Brkucc 8636

Cisco Support Community Expert Series
Webcast:
Upgrading Cisco Unified
Communications Manager (CUCM) to
Version 9.1 (Drive to 9)
Vijay Rao, Network Consulting Engineer
Amit Singh, Engineer Technical Services
Date: July 9th 2013
2011 Cisco and/or its affiliates. All rights reserved.
Todays featured experts are Cisco Engineers Amit and Vijay

Ask them questions now about the Drive to 9 program
Vijay Rao
Amit Singh
Todays presentation will include audience polling

questions
We encourage you to participate!
If you would like a copy of the presentation slides, click the PDF link in
the chat box on the right or go to the following url:
https://supportforums.cisco.com/docs/DOC-34669
What is your level of experience with

migrating CUCM cluster ?
a) I know basic migration, but no idea about best practices
and Tools
b) I theoretically know CUCM Migration, but no practical
experience.
c) Im playing with Migration in the lab.
d) Im migrating CUCM in production.
Use the Q&A panel to submit your questions. Experts will start
responding those
Vijay Rao & Amit Singh

Network Consulting Engineer & Engineer, Technical Services
July 9th 2013
Drive to 9 Overview
CUCM Licensing Migration
Upgrade Readiness Assessment Web Tool Demo
Simplified CUCM Upgrade Paths
Best Practices
Q&A
Drive to 9 Overview
Enable Customers to leverage next generation Collaboration Experiences by

upgrading to Cisco Unified Communications Manager 9.1 or higher!
Simplified Upgrade Process
Compelling Offers and Incentives
Customized Upgrade Collateral

Simplified License Migration
Readiness Assessment Tools
VODs
Server Hardware offers

Licensing & Services offers
Video Accelerator Bundles
Endpoints & Application Offers
Drive to 9
Focused Support
Comprehensive Enablement
Upgrade Resource Central

Drive to 9 TAC and PDI help desk
Licensing SWAT team
Support Forums
Video
BYOD
Cloud/B2B
Partner Workshops
Field Workshops
e-Learning and training
AS Upgrade Services
Virtualization
Mobility
10
Video
BYOD
B2B
Mobility
IM/Presence
Next Generation
Collaboration Experience
Virtualization
Customer
Cloud
11
Pause in Speed Dial

Local user and LDAP Synchronized users
CER Off Premise Device
Native Call Queuing
Extend & Connect
12
Default Value : 60ms

Minimum Value : 50ms
Maximum Value : 500 ms
13
User status field is used to differentiate between the Local user and LDAP Synchronized users.
14
To convert LDAP synchronized user to the local user. Check the box Convert User Account
and Save changes.
15
For a device to be Off-premise enabled, a new parameter under
Device Information on the Phone page needs to be selected as

shown below:
16
Select Queue Calls on the hunt pilot page to enable

queuing for this hunt pilot:
17
CUCM
CTI
Enterprise DN: 3000

CTI Remote Device or CSF/
Jabber device in Extend Mode
Jabber or 3rd
party CTI Client
Office Phone
3000
Remote Destination 1:
4155551212
Remote Destination 2:
9196661313
PSTN
Cisco User
Home Phone
4155551212
PBX Phone
9196661212
3rd Party
PBX
CTI applications have limited monitoring and call

control capabilities for remote destinations
18
No Gaps
Customer
Decides to
Upgrade to
CUCM 9.x
Readiness
Assessment (HW,
SW, Applications,
Licenses, Services)
Download 9.1 SW
Customer
Partner
Upgrade & Update

Licenses
AS
Remediation
Gaps
Identified
Upgrade Server,
Endpoints,
Applications,
Licenses, UCSS,
ESW
Upgrade Resources and Support

PDI Help Desk
Migration SWAT Team
Drive to 9 TAC
Engineering Escalation
Upgrade Resource Center

Upgrade Services
19
Upgrade
Resource
Central
Drive to 9
PDI Help
Desk
Drive to 9
TAC
GLO
Engineering
Escalation
Licensing
SWAT
Team
Support Highlights:
24x7 TAC & 12x5 PDI Help Desk

Keyword to Navigate the callers to CUCM upgrade experts
Coordinated Support backed by BU Engineering Escalation
Staffing the License SWAT Team to handle 100% Migration Cases
20
Plan
Upgrade
Resource
Center
Design
Upgrade
Resource
Center
Upgrade
Upgrade
Resource
Center
PDI
PDI
TAC
GLO
Cisco
Advanced
Services
Cisco
Advanced
Services
Cisco
Advanced
Services
21
A new keyword Communications

Manager Upgrade to v9 (DriveTo-9 Initiative) is created for Drive
to 9 so as to route the callers to
CUCM upgrade experts
About 17 TAC teams supporting
24x7 coverage globally.
Cisco partners are recommended
to engage with PDI help desk first
before filing a pro-active TAC case,
so that PDI team can help review
their upgrade plan and provide
necessary support.
Screen shot of TAC Online Case Filing Form
22
CUCM License Migration
Simplified Licensing changes

UCT version 2.1(a) updated and released for CUCM/ELM 9.1(1a)
Extension Mobility no longer licensed user feature in CUCM 9.1(1a)
Users with Extension Mobility only configured, no longer require an
Essential License
Devices with Extension Mobility enabled still require the device license
(based on device type)

Users with associated devices still require licensing
24
Upgrade Readiness Assessment

Web Tool
http://tools.cisco.com/cucst/upgrade/index.jsp
26
27
How aware are you of the Tools & Process created by

Cisco to assist with the upgrade
a) Completely aware of the simplified upgrade process and
tools available.
b) Know some of the process and tools, but need to read them
in detail.
c) Did not know that special process and tools created to
assist with upgrade.
28
Simplified CUCM Upgrade Paths
Upgrade documents simplified to 6 from 76
Procedure for In-place Upgrades

(Current HW supported)
Current Release
8.6(1) 9.0(1)
8.0.2 - 8.5.1
8.0.1, 7.1.3, 6.1.4 6.1.5
7.1.5
7.0.1 - 7.1.2, 6.1.2 6.1.3
5.x(x)
Direct UCS
Direct
MCS
Direct upgrade
virtual versions
8.0.2-9.0.1 to
9.1.1
Procedure for Migration to new HW

(Current HW un-supported)
High Availability
Jump
High Availability upgrade

versions 8.0.2-9.0.1 to 9.1.1
Direct
upgrade
versions
6.1.2-9.0.1
to 9.1.1

versions 6.1.2-6.1.5,
EDCS-1245853
7.0.1-7.1.3, 8.0.1 to 9.1.1
versions 7.1.5 to 9.1.1
EDCS-1244204

versions
6.1.2-6.1.5,
EDCS-1245432
7.0.1-7.1.3, 8.0.1 to 9.1.1
TBD
Jump upgrade
versions
6.1.4-6.1.5,
7.1.3, 7.1.5 to
9.1.1
In Progress
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/upgrade/
5_1/upgrd513.html
4.x(x)
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/dma/
7_0_1/dmaug701a.html
https://communities.cisco.com/community/partner/collaboration/migration
30
In-place
upgrades
Multiple
service
windows
Parallel
upgrade
with flash
cut
Direct
Upgrade directly from current Unified CM release to

9.1(x) on
High
Availability
Multi-hop upgrade for MCS hardware that does not

support
Unified CM release 9.1(x) and requires maximum
service availability.
Jump
Multi- hop upgrade: Install current (6.x and 7.x)

Unified CM release on UCS hardware in isolated
network, then upgrade directly to Unified CM 9.1(x),
and flash cut.
31
Following parameters need to match on new UCS server.

Hostnames
IP address/subnet mask
Administrator ID and Administrator Password
Application User ID and Password
Additional application users
Security Password
Default Gateway, NTP
DNS Server and Domain
SMTP or LDAP servers details
32
Currently supported
If Current HW supports CUCM 9.1(x), perform in-place upgrade to 9.1(x), then

virtualize CUCM 9.1(x) on UCS Hardware
CUCM 6.1(2),
6.1(3), 7.0(1)*,
7.0(2), 7.1(2) on
MCS
CUCM 6.1(4) or
L2 Upgrade 7.1(3)
on MCS
Refresh
Upgrade (RU) CUCM 9.1(x)
on MCS
DRS
Migrate
CUCM 9.1(x)
on UCS
Migrate license with ELM

CUCM 8.0(1) to
9.0(1)
on MCS
8.5.1 or
lower RU
8.6.1 or
higher L2
CUCM 9.1(x)
on MCS
DRS
Migrate
CUCM 9.1(x)
on UCS
Upgrade your current Unified CM Release 6.1(2), 6.1(3), 7.0(1), 7.0(2), 7.1(2) to Unified
CM Release to 6.1(4) or 7.1(3)
Upgrade your current Unified CM Release to Unified CM Release 9.1(x)
Virtualize Unified CM Release 9.1(x) on UCS
* 7.0(1) should be upgraded to 7.0(2) and then to 7.1(3)
33
Currently supported
If Current HW supports CUCM 9.1(x), perform in-place upgrade to 9.1(x)
CUCM 8.0(2)
to 9.0(1)
on UCS
8.5.1 or lower
RU
CUCM 9.1(x)
on UCS
8.6.1 or higher
L2
Migrate license with

ELM
Upgrade your current Unified CM Release 8.0(2) to Unified CM Release 9.1(x)
34
Currently supported
If Current HW does not support CUCM 9.1(x), then upgrade to 8.0(3) or 8.5(1),
virtualize at 8.0(3) or 8.5(1), then upgrade to 9.1(x)
CUCM
6.1(2)-6.1(5),
7.0(1)-7.1(3),
7.1(5)*, 8.0(1) on
MCS
L2
Upgrade CUCM 8.0(3) or
8.5(1)
on MCS
Install SW Feature
license for 8.X
DRS
Migrate
CUCM 8.0(3) or
8.5(1)
on UCS
Refresh
Upgrade
Re-host all Licenses

to Publisher License MAC
CUCM 9.1(x)
on UCS
Migrate license with

ELM
Upgrade your current Unified CM cluster to Cisco Unified CM Release 8.0(3) or 8.5(1)
Virtualize Unified CM Release 8.0(3) or 8.5(1), migrate one node at a time
Upgrade virtualized Unified CM Release 8.0(3) or 8.5(1) to Cisco Unified CM Release
9.1(x)
* 7.1(5) needs to upgrade to 8.5(1)
35
Currently supported
If Current HW does not support CUCM 9.1(x), virtualize your current CUCM on
UCS, then upgrade to 9.1(x)
CUCM 8.0(2) to
9.0(1) on MCS
DRS
Migrate
CUCM
on UCS
Re-host* all Licenses

to License MAC
Refresh
Upgrade
CUCM 9.1(x)
on UCS
Virtualize your current Unified CM Release on UCS hardware, by migrating one

node at a time
Upgrade virtualized Unified CM Release to Cisco Unified CM Release 9.1(x)
36
New upgrade path to be

supported with UCM 9.1.2
6.1(4), 6.1(5),
7.1(3) or 7.1(5)
MCS
Upgrade
8.0(3)
MCS
Re-host Licenses
DRS restore
Build new
cluster and
flash-cut.
DRS Restore
Customers current production environment

remains untouched (top ask from customer)
Eliminates the intermediate HW requirement to
move old releases to 9.1.2
8.0(3)
UCS
6.1(4), 6.1(5),
7.1(3) or 7.1(5)
MCS
6.1(4), 6.1(5),
7.1(3) or 7.1(5)
Migrate Licenses
Upgrade
9.1
UCS
Parallel Upgrade Process

Minimum Downtime
Obtain Licenses
Upgrade
(Same Version)
UCS
9.1
UCS
Not supported
as production
37

If current SW is 6.1.4, 6.1.5, 7.1.3 or 7.1.5 on MCS hardware that doesnt support 9.1(x)
CUCM 6.1.4,
6.1.5, 7.1.3 or
7.1.5 on MCS
Jump
to VM
DRS backup
install 6.1.4,
6.1.5, 7.1.3 or
7.1.5 on UCS
Upgrade
to 9.1.2
Apply RU Cop file

(new v1.2)
DRS Restore
Interim
CUCM 9.1.2
on UCS
Rebuild VM with
OVA and fresh
install 9.1.2
on UCS
DRS backup
Final CUCM
9.1.2 on UCS
DRS Restore
migrate licenses
to ELM
Virtualize your current Unified CM Release in an isolated environment

Upgrade your virtualized Unified CM Release to Cisco Unified CM Release 9.1(x)
Migrate your virtualized Unified CM Release 9.1(x) to the applicable OVA template
38
Following network elements are needed on the isolated network for

migration/upgrade
Default gateway
FTP and SFTP server
NTP server
Data storage for firmware, images and backups
DNS server (required if used in existing production environment)
SMTP server (required if used in existing production environment)
LDAP server (required if used in existing production environment)
Phones and Gateways (required for validation and testing)
Application servers (Voicemail, policy servers, contact center application servers or similar are
required for validation and testing)

* Items
in bold are required items for upgrade or migration procedures
39

Production cluster untouched/unchanged.

Easy fallback
Minimal downtime
Minimal upgrade hops, less risk
No interim HW needed to perform migration
No re-hosting of license needed in interim hop
Additional training planned in the near future
40
Best Practices
Best practice recommendations prior to start of

upgrade
Take a count of registered phones before the start of the
upgrade and compare after the upgrade

Upgrade the phone firmware prior to the CUCM upgrade to
save time.
Open the firewall ports for CUCM 9.X that have changed
Check for a full DRS backup success
Perform standard tests before the start of the upgrade
42
Best practice recommendations prior to start of upgrade Contd

Install the Refresh Upgrade (RU) cop file on the server before the
start of the upgrade.

Provide Knowledge Transfer to Operations Staff on the changed
behavior.
Deactivate Extension Mobility Service.
Upgrade the Publisher, TFTP Servers, MoH Servers, Backup
Subscribers and Primary Subscribers
43
Check for successful replication using RTMT/CLI/Unified Reporting
Tool.
Perform standard tests after upgrade and compare the same with
the results prior to upgrade.

Activate Extension Mobility Service
Check for DRS Backup success
Check CUCM Platform for Core Dump
44
Use the Q&A panel to submit your questions. Experts will start
responding those
45
Based on the session, how ready are you for

upgrade to CUCM 9.1
a) Can upgrade immediately
b) Need time to read migration plan and test in lab before
upgrading
c) Cannot upgrade as I dont have sufficient information
d) Cannot upgrade due to other business reasons
46
47
Expert responding some of your questions verbally. Use the Q&A

panel to continue asking your questions
48
Football, Baseball, Hurling and Cisco Unified

Communication Manager? What do they have in
common?
a) Cisco technology assist in the network broadcast of every Football,
Baseball and Hurling sporting event.
b) Cisco has implemented CUCM as part of stadium vision in some
stadiums that host those events?

c)
Cisco has a partnership with the NFL, Baseball League and the
Hurling Association to implement CUCM into its Stadium Vision
solution for all associated venues of those leagues.
49
If you have additional questions, you can ask them to Vijay & Amit.
They will be answering from July 9 to July 19
https://supportforums.cisco.com/community/netpro/expertcorner#view=ask-the-experts
You can watch the video or read the Q&A 5 business days after the
event at
https://supportforums.cisco.com/community/netpro/ask-the-expert/
webcasts
50
in Polish
Topic: The Challenges of Today's Data Center in Poland
Tuesday July 16, at

10 a.m. Warsaw Time (CEST)
Join Cisco Expert Tomasz Kulakowski
This session will address design & architecture of future data
centers, including high-speed data backplane and virtualization of
network and server resources.
Register for this live Webcast @

https://supportforums.cisco.com/community/polish/expertcorner#view=webcasts
51
in Russian
Topic: Architecture, Configuration & Troubleshooting with Recording &
Silent Monitoring for Cisco Unified Contact Center Express & Enterprise
Tuesday July 17, at

11 a.m Moscow Time
9 a.m. CEST Brussels Time
Join Cisco Expert Sergey Oliferov
Learn about configure and troubleshoot the recording & silent
monitoring feature for Cisco Unified Contact Center Express and
Enterprise deployments.

https://supportforums.cisco.com/community/russian/expertcorner#view=webcasts
52
in Japanese
Topic: Advanced ASA Firewalls Inside Out
Tuesday July 22, at

Tuesday, July 23 at 10 a.m. JST Tokyo
Monday, July 22 at 6 p.m. Pacific Time San Francisco
Join Cisco Expert Satoru Kawamura

Learn about packet process flow of Cisco ASA 5500 series
products, expanding to discuss its signature functions with case
studies

https://supportforums.cisco.com/community/csc-japan/
expert-corner#view=webcasts
53
in English
Topic: Cisco Adaptive Security Appliance (ASA) Firewalls:
Lifeline of Todays Data Centers
Tuesday July 30, at

11:30 a.m. New Delhi Time (India UTC + 5:30 hours)
8 a.m. CEST Paris (UTC +2 hours)
4 p.m. Sydney (UTC +10 hours)
Join Cisco Expert
Akhil Behl
Learn about various new features of the Cisco ASA firewall as a

next-generation data center firewall in terms of its capability,
scalability, and performance.

https://supportforums.cisco.com/community/netpro/expertcorner#view=webcasts
54
Current
Topic: BYOD with Identity Services Engine
Join Cisco Expert: Bernardo Gaspar
Learn and ask questions about Identity Services Engine
(ISE) and its various usage scenarios and integrations
such as BYOD.
Topic: Cisco Nexus 2000 and 5000

Join Cisco Expert: Vinayak Sudame
Learn and ask questions on how to configure and
troubleshoot Cisco Nexus 2000 and 5000 Series Switches.
Events ends Friday, July 12th.
Join the discussion for these Ask The Expert Events at:
https://supportforums.cisco.com/community/netpro/expert-corner#view=ask-the-experts
55
If you speak Spanish, Portuguese, Japanese, Polish or Russian,

we invite you to ask your questions and collaborate in your
language:
Spanish https://supportforums.cisco.com/community/spanish
Portuguese https://supportforums.cisco.com/community/portuguese
Japanese https://supportforums.cisco.com/community/csc-japan
Polish https://supportforums.cisco.com/community/etc/netpro-polska
Russian https://supportforums.cisco.com/community/russian
Cisco Confidential
56
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PDFs, visit partners, and more!
Cisco Confidential
57
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Cisco Confidential
58
Football, Baseball, Hurling and Cisco Unified

Communication Manager? What do they have in
common?
a) Cisco technology assist in the network broadcast of every Football,
Baseball and Hurling sporting event.
b) Cisco has implemented CUCM as part of stadium vision in
some stadiums that host those events?

c)
Cisco has a partnership with the NFL, Baseball League and the
Hurling Association to implement CUCM into its Stadium Vision
solution for all associated venues of those leagues.
59
Thank You for

Your Time
Please Take a Moment to Complete the Evaluation
Thank you.

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Cisco Support Community Expert Series

2011 Cisco and/or its affiliates. All rights reserved.

Todays featured experts are Cisco Engineers Amit and Vijay

2011 Cisco and/or its affiliates. All rights reserved.

Todays presentation will include audience polling

2011 Cisco and/or its affiliates. All rights reserved.

2011 Cisco and/or its affiliates. All rights reserved.

What is your level of experience with

b) I theoretically know CUCM Migration, but no practical

2011 Cisco and/or its affiliates. All rights reserved.

2011 Cisco and/or its affiliates. All rights reserved.

Vijay Rao & Amit Singh

2011 Cisco and/or its affiliates. All rights reserved.

2011 Cisco and/or its affiliates. All rights reserved.

Enable Customers to leverage next generation Collaboration Experiences by

Simplified Upgrade Process

Compelling Offers and Incentives

Customized Upgrade Collateral

Server Hardware offers

Upgrade Resource Central

2011 Cisco and/or its affiliates. All rights reserved.

2011 Cisco and/or its affiliates. All rights reserved.

Pause in Speed Dial

2011 Cisco and/or its affiliates. All rights reserved.

Default Value : 60ms

2011 Cisco and/or its affiliates. All rights reserved.

2011 Cisco and/or its affiliates. All rights reserved.

2011 Cisco and/or its affiliates. All rights reserved.

For a device to be Off-premise enabled, a new parameter under

Device Information on the Phone page needs to be selected as

2011 Cisco and/or its affiliates. All rights reserved.

Select Queue Calls on the hunt pilot page to enable

2011 Cisco and/or its affiliates. All rights reserved.

Enterprise DN: 3000

CTI applications have limited monitoring and call

Upgrade & Update

Upgrade Resources and Support

2011 Cisco and/or its affiliates. All rights reserved.

Upgrade Resource Center

24x7 TAC & 12x5 PDI Help Desk

2011 Cisco and/or its affiliates. All rights reserved.

2011 Cisco and/or its affiliates. All rights reserved.

A new keyword Communications

2011 Cisco and/or its affiliates. All rights reserved.

Screen shot of TAC Online Case Filing Form

CUCM License Migration

Simplified Licensing changes

(based on device type)

2011 Cisco and/or its affiliates. All rights reserved.

Upgrade Readiness Assessment

2011 Cisco and/or its affiliates. All rights reserved.

2011 Cisco and/or its affiliates. All rights reserved.

How aware are you of the Tools & Process created by

assist with upgrade.

2011 Cisco and/or its affiliates. All rights reserved.

Simplified CUCM Upgrade Paths

Upgrade documents simplified to 6 from 76

Procedure for In-place Upgrades

Procedure for Migration to new HW

High Availability upgrade

High Availability upgrade

High Availability upgrade

Upgrade directly from current Unified CM release to