Professional Documents
Culture Documents
A Process Approach
ISO 9001:2000 Model & Its Related ISO 9001:1994 Elements
4.1, 4.9,
4.18
8
Measurement,
Analysis, and
Improvement
6
Resource
Management
INPUT
7
Product
Realization
OUTPUT
PRODUCTS
QMS Evolution
BS 5750
VDA6
AVSQ
ISO 9000
1987
QS-9000
ISO/TS
ISO9001
16949-1999
2000
Sanctioned
Interpretation
ISO/TS
July 2002
16949:2002
EAFQ
Fig.2
and poorly written findings (e.g., not linked to a requirements and evidence).
In conjunction with the new process auditing technique, auditors are expected to follow products, programs, or jobs from
department to department. This is in stark contrast to the traditional element-by-element approach that has traditionally
been used. Emphasis will be on what ISO/TS 16949:2002
defines as Customer Oriented Processes (COPs). The intent
is to create an audit trail beginning with customer requirements through to operator instructions and ending with what
was delivered to the customer.
Continued on page 5
Plante & Moran
Analysis of Date
(Management Review)
Customer satisfaction
Delivery performance
Business Plan
Complaints
Market strategy/plan
Internal audits
Growth plan
Productivity
Budget
Scrap
Improvement strategy
Defects
Resources
Supplier performance
Profitability
Gained/Lost sales
Supplier Development
Plan
Competitive analysis
Improvement Cycle
(Shewhart/Deming)
Choose best
strategy, adjust
process, repeat
cycle
PLAN
ACT
Analyze outcomes,
compare to objectives,
develop recommendations
Systematic
Approach to
Process
Design/Improvement
CHECK
Establish objectives,
identify parameters
and resources, set
standards, and clarify
procedures
DO
Fig.2
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