Professional Documents
Culture Documents
Ahmed
Final Project
Prepared By:
Tanzeel-e-Rahman Khan
Zaeem Munawar
13125
13118
13127
Arslan Khalil
Adullah Muzaffar
13165
13169
Fatima Rauf
13125
Asif Sultan
Acknowledgment
We would like to express our special appreciation and thanks to our
advisor Mr. Asim Jameel, you have been a tremendous mentor for us. We
would like to thank you for encouraging our project and for allowing us to
grow as better citizens. Your advice on both project as well as on our career
have been priceless. We would also like to thank Gul Ahmed and their Staff
for their courteous cooperation and, they have also been helpful for our project
and they have been modes of guidance and motivation. I also want to thank
my mentor Mr. Asim Jameel for letting my project be an enjoyable
experience, and for your brilliant comments and suggestions, thanks to you. I
would also like to thank my group members for their hard work and support.
Your contribution will be building blocks of our foundation. All of you have
been there to support us in the execution of our project.
Regards:
M.Tanzeel-e-Rahman Khan
(Group Leader)
Table of Contents
Introduction __________________________________________________________________ 4
2 Question (A) Identify the type of retail outlet, and type of ownership. (Department, drug,
confectionery, restaurant, service, single store, retail chain). _______________________________ 5
3 Question (B) Defined the retail strategy, described the target market, and identify the
competitors, of the store? __________________________________________________________ 5
3.1
3.2
3.3
4 Question (C) Is the store management making efforts building sustainable competitive
advantage? If so how? Narrate in briefly. _______________________________________________ 7
4.1
4.2
4.3
4.4
Employees _______________________________________________________________ 8
4.5
4.6
4.7
5 Questioned (D) What kind of vendor relations do they have? Are the deriving any kind of
benefit out of that relationship? Pen down to the details. ________________________________ 10
6
Question (E) How does the retailer motivate its employees does it help in retaining them? __ 11
7 Question (F) How do they keep the operation no cost? And build multiple sources of
advantage? _____________________________________________________________________ 12
7.1
7.2
7.3
8 Question (G) What kind of growth strategies do they follow, Like market penetration, market
expansion, retail format development, and or diversification? _____________________________ 13
9 Question (H) How do they define their mission statement? And write down the mission
statement. ______________________________________________________________________ 13
9.1
9.2
10
10.1
11
Question (K) What kind of retail organisation structure do they have? Please narrate briefly15
12
Question (L) What kind of incentives do they offer to their employees? _______________ 16
13
14
Question (N) How do they evaluate store employees and provide feedback? ___________ 17
15
15.1
15.2
15.3
15.4
16
Question (P) What is your overall evaluation of the store? And what are your suggestions to
further improve the stores business? Also evaluate the location of the store including the strengths
and weaknesses of the location._____________________________________________________ 19
1 INTRODUCTION
The Gul Ahmed group in the Pakistani company
that includes Gul Ahmed Textile Mills, Gul
Ahmed Energy and Habib Metropolitan Bank.
More recently, a chain of retail outlets has been
founded under the name ideas by Gul Ahmed.
The groups concerns go by the name of Swisstex
chemicals (private) Ltd, which is a large
chemical distribution company that has the sole rights for supplying Ciba speciality chemicals
in Pakistan. The Gul Ahmed group began trading textiles in the early 20th century. In 1953 the
group decided to enter the field of manufacturing under the name of Gul Ahmed textile Mills
Ltd, and was incorporated as a private limited company. In 1972, it was listed on the Karachi
stock exchange. Since then, the company has made rapid progress and is currently one of the
leading composite textile houses in the world.
Gul Ahmeds fine textile products represent a unique fusion of the century old traditions of the
East and the latest textile technology of the West. The purest of cotton fibres, produced from
the fertile lands of Indus Valley, are spun, woven and processed into the finest quality cotton
and blended products through a combination of latest technology, skills and craftsmanship of
this traditional industry. Overall Gul Ahmed is one of the largest textile industry of Pakistan
which is providing its services locally and globally.
The purpose of this project is to analyse the retail strategies being practised in Ideas, the retail
store chain of Gul Ahmed. We have selected model town Link Road branch of Ideas and we
collected all the information written below from the branch manager. We will be discussing
details according to the given questions format by Mr. Asim Jameel. We will try our level best
to be precise and as brief as we can be, so that the given information is not misunderstood or
misinterpreted by the readers. Although the information provided below is collected by
interviewing the store staff mainly the branch manager, and is written as is. The authenticity of
the given information is not guaranteed due to different opinions and point of views of the
branch staff while the official and verified information can only be collected by making
requests to the corporate offices of the firm. We are only able to collect the relevant information
by requesting the outlet staff, and we consider this information to be close to real life situations
because the employee statements are based on the daily experiences. The specified questions
are written below with the brief answers.
products, unstitched fabrics, apparel, bags, shoes and accessories. For men they are offering
apparel, good variety of high quality unstitched fabric, and some assortment of accessories like
cufflinks, ties, belts, socks and wallets.
The fabric ranges from lawn, cotton, viscose, silk, Khaddar, chiffon, corduroy, velvet silk etc.
Some of the famous collections are G-Pret, G-Women, G-Silk, G-Mom etc.
They are also offering home fabric products like bedroom textile, bed linen, kitchen textile,
bath accessories and other Textile accessories like quilts, blankets, cushion covers, tablecloths,
pillow covers, towels and bathrobes etc. Their most selling products are from ladies section
and it represents large portion of their sales.
Khaddi
Khaadi is a Pakistani multinational luxury fashion house founded in 1998 by Shamoon Sultan.
It specialises in handwoven technique, products include unstitched lawn, menswear, luxury
Pret, childrens clothing, shoes, bags and jewelry. Khaadi have more than 35 stores in Pakistan
as a lay stores in UAE, Malaysia and the United Kingdom.
It one as a best high-street brand at 13th Lux style awards in 2014. It is currently developing a
Western fashion brand Khaadi West. And a 22,000 ft. Khaadi store under construction at
Karachis dolmen mall Clifton.
3.3.2
Chen One
Chen one is a chain of fashion stores owned by Chenab group (based in Faisalabad, Pakistan).
The 1st ChenOne store was opened in 1997 at Islamabad. ChenOne has stores located in
Pakistan and Middle East. Fashion products by Chen one are featured in the fashion magazines
of Pakistan. The ChenOne kiosks are attraction in the Dubai shopping Festival. They have more
than 30 outlets all over Pakistan and Middle East. Their major products are clothing, footwear,
bed linen, kitchen accessories and furniture.
3.3.3
Bareeze
Sefam (Bareeze) is a Pakistani high end fashion retailer and one of the countrys leading
businesses. Bareeze is in the list of Haute Couture which is a list of high end brands. It has
managed to get itself into that list by making extremely good quality clothing particularly in
Shalwar Kamese. Their main attraction is embroidered designer fabrics.
3.3.4
Chinyere
Chinyere is a 2nd brand under Sefam group, and they focuses on sophistication and style. It
was established in 1999 that has now evolved into countrys most popular and accessible
fashion brand. Catering to women as well as men, Chinyere has outlets all across Pakistan as
well as in Dubai, India, UK, Canada and Norway. Their main categories are Casual wear,
Formal wear, Couture, Menswear, Sleepwear, Abayas, Accessories and Jewellery.
4.4 EMPLOYEES
every outlet of ideas have around 25 to 30 employees on average and most of the sales staff is
consisted of females because of their hot category is ladies products. Thats why the highest
number of employees are allocated to the women apparel section. Employees are well trained
and adequately educated and well-groomed and well dressed in special uniforms. Their
responsibility is to cater the needs of the customer warmly and courteously so that they can
take home not only the products but also the warmth of the brand with them.
quality fabric collection in the market, they offer best quality cotton and mixture material for
unstitched fabric section. Their chairman Latha and Khadar are particularly very famous.
Finally they have obtained full potential of convenience goods and impulse goods and they
have ingeniously designed the product displays to ensure maximum mental impact and highest
level of sales. The assortment of these items along with the main product lines ensures
maximum impulse buying in most of the outlets located in central urban areas and posh
societies.
Landi kotal
Karachi
Lahore
Warehouse
Distribution
Outlets
distribution purposes in many cities. The vendors enjoy and level of benefits from the
organisation, but the organisation also have up to hand to dictate them their own terms and
conditions when necessary by having multiple vendors on their panel and minimising channel
monopolies.
6 QUESTION (E) HOW DOES THE RETAILER MOTIVATE ITS EMPLOYEES DOES
IT HELP IN RETAINING THEM?
Ideas have a very good HR system and hiring
department and it is commonly observed that
employees are satisfied and highly motivated to serve
the needs of the customers in all ways possible. Ideas
involve them in multiple activities of store
management during job rotation. They are groomed
by involving them in multiple training sessions and
counselling activities on regular basis. Extensive training workshops and courses are also
organised in order to keep the staff with suitable and significant knowledge of their jobs. This
gives them job satisfaction and keeps them motivated on their jobs. The purpose of the uniform
for the staff is to make them feel as part of an organisation as a single body, this also unites
them and creates different interpersonal corporations among the staff members. The staff is
respected at highest moral standards and they make them feel that they are important to ideas.
They are encouraged to share their opinions and thoughts to improve the operations and they
are also rewarded for their contributions that so they feel motivated and obliged to contribute
in the organisation and for its success.
They are also given daily targets to achieve on daily basis different incentives attached with
these targets which also gives them monetary motivation to perform better and create more
sales for the store.
have
very
effective
cost
efficient
minimise shoplifting by customers and they have installed high-tech systems to detect and
prevent shoplifting.
better quality of the products. They want to achieve results by promoting professionalism,
productivity and efficiency all of this at competitive prices and premium products to the clients.
Weaknesses
product prices.
segment
organizational background
Opportunities
Market saturation
Global expansion
Threats
10.1 QUESTION (J) WHETHER THE BASIS OF SELECTING THE RETAIL SITE? PLEASE GIVE DETAILS.
Most of the ideas outlets are located in central highly crowded markets like Liberty, DHA Yblock, Model down link road, Gulberg etc. to attract maximum number of customers and to
achieve targeted sales objectives the following are main bases of selecting the retail site:
Convenience
Visibility
Traffic
Signal crossings
Area footage
Parking facility
CEO
General Manager
HRM Manager
Assistant HRM
Manager
Marketing and
Creative
Manager
Marketing Team
Creatvie Team
Regional
managers
Accounts
Manager
Branch Manager
Assistant
Accounts
Manager
Asst. Manager
Cash Counter
staff
Floor manager
Store/Sales Staff
Accounts Dept.
them in companys standard forecasting formulas. Then the calculated target is then divided
over 3 stages called slabs in normal days achieving the 1st slab of target will give 25% of his
salary to the employee, if he achieved the next slab he will be eligible to claim 50% amount of
his salary as reward, 3rd slab will give him 75% and so on. In promotional days these
percentages can very like 25% on 1st slab, 37% on 2nd slab and 50% on 3rd slab and so on.
Secondly there are other reward policies as well which also creates employees commitment
towards the store. They have very nice appraisal policies, according to which they provide
promotions, salary increments, job rotations and many other benefits to the employees.
Employers enjoy these benefits and appraisals on bases of their evaluation of performance.
in smaller cities as well in this way they can become a true national brand and may be achieve
market leader position with better prospects of further growth in international markets.