Information and Communication Technologies (Icts) As Tools For Improving Local Governance in Africa

United Nations Educational, Scientific and Cultural Organization
Organisation des Nations Unies pour l'ducation, la science et la culture
Information and Communication Technologies (ICTs)

as Tools for Improving Local Governance in Africa
A UNESCO project mission report and assessment of the current situation and outlook
in selected African municipalities (Zanzibar, Lusaka, and Maputo)
to identify needs for training on e-governance.
By Mike Jensen
September 25, 2002
Table of Contents
1.
Introduction.................................................................................................. 3
2.
Municipalities as ICT users general comments, assumptions and
context for a strategy .......................................................................................... 3

3.
The Municipal Projects ................................................................................ 8

3.1 Maputo ...................................................................................................... 8
3.2 Zanzibar .................................................................................................. 11
3.3 Lusaka..................................................................................................... 13
4.
Recommendations .................................................................................... 15
5.
Annex : List of potential partners and project contacts ............................. 17
This study was done in the framework of the UNESCO

cross-cutting project on e-Governance Capacity Building
http://www.unesco.org/webworld/e-governance
1. Introduction
The municipalities of Zanzibar, Lusaka and Maputo are being assisted in developing
the use of e-governance by UNESCO, as part of its on-going efforts to support the use
of ICTs in the public sector. E-governance is the use of ICTs to promote more efficient
and effective government, facilitate more accessible government services, allowing
greater public access to information, and making government more accountable to
citizens. This would involve delivering services to the public via the Internet,
telephone, public access centers, wireless devices or other communications and
information systems.
The initial project in this effort was supported by DANIDA to provide some basic ICT
infrastructure for the municipalities aimed at assisting in the process of developing an
e-governance capacity and provide shared access to ICTs for both local government
staff and the public. Some PCs, a LAN, Internet access, a Website and training were
provided under the project. Building on these initial activities, a second project is being
developed to conduct training in e-governance for the municipalities. In order to inform
strategy for this activity, UNESCO commissioned an initial assessment of local needs
based on short 1-2 day missions to Zanzibar, Lusaka and Maputo which took place
between 11-24th June 2002.
There were three broad questions that were to be addressed by the mission: What is
the level of advancement of municipalities in the use of ICTs? What are their needs in
terms of ICTs tools and training? And what are the opportunities and synergies with
important infrastructure funding sources, etc? This definition of needs and
opportunities is expected to lead to the third and main activity, which is the
development of training modules for municipal staff on the use of ICTs for improving
local governance. General ICT training is available virtually anywhere now, so this
project is to address those areas that are unique to these types of institutions, i.e.
setting up and use of e-governance applications such as: Information on solid waste
management, public works, zoning, rates&tax management systems, etc. NGO
partners and local training institutes or expert consultants would be responsible for
implementing these training modules, with distance learning being a possible option to
help assure sustainability and provide wider access. This component of the project is
expected to last until August 2003.
The findings in this report will be used to develop the modules in collaboration with
NGOs (regional/national) who would most likely also implement the training through
workshops. The project is being carried out in 2 regions: Africa and Latin America.
2. Municipalities as ICT users general comments, assumptions and

context for a strategy
Local municipalities are a fertile ground for the application ICTs. They are at the front
lines of government in their service-oriented interaction with the public and business,
often in transaction based systems with many, interlinked components. As such,
municipalities have considerable potential to assist in the process of integration of
ICTs into the daily lives of its citizens.

Municipal operations from an information technology perspective can be divided into
three areas 1) internal, 2) intragovernmental, and 3) external (with the public).
Many of these operations benefit considerably from the use of ICTs, and indeed many
of the large city municipalities in Africa already have substantial ICT systems in place.
However in the context of this project there is almost no use of ICTs in the interaction
of local government with the public, and also, in the case of these three municipalities,
ICT-use ranges from almost zero, in the case of Zanzibar Municipality, to extensive
use by the Lusaka Municipality, which due to its large size and staff, has had a
computer-based payroll system for some decades.
Ironically, because of its early start, Lusaka Municipality invested considerably in
expensive mini-computers during the pre-PC/Internet era and has only recently moved
over to lower-cost Intel based client-server systems. By the same token, as the costs
of ICTs have continued to decrease, their deployment in the smaller and less wellresourced municipalities of Zanzibar and Maputo has now become much more
feasible, even for some of the more advanced internal and external functions that
have only recently been computerised in the larger more well-resourced municipalities
around the world.
While not directly related to e-governance, it is useful to examine the existing role of
ICTs in municipal operations. Because of their information intensive nature, internal
accounting and payroll operations are usually the first to be computerised. At the
same time, computers would also normally be used for word processing and budget
planning (usually a spreadsheet, although some accounting systems would also have
this functionality). Other common internal functions that also often employ the use of
ICTs would be:
Job Costing
Purchase Orders
Work Orders
Because of their importance in ensuring timely income generation and also because
they can be built relatively easily onto the accounts payable system, some external
municipal operations with the public are also often computerized, although still
administered by municipal staff, these would normally be:
Rates/Tax
Water&Electricity Billing (if applicable)
Business Licenses
Depending on the responsibilities of the particular municipality, other internal functions
that could use ICTs to assist in operations would include:
Staff support (scheduler, contact management, email, web access)
Scanning, documentation & GIS Mapping
Waste management
Council Property Management
Roads and pavement management (incl parking)
Vehicle & Fuel management
Inspections
So far, only Lusaka Municipality has reached some level of computerization in any of
these areas, partly because of its large size and long history. By contrast the level of
ICT-use is far lower in the other two municipalities - Zanzibar has a relatively small
and under-resourced municipality while Maputo municipality was only very recently
established. Even in Lusaka however, ICTs are not yet employed to improve
interaction with the public, by for example, providing business license application
forms over the web.
Functions which may be amenable to the introduction of e-governance could include:
Urban planning - land titles, subdivisions and zoning applications
Building permit applications
Council property rent applications and payments
Hawking permit applications
Local elections/voting
Public health information and announcements
Public transport information
Tenders
Underlying many of these applications is the use of TCP/IP and the Internet which
serves to provide the common protocol for many of these interrelated ICT functions to
communicate, both internally over LANs, and externally to other levels of government,
suppliers and the public. Even computer processing facilities may be used over a
WAN, for example in some countries, such as South Africa, municipalities have a
common payroll and accounting system administered centrally on their behalf and
processed locally.
So far amongst the three authorities, only Lusaka has begun to adopt the use of ICTs
in any of these areas. In Africa, even in the larger municipalities, access to computers
by staff is still not widespread and is usually confined to IT, secretarial and accounting
personnel. As a result general use of email and the Internet for intergovernmental
communications, decision-support, distance education/training and interaction with the
public is still virtually unknown. It is in this area that the UNESCO initiatives could have
the biggest impact initially by providing the additional computer facilities and Internet
connectivity for both staff and public access, along with access to training for staff and
public.
Being the most advanced, Lusaka is in the best position to begin some of these
activities. While basic IT literacy amongst general staff will still need to be addressed
before extensive use of application-specific ICT training can take place, it already has
the basic platform in place - a large LAN/server environment, some IT literate staff and
a general understanding of the benefits of further use of ICTs within the organisation.
In addition it has a variety of information systems already in digital format on which it is
feasible to build relevant online applications for the public. The main difficulty is the
large scale at which these systems need to be built if they are to address a significant
part of the need, and the capacity of the already overloaded IT staff to cope with the
additional technical support load and more responsibilities such as maintaining an
Intranet and Extranet.
In Zanzibar and Maputo, the use of ICTs is far less developed - many of even the
most basic functions are carried out manually and the level of IT capacity within the
organisations is extremely low. Thus these municipalities will need a longer time-frame
and substantial additional support for basic computerisation and to substantially build
up the ICT capacity within staff before they can 'go online' to the public. At the time of
the mission, the project had not yet progressed to the point where these two
municipalities were ready and in a position to plan for the the project around
applications training, and much of the focus was still in the initial process of planning
infrastructure roll-out and basic IT literacy.
From these observations it becomes apparent that in order for the UNESCO project to
have full impact it will be important to involve other agencies to provide the additional
resources required for addressing basic ICT training and infrastructure requirements.
The large variation in needs between the different municipalities, added to the
language differences makes shared regional training (both face-to-face and via
distance education) with participants from each of the municipalities much more
difficult. There is also the added the problem that there are very few regional or
national agencies working in the area of providing local government training, least of
all ICT-oriented local government training. Identified below are the few regional
agencies involved in some of these areas (with further details in the Annex).
Although not a directly municipal application of ICTs, the facilities established through
the DANIDA supported project at the municipalities could be used to provide distance
education for more general capacity building in local government public
administration, planning and accounting. There are a variety of international
institutions providing distance education courses in this area such as the University of
Birmingham School for Public Policy. In Africa, the large South African distance-based
university UNISA, and the Polytechnic of Namibia are the only notable providers of
formal distance education that were identified, offering degrees in accounting and
public administration for local authorities (see Annex).
Information in the area of more application-specific training should improve shortly
because the European local government capacity building agency, ICLEI, is in the
process of a major study to identify needs and opportunities for e-training for local
governments in Africa. Called EDITOSIA, the study will hopefully identify new
strategies and agencies for delivering distance education to local governments (see
Annex). It is being undertaken with a variety of local partners including the South
African ICT capacity building NGO, SangoNet, the Open University of Zimbabwe and
The Polytechnic of Namibia. A meeting to discuss the results of the first phase of this
study took place scheduled in November 2002 in Johannesburg.
Another agency supporting capacity building in the public sector is the African
Training and Research Centre in Administration for Development (CAFRAD). An
agreement established between CAFRAD and the Italian Interuniversity Centre on
Research for Development Policy (CIRPS) has lead to a Professional in Training
Exchange Programme' within the framework of its participation in the UNPAN Global
Network. With particular focus on public administration management in Africa, this
programme could perhaps support internships for staff from the UNESCO project
municipalities. The need for study trips and internships for staff to learn from more
advanced municipalities was raised by both Zanzibar and Lusaka. Unfortunately, of
the UNESCO project countries, only Mali is a member of CAFRAD (see Annex).
CAFRAD also held a large Regional Workshop on Building e-Governance Capacity in
African Countries, in Johannesburg, South Africa, (28-31 October 2002) which was
the Kick-off" activity of its "e-Africa 2002" initiative, a partnership with the United
Nations Department of Economic and Social Affairs UNDESA. A multi-year project,
e-Africa 2002 aims to improve the governance and the management of the public
service in Africa for better performance, enhancing the delivery of the public services
through the integration of ICTs in the process of decision-making, planning,
coordination and management carried out by governments. One of the items on the
agenda for the project are training activities to provide skills and competencies to
officials and also to change the culture, working methods and conditions.
At the same time, technical support is to be provided to improve CAFRADs
databases on the web site, including research analysis and classification of
documentation, with particular regard to local governments. In addition the project will
consider development of techniques in areas such as the application of ICT to
distance learning, on-line publications, information exchange, etc. Training courses,
workshops and conferences in matters relating to governance, public policy and
public management will be organized using electronic distance training and
conferencing, taking advantage of the EDITOSIA project and other similar initiatives.
Other regional or international agencies focusing on local governments that could
have a role to play in supporting the project include: the SADC Regional Information
Centre on Local Government (RICLG), the Africa Union of Local Authorities (AULA),
the Commonwealth Local Government Forum (CLGF) and the association of French
speaking Mayors, Maires Francophone (see Annex).
In the regional training arena, two organisations have been identified that may be able
to provide some of the more generic ICT training, or could be used as a means to
deliver courses developed for the project.
The African Virtual University (AVU) teaches a variety of ICT courses and
operates campuses in Maputo and Dar es Salaam which could be used to
deliver distance training using their multimedia and video-conferencing
facilities. Courses created specially for municipalities this way could also be
put on videotape and distributed to other municipalities that are not near an
AVU centre.
NGO SangoNet develops ICT courses and operates a regional ICT training
centre in Johannesburg which has been used by a variety of agencies such as
the European Union and the WHO to provide capacity building for project
participants.
More recently, the South African Community Education Computer Society (CECS) is
being supported by the Open Society Foundation of Southern Africa (OSISA) in the
development and implementation of a Regional Information Technology Capacity
Building Support Programme in SADC countries, which will be funded by OSISA.
CECS is currently gathering information and contact details on information technology
projects and organizations in the different OSISA countries with a view of meeting the
different projects and organizations in due course to setup a regional IT programme.
The possible role of the German international human capacity building foundation Carl
Duisberg Gesellschaft (CDG) should also be noted. CDG has for some years provided
telecom and IT training to the staff of public institutions in Africa. On behalf of the
German government (Ministry for Economic Co-operation and Development) CDG has
launched a new training project for African capacity building institutions in the SADC
region called IT@AB. The aim of the program is to provide participating institutions
with state of the art know-how on business-IT and to generate a network of ITinstitutions in the SADC region that can carry out local training. The program will
include practice oriented workshops and seminars for senior and junior executives
from the participating institutions in different SADC countries, a one year intensive
training for "Business-IT-Consultants", as well as web based Training. The program is
scheduled to run from September 2001 to December 2004.
It can also be observed that substantial further resources will made available to assist
African public sector institutions more effectively use ICTs through NEPAD and the
various G8 country initiatives to 'Bridge the Digital Divide' that have been formulated
over the last few months. In particular:
NEPAD has as one of its programme goals as 'Facilitating the
Utilization of the ICT Infrastructure including e-government
One of the Canadian government's contributions to the 'Dot.Force'
initiative is the establishment an $8m Connectivity Africa
programme administered jointly by IDRC and UNECA. The
programme is to be launched at the IDRC Acacia conference in
April 2003 in South Africa.
The Italian Government is formulating a large programme in
conjunction with the UN to assist Mozambique, Nigeria and Tunisia

in developing e-government
Finally, it may be worth noting that in view of the groundswell toward the use of Open
Source /Free software (OSS) generally, there are likely to be important advantages in
promoting its adoption in terms of scalability (cost of software licenses), along with the
ability localise and modify applications, or even to share the costs of their
development across many local authorities. The identification of relevant OSS
applications for municipalities (including basic office applications) would assist in this
process.
3. The Municipal Projects

3.1 Maputo
Emerging from a severely damaged war-torn economy, Mozambique is still in the
process of reconstituting many of its public institutions. Local authorities legislation
was only passed in 1997 and Maputo Municipality (Conselho Municipal de Maputo) is
still establishing itself as an organisation. Furthermore, problems have been
compounded by the inheritance of a poorly functioning or non-existent infrastructure
for which new systems must be put in place with limited resources. In addition, the
rates base is extremely low due to government ownership of much of the residential
areas which are charged at very low rents.
As a result, capacity to focus on ICT areas is relatively low, and is largely concerned
with addressing basic IT and telecom infrastructure problems. Computers are scarce
(heads of departments do not even have their own PCs and all documents are
manually filed). In addition, not only are the important offices (Directorates) of the
municipality spread across the town, making communications and inter-networking
PCs much more costly, but operations also include many smaller institutional
structures the District Offices where most of the interaction with the public takes
place, including at two distant locations the Island of Inhaca and the Catembe
district on the remote side of the bay of Maputo. Interaction with these district offices is
highly constrained because communications between the Directorates and the
Districts is paper based and responses often take a month to return. The lack of any
ICT infrastructure at these offices is thus a major impediment to more effective ICT
utilization across the Municipality and with the public. Ideally this would need to be
addressed as an additional project in parallel with ICT training efforts.
The DANIDA supported project initially began with a meeting of Councillors and
Municipal Directors to inform them of the project, followed by a survey of ICTinfrastructure in the Municipality, managed by Felismina Anti who subsequently
changed jobs, handing the project over to engineer Jose Chembeze. The survey
found the following:
The Direccao de Construccao e Urbanizacao has 11 computers with a LAN
(although only 6 PCs are said to be operational), donated by Swedish SIDA as
part of a project to assist the municpality develop a mapping facility.
The Direccao de Economia e Finances has 10 standalone PCs, about 1 per
section.
The Direccao de Enderecamento (Addressage) has 7 computers and a dialup
Internet connection via assistance from French Co-operation.
The Direccao de Estradas e Pontes has 3 computers and a dialup Internet
connection.
The Major's Office has 5 computers and 2 dialup Internet connections.
The survey also noted that there are no overall ICT policies within the Municipality and
that only Economia e Finances and Enderecamento make full use of their ICT
capacity, pointing out that most of the computer operators have a very low level of
knowledge regarding ICTs. Among them only a few had formal courses on computers
and even these usually only operate MS Word and Excel.
Initially the University Eduardo Mondlane's Centre Informatica (CIUEM) was identified
as the provider of ICT expertise for the DANIDA supported project and was to assist
the Municipality with the implementation. However it was subsequently decided that
the project should not go ahead without first having in place a broader, more in-depth
ICT strategy for the Municipality. Therefore it was decided to use some of the project
budget ($10,550) to engage a local consulting company - Access LDA to carry out
this more detailed study. When this study is complete (it was to start in July last year)
the Municipality believes it will be in a much better position to define the strategy for
the UNESCO project.
In light of the lack of capacity and limited infrastructure it will be important to try to
involve some of the other development agencies in supporting the increased
deployment of basic ICT infrastructure and training within the Municipality. Improving
the use of the GIS mapping system is likely to be one of the priority areas as this
system is already partly in place. There are similar needs in accounting and finance.
In terms of e-governance applications it is unclear which ICT applications will be
selected as priority areas, but it is probable that this will include a document
management and database system which can be used to develop various other
applications such as the solid waste removal operation which involves large numbers
of SMME waste gatherers who tender for areas. Because of the strong commitment
by government to civic participation in local government, a public web site and a public
access facility is also likely to be a priority, especially once useful applications can be
built around the Municipality's Intranet.
CIUEM is the only non-commercial ICT training provider in Maputo, and it is also host
to the African Virtual University, so it is likely that this organisation will be the best
option for providing local basic ICT training, and possibly as a host for training
workshops involving international experts in the area of ICTs for local authorities.

With the recent announcement by the Italian Government of a multi-million dollar egovernment support programme in planning for Mozambique in partnership with the
UN, there is likely to be additional support forthcoming in this area, which should be
amongst the first avenues to be explored in obtaining additional resources for the
UNESCO project. The programme is part of Mozambiques National ICT strategy
(published in July 2002) which has a variety of activities which are likely to have a role
in the UNESCO project:
The E-Government project, in which the Italian programme will be situated, plans
to: a) Adopt a plan for introducing ICTs into State services; b) Define a general
plan for basic training in ICTs for public sector managers at all levels, and for
members of assemblies, municipal authorities and community leaders; c) Set
up a network to connect the organs and central departments of the State both
internally and with its directorates or delegations in the provinces; d) Make it
mandatory for organs and central departments of the State to have a presence
on the Internet; e) Make available to citizens, through the Internet, the most
sought-for information, including application forms and similar documents
needed to be filled-in by the public; f) Encourage contact between leaders and
citizens through electronic mail and the Internet, g) Introduce electronic voting
and other forms of dealing automatically with electoral processes; and h)
Create electronic decision-support systems.
The Government Electronic Network (GovNet) project will establish a high
capacity electronic communication infrastructure for state institutions for
communication within the public sector or with the productive sector or with
citizens.
The One-Stop-Shop project is to promote the use of ICTs in the provision of
services in high public demand by citizens and the business sector. This will
permit that, through a single contact point, people or institutions obtain
responses that, up to now, have required travel to many posts and much
waiting time. Some of these services will be provided virtually over the Internet
on the One-Stop-Shop site or on the sites for different public institutions.
Examples of services to be provided by the One-Stop-Shop include the
payment of bills for water, electricity, telephone; requests for certificates,
identity cards, drivers licenses, passports, visas; the filling out of forms to pay
taxes and other fiscal fees; the identification of business and investment
opportunities, etc.
The Computerised Land Register project will be executed by the National
Directorate of Geography and Register (DINAGECA), part of the Ministry of
Agriculture and Rural Development responsible for the administration and
management of lands, the mapping of national territory, production of georeference information, and the management of the right to its exploitation.
DINAGECA plans to produce a computerized land registration, creating an
integrated system for the administration and management of land, accessible
through the Internet, encompassing all the geographic information that feeds
the process for authorization of requests related to the right to use and benefit
from land. Through this system, it will be possible to provide information about
the economic and legal situation of land, the types of permitted occupation,
use and exploitation (for agriculture, residence, urbanisation, reserve, etc.).
The Distance Education project will define models for alternative ways to offer
distance education courses since at the moment no Mozambican higher
10
education institutions do this. The models will take into account the need to
rationalize the use of resources, the complementarity between higher
education institutions and other levels of education.
Given their past involvement in Mozambique, the other agencies that may wish to play
a role in the UNESCO project include: DANIDA, the World Bank, UK/DfID, IDRC,
Swedish SIDA, the Government of the Netherlands, the French Government and
USAID.
3.2 Zanzibar
The Zanzibar Municipal Council is much smaller than the other UNESCO project
municipalities, and is also the one with the most limited resources. Until the installation
of the DANIDA funded project equipment in July, there were only a two computers in
the entire institution used for secretarial purposes. Even the accounts are all done
manually. In some respects these are advantages for the UNESCO training project as
it has attracted strong interest by the executive and has the potential to have more
significant impact than in the larger municipalities in the capital cities. On the other
hand being outside the capital city means that there is even less access to ICTs skills,
especially as the technical partners for the project COSTECH are in Dar es
Salaam and not Zanzibar, so communications with them is more difficult.
As a result of various logistical delays the Municipality was still awaiting the installation
of the DANIDA project equipment at the time of the mission. However the PCs were
finally shipped and the LAN installed by COSTECH in July. Because of lack of funds it
was not possible to set up the Internet connection, however the project contract has
been revised and the remaining project activities for the first phase were expected to
be complete by the end of the year. This will include training of staff in basic computer
literacy and selected applications (MS Access and MS Word), network administration,
web design and maintenance.
MapInfo V.3.5 was purchased for the project and has been installed. If the budget
allows, COSTECH will include training in MapInfo Software for staff in the Municipal
town planning dept. The other activities that are covered by the new contract include
setting up an Internet link; setting up a public information center equipped with Internet
access to interface between the Council and the public (a site has already been
selected); design, create and launch a website; and to compile municipal content for
web publishing. With regard to the latter, the Municipal executive expressed the view
that web site development may be better achieved if a local organisation in Zanzibar
could be contracted for the job with which the staff can liaise more frequently.
Clearly basic training in ICTs is still a major need, with the only likely application
specific area on the near horizon being the GIS Mapinfo system, which may or may
not be covered under the DANIDA supported project. The system will also likely need
considerable work to integrate into the zoning and planning operations. This area of
town planning is an important priority for Zanzibar in terms of managing its
architectural resources, especially as it was recently appointed a member of the
UNESCO sponsored Organization of World Heritage Cities (OWHC).
Although not directly related to e-governance, this development could be an important
avenue for encouraging the involvement of other development agencies which may be
11
keen to help ensure Zanzibar's cultural preservation. Similarly, aside from the obvious
need to implement a computer-based accounting and payroll system, the other priority
areas for ICT applications identified by the Municipality were:
A vehicle and fuel management system
A roads and properties maintenance database
A database system for trade licenses (monitoring expiry of licenses is manual and
therefore slow, reducing timely revenue generation)
A waste management system
A document management and scanning facility
Apart from software, server and training for the above, an A0 format scanner and
plotter for documents and images would also be required.
To ensure sustainability, the ongoing recurrent costs of the Internet link (about
$400/month) and hardware maintenance will need to be addressed by ensuring that
the Municipality is able to incorporate them into the annual budget. Follow-up training
for the network administrator is also likely to be necessary to cover some of the more
advanced areas such as network security and bandwidth optimization and controlling
user-abuse.
Aside from COSTECH, the other potential ICT training institutions in the country are
the Open University of Tanzania, and University of Dar-es-Salaam, which are both
participants in the InfoDev/World Bank African Virtual University (AVU) project.
In terms of synergies with other programmes and potential partners and supporters for
the project, the International Institute for Communication and Development (IICD)
facilitated a National ICT Roundtable in Tanzania to focus on the identification and
implementation of an ICT policy and pilot projects. The workshop developed five
project proposals which may have some bearing on the UNESCO project:
1.Community Telecentres: will offer a range of tailor-made information services on
the subjects of local government, environmental issues, education, health care
and agriculture.
2.ICT Awareness Project: aims at enhancing awareness in the Tanzanian society
about current and future implementation of ICT in all sectors of society. The
primary focus will be education.
3.Indexing Geographical Based Information: the project aims to develop an index
of presently available geographic information systems in Tanzania.
4.Improvement of Communication Between Districts: the project will strive to
improve the information flow within the government system for the purpose of
enabling an authority in each district to access information from other districts.
5.Computerisation of District Profiles: the project will establish an information point
for a number of districts in Tanzania with the main objective of providing up-todate statistical information on relevant economic and social aspects of each
district, for policy makers, investors, farmers, and others.
Perhaps of more significance, the European Unions Tanzania National Indicative
Programme Country Strategy Paper (CSP) for the period 2001-2007 (signed March
2002) includes an amount of 29M Euro that has been reserved for promoting good
governance in Tanzania. The CSP states that aside from promoting good governance
in all areas of co-operation at both macro and sector-specific levels, a particular effort
is proposed to advance good governance at local levels to improve delivery of public
12
services and ensure participation of all stakeholders in the development process. The
three areas identified are a capacity-building programme at local government levels, a
contribution to the ongoing Local Government Reform Programme, and support for the
implementation of the National Anti-Corruption Strategy. In exchange the Government
is expected to increase the transfer of funds to local governments, implement the
National Anti-Corruption Strategy, approve the Public Service act and operationalise
the Performance Improvement Fund. Non-state actors will be involved in these
activities, both as implementing partners and as beneficiaries of support for capacitybuilding purposes, in the order of a maximum of 2% of the funds (about 600K Euro).
Other development agencies especially active in Tanzania include DANIDA, USAID,
Swedish SIDA, GTZ and DfiD.
3.3 Lusaka
As indicated above, the Lusaka Municipality is the largest and most advanced in its
use of ICTs of the UNESCO project municipalities. With about 2500 staff it is not
surprising that a batch oriented computer-based payroll and accounts system has
been in place since the 1980s, operated by the IT Unit which is part of the Finance
department. With a recent conversion to PayMasterGeneral, an Oracle client-server
based system, computerization along with the LAN is now being extended to other
operations including rates, trade licensing, parking meters and audit, with the aim of
eliminating the paperwork in these departments by having the staff enter the data
directly. Training in the accounting system is taking place, provided by the local
supplier. UNDP has supported the City Planning departments GIS facility (Arcview)
with a server and a training workshop under the Sustainable Cities Programme which
is now being populated with data from a SIDA supported municipal land survey. Most
of the heads of departments already have dialup connections to the Internet.
The DANIDA supported project began with the establishment of a committee
comprising representatives from all departments to decide on the allocation of
resources. Four of the PCs provided by the project were installed in the Finance IT
Unit ( one was supposed to go to the Town Clerk but he already had a PC, three have
been installed in the project office for general staff access) and two have been
installed in City Planning. Other departments with PCs include: Legal (2 one in
library and one in registry), public health and social services (1), engineering (1),
valuation and real estate management (1).
As part of the project a training course in network administration for four IT staff was
provided by the University of Zambia. A further more advanced course is still in
planning. A survey of ISPs was carried out and CopperNet was chosen as the Internet
access supplier, costing about $350 for 5 months. CopperNet will also carry out the
planned web training (one introductory course, one advanced), web site development
and web hosting. The costs for site development and hosting for 3 years were
estimated at $3500 and $1200 respectively. The printer, scanner and Internet
connection were still awaiting funds transfer from UNESCO Nairobi office at the time
of the mission. The public information centre was also supposed to be established at
the same time, however, it was proposed to delay this until the web site training had
taken place and the web site had been established. A site for the public information
centre is also still to be identified.
The overall ICT priority needs and actions that have been identified were:
13
Carry out the planned upgrading of the IT unit, which involves moving it out
from the Finance department and placing it as a separate department with
its own resources under the Town Clerk. This has not happened yet as it
would most probably require an increase in staff budget to cover the costs
of a director, user-support desk and separate programming staff and
equipment budget. This is a necessary precursor to effectively achieving
greater incorporation of ICTs into municipal operations because the
already overloaded IT staff are unable to support the other staff and carry
out their own responsibilities while struggling with lack of basic resources
such as functional printers, a UPS and sufficient hard disk space.
Increase the resources available for basic ICT training (it was felt that the
$2000 allocated in the DANIDA project budget was insufficient). The aim
would be to ensure that the IT staff, the committee members and other
selected staff were able in turn to train the rest of the staff and to support
and troubleshoot for them. An awareness raising seminar for heads of
department to become more familiar with the potential applications of ICTs
was also suggested. A survey of private ICT training facilities in Lusaka
would also help with identifying sources of additional training.
Provide training in project management and decision support systems to
executive staff. This should be preceded by a survey of applications in use
at other more advanced local authorities such as those in South Africa.
Provide advanced Oracle training to the IT staff to fully develop the Rates and
Trade Licensing systems and to begin the development of the Personal
Levy, Commercial Properties, Vehicle Management, and Billboard and
Market Stall Rental systems. This would also require extending the LAN to
Peri-Urban Planning unit.
Integrate the different information systems so that records are not duplicated
and billable income can be consolidated from the various revenue systems.
Integrate the GIS system with Land Management and the other operations
with a geographic component.
Develop a strategy for an Environmental Management Information System
(EMIS).
Obtain laptops for the heads of department.
Aside from the University of Zambia there were no other NGO training agencies
identified in Lusaka.
In relation to synergies with other projects and potential partners, the Zambian
National Indicative Programme Country Strategy Paper of the European Union for the
period 2001-2007 has an element on Institutional Development and Capacity Building
which includes strengthening the financial and economic management capacities of
the Zambian public service and increasing the access of private and public actors to
distance learning courses. Approximately $40M euros has been reserved for these
activities (along with building capacities for private-public dialogue as a basis for
improving the policy and institutional environment for private sector development and
building capacities of non-state actors).
Other development agencies active in Zambia include: DANIDA, USAID, Government
of Netherlands, Swiss Co-operation and SIDA (Sweden).

14
4. Recommendations
In summary, the recommendations for supporting training in e-governance
applications arising out of the needs identified above are:
1. In defining priority ICT based training needs and modules, the extremely limited ICT
literacy and access to ICTs amongst the municipal staff (except for the accounting and
finance staff in Lusaka) needs to be taken into account. Thus further basic ICT access
and literacy support will also likely be required before more advanced training will
have any significant impact. Due to the limited resources available, it will also be
important to involve other agencies to provide the additional resources required for
addressing these basic ICT training and infrastructure requirements.
2. The African municipalities are generally under-resourced technically due to the low
pay scales and IT staff where present are over-stretched already. As these people are
likely to be at the forefront of any e-governance initiatives, training modules aimed at
the executive could be provided which focus on the institutional development required
for the incorporation of ICTs across broader aspects of municipal work in the area of
e-governance. This would include addressing the need for existing IT staff to have
greater autonomy and broader job descriptions, in order to become less of an
extension of accounting and financial services. Thus, some form of lobbying for
greater resources for ICTs will be needed, in particular for increased budgetary
allocation for IT staff, both at the Municipal level and at central government level,
where most ICT-led projects such as e-governance are driven. For example with the
Comisso para a Poltica de Informtica in Mozambique which already has an
extensive e-government programme. As most of these such initiatives take a 'topdown' approach, focussing on national programmes and institutions, it would be
strategic to situate the UNESCO project as pilots for further expansion to other
municipalities nationally.
3. To maximise the impact of the project, it will be beneficial to explore strategies to
link the prior DANIDA funded project to the current project, and to ensure that the
outstanding DANIDA project objectives outlined above are carried out.
4. Due to the limited familiarity of the municipal executive with ICTs and e-governance,
initial training modules could focus on awareness raising of the possible applications
for e-governance and their benefits.
5. In general, the most apparent application-specific e-governance training that would
likely be of most immediate benefit would be to focus on the human resource
development needed to ensure that there is capacity amongst the staff to load and
update the web site with basic municipal information and to be able to convert 'hard
copy' municipal application forms and documents forms to web-based formats. This
should include training to impart understanding of the importance of adopting
commonly agreed standards for document storage and display, and to automate as
far as possible the process of making these available on the municipal web site.
6. As the public access facility being provided by the DANIDA project is likely to be
initially the most important point of access for the majority of the public it will be
important to provide training in how to effectively manage and maintain the facility.
This would be both technically, and operationally, such as through limiting the access
to the municipal web site and related resources and limiting the amount of time a
person can use the equipment (to maximise the potential number of users) .
15
7. In terms of the specific needs for each municipality:

7.1 Zanzibar. Aside from the provision of basic municipal information via
the website and the management of the public access faciity, of the
applications and needs identified above, it appears that only the trade
licensing system would have an e-governance component as it could be
extended via the web, allowing traders to apply and pay for their licenses
online. It may also beneficial to explore linkages with European Union's
Tanzani National Indicative Programme, in particular the elements which
propose efforts to advance good governance at local levels to improve
delivery of public services and ensure participation of all stakeholders in
the development process[...] and provide support for the implementation
of the National Anti-corruption strategy".
7.2 Maputo. Due to the early stage of ICT and general institutional
development of the municipality, it would be important to support the egovernment component of the National ICT Strategy by situating support
for Maputo municipality as a pilot, and in particular to support the
following elements of the national e-government strategy: 'e) Make
available to citizens, through the Internet, the most sought-for
information, including application forms and similar documents needed to
be filled-in by the public; f) Encourage contact between leaders and
citizens through electronic mail and the Internet, g) Introduce electronic
voting and other forms of dealing automatically with electoral processes.
7.3 Lusaka. As with the other municipalities, support for converting
existing municipal information and application forms to the web along
with training in management of the public access facility will likely be
required. In addition, training in linking the web-based applications to the
financial management system that is being extended to rates, trade
licensing and rentals (billboard, market stalls and commercial property)
would provide for the development of some more sophisticated egovernance applications allowing the public real-time access to their
accounts and applications status.

16
5. Annex: List of potential partners and project contacts

a) CAFRAD
The African Training and Research Centre in Administration for Development (CAFRAD) is a
Pan-African intergovernmental organization concerned with the revitalization of public
administration and management in Africa. It was established in 1964 by African governments,
and located in Tangier (Morocco), making it the first Pan-African training and research centre
on the continent. Membership is open to all African countries. Thirty seven countries are
members of CAFRAD1, however of the UNESCO project countries, only Mali is a member.
The major objectives of CAFRAD are:
Developing and mobilizing African expertise to provide consultancy services to African
administrations involved in processes of reorganization or modernization.
Fostering inter-African administrative co-operation through an exchange of experts,
experiences and administrative and/or legal documentation.
Co-ordinating and advising in the area of training for national or regional training
institutes.
Developing active partnerships with national, regional or international institutes and
organizations involved in public administration.
A major activity of CAFRAD is to serve as a clearinghouse for exchanging and disseminating
knowledge and information in African public administration and management. Aiming to
enhance capacity building, it operates in three official languages : Arabic, English and French,
with a focus on:
e-Governance
Administration and Social Policy Reform
Decentralization
Environmental Management
Good Governance
Human Resources Management
Industrialization and Globalization
Information Technology
New Public Management
Policy Analysis
Public-Private Partnership
Trade Liberalization and Privatization
Women in development & The family
1BURKINA FASO, BURUNDI, CAMEROUN, CAP VERT, COTE D?IVOIRE, DJIBOUTI, GABON, The
GAMBIA, GHANA , GUINEA (Conakry), GUINEA BISSAU, GUINEE EQUATORIALE, LIBERIA, LIBYA,
MADAGASCAR, MALI, MOROCCO, MAURITANIA, NAMIBIA, NIGER, NIGERIA, CENTRAL
AFRICAN REPUBLIC, DEMOCRATIC REPUBLIC OF CONGO, SAO TOME & PRINCIPE, SENEGAL,
SIERRA LEONE, SOMALIA, SUDAN, SOUTH AFRICA, SWAZILAND, TCHAD, TOGO, TUNISIA,
UGANDA
17
The First Regional Workshop on Building e-Governance Capacity in African Countries is

organized, under the banner of the New Partnership for Africa's Development (NEPAD), by the
Ministry for Public Service and Administration of South Africa and CAFRAD, in partnership
with the United Nations Department of Economic and Social Affairs (UN/DESA) - Division for
Public Economic and Public Administration (DPEPA). It will be hosted by the Government of
South Africa and will take place in Johannesburg (South Africa), from the 28th to the 31st
October 2002.
The overall objective of the workshop is to raise the awareness of officials and enhance their
capacity and competence in the improvement of governance and public service management
through efficient use of ICT to support current efforts in institutional, economic and
administrative reform programmes. It is expected that, at the end of the workshop, participants
will be further sensitized to, and equipped with, new knowledge and competence in the use of
ICT in governance and public sector management. The aim is that, in their respective
countries, participants will, in turn, sensitize their colleagues on the opportunities, challenges
and requirements of e-Governance for socio-economic development.
The workshop will produce a Plan of Action, stating concrete activities to be undertaken in the
framework of the e-Africa 2002 project proposal on Building e-Governance capacity in African
countries. In particular, the workshop will consider proposals from countries to be involved in
the Pilot Phase of the Project and institution to be identified as National Focal Point, and will
be followed up by the establishment of a high-level Steering Committee composed of an eAfrica Strategic Group and a Task Force for the e-Africa implementation. The workshop will
also serve as an input to the 2003 Pan African Meeting of Minister's of Public Service, which
will be held in March in Cape Town, South Africa. Further to this the outcomes will be situated
within the Macroplan of NEPAD, in relation to Strengthening Institutions and Governance and
Expanding knowledge: Improving and Promoting Education and Digital Opportunities.
CAFRAD, P.O. Box 310, Tangier 90001 - Morocco, Tel. : (212) (61) 30 72 69 Fax : (212)
(39) 32 57 85. cafrad@cafrad.org
b) ICLEI
ICLEI is the international environmental agency for local governments in support of
improvements in global environmental and sustainable development conditions through
cumulative local actions. ICLEI functions as an international association of local governments
currently comprising about 400 cities, towns, counties, and their associations, with about 35
members in Africa (none in the UNESCO project countries except for Mwanza and Moshi in
Tanzania). The agency operates a European Training Centre and is planning to establish an
African Training Centre.
ICLEI is currently carrying out The Electronic Distance Training on Sustainability in African
Local Governments (EDITOSIA) project which is financed by DG Research of the European
Commission starting at the end of 2001 with the following objectives:
To create and manage a network of European and African partners who will jointly
explore and support the use of opportunities provided by the information society and
ICT for local sustainable development for senior officials in African local governments.
To assess the current and trend situation in Africa concerning a) the needs for Training on
Local Sustainable Development (TLSD) of decision makers and senior officials in
African local governments and b) the use and potentials of electronic technologies for
vocational training in Africa with focus on local governments.
To document, evaluate and compare past and current (electronic) distance training
projects for vocational training in Africa and for local government training in Europe.
To determine adequate training methods and technologies for meeting different TLSD
needs.
To identify opportunities through the Information Society: define policy options for
supporting adequate innovative electronic distance approaches to TLSD in African
18
local governments.
To disseminate and transfer the project findings in a targeted manner by addressing
national, regional and local governments, municipal associations, inter-governmental
bodies, the education sector, business, donors and other relevant actors.
To carry out these goals ICLEI manages a network of European and African partners who are
jointly exploring and supporting the use of opportunities provided by the information society
and ICT for local sustainable development for senior officials in African local governments. The
project aims to:
Assess the current and trend situation in Africa concerning a) the needs for Training on
Local Sustainable Development (TLSD) of decision makers and senior official s in
African? local governments; b) the use and potentials of electronic technologies for
vocational training in Africa with focus on local governments.
Document, evaluate and compare past and current (electronic) distance training projects
for vocational training in Africa and for local government training in Europe.
Determine adequate training methods and technologies for meeting different TLSD
needs.
Define policy options for supporting adequate innovative electronic distance approaches
to TLSD in African local governments.
Disseminate and transfer the project findings by addressing national, regional and local
governments, municipal associations,
inter-governmental bodies, the education sector, business, donors and other relevant
actors.
`
ICLEI Europe will draw on the project findings when designing distance training programmes
for local governments at its International Training Centre (ITC). Through its mentor role vis-vis the regions, e-approaches to distance training will be defined and e-training templates
provided to its regional training facilities in Africa, Asia-Pacific and Latin America. The ICLEI
Africa Office will implement appropriate project recommendations within its programmes, e.g.
African Local Agenda 21 Campaign, African Sustainable Cities Network, Environmental
Management. With an African Training Centre (ATC) in preparation, ICLEI Africa will take
project findings into account when designing appropriate distance training schemes for African
local governments. The Training Institute Polytechnic (Namibia), the Zimbabwe Open
University and CAFRAD aim to draw on project conclusions for the further development of their
training programmes. The Open University (UK), the International Institute for Communication
and Development (Netherlands) and the European Distance Education Network (Hungary)
plan to promote e-based distance training approaches among distance training providers.
Moreover, they will take the findings into account with their design, development and advisory
work in the field of distance training. SANGONeT (South Africa), within its non-profit business,
is working to develop web services supporting the provision of electronic distance training.
Nine countries were selected with a 10th country as an option. The initial 5 countries are
Namibia, Mozambique, South Africa, Senegal and Uganda, with the second priority countries
being Burkina Faso, Zimbabwe, Zambia and Ghana. An assessment of the ICT infrastructure
in the countries and examine potential applications for distance education has been carried out
and will be presented at the forthcoming EDITOSIA meeting in Johannesburg in November.
Barbara Anton barbara.anton@iclei-europe.org
EDITOSIA Project Co-ordinator
ICLEI International Training Centre (ITC)
Eschholzstrasse 86
D-79115 Freiburg/Germany
Phone: +49-761/3 68 92-20 E-Mail: training.centre@iclei-europe.org
Fax: +49-761/3 68 92-29 WWW: http://www.iclei.org

19
c) UNISA
The BCOM Degree with specialisation in Local Government Accounting, Department of
Accounting. Unisa offers specialised courses aimed at the academic requirements for
professional municipal accountants. The degree is aimed primarily at students who wish to
become registered municipal accountants (in terms of the South African Act 21 of 1988). The
content of the degree complies with the Institute of Municipal Finance Officers' (IMFO)
minimum requirements for Associate Membership. Tuition occurs by means of part-time
distance education over a period of a minimum of three years, and a maximum of ten years,
enabling students to continue meeting their ordinary job obligations and earning income, while
expanding their knowledge and obtaining a formal qualification which has worldwide
recognition. http://www.unisa.ac.za/dept/acc/old/local.html
http://www.unisa.ac.za/study/info/underg/subjects/subjects/accloc_gov.html
The Higher certificate course in Local Government Administration and Management. This oneyear course is aimed at both councillors and local government officials. The course introduces
local government personnel to the roles and functions of local government. It deals with some
of the important processes of local government administration and management. This course
is also aimed at others who are involved in other civic or community-based organisations. The
Course is presented by the Institute for Adult Basic Education and Training at UNISA, in
association with the National Institute for Public Administration Management (NIPAM).
http://www.unisa.ac.za/dept/abet/localgovcert.html
d) Polytechnic of Namibia
Public Management and Economics courses are offered by the Polytechnic (full-time, part-time
and by distance education) towards a National Diploma in Public Management from the
Department of Public Administration.
http://www.polytechnic.edu.na/Business/NatDiplPublicAdmin.html
The Polytechnic of Namibia also has an ICT course for which it has more than 100 entrants
annually for the three-year programme. The courses available are provided by international
experts from France, Germany and Japan.
e) School of Public Policy, International Development Department, University of

Birmingham
Provides Study programmes and tailored training. Schedule for 2001-2002: Public
Service MBA (International Stream)
Master & Diploma in Governance and Development Management
Master & Diploma in Urban Governance for Development
Master & Diploma in Rural Development
Master & Diploma in Public Economic Management and Finance
Master & Diploma in International Health Management and Development
Master & Diploma in Poverty Reduction and Development Management
Postgraduate Office, International Develoment Department, School of Public Policy, The
University of Birmingham, D.L.Grove@bham.ac.uk, http://www.bham.ac.uk/IDD
f) Regional Information Centre on Local Government (RICLG)
Supported by the European Union and the UK's Department for International Development,
the Zimbabwe-based RICLG focuses on the SADC countries to promote the interaction and
20
exchange of experiences and Information between local authorities in the region. Many of the
major areas being considered listed below could include an ICT component:
Intergovernmental co-operation - looking especially at the development of central and
local government relationships.
Intergovernmental structures which promote partnerships between the different
spheres of government
Examination of local government finance, revenue generation and sharing with
central government, transfer mechanisms and the facilitation of long term planning
and effective political management of the financial process.
Development of effective management and provision of local authority services
including local government responsibilities.
Examination of the roles and relationships of the elected members and staff of Local
Authorities, with reference to accountability, involvement and the participation of
the local community in the decision making process.
Assessment of procedures and arrangements for local elections in the context of
political and administrative transition, including financing, boundary changes and,
establishment of the electoral role and civic education.
Accessing the national indicative programmes under Lome V for decentralized
cooperation activities.
Enhance equitable participation of men and women in the promotion of good
governance at local level.
g) Maires francophone
http://www.aimf.asso.fr
h) Municipal Development Programme (MDP)
Mr Matovu, Regional Director

7th Floor Hurudza House
14-15 Nelson Mandela Avenue
Harare, Zimbbwe
i) Africa Union of Local Authorities (AULA)
Mr Katiza, Secretary General

2nd Floor, Local Government House
86 Selous Avenue, Harare, Zimbabwe
Email: aula@ecoweb.co.zw
j) Commonwealth Local Government Forum (CLGF)
Mr C Wright, Director.
21
591/2 South Wark Street

London SE1 OAL
k) Community Education Computer Society (CECS)
Arnold Pietersen
Johannesburg
+27 11 834-3329
Fax: +27 11 834-9054
Mobile: +27 83 513-5743
cecsgp@wn.apc.org
l) Carl Duisberg Gesellschaft (CDG)
IT@AB Programme co-ordinator Siegfried Karwatzki

Weyerstrasse 79 83
D-50676 Koeln
Germany
Tel: ++49-(0)221-2098-253
Fax: ++49-(0)221-2098-113
KarwatzkiS@CDG.de
m) European Union
National Indicative Programmes
http://europa.eu.int/comm/development/strat_papers/index_fr.htm
Project Contacts & Interviewees

Tanzania
Zanzibar Municipal Council
Mzee Khamis Juma Mayor
Tel: (255) 024-223103, mobile: 4-0747 413043
Fax: (255) 024-2233443
zmc@zanzinet.com
Tanzania Commission for Science & Technology
Theophilus Mlaki (key project contact)
Director of Information and Documentation
Ali Hassan Road, P. O. Box 4302, Dar es Salaam, Tel: +255(0) 22 2700749, Cell: +255(0) 744
323 597
tmlaki@costech.or.tz
Urban Authorities Support Unit Tanzania
Alphonse T. Kyariga
P.O.BOX 9182 Dar- Es- Salaam, Tanzania
Tel: (255)-22-2110513/14
22
Fax: (255)-22-2114014
Email: kyariga2@yahoo.com, kyriga2@scp.or.tz
Ministry of Regional Administration, P O Box 1923, Dodoma, Tanzania
Minister for Regional Administration And Local Government,
Honourable Kingunge Ngombale-Mwiru, Dodoma, Tanzania
Tel: 255 26 2321607/2321599, Facsimile: 255 26 2322116/42246
Mrs Salome Sijanono, Permanent Secretary
Telephone: 255 26 3221607/2321599
Facsimile: 255 26 2322116/42246
Association of Local Authorities in Tanzania (ALAT)
P O Box 1138, Iringa, Tanzania
Telephone: 255 61 702568, Facsimile: 255 61 702396
Open University Of Tanzania (OUT).
P.O.Box 23409, Dar es Salaam, Dar es Salaam, Tanzania. Tel. (255) (022) 266 8992,
2668445, and 2668960. Fax: (255) (022) 2668759. E-mail: avu.out@udsm.ac.tz
The University of Dar es Salaam (UDSM).
Observation Hill, Ubungo area, 12 kilometres from DSM City centre.
Box 35091, Dar es Salaam, TANZANIA.
Tel: 255-22-2110500/82.
http://www.udsm.ac.tz
Contact: UDSM, P.O.
Organization of World Heritage Cities (OWHC)

This UNESCO sponsored Agency consists of the 187 cities in which are located inhabited sites
that are listed as cultural properties on the World Heritage List of UNESCO, of which Zanzibar
is a member. The OWHC's mission is to promote the implementation of the World Heritage
Convention by helping municipal administrators access the information they need this
challenge. To this end, the OWHC organizes symposia and seminars dealing with the
challenges to be met in the realm of management and strategies pertaining to the development
and preservation of historic sites. Five Regional Secretariats support the work of the General
Secretariat: Bergen (Norway) for North-West European Region, Budapest (Hungary) for
Central and Eastern European Region,Cordoba (Spain) for South Europe and Mediterranean
area, Guanajuato (Mexico) for Latin America Region and Tunis (Tunisia) pour l'Afrique du nord.
http://www.ovpm.org
The International Institute for Communications and Development (IICD)
Tjalling Vonk tjallingv@iicd.org
http://www.iicd.org
Mozambique
Maputo Municipality
Jose Chembeze (key project contact)
Gabinete de estudos e projectos do Municipio
Eunice Chirandza (Planning)
Maputo, Mozambique
Tel: 420054 or 418850, mobile: 082-301-009
Fax: 420053
Email: afekismina@yahoo.com
Mayor of Maputo: Artur Ussene Canana
CEO: Mr Cremildo Chitara
Julio Buque - Treasurer
23
Telephone: 00258 1 420267

UNESCO Office in Maputo
Ofelia DaSilva,, Tel: +258-i-493434/494450
maputo@unesco.org attention: Ofelia
Eng Francisco Mabila, Director Adjunto
Universidade Eduardo Mondlane, Centro Informatica
mabila@nambu.uem.mz
+258-1-492-601 / 494-752 / 082-305596 (mobile)
Access LDA (Municipal ICT consultants)
Av Base N'tchinga 213, Maputo
Tel: 258-1-415-072 fax: 419650
Ministry of State Administration
Minister: Honourable Dr.Jose Antonio Chichava
Rua Radio Mozambique Maputo - Mozambique
Facsimile: 00258 1 496298, Tel: 002581-425130
Permanent Secretary: Ana Paulo Samo-Gudo Chichava
Tel: 00258 425982, Facsimile: 002581 427575
Dr Jose Manuel Guambe, (Economist), Ministry of State Administration, National Directorate
for Local Government Administration.
Dr Fernando R. Macamo (Lawyer) National Directorate for Local Government Administration.
Tel: 00258 1 428565
Mrs Felicidade Panguene (Public Administration) Ministry of State Administration National
Directorate for Local, Government Administration
Rua Radio Mozambique P O Box 4116 Maputo - Mozambique
Tel: 00258 1 499194
Instituto Medio de Administracao Publica (IMAP) Av. Das Industrias. (training)
Mr Higio Langmane (The Director)
Tel: 00258 1 750489
Local Government Experts:
Eugenio Bazima, Av. Zedequias Manganhela 520, Predio 1 de Janeiro 5 Floor, Maputo Mozambique
Telephone: 00258 1 723506 - Home, Facsimile: 00258 1 425608 - Office
Dr irae Baptista Lundin, Social Anthropologist, Centre for Strategic & International, Studies
(CEEI-ISRI), Rua Damiao Gois, 100 Maputo - Mozambique
Tel: 00258 1 492134, Facsimile: 00258 1 493213
Mr Luis Augusto Mambero, Advanced Diploma in Local Government Administration - ADLA
Sofala Provincial Government Head Office, Beira - Mozambique
Telephone: 00258 3 329798 Home, Facsimile: 00258 3 25519
Mozambique National ICT Strategy http://www.infopol.gov.mz
Zambia
Municipality of Lusaka
Judy Beene (key project contact) judbee2001@yahoo.com / 097-792945
Francis M Muwowo Town Clerk
Box 30077, Lusaka
24
Tel: 250773/ fx: 252141

slp@zamnet.zm
Zambia Natcom for UNESCO
Mr. Gracewell Mwale, Secretary General
Tel: +260-1-254340 (dir) 254954, or 250900 ext 246,247,290
ncunesco@zamnet.zm
Ministry of Local Government and Housing, Church Road, Lusaka / P O Box 50027, 15101
Ridgeway
Minister: Ackson Sejani, MP
Permanent Secretary: Overs MM Banda
Director: Bernard SC Namachila
Telephone: (00 260) 1 254119
Facsimile: (00 260) 1 253195
Local Government Association of Zambia
Mr Maurice Mbolela, Executive Secretary, IGAZ
Col Max M.M. Ng'andwe, President,LGAZ/IULA
P O Box 20070, Kitwe
Telephone: 02-260122
Facsimile: 02-227135
Institute of Local Government, Administration of Zambia
Maj Emmanuel S. Chisha,Deputy Permanent Secretary, President ILGAZ 1999/2000
P O Box 410214, Northern Province, Kasama
Zambia United Local Authorities' Workers Union (ZULAWU)
Mr Mwape Mutakela, President
ZULAWU, C/o Lusaka City Council, P O Box 30077, Lusaka
Telephone: 01-252328 Cell: 781469
Local Government Training, Institute, Chalimbana
Mr Isaac S Zozie, Principal
LGTI Chalimbana, P O Box 310093, Lusaka
Telephone: 01-233791

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Information and Communication Technologies (Icts) As Tools For Improving Local Governance in Africa

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Information and Communication Technologies (Icts) As Tools For Improving Local Governance in Africa

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United Nations Educational, Scientific and Cultural Organization

Organisation des Nations Unies pour l'ducation, la science et la culture

Information and Communication Technologies (ICTs)

Municipalities as ICT users general comments, assumptions and

context for a strategy .......................................................................................... 3

The Municipal Projects ................................................................................ 8

Annex : List of potential partners and project contacts ............................. 17

This study was done in the framework of the UNESCO

2. Municipalities as ICT users general comments, assumptions and

ICTs into the daily lives of its citizens.

conjunction with the UN to assist Mozambique, Nigeria and Tunisia

3. The Municipal Projects

This study was done in the framework of the UNESCO

This study was done in the framework of the UNESCO

7. In terms of the specific needs for each municipality:

This study was done in the framework of the UNESCO

5. Annex: List of potential partners and project contacts

The First Regional Workshop on Building e-Governance Capacity in African Countries is

This study was done in the framework of the UNESCO

e) School of Public Policy, International Development Department, University of

Mr Matovu, Regional Director

i) Africa Union of Local Authorities (AULA)

Mr Katiza, Secretary General

j) Commonwealth Local Government Forum (CLGF)

591/2 South Wark Street

k) Community Education Computer Society (CECS)

l) Carl Duisberg Gesellschaft (CDG)

IT@AB Programme co-ordinator Siegfried Karwatzki

Project Contacts & Interviewees

Contact: UDSM, P.O.

Organization of World Heritage Cities (OWHC)

Telephone: 00258 1 420267

Tel: 250773/ fx: 252141

This study was done in the framework of the UNESCO

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