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Preface

(philosophy)

1970 80
()

QCC

(KKD)

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iii

16

()

16

(Q7) (NQ7)

QC
QC QC

(Q7)
Q7
(NQ7) PDPC
NQ7

QCC QC

iv

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TQM

TQM

TQM TQM
TQM 19 TQM
20 TQM 21
22 23
TQM 24 TQM

Preface

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Contents
Part 1

...............................................................................001
Chapter 1

.....................................................003
1-1

004

1-2

004

1-3

004

1-4

006

1-5

006

1-6

007

1-7

008

1-8

(PL) (PLP)009

1-9

010

1-10 013
1-11 014
1-12 014
Chapter 2

.....................................................017
2-1

(cycle)018

2-2

()019

2-3

020

2-4

022

2-5

024

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vii

2-6

025

2-7

027

2-8

027

2-9

TQM
028

Chapter 3

Chapter 4

Chapter 5

Chapter 6

viii

.....................................................029
3-1

(fact control)030

3-2

034

3-3

036

3-4

037

3-5

040

= Total ........................................041
4-1

(TOP) TQM042

4-2

045

4-3

TQM046

.....................................................049
5-1

050

5-2

052

5-3

053

5-4

TQM 055

(Process Control).................................057
6-1

058

6-2

059

6-3

()060

6-4

061

6-5

062

6-6

065

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Chapter 7

Chapter 8

.............................................................067
7-1

068

7-2

()069

7-3

069

7-4

072

7-5

073

7-6

074

7-7

076

.............................................................079
8-1

080

8-2

081

8-3

085

8-4

088

Part 2

8-5

090

8-6

091

.........................................................................................099
Chapter 9

9-1

102

9-2

104

9-3

109

9-4

114

9-5

116

9-6

118

.............................................................121
10-1 122

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Contents

Chapter 10

.............................................................101

ix

10-2 124
10-3 126
10-4 128
Chapter 11

.................................................................133
11-1 134
11-2 137
11-3 140
11-4 142
11-5 146

Chapter 12

.............................................................151
12-1 152
12-2 153
12-3 155
12-4 157
12-5 162

Chapter 13

.............................................................165
13-1 166
13-2 167
13-3 172
13-4 175

Chapter 14

.............................................................179
14-1 180
14-2 180
14-3 183

Chapter 15

.............................................................185
15-1 186
15-2 186

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15-3 187
15-4 190
Chapter 16

.....................................................195
16-1 1196
16-2 2201
16-3 3206
16-4 4210
16-5 5213

Part 3

.....................................................................221
Chapter 17

QC (Q7) .....................................................223
17-1 224
17-2 234
17-3 248
17-4 256
17-5 268
17-6 283
17-7 291

Chapter 18

QC (N7) ................................................327
18-1 N7 328
18-2 N7 336

Part 4

TQM ......................................................................................375
TQM ...............................................................377
19-1 TQM 378
19-2 378
19-3 (Management)383

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Contents

Chapter 19

xi

19-4 (Total)388
19-5 TQM 389
19-6 TQM 393
Chapter 20

TQM ......................395
20-1 PDCA 396
20-2 398
20-3 401
20-4 402
20-5 404

Chapter 21

.........................................409
21-1 5S410
21-2 411
21-3 415
21-4 418

Chapter 22

.....................................427
22-1 428
22-2 428
22-3 430
22-4 433
22-5 435
22-6 437

Chapter 23

TQM ..............................................441
23-1 442
23-2 444
23-3 446
23-4 451
23-5 454
23-6 457

xii

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23-7 460
Chapter 24

TQM ...............................461
24-1 ISO 9000 462
24-2 466
24-3 468
24-4 TQM 471
24-5 TQM 474
24-6 TQM 477

....................................................................................... 479

Contents

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xiii

Part 1

Chapter 1
Chapter 2
Chapter 3
Chapter 4 = Total
Chapter 5
Chapter 6 (Process Control)
Chapter 7
Chapter 8

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Chapter

1-1

1-2

1-3

1-4

1-5

1-6

1-7

1-8

(PL) (PLP)

1-9

1-10

1-11

1-12

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Part 1

1-1

1-2

JIS 8101

(1)

(2)

1-3

(
)

004

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( 1-1 )
()
()

1-1

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Chapter
1

005

Part 1

1-4

(TQM)

TQM
TQM

(1)
(2)
(3)

=
(1)(2)(3)

1-5

006

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TQM

1-6

1960 QC
PDCA SQC
1972
()

(1)

(2) ()
(3)

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Chapter
1

007

Part 1

1-2

1-7

1960 (Color TV) (Car) (Cooler)

3C
(1969 ) ()

008

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()

(availability)

1-8

(PL) (PLP)

(Product Liability:
PL
() (thalidomide)
PL 1972

PL

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Chapter
1

PL)( p.330)

009

Part 1

PL

(Product Liability Prevention:PLP) PL

PL

1-9

(1)
(2)
(3)

1
The next processes are our customers!

010

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 (Quality is everybodys responsibility!)

(= )

(
)

TQM TQM

1
(QC) QC

(= )

2
(GD)
GD QC

QC

Chapter
1

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011

Part 1

() () (
)

(1)

(2)
(3) (2) ()

TQM

012

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1-10

TQM

TQM

1-1 ()

()

TQM

TQM

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Chapter
1

013

Part 1

1-11

1960

(= )

1-3 ()

1-12
1-4
014

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 QC

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Chapter
1

1-4

015

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Chapter

2-1

(cycle)

2-2

( )

2-3

2-4

2-5

2-6

2-7

2-8

2-9

TQM

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Part 1

2-1

(cycle)
=

(Plan) (Do) (Check)

(Action) PlanDoCheck
Action ( PDCA)

(P)
(D)
(C)
(A)

(P) (D) (P)

(D) (C) (A)
(P) (P)

2-1
018

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TQM

TQM

TQM

2-2

()

(plan)

( etc)

(1)
(3) (9)

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Chapter
2

019

Part 1

(1)
(2)

(3)
(4)
(5)

(6)
(7)
(8) (6)
(9)

2-3

Action = +

(A)

2-2

(1)
(
020

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 2-2

)
(2)
()
(3)
()
(4) (
)
(5) (
(6) (
)

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Chapter
2

021

Part 1

TQM

2-4

()

1.

39
20 30

1,100
39 30

022

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2.
2-3 QC

()

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Chapter
2

2-3

023

Part 1

3.

TQM

4.

40 C

2-5

024

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.

.
.
.,2008.08
, 2015.10
.

ISBN978-957-11-5229-5()
ISBN 978-957-11-8056-4
1.2.3.
1.
489.67
494.56

97009174
104003246

1MCH
1FTT

275










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