Servant Leadership

Presented by IMA
Leadership Academy

Webinar Features
Pop-up Blockers:

Volume Slider

Please temporarily disable your

internet pop-up blockers

Asking Questions:

Audio Broadcast:

Questions may be submitted

You should hear sound through

using the Q&A icon on the left

side of the console
Questions will be addressed after
the formal presentation

your computer speakers or

headphones
To listen to the audio by telephone,
click the Request icon on the
bottom Panel for teleconference

Should you experience any technical difficulty, please click the Help
icon at the bottom of the console for audience support.

#IMALA

Webinar Features
Join the conversation!

#IMALA

#IMALA

Webinar Materials and Access to Recording

Download a PDF of the slides

Download Slides icon

Link in post-event email
IMA Webinar Library

IMA Members can also view this webinar again

Visit IMAs website:

www.imanet.org/programs_events/leadership_academy.aspx

#IMALA

CPE Credit Requirements

CMAs, CFMs & CPAs can report 1.5 hours of CMA

and NASBA approved CPE for todays event.

Click the CPE icon at the bottom of your console to

access your Certificate of Completion. Please print

or save for your records.
Your CPE credit will be automatically recorded in

your member transcript.

#IMALA

Moderator

Lynette Pebernat, CMA, CFM, CPA, CITP

Senior Application Architect
Corporate Solutions

Dynegy, Inc.

#IMALA

Featured Presenter

V. Marcine Johnson, CPA

President and CEO
Accounting & Tax Advisory Services, Inc.
Dean
IMA Leadership Academy

#IMALA

Objectives
After this session, attendees will be able to:
Define Servant Leadership.

List the characteristics

of a Servant Leader.
Identify the advantages
and disadvantages of a
Servant Leadership culture.
Identify the barriers to a
Servant Leadership culture.
Provide examples of
Servant Leadership practice
in the business community.
Consider applications of
Servant Leadership principles.

NTG-2

#IMALA

Walmart
Stores
4000
3000
2000
1000
0
1988

Sales
(in billions)

2000

200
100
0
1988
2000

DSN Retailing Today, Sept 18, 2000, p. 25 A lifetime of accomplishment

#IMALA

Key Characteristics of a Servant Leader

Empower and develop people
Show humility
Be authentic
Are empathetic
Provide direction
Demonstrate good stewardship

NTG-3

#IMALA 10

Poll Question #1
Which of the six characteristics of a Servant Leader do you
see most strongly in your organization?
a. Empowerment and development of people
b. Humility
c. Authenticity
d. Empathy
e. Direction
f. Good stewardship
g. None of the above

#IMALA 11

Motivational Characteristics
Motivated to lead and serve at the same time
Honesty, fairness, integrity,
and justice are internalized
Motivated to have a positive impact
on the organization to help and care for others
Focused on the gifts and talents of followers

NTG-3

#IMALA 12

Individual Characteristics
Are self-directed
Have a moral compass

See the big picture and how individuals fit into it

NTG-3

#IMALA 13

Influence of Company Culture

People Centric

The extent to which the organization rewards individuals

for being fair, altruistic, trustworthy, generous, and kind.
Authority Acceptance
The extent to which a community accepts and endorses
authority, power differences, and status privileges

NTG-4

#IMALA 14

Influence on Psychological Climate

People are well informed about the

strategy and asked to apply their best judgment.

Community building and interpersonal
bonding are valued.
Interpersonal trust is valued,
expected, and required.

NTG-4

#IMALA 15

Outcomes
For Followers

For the Organization

Self Actualization

Great place to work

Positive
Job Attitudes

Increased interaction
with all stakeholders

Moral performance is
enhanced

Greater presence in
the community

Effectiveness is
enhanced

Increased productivity
and loyalty

NTG-5

#IMALA 16

People are the heart and

spirit of all that counts.
-Max DePree, author and founder
of Herman Miller Office Furniture

Being a leader changes everything. Before you

are a leader, success is all about you. Nothing
you do anymore as an individual matters except
how you nurture and support your team and help
its members increase their self confidence. Put
another way: Your success as a leader will come
not from what you do but from the reflected glory
of your team.
-Jack Welch, former CEO of General Electric

NTG-5

#IMALA 17

Organizational Assessment
Strong
signs

Item

Some
signs

No signs

Individuals are rewarded for being fair,

altruistic, trustworthy, generous and kind.
Decision-making is less centralized.
Authority is based less on rank than on
contribution.
People are well informed about the
organizations strategy.
People are asked to apply their best
judgment.
Community building and interpersonal
bonding are valued.
Community building is a true focus.

NTG-6-7

#IMALA 18

Organizational Assessment, continued

Strong
signs

Item

Some
signs

No signs

Interpersonal trust is valued, expected,

and required.
The judgment of the leaders is trustworthy
at all times.
Leaders ethics are above reproach.
Employees are happier, healthier, more
balanced in their human relationships.
Employees are engaged and empowered.
Employees are dedicated to the success
of the organization.
The balance between self-interest and the
interest of others is kept level.

NTG-6-7

#IMALA 19

Organizational Assessment, continued

Strong
signs

Item

Some
signs

No signs

Team members hold themselves

accountable.
Team members honestly self-evaluate.
Team members collaborate and
communicate.
The organization is a great place to work.
The organization builds strong
relationships with all stakeholders.
The organization makes strong
contributions to the community.
The workforce is loyal and intelligently
productive.

NTG-6-7

#IMALA 20

Poll Question #2
Overall, how did you rate your organization?
a. My organization already demonstrates Servant
Leadership.
b. My organization is ready for Servant Leadership.
c. My organization has a long way to go to implement
Servant Leadership.

#IMALA 21

Southwest Airlines
2010 marked 38th consecutive year of profitability
People are our greatest asset

We preserve the planet by operating with a green filter

from Power of LUV

NTG-8

#IMALA 22

Southwest Airlines: Culture Committee

To help create the Southwest Spirit and Culture where
needed; to enrich it and make it better where it already
exists; and to liven it up in places where it might be
foundering. In short, this groups goal is to do
Whatever it takes to create enhance and enrich
the special Southwest Spirit and culture that has
made this such a wonderful company/ family.

NTG-8

#IMALA 23

Southwest Airlines: Sr. Management Model

Treat others as you want to be treated.
Customers come second,

Trust the employees judgment.

Abusive customers not tolerated.
Deep listening with no agenda.
Trust must be earned on a daily basis.
Gathering of all stakeholders
to solve problems.
Constant training on the complexities
of the business to all employees.

NTG-8

#IMALA 24

Walmart

Effective Leaders dont lead from behind a desk

It's more important than ever that we develop
leaders who are servants, who listen to their
partners their associates in a way that
creates wonderful morale to help the whole
team accomplish an overall goal,
-Sam Walton

http://walmartstores.com/AboutUs/289.aspx
12/26/2011

NTG-8

#IMALA 25

Walmart: Belief System

Respect for the Individual
Service to our Customers
Striving for Excellence

Were Our
Were
proud
customers
hardworking,
of our accomplishments
are the
ordinary
reason
people
were
but never
in
satisfied.
whove
business,
We constantly
teamed
so weup
should
reach
to accomplish
treat
further
them
to bring
that new
ideas and
extraordinary
way.
goals
We offer
to life.
things.
quality
We model
While
merchandise
our
ourselves
at the
after Sam
Walton,
backgrounds
lowest
who was
prices,
never
and
andsatisfied
personal
we do it until
with
beliefs
prices
theare
best
were as
low ascustomer
very
theydifferent,
could
service
bewe
or that
possible.
never
a products
takeWe
each
look
quality
other
for was as
high as
forcustomers
every
granted.
opportunity
We
deserved
encourage
where
and
weexpected.
those
can exceed
around
We always
ask: Isour
us
this
tocustomers
the
express
best Itheir
can
expectations.
thoughts
do? This and
demonstrates
Thats
ideas.
when the
passion
Wewe
were
treat
have
at our
each
for
very
our
other
best.
business,
with dignity.
for our
Thiscustomers
is
and forthe
ourmost
communities.
basic way we show respect.

NTG-8

#IMALA 26

Walmart: Sundown Rule

We do our very best to give our customers,
and each other, same-day service.
Respect each other.
Were proud to be part of a team
working together to get things done!

NTG-9

#IMALA 27

Advantages and Disadvantages

Encourages high employee
identification with the organization

Can be left behind by leaders

using other leadership styles

Disturbs the concept

of hierarchy

Advantages

Increases employee
productivity

Disadvantages

Creates a more people-friendly

corporate culture

Can be perceived as
a religious concept
Servant can be perceived
as a detrimental term

Values all opinions

and inputs
Can influence the organization and
society in a positive way.

May increase customer loyalty

Humility can be
seen as a weakness
Some may not respond

NTG-9

#IMALA 28

Poll Question #3
What do you think is the biggest benefit of working in a

Servant Leadership culture?

a. Increased productivity
b. Creates a more people-friendly environment
c. The ideas of all individuals are valued and
considered
d. Influences the organization and society in a positive
way

#IMALA 29

Talking Points Memo

What would be the specific advantages of a Servant

Leader culture within your organization?

What are the specific disadvantages?
How could you manage or diffuse the disadvantages?

NTG-10

#IMALA 30

How to Implement Servant Leadership

Executive involvement
An internal examination

Wisdom, sincerity, benevolence, courage, and strictness

Culture Committee
Live it

NTG-11

#IMALA 31

Poll Question #4
What do you think is the first thing that could happen at
your organization to implement Servant Leadership?

a. Get executives involved

b. Conduct an internal examination
c. Stand for the virtues of wisdom, sincerity,
benevolence, courage, and strictness
d. Form a Culture Committee
e. Live it myself

#IMALA 32

What Would a Servant Leader Do?

SCENARIO 1 of 3

#IMALA 33

What Would a
Servant Leader
Do?

SCENARIO 2 of 3

#IMALA 34

What Would a Servant Leader Do?

SCENARIO 3 of 3

#IMALA 35

Principles of Servant Leadership Recap

Empower and develop people
Show humility

Be authentic
Are empathetic
Provide direction
Be a good steward

NTG-11

#IMALA 36

Poll Question #5
How might you be a Servant Leader in your community?
a. Run for and hold a public office

b. Volunteer in a local hospital

c. Spearhead a campaign to enhance community

involvement by sponsoring a Community Clean Up

Day
d. Volunteer to participate in a Big Brother/Big Sister
program

#IMALA 37

You and Servant Leadership

How do I see servant
leadership?
How might it benefit
me?

How would my team

react to me as a
servant leader?
How might it benefit
them?

How might my boss

and his supervisors
react?
How might it benefit
them?

How might my
colleagues react?
How might it benefit
them?

NTG-12

#IMALA 38

3-2-1 Reflection
Reflect on what youve learned today

benefits to your organization

people that could act as champions within your
organization
new thing I will try tomorrow

NTG-13

#IMALA 39

Questions & Answers

Use the Q & A Panel to send your questions to our panelists.

V. Marcine Johnson, CPA

President and CEO
Accounting & Tax Advisory Services, Inc.
Dean
IMA Leadership Academy

Lynette Pebernat, CMA, CFM, CPA, CITP

Senior Application Architect
Corporate Solutions
Dynegy Inc.

#IMALA 40

Thank You to Our Featured Presenter!

V. Marcine Johnson, CPA

President and CEO
Accounting & Tax Advisory Services, Inc.
Dean
IMA Leadership Academy

#IMALA 41

Thank You to Our Moderator!

Lynette Pebernat, CMA, CFM, CPA, CITP

Senior Application Architect
Corporate Solutions

Dynegy, Inc.

#IMALA 42

Final Reminders
Complete the Evaluation poll on your screen
Access to your CPE Certificate 2 Options
Click the CPE icon at the bottom of your console

or
Click the link in your post-event email
Please print a copy of the CPE certificate for your
records.
Your CPE credit will be automatically recorded in your
transcript.

#IMALA 43

Notification of Future Webinar Schedules

Next Leadership Academy Webinar:
Leading Change

Tuesday, September 22, 2015 1 p.m. EDT

www.imanet.org/programs_events/leadership_academy.aspx

For Upcoming Leadership Academy Events:

Visit IMAs website at

www.imanet.org/programs_events/leadership_academy.aspx
Log-in with your User Name & Password
Remember to check IMAs Learning Spotlight for
upcoming webinar events

#IMALA 44

Take Your Leadership to the Next Level!

Leadership Academy Webinar Series: Volunteer to be a

moderator or presenter
Leadership Recognition Program: achieve Pewter- to Platinum-

level leadership status

Leadership Opportunities: including becoming a member of the

prestigious Leadership Academy Faculty Committee.

Mentor/Mentee Identification Network: Connect online with

members around the word to establish mutually beneficial mentoring

relationships
Leadership News: Consider writing a column for IMAs Strategic

Finance Magazine. Contact Esteban Quiros at quiros.e@pg.com.

#IMALA 45

Webinar Slide (ECS & Chapters/Councils)

Would you like to be a speaker at the IMAs
2016 Annual Conference in Las Vegas?

Primary speaker benefits include:

A complimentary Conference registration
A $500 stipend to defray travel expenses
A one-night stay (room and tax only) at The
Cosmopolitan of Las Vegas

Submit your proposal by August 28, 2015

at https://www.imaconference.org.

If you know someone who would be a great

knowledgeable speaker, invite them to submit!

46

10 Paragon Drive, Suite 1

Montvale, New Jersey
07645-1760
U.S.A.
(800) 638-4427
(201) 573-9000