Professional Documents
Culture Documents
Section 1. Title...........................................................................................
1
Section 2. Definition of Terms.................................................................... 1
Rule II. Star Grading System for Hotels, Resorts and Apartment Hotels
2.1 Public Areas - Decoration - Design and Quality............... 11
2.2 Public Areas Decoration - Condition and
Maintenance.......................................................... 11
2.3 Public Areas - Furniture Quality....................................
11
2.4 Public Areas - Furniture Condition................................
12
2.5 Public Washroom Quality.............................................. 12
2.6 Public Washroom Condition and Cleanliness .............. 13
2.7 Public Areas - Room Climate...........................................
13
2.8 Public Areas Lighting Quality..................................... 13
i
Dimension 3: BEDROOM
3.1 Room Size........................................................................
17
3.2 Suites - Availability........................................................... 17
3.3 Rooms for Persons with Disabilities (PWD)
Availability.............................................................. 18
3.4 Bedroom Space and Comfort........................................ 18
3.5 Bedroom Sound Proofing ............................................. 18
3.6. Bedroom Noise Levels....................................................... 19
3.7 Bedroom Bed Mattress Quality.................................. 19
3.8 Bedroom Bed Mattress Condition.............................. 20
3.9 Bedroom Bedding & Linen Quality................................ 20
3.10 Bedroom Bedding & Linen Condition............................. 21
3.11 Bedroom Pillows Quality/Condition............................ 21
3.12 Bedroom Lighting Quality........................................... 22
3.13 Bedroom Lighting Condition ...................................... 22
3.14 Bedroom Lighting Environmental Protection.............. 22
3.15 Bedroom Curtains Quality............................................. 23
3.16 Bedroom Curtains Condition......................................... 23
3.17 Bedroom Floor Coverings Quality.............................. 24
3.18 Bedroom Floor Coverings Condition ......................... 24
3.19 Bedroom Temperature Control Quality ...................... 25
3.20 Bedroom Temperature Control Condition and
Maintenance..........................................................
25
3.21 Bedroom Furniture Quality .............................................
25
3.22 Bedroom Furniture Condition..................................... 26
3.23 Bedroom Accessories and Amenities available............. 26
3.24 Bedroom Cleanliness.................................................... 30
Dimension 4: BATHROOM
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
6.1
6.2
6.3
6.4
7.1 Business Processes........................................................... 44
7.2 Barrier-free Facilities for Persons with
Disabilities (PWD).................................................. 45
BOOK FOUR APPLICATION FOR ACCREDITATION
iii
47
48
48
Section 6. Advertisements........................................................................ 48
iv
49
EXPLANATORY NOTES
1 star
2 star
3 star
4 star
5 star
The criteria are divided into seven (7) dimensions that are common to the abovementioned categories except for the lounge area and the kitchen area which
are applicable only to apartment hotels. The percentage that these dimensions
contribute to the total score is shown in the table below:
Business Area
Hotel
Resort
Apartel
10%
10%
8%
Public Areas
10%
10%
7%
Bedrooms
30%
30%
30%
Bathrooms
15%
15%
15%
15%
15%
n/a
Lounge Area *
n/a
n/a
15%
Kitchen Area *
n/a
n/a
10%
Amenities
10%
10%
5%
Business Practices
10%
10%
10%
Total
100%
100%
100%
A mandatory
The
reference item in this
number case for 1-5
stars
These items
link together
A description
of the criteria
vi
The number
of points
allocated to
this criteria
M shows a
Mandatory
requirement,
in this case
for all stars
and has no
points
m shows a
Minimum
requirement,
in this case
for 4 and 5
stars
The first column gives a reference number for that criteria item.
The second column is descriptive. It identifies the section. It also determines if
the criteria is a mandatory or minimum criteria. If it is mandatory for all star
grades then the phrase Minimum 1-5 is used. If it only applies to certain star
grades, then the star grades it applies to (e.g. Minimum 4-5) will be identified. If it
applies to a quality rating then a range of terms from unacceptable to outstanding
are used.
Unacceptable describes what should not happen. No points are awarded.
Acceptable shows the first level of quality, good the second level, very good the
third level, excellent the fourth level and outstanding the fifth and highest level.
Environmental describes if this is an environmental initiative.
The third column indicates if the items are linked together. A black line indicates
these criteria are linked and only one score will apply. This is a graduated rating
where greater points apply to the provision of higher levels of quality.
The fourth column describes the criteria/indicators.
The fifth column gives the amount of points that can be gained.
The sixth to 10th column indicate if this is a mandatory or minimum requirement.
The big letter M and small letter m are used in the column that correlates to
the final star rating. e.g. if the property gains a four star rating with points scored
between 701 and 850, then this can only be conferred if all the m and M items
that apply to a four star property are also met.
vii
j.
BOOK TWO
STAR GRADING SYSTEM
Rule II.
Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System. There are five (5) levels of accommodation
standards ranging from one to five stars. The star bands for Hotels, Resorts and
Apartment Hotels are as follows:
a. One Star: 25-40% achievement (251 to 400 points) These enterprises
appeal to budget minded travellers. There is a limited range of facilities and
services.
b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises
appeal to the tourists seeking more than basic accommodation. They offer
expanded facilities and higher level of comfort.
c. Three Star: 5570% achievement (551 to 700 points) These enterprises
offer a very good level of accommodation. There are more spacious public
areas, higher quality facilities and a greater range of services.
d. Four Star: 7085% achievement (701 to 850 points) - These properties
are upscale in all areas. Accommodation is refined and stylish. Service is
responsive, often including an extensive array of facilities.
e. Five Star: 85%-100% achievement (851 to 1,000 points) - These properties
reflect the characteristics of luxury and sophistication. The facilities are
world class in every manner and the meticulous service exceeds all guest
expectations.
BOOK THREE
ACCREDITATION STANDARDS
Rule III.
Accreditation Standards for Resort
No.
No.
Ratings
Ratings
Criteria Criteria
/ Indicators / Indicators
Points
Points
My
Score
Dimension 1: ARRIVAL/DEPARTURE
1.1 Building Appearance
1
Minimum 1-5
Minimum 1-5
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
4
Unacceptable
Acceptable
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
Excellent
Outstanding
10
My
Score
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
Minimum 1-5
M M M M M
Minimum
4&5
m m
1.5 Transport
9
Unacceptable
Acceptable
Good
Very Good
Excellent
No.
Ratings
Outstanding
Criteria / Indicators
Points
My
Score
1.6 Security
10
Minimum 1-5
M M M M M
11
Minimum 1-5
M M M M M
12
13
14
Minimum 1-2
Minimum 3-5
15
Unacceptable
Acceptable
Good
Very good
Excellent
M M
m m m
No.
Ratings
Outstanding
Criteria / Indicators
Points
16
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
17
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
My
Score
18
Minimum 1-5
M M M M M
19
Minimum 3-5
20
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
10
21
Unacceptable
Acceptable
m m m
No.
Ratings
Criteria / Indicators
Points
Good
Very good
Excellent
Outstanding
10
My
Score
22
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding
24
25
23
Minimum 1-5
10
M M M M M
No.
Ratings
Criteria / Indicators
Points
26
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
27
28
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
29
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
30
Unacceptable
My
Score
No.
Ratings
Points
Acceptable
Good
Very Good
Excellent
Outstanding
My
Score
31
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
32
Minimum 1-5
33
Criteria / Indicators
M M M M M
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
34
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
Environmental
My
Score
Criteria / Indicators
Points
No.
Ratings
36
Environmental
37
Environmental
Environmental
38
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
39
Unacceptable
Acceptable
Good
Very Good
15
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
10
40
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
41
Unacceptable
Acceptable
Good
Very Good
Excellent
16
My
Score
No.
Ratings
Outstanding
Points
My
Score
42
43
Criteria / Indicators
Environmental
Environmental
Environmental
Environmental
Environmental
Environmental
Dimension 3: BEDROOM
3.1 Room Size
44
Minimum 1
Minimum 2
Minimum 3
12
Minimum 4
16
Minimum 5
20
m
m
m
m
m
45
Minimum 4
No.
Ratings
Minimum 5
Criteria / Indicators
Points
My
Score
M M M M M
46
Minimum 1-5
47
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
48
Unacceptable
Acceptable
18
No.
Ratings
Criteria / Indicators
Points
Good
Very Good
Excellent
Outstanding
10
49
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
50
Unacceptable
Acceptable
Good
Very Good
19
My
Score
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
10
51
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
52
Unacceptable
Acceptable
Good
Very Good
Excellent
20
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Points
10
53
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
54
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
21
My
Score
No.
Ratings
Points
55
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
56
57
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Environmental
Environmental
58
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
59
Unacceptable
Acceptable
Good
Very Good
Excellent
23
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Points
10
60
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
61
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
24
My
Score
No.
Ratings
Points
62
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
63
64
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
65
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
In as new condition.
10
My
Score
No.
Ratings
67
Environmental
Criteria / Indicators
Points
68
69
70
71
72
27
My
Score
No.
Ratings
Criteria / Indicators
Points
73
74
75
76
My
Score
77
Minimum 1-5
M M M M M
78
Minimum 3-5
m m m
79
Minimum 3-5
m m m
Clock/Radio/Wake up service.
Minimum 2-5
m m m m
Minimum 3-5
m m m
80
81
28
No.
Ratings
Criteria / Indicators
Points
84
85
86
87
88
Minimum 4-5
82
83
29
My
Score
m m
No.
Ratings
Criteria / Indicators
Points
90
91
89
92
My
Score
Minimum 1-5
M M M M M
94
Minimum 1-5
M M M M M
Unacceptable
Acceptable
Good
Very Good
Excellent
12
Outstanding
15
95
96
30
No.
Ratings
Criteria / Indicators
Points
My
Score
Dimension 4: BATHROOM
4.1 Bathroom Minimum
Requirements
97
Minimum 1-5
M M M M M
98
Minimum 1-5
M M M M M
99
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
100
Unacceptable
Acceptable
Good
Very Good
31
No.
Ratings
Criteria / Indicators
Points
Excellent
Outstanding
As new condition .
10
101
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
102
Unacceptable
Acceptable
Good
Very Good
Excellent
32
My
Score
No.
Ratings
Outstanding
Criteria / Indicators
Points
10
103
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
104
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
As new condition.
10
33
My
Score
No.
Ratings
Points
105
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
106
107
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
108
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
109
Unacceptable
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
My
Score
110
Minimum 1-5
111
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
Bidet.
36
M M M M M
No.
Ratings
Criteria / Indicators
Points
113
Functional hairdryer.
114
Magnifying mirror.
115
Weighing scales.
116
117
Slippers.
118
My
Score
Environmental
120
Environmental
121
Environmental
122
Environmental
Minimum 1-5
M M M M M
124
Minimum 3-5
10
m m m
125
Minimum 4-5
10
m m
37
No.
Ratings
Points
126
Unacceptable
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
127
128
Criteria / Indicators
Unacceptable
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
My
Score
No.
Ratings
Criteria / Indicators
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
129
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
130
Unacceptable
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
Excellent
Outstanding
10
131
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
132
Unacceptable
My
Score
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
My
Score
133
Minimum 1-5
134
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
135
Unacceptable
M M M M M
No.
Ratings
Criteria / Indicators
Points
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
My
Score
137
Minimum 1-3
Minimum 4-5
138
140
M M M
m m
No.
Ratings
Criteria / Indicators
Points
143
144
Jacuzzi
145
142
147
Tour desk.
148
Hairdressers / salons.
149
150
152
153
154
43
My
Score
No.
Ratings
Criteria / Indicators
Points
155
156
157
158
My
Score
M M M M M
M M M M M
161
162
163
164
165
166 Environmental
167 Environmental
168 Environmental
44
No.
Ratings
Criteria / Indicators
Points
169 Social
170 Social
171 Social
172 Environmental
173
174
175
176
Minimum 1-5
177
178
179
45
My
Score
M M M M M
No.
180
181
182
Ratings
Criteria / Indicators
Points
46
My
Score
BOOK FOUR
APPLICATION FOR ACCREDITATION
Rule IV.
Accreditation Process
Section 1. Filing of Application. Any person, partnership, corporation or other entity desiring
to operate a primary tourism enterprise as defined herein shall secure an accreditation from
the Department. Application for accreditation shall be accomplished online.
Section 2. Documentary Requirements. The Department shall issue a List of Documentary
Requirements to be complied with by applicants as part of the accreditation process.
Section 3. Inspection. An Inspection team shall conduct an audit of the establishment to
determine its classification. An oversight committee from the Department shall conduct
periodic inspection of the classified establishment.
Section 4. Validity of Accreditation. The Certificate of Accreditation shall be valid for a period
of two (2) years, unless sooner revoked by the Department.
Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation fees
to be implemented by these Rules.
BOOK FIVE
CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION
Rule V.
Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation. Any of the following acts, omissions shall be sufficient
grounds for the cancellation of accreditation:
a. Making any false declaration or statement or making use of any such declaration
or statement or any document containing the same or committing fraud or any
act of misrepresentation for the purpose of obtaining the issuance of accreditation;
b. Failure to comply with or contravene any of the conditions set forth in the
certificate of accreditation;
c. Failure to meet the standards and requirements for the operation of the
establishment as prescribed in these Rules and Regulations;
47
BOOK SIX
SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VI.
Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal. The valid DOT accreditation seal shall be
displayed in a conspicuous place of the establishment.
Section 2. Non-Transferability of DOT Accreditation Seal. The rights and privileges over the
accreditation shall be non-transferable.
Section 3. Periodic Inspection. The Department may send an inspection team to the
establishment for the purpose of finding out whether it is being kept and/or managed in
a manner conformable to the standards set by the Department. The inspection shall be
conducted at a reasonable time of the day with due regard and respect accorded to the right
to privacy of parties concerned.
Section 4. Defects and Deficiencies Found During the Inspection. Where certain defects
and deficiencies have been found in the course of inspection, the Department shall give
direction to the keeper, manager or operator to rectify the defects or deficiencies within a
reasonable period of time.
Section 5. Penalty for Failure to Remedy the Defects, etc. If the management fails to remedy
the defects or deficiencies, the Department may withdraw the certificate of accreditation of
the establishment.
Section 6. Advertisements. All DOT accredited hotels, resorts and apartment hotels which
shall advertise its business or services through print media must specify in the advertisement
item itself the DOT accreditation number.
48
BOOK SEVEN
OTHER PROVISIONS
Rule VII.
Miscellaneous and Transitory Provisions
APPROVED AND PROMULGATED THIS 2nd DAY OF May 2012, MANILA,
PHILIPPINES.
(SGD.) RAMON R. JIMENEZ, JR.
Secretary
ATTESTED: