency and capacity of city services.
Smartness in a city lies in integration of the core city sub systems and
enabling seamless service delivery.
Digital Master Plans have to be dovetailed into City Master
Development Plans

Integrated ICT & Geospatial Technologies

Framework for 100 Smart Cities Mission

NASSCOMs Integrated ICT & Geospatial Technologies Framework for 100 Smart Cities
Mission is a comprehensive framework which clarifies the role of ICT in a Smart City

ICT Interventions for Smart Cities in:

Water

Transport

Safety

Energy

Healthcare

Education

City Infrastructure

City Specific

Disaster Management

Pollution

Climate Change

Environment
Citizen Services

Culture

Safety

Education

Health

Social Infra
Real Estate

Waste

Mobility

Physical Infra
Water

City performance
dashboard
Citizen online portals,
forums
Capacity Building through
online trainings
Analytics
Integrated Command and
Control Centre
Workforce, resource
management

Waste Man.

Energy

Governance

Online citizen
services
Social media
Helpline

City

1 Governance

Capacity Building through online trainings

Citizen online portals, forums
Workforce,resource management
City performance dashboards

City Operations &

Maintenance

Public infrastructure

3 asset management

Citizen Interface

Integrated Asset
Management
Solutions
4

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Safety

Energy

Transport

Healthcare

Education

Solution

Technologies

Impact

Integrated public service delivery

Payment gateways

Significant improvement in revenue

collection

Online Birth, Death certificates

Mobile gateways/applications

Reduction in time taken for grievance

redressal

Improvement in turnaround time for

municipal services

Improved citizen satisfaction

Increase in productivity of ULB staff

Improved accountability ,transparency

in services and operations

Improved city operations,maintenance

Online Trade License

Native Mobile applications

Online public grievances, redressal

Citizen collaboration platform

GIS based property tax estimation

GIS based works management

Online building plan approval

Online self-assessment,payment of
property tax

Data warehousing
Open data platform

Big Data

Cloud Based Solutions with pay per

use model

Online utility bill payment

Accrual based accounting system

Leveraging technology for improved all round performance. Application in several cities/ULBs in India 5

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Safety

Healthcare

Energy

Transport

Education

Government Initiatives

Plant monitoring
Data
Analytics

Lakes and rivers

Purification plant

3
Water source and
extraction

Water reservoir

2
Underground water

Water source and extraction

Water storage and purification

Distribution

Water SCADA
Distribution network
Outage Management System
9
Mapping and Modeling of Water
Distribution Assets and Network
Water Infrastructure Management

Aquifer mapping- an
ongoing initiative
Aquifer mapping

5
Water storage and purification

Water Quality Meters

Online Hydrology Maps

Leakages Sensors, Ghost
Pipe detection system

Real time hydraulic

modeling water distribution
tool
Water tower

Water booster pump

system
Water Pressure Optimizer

To water mains

Water distribution

ICT Interventions for Smart Cities in:

Governance

Waste Man.

Water

Smart Meters

Safety

Transport

Industrial use

10

Energy

Healthcare

Education

Industrial wastewater
treatment

11

Water meter

Rain water harvesting tank

Domestic Use

Water source and extraction

Water storage and purification
Distribution
Consumption
Wastewater management

Sensors in
sewer line
Infrastructure

Advanced Wastewater
Treatment
Plant monitoring and
controls
12

Wastewater management

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Safety

Transport

Solution

Impact

GIS based asset mapping & consumer

indexing

Consolidated view of historic data

enabling quicker, facts-based decision

Predictive analysis based historic data

10-year forecasting tools for chemical

usage and filtration

Consolidated view of the water network

via schematics

Energy monitoring and site

performance reporting

High volume data analytics using data

from across the water network

Customer friendly services for

payment and receipts

Real time monitoring of utility meter

readers

Increased revenue collection

GPRS enabled Mobile Billing devices

Savings in expense reduction with

respect to operations and manpower

Online bill payment

Integrated billing, collection DBs

Energy

Healthcare

Education

Technology led improvement in asset performance and efficiency. Application in Delhi Jal Board, UK based Thames8
Water Utility and others

ICT Interventions for Smart Cities in:

Governance

Water

Safety

Waste Management

Transport

Healthcare

Energy

Education

Citizen
Awareness

Analytics
Maintenance Decisions Support
System (MDSS
4

Online Services

Crowd Sourcing
6

Sanitation/waste collection
Scheduling Solution
Sensor based waste storage and
collection

Automated waste
collection systems
Recycle
Energy simulation
Pollution sensors:
Analytics

Sensor based sorting

7

Land fill

Incineration

ICT Interventions for Smart Cities in:

Governance

Water

Waste Management

Safety

Transport

Energy

Healthcare

Education

Problem

Solution ( East Delhi & others)

Impact

Live performance management of employees

Work of each employee is measured

Improved productivity per employee

Garbage pick up schedule is optimized

State of solid waste in the city is tracked

Activities of sanitation department is coordinated

Monitoring is manual and

absenteeism is high among
employees

Physical visit required to

verify employee
performance
Garbage keeps lying in city
for extended periods
Overpayment - Payment is
usually linked with Number
of Trips, mileage, or Weight No perfect verification
methodology
Difficult to monitor vehicle
movement

Attendance with Handheld

Biometric Device
Tracking Devices installed on
each vehicle
Geo-fencing of area & marking of
important points & routes
Bin Monitoring with RFID Tags

Handheld terminals for drivers

CCTV Cameras at Secondary and

Final Dumping sites

Cloud Based IT platform

Central Monitoring Station

10

ICT Interventions for Smart Cities in:

Governance

Water

Safety

Waste Man.

Helpline / SOS Mobile

Panic Buttons at public
places
GPS enabled
tracking

Urban society and planning

Online citizen
awareness and
education
Community volunteer
networks platform

Healthcare

Education

2
6

Energy

Transport

Women and child abuse

3
City surveillance, incident
detection & analysis

CCTV surveillance
& monitoring
systems
Intelligence
management
solution

Other civil crimes

Cyber security

Cyber Security
Tools

11

ICT Interventions for Smart Cities in:

Governance

Water

Safety

Waste Man.

Transport

Video Analytics enabled

Integrated Command & Control
Center
Integrated Response &
Emergency Services

Online database of
institutions

Energy

Healthcare

Education

Recovery and Rehabilitation

Case management
solution
Advanced IT
Systems

Remote FIR
Response to incident

8
7

Case Registration Local police station

Training & Capacity Building

Civil Defense & Emergencies

Case Registration and investigation

12

ICT Interventions for Smart Cities in:

Governance

Water

Safety

Waste Man.

Transport

Safe City ICT Components

Impact

CCTV Surveillance ,Monitoring systems

Increased crime detection

Video analytics

Significant improvement in crime

prevention

Native mobile applications

Increased confidence level of citizens

Integrated Security Operations

Management System

Improved emergency response

capabilities

Integrated Response , Emergency

Services

Improved Safety and Security of Critical

Infrastructure

Predictive Analysis, Open Source

Intelligence

Improved Security of Public Places and

Events

Improved Incident Response

Management

Helpline
Command and Control Centre

Energy

Healthcare

Education

Technology enabled safe and secure environment for citizens and stakeholders in Surat and other cities13

ICT Interventions for Smart Cities in:

Governance

Water

ICT enabled Emergency Medical Response

across India

Safety

Waste Man.

Transport

Energy

Healthcare

Education

Impact

Population coverage: > 750 Million

No. of calls/ day: 220,000

No. of Emergencies attended/day:

24,000

Time taken to pick call: Within 3 rings

Ambulance dispatch time: 160

seconds

Average time taken to reach site: 20

minutes

Total no. of lives saved since 2005: >

1.3 Million

Computer telephone integration

Geographical Information System (GIS)
Location Tracking System (AVLT) /
Fleet Management systems

Communication Officer and Dispatch

Officer applications
ePatient Care Record
ERP applications (Financials, HR, CRM,
Inventory Management)
Mobile Communications

Technology enabled emergency medical response across several cities in India

14

How can government partner with IT Industry ?

As per guidelines from MoUD, SPV will be created for each Smart City. SPV will play a key role in
determining Funding, Procurement, Partnership Models with Industry
Role of IT Industry in making a City Smart may vary depending on Retrofit, Redevelopment,
Greenfield development Scenarios
IT Industry Members can play a role of :
Turnkey implementation of ICT at city level
Turnkey implementation of ICT at domain level (Safe City, Smart Energy, Citizen Services.)
Partner with Turnkey Infrastructure developers to integrate ICT Solutions at a city level
Partner with Infrastructure EPCs at a domain level like Energy/Water etc.
IT Industry members can play the role of a lead in making a domain smart or be a part of a larger
Infrastructure consortium in driving technology adoption across various city domains

A detailed ICT roadmap at a city level is needed, for which the NASSCOM report can
serve as a ready reckoner.
NASSCOM also recommends leveraging on existing investments in ICT, already made at
city/State level

15

To understand in-depth the Technologies and Solutions

that can make your city smart and to connect with
Implementation partners, reach out to
Manojit Bose ( manojit@nasscom.in )

16

Thank You !

17

18

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Transport

Safety

Geospatial enabled efficient Transportation system: Geospatial

enabled services provide periodic traffic forecast, journey planning
mobile applications based on real time data etc.

Energy

Education

Single Fare card

Integrated transit
hubs

Smart Traffic lights

Bicycle Sharing
System

Healthcare

2
8

Walking and bicycling

6
1

3 Public and private transportation

4
Transit

Consumer

Online
services
GIS enabled
Traveler
information
web and
mobile apps

Dynamic car
5
Freight
transport
pooling
Last mile transportation
Electric
Surveillance systems at
Vehicles
weight stations
Charging
ICT Freight services
Stations &
Mgmt
11
Platforms

Smart Parking
GPS based
tracking and route
information of
public transport

10

Video Analytics
based Surveillance

Incident Management
Bus rapid transit (BRT, BRTS)

Smart Toll
Road User Charging

4
19

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Transport

Safety

Healthcare

Energy

Education

On-going government initiative:

R-APDRP
India Smart Grid Program

Energy simulation
2

System monitoring
and control

Analytics
Demand Response
Programs

Grid Energy Storage

Grid Overloading Solution

Self healing grid

Power Quality Devices

Advanced Materials and

Technologies
4

Distribution
station

Sub transmission station

Substation Automation
Feeder Automation
Electric SCADA
20

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Safety

Transport

Healthcare

Energy

Feed in
Power

Education

Large customer profiling

Load management
solutions
Energy Service
Management

Smart Streetlights
10

11

12

Decentralized energy
generation

Network
mapping and
Consumer
Indexing

Smart
meters
Leakage
Sensors

Smart buildings /
individual
systems

Micro grid

3
11

12

Electric
Infrastructure
Mgmt.

21

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Safety

Transport

Energy

Problem

Solution - (RAPDRP)

Impact*

AT&C Losses

Installing smart meters for

consumers

Consumer data migrated into

a single system

Lack of data to identify

problem

Installing sensors through the

distribution network

Multiple sources of conflicting

data

Average response time of

under 5 seconds for online
transactions

Analyzing and projecting

demand

2% Increase in revenue

Error prone manual control

systems

Automating and integrating

subsystems

Reduction in AT&C losses

from 28% to 19%

Unsatisfactory customer
Service

Real-time notifications for

consumers and utility staff

Improvement in available
power

Healthcare

Education

*Case Study
22

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Safety

4
2

Urban society and health

Health Portal

Analytics

Smart Health Card and Electronic Health

record.
GIS enabled Emergency
3
Medical Services (EMS)
Consultation and diagnosis

Online Health portal, online database with real

time monitoring
Electronic Health records and Patient portal

Medical simulation

Diagnostic
Analytics

Education

Healthcare

Access to healthcare services (Primary,

Secondary & Tertiary)

Tele-medicine

Energy

Transport

In-patient treatment

Medication and treatment

Business Process
Automation

Smart Health Card

4
7

Payment and discharge

23

ICT Interventions for Smart Cities in:

Governance

Water

Waste Man.

Safety

Infrastructure

10

CCTV Surveillance
GPS tracking in buses:

Energy

Healthcare

Adopt curriculum

Curriculum
management solution
(Schools

School
Management
System

Biometric
attendance system

Transport

Education

Teacher
recruitment

Online recruitment

Analytics
8

6
Learning outcomes

Student Performance Management

Solution
11

Teacher Performance Management

Solution

5
Teaching and learning

Student Enrollment

Smart Classrooms &

Collaborative learning platforms
Online trainings , E-Books and
Video conferencing lectures

Online centralized admission

system
On-going government initiative:
Rashtriya Madhyamik Shiksha Abhiyan (RMSA)
Rashtriya Uchchatar Shiksha Abhiyan (RUSA)
24