UNIT-I

Organizational behavior - meaning - importance - historical development of

organizational behavior - organization as a social system - socio-technical
system - open system - factors influencing organizational behavior environmental factors - constraints over organization and managerial
performance.

Definition and meaning of organisational behaviour

According to Keith Davis "organizational behaviour is the study and application of
knowledge about how people act within organizations. It is human tool for the human benefit.
It applies broadly to behaviour of people in all type of organization such as business,
government, schools, etc. it helps people, structure, technology, and the external environment blend
together in to an effective operative system".

Stephen P Robins
Organizational behaviour as a systematic study of the actions and attitudes that people exhibit
within organizations.

According to Luthans
OB is directly concerned with the understanding, predicting and controlling of human behavior
in organizations.

Meaning
OB is Study of human behavior in organizations. There are two words1- Organization
2- Behaviour
The study of Organizational Behaviour (OB) is very interesting and challenging too. It is related
to individuals, group of people working together in teams. The study of organizational behaviour
relates to the expected behaviour of an individual in the organization. No two individuals are
likely to behave in the same manner in a particular work situation. It is the predictability of a
manager about the expected behaviour of an individual.
OB is concerned with the study of what people do in an organization (social system) and how
that behavior affects the performance of the organization
Individual Behavior
Individual and group behavior
Organizational structure

Significance of OB

Managing Workplace DiversityWork force diversity means that organizations are becoming more heterogeneous in
terms of gender, which varies from the so-called norm. It includes women, south Indians,
Benalies, Punjabies , physically disabled, elderly etc.

Improving ethical behavior

After understanding the mechanism of human behavior, managers are required to
control and direct the behaviour so that it conforms to the standards required for
achieving the organisational objectives. Thus, managers are required to control and
direct the behaviour at all levels of individual interaction.

In define authority, power and status of an employee Power is referred to as the capacity of an individual to take certain action and may be
utilized in many ways. Organizational behaviour explains how various means of power
and sanction can ,be utilized so that both organizational and individual objectives are
achieved simultaneously.

In making communicationCommunication helps people to come in contact with each other. To achieve
organisational objectives, the communication must be effective

Essential to effectively strategy implementationOrganizations have to adapt themselves to the environmental changes by making
suitable, internal arrangements such as convincing employees who normally have the
tendency of resisting any changes.

Improving Quality and Productivity

In making effective organizational structure

In making group

In motivation

In organizational development