Professional Documents
Culture Documents
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Restricted
Program Agenda
1
Strategy
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Restricted
21 years delivering
the best-in-class CRM
6
Oracle Cloud CX Suite
integrations available
19
21
Industry specific
applications
Successful Siebel
CRM Customers
6000+
worldwide
22
Languages
in a single repository
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Restricted
89%
Siebel CRM customers are working with the latest release (8.1.x/8.2.x)
SIEBEL CRM SUPPORT MATRIX
SIEBEL RELEASE
PREMIER SUPPORT
EXTENDED SUPPORT
SUSTAINING SUPPORT
GO FORWARD STRATEGY
6.x
Jun 05
Dec 07
Indefinite
Maintain
7.5.x
Dec 08
NA
NA
EOL
7.7.x
Sep 09
Sep 12
Indefinite
Maintain
7.8.x
May 10
May 13
Indefinite
Maintain
8.0.x
Jan 12
Jan 15
Indefinite
Maintain
8.1.x
Nov 19
Nov 22
Indefinite
Incremental Innovation
8.2.x
Nov 19
Nov 22
Indefinite
Incremental Innovation
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Restricted
Open UI
Siebel CRM (IP2014)
Financial Services
Large user base (30k)
Siebel Loyalty
Siebel CRM
Large (32m members)
Loyalty programme
Oracle Cloud Hosted
Service Excellence
Siebel CRM (IP2013)
Service Cloud
Knowledge Management
Self Service
Siebel Automotive
Dealer Management System
Automated Service &
Logistics
1600 Dealer locations
Large user base (20k)
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Restricted
Siebel Communications
Largest Telco in Australia
Open UI B2B Sales platform
Sophisticated Order Capture
and Bundling process
50,000
40,000
40,000
Public Sector
40,000
Financial Services
33,000
28,000
30,000
24,000
20,000
24,000
Automotive
25,000
18,000
Life Sciences
10,000
Telco
Users
0
High Tech
Retail
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Restricted
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Cloud Enabled
Managed Cloud
Infrastructure Cloud
Hybrid Cloud
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10
@ Partner (BPS)
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11
Oracle CX Portfolio
The Automation Imperative
CONTACT
CENTER
STORE
FIELD
SERVICE
FIELD SALES
WEB
MOBILE
SOCIAL
IOT
INDUSTRY SOLUTIONS
CX APPLICATIONS
MARKETING
SALES
CPQ
COMMERCE
SERVICE
SOCIAL
MARKETPLACE
CX FOUNDATION LAYER
SIEBEL CRM
COMMON MODERN
USER INTERFACE
CUSTOMER MASTER
DATA AS A SERVICE
STANDARDIZED APIs
COLLABORATION
ANALYTICS
PLATFORM AS A
SERVICE
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12
Responsiveness
High Frequency
Analysis for instant
evolution, decision
making and
automation of
information flows
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13
Siebel Strategy
Industry Innovation
2016-2022+
Customer Experience
2011-2016
2014-2018
Business Agility
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14
Oracle Integration
Cloud Service (ICS)
CX Augmentation
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022+
Applications Unlimited
IP2014
Mobility
Open UI - RWD
Mobile 2.0
Application Usage
Capture
IP2022+
IP2018
IP2020
Real-Time
Analytics
Machine Learning
(Cross-industry)
IP2016*
IP2013
IP2015
IP2017
Agile Upgrades
Open UI
Simplified UI (Alta)
Agile Development
Run-Time Metrics
Unstructured Data
Usability (Voice)
IP2019
Process Automation
(Cross-Industry)
Industry-specific
Learning
IP2021
Industry-specific
Automation
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Restricted
* 0-12 months
15
Siebel
CRM IP 2015
Current Release
Q2 CY15
Customer Experience
Oracle Cloud application theme for Siebel applications
Disconnected mode for Sales and Service mobile
applications
New JQuery charting framework for Open UI
Industry Innovation
Life Sciences digital content delivery in disconnected
mode
Enhanced HTIM Partner portal with improved
customer experience and persona driven UI
Training Planning and Tracking solution for Clinical
Trials
Increased Agility
Developer preview of Siebel Composer, ability to
configure and deploy the Siebel application with no
downtime and partial ability to configure via a web
browser interface
Enhancements to the patching and annual innovation
pack application process, providing simplicity and
saving time
Embedded EDQ and Data Governance Management
Reporting for improved master data management
Whats Next
0-12 month planning cycle
Customer Experience
Expose Siebel Calendar as a CalDAV server
Usability enhancements to Search & support for external Search Engines
Superior customer experience for Mobile, including support on
Windows & Android
Enhanced modern customer experience for self-service customer and
partner applications using Open UI
Industry Innovation
Support aggregate pricing & de-bundling scenarios for Mobile Wireless
Improved promotion upgrade / downgrade performance using InMemory database
Improved one-click ordering flows for Siebel Communications
Financial Services Application Capture using OPA Integration
Improved case management via Public Sector Self-Service / OPA
Messaging Plan personalization and Call Planning completeness
Self-Service scheduling for appointments
Enhancements to Clinical for improved productivity/quicker end user
decisions
Increased Agility
Siebel Open UI Desktop Integration - Attachment Editing, CTI Hoteling,
Outlook Drag & Drop
Siebel Application Usage Capture to detect & analyze end-user behavior
Siebel Composer Developer Preview II - Parallel development using
workspaces, visual editing of UI artifacts
REST Interface and integration with Oracle Integration Cloud Services
Future Directions
0-24 month planning cycle
Customer Experience
UI enhancements to support complex ordering scenarios
Improved UX design and continued investment in Open
UI framework delivers superior user experience for
mobile applications
Dynamic Bundling to simplify deals, Parallel Configuration
of Customizable Products and enhanced Customer 360
Dashboard
Public Sector disconnected mobile application for Case
Workers
Industry Innovation
Enhancements to Siebel Communications to increase
productivity in the Contact Center
Consumer Goods disconnected mobile application for
merchandising to improve sales effectiveness
Financial Services disconnected mobile application
integrated with OPA disconnected
Increased Agility
Improved security with Account Contact authentication
for Call Center and Partner applications
Ongoing improvements to Siebel Composer Mode,
including full WYSIWYG editing of UI artifacts and full
configuration capability in the web interface
Scalable SOAP Interface and integration with Oracle
Integration Cloud Services
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16
Public Sector
Aerospace &
Defense
Financial
Services
Wealth Mgmt.
Insurance &
Health
Life Sciences
Consumer Goods
Retail &
Hospitality
High Tech
Industrial Mfg.
Automotive
Logistics
Utilities
Energy
Chemicals
Industry Applications
Innovation
Comms
Copyright 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential Restricted
17
Communications
Roadmap
Customer 360
Enhancements
In-memory Upgrade Promotion Simplified click
stream and improved Response time
Partner Commerce
Parallel Configuration
Guided Navigation for
of service bundles in a
Quotes and Orders
promotion
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18
Financial Services
Relationship Bankers Mobile Application
Account Origination
Rule Based Application Capture
Guided walkthrough of application
process
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19
Public Sector
Integration with OPA for rule based interviews
Citizens
Improved service delivery enabling citizens to
apply for the benefits
Navigate complex rules
Responsive web design
Government Organizations
Absorb the complexity of constantly changing
policy rules
Reduce burden on call centers
Ability to audit all decisions / advices made
Application submissions with reduced errors &
missing information
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20
Public Sector
Mobile Application for Case Worker
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21
Field Sales
Disconnected Application for Sales
Customer
Profile Updates
Closing Deals
Tracking Tasks
to Completion
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25
Field Service
Improved Field Service Mobile Application
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26
Customer Self-Service
Self Service Appointment Scheduling
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27
Automation Agility
Roadmap
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28
98.70%
1056
924
79.20%
871
69.00%
58.10%
628
509
47.10%
27.20%
1.20%
1.90%
2.00%
IP 2013
IP 2014
IP 2014.1
IP 2015
IP 2015.3
IP 2013
IP 2014
IP 2014.1
IP 2015
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IP 2015.3
29
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30
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34
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40
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41
Reverse Proxy
Siebel Composer
AOM
AOM
AOM
Proxy
OM
Proxy
OM
Proxy
OM
for
Tomcat
for
Tomcat
for Tomcat
EAI
OM
EAI
EAIOM
OM
(SOAP)
(SOAP)
(SOAP)
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42
Visual Design
Siebel Composer
WYSIWYG UI Development
Runtime configuration, preview &
deployment
Product
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43
Key Takeaways
Oracle is Committed to Siebel and is delivering many New Product
Innovations annually
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44
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45
Time
Session #
Description
Notes
14.15-15.00
GEN7023
Siebel CRM Strategy and Roadmap - Continuous Innovation and Customer Success
17.15-18.00
CON7024
Using Siebel CRM and Oracle Cloud to Deliver Great Customer Experiences
11.00-11.45
CON7027
12.15-13.00
CON7026
14.00-15.00
WED
THU
16.00-16.45
CON9637
17.15-18.00
CON5022
12.15-13.00
CON9626
Communications: Mobilink
13.45-14.30
CON9639
Public Sector Innovations Driving the Citizen Experience and Positive Social Outcomes
15.00-15.45
CON8927
10.45-11.00
CON9632
12.00-12.45
CON9645
New era for Siebel Life Sciences enriched with Cloud and Mobile solutions
13.15-14.00
CON9642
14.30-15.15
CON9640
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46
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47
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49