Professional Documents
Culture Documents
S40040164
ASSESSMENT 2
PART A
1-2
MARKET
ACTIVITY
MARKETING
TACTICS
PERSON
RESPONSABLE
TIME REQUIRED
COST
KPI
WEB PAGES
Web designer
1 month
( to have
everything ready
online +
1 week to let
customers have
time to read the e
mails
1 week
(preparation time)
+
1 week
(implementation)
14400
5% returns on
sales in a
month
22000
5% returns on
sales in a
month
1 week
10000
5% returns on
sales in a
month
-Let customers
know about it.
-e-mail them or
Sms them
Secretary
Graphic
designer
Public
relations team
Marketing
manager
employee
No
Comments
Yes
No
Comments
Legal requirements: all the information need to be declared. No hidden information or hidden
cost.
Ethical requirements: the product, the package and service: everything need to be ethic.
Safety requirements: the product should have standards. How we handling the product, how we
deliver it: everything has to have a standard and meet the safety requirements.
Accounts for cultural considerations: do not do anything that can be offence. Respect the
culture and belief of the local people.
5 When we receive the feedback we can monitor the performance of our marketing plan.
We have to analyze the feedback and understand where we can improve.
When we analyze the feedback that we prepared for the staff we can understand if the target was too
much, or if the staff is happy or not. According to the answers, we can take the actions we need to take
to improve ourselves.
In the same way, when we analyze the feedback that we prepared for the customers we can understand
what part of the product meets the customers needs and which part can be improved.
6 The Key Performance Indicator tell us which one is our target. Once we have the result we can
compare them with the KPI and see if we underestimate or overestimate. If the results match we did
very well, otherwise we have to analyze and understand what we can do.
If we underestimate, if the results are much better than expected we could do another marketing plan
in order to get even better results.
If we overestimate, then we have to understand the reason why we didnt meet our target.
If the reason is the staff, then we should do something about. For example we can provide training.
If the reason is the market, then we should re-do our marketing plan to seek better results.
7 In case of over-performance we can set new targets. The marketing plan was good and we got better
results than we expected, which mean that we should keep doing what we are doing, but with new
expectation, so with new targets. To do so we could invest more money.
Basically, I would do exactly what I did before but in a bigger scale. For example if before we got 10 %
return on sales after a month with the television ad against the 5% expected, means that the marketing
plan was good. I would do the same, investing more money and set new target of 12% return on sales
after a month.
8 To encourage my staff I would try to give them motivation.
The first thing that I would do its to build the team or, where there is already a good them, improve it. I
would take them out for dinner outside the working hours to have fun together. That would help to
build their confidence and their relations with the others members of the team.
I would like to organize more staff meeting to give everyone the opportunity to express themselves, to
give ideas and suggestions and finally, I would give rewards for the best performance, the best seller,
the employer of the months.
9 The marketing mix (the 4 Ps) is Product, place, promotion and Price. To gather information about
customer reaction I could use one (or more) of the following processes:
Advertisements
Consultants
Distribution of free samples
Media announcements
Demonstration activities
Product launches
10 To identify opportunities for change I could conduct some of the following type of primary research:
Interviews
Focus groups
Observation
Surveys
PART B