How to program Record a Call

Description

Record a Call (RAC) allows extension users to record a two-party call when one party is connected to a
trunk.

The recorded conversation is stored in the users’ voice mail mailbox. You have the option of using the
ports that store voice mail messages for Record a Call, or you can set up ports exclusively for recorded
messages.

Conditions
• Record a Call is supported on the 5010 IP Phone, 5020 IP Phone, 5207 IP Phone, 5215 IP Phone,
5215 IP Phone (Dual Mode), 5220 IP Phone and 5220 IP Phone (Dual Mode); 5140 IP Appliance
and 5240 IP Appliance; and the Symbol MiNET Wireless phone. Record a Call is supported for the
5230 IP Appliance and the OpenPhone 27 in Auto-record mode only.

• Record A Call functionality has the following constraints:

• To calls involving one trunk party and one RAC enabled desk set.
• RAC can interoperate with Auto-record or user invoked recording.
• The 5230 IP Appliance and the OpenPhone 27 handset can only use the Auto-record
mode.
• RAC prompts are only displayed on supported devices when the device is connected to a
trunk.
• RAC Feature Access Keys are only functional when the device is connected to a trunk.
• An IP networking trunk party is permissible.
• Desk sets and consoles are RAC enabled using COS option programming
• The features Intrude, Group Page, Directed Page, Silent Monitor are rejected by devices
in RAC conference.
• Use of RAC pre-empts any existing Silent Monitor

• One device in the call must be connected to a trunk.

• A 3300 ICP supports a maximum of

• 12 concurrent RAC sessions on systems with a 300 MHz processor controller.
• Six concurrent RAC sessions on systems with a 133 MHz processor controller. Note that
12 concurrent sessions can be programmed and used on systems with a 133 MHz
processor, but the system may experience performance problems if more than six
concurrent sessions are permitted, and the system is running at the standard business
traffic levels (6 ccs per user).

• Each RAC session uses one three-party conference resource, and one voice mail port.
• Tones are not given to any party to indicate that the call is being recorded.
• A voice mail mailbox must be programmed against the extension's prime directory number.
• Record a Call can only be used in two-party calls when one party in the call is a trunk.
• The voice mailbox and set must be on the same network node.
• Unlike regular voice mail sessions, Record A Call sessions do not time out after five minutes.
However, 60 seconds of silence in the conversation will cause automatic termination of the
Record A Call session.
• Record A Call recordings DO NOT activate the Message Waiting Indicator. Although, whenever the
user accesses the mailbox, the Voice Mail prompts, “You have ‘N’ new message, ‘N’ saved
messages and ‘N’ recorded conversations.” The recorded conversations is stored in order of
arrival and interspersed with any new/saved messages.
• If the system goes out of service while a message is being recorded (that is, before the user
saves the message), the message will not be available after the system is rebooted.
 • The message "recorder not available" appears under the following conditions:
• A Record a Call session has already been initiated by one of the participants
• A caller attempts a session during a conference call
• No voice mail ports are available

• If the Start Recording Automatically COS option is set to YES and you wish to save the recording,
you must set Save Recording on Hang-up COS option to YES, or you must manually press the
save button before you hang up.
• During the recording, if you place the call on hold, the recording stops. The recording is not
continued when you retrieve the call from hold. If you wish to continue recording, you must
manually re-start the recording; in this case, you will have two recordings for this call.
• During the recording, if the person you called places you on hold, the recording still continues.
• During the recording, if either you or the person you called, pressed the Trans/Conf button, the
recording stops.

Programming

• Class of Service Options Assignment form

• Record-A-Call Active: YES or NO

YES allows extensions with the COS to record calls.
• Record-A-Call - Start Recording Automatically: YES or NO
Select YES to record incoming calls automatically when the call is answered at the set;
outgoing calls are not recorded automatically. Calls will not be recorded automatically at the
called party's set if the calling party has already initiated Record-A-Call.
• Record-A-Call - Save recording on Hang-up: YES or NO
YES saves the recording when the recording party hangs up or upon call tear down; no
explicit Save required. Use this setting for the SUPERSET 4015, 5010 IP Phone, 5207 IP
Phone, 5215 IP Phone and 5215 IP Phone (Dual Mode), which do not have softkeys that
allow users to start and stop recording.
Note: To avoid filling up the mailbox, use this option with discretion.
• Programming Note: For the SUPERSET 4015, 5010 IP Phone, 5207 IP Phone, 5215 IP Phone
and 5215 IP Phone (Dual Mode), the 5230 IP Appliance, and the OpenPhone 27 handset you
can also set all three of the above Record-A-Call COS settings to YES and skip the step of
programming a feature key.

• Station Service Assignment form

• Assign the COS to extensions requiring use of Record a Call feature.
Note: If you assign the Record a Call COS option to an extension that does not have a
mailbox programmed against its prime directory number, the Record a Call prompts are
displayed, but the feature is not active.

• Program a Record a Call feature key on the extensions.

• If you are programming a 5240, 5140 or 4150 set, you do not need to program a feature
key.

• Hunt Group Assignment form

• Set up a Hunt Group (type: Recorder) of voice mail ports for dedicated Record a Call use.
• Note: When assigning voice mail ports to a Record a Call hunt group, do not remove these
ports from the Voice Mail hunt group.