6/26/2015

Q&A Expert Answering

Directions

Table of Contents
1.
2.

3.
4.
5.
6.
7.

Welcome!
What is Q&A?
Reminders
Answering guidelines
Answering directions
Examples
Things to avoid

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Welcome!
We are excited to welcome you to the Chegg Expert Answerer team!
Being an Expert Answerer is a great privilege, so congratulations on
being selected from our pool of applicants!
Our team is committed to providing the best quality solutions to our
students with your help as a subject matter expert.
This deck will give you guidelines and instructions on how to answer
questions on our Q&A board. Please contact your Territory Manager if
you have any questions.
-The Chegg Team

What is Chegg Q&A?

Chegg Question & Answer help is an online service for

students coursework.
Students who need help on assignments post questions on the
Chegg Q&A board, where they can receive help 24/7.
Cheggs team of Expert Answerers (thats you!) provides
solutions with clear explanations and step-by-step processes.
Our in-house team of experts monitors the quality of Expert
Answers, ensuring that students receive the best answers
possible.

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Reminders
You will be compensated for every question you submit an

answer for.
Our content team will be monitoring your answers to ensure
that they are accurate, correct, and well-explained- remember,
were trying to help students learn!
Questions can be skipped for: question in wrong subject, more
information needed, abusive/spam, or do not have subject
knowledge to answer.
Remember- unnecessary skipping (e.g. skipping until you find easier,

shorter questions) is an abuse of your privileges! Our team is keeping a

close eye on this, so please be careful.

ANSWERING GUIDELINES

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Guidelines
Read questions carefully to understand exactly what the asker

is looking for.
Be thorough and concise- make sure that you clearly explain
each step of the solution with a well-organized answer.
Highlight key points, important steps, and common points of
confusion wherever possible.
Use step delimiters and empty spaces whenever possible to
improve structure and readability of an answer.
If necessary, use diagrams, tables, charts, and graphs to
illustrate solutions.

Answering methods
Our Experts use a variety of

ways to post their solutions

Acceptable forms include:
Handwritten (ONLY if you have

neat, legible form)

See the photo to the right for an

example of acceptably legible

handwriting
Typed- via word processor,

MathType, spreadsheets, etc.

See the photo on the right for an

example of a typed solution

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Explain solutions step-by-step

Students rely on us not only to receive accurate solutions, but also to

understand how to arrive at these correct solutions

As an Expert, it is important that you explain to students how you
have arrived at your conclusions
Example:

Multiple choice questions

Students often

post multiple
choice questions
These should not
receive a multiple
choice answer
Since the purpose
of Q&A is to help
students learn
how to solve
problems, please
show all work and
the steps it took
to get to your
final answer

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Multi-part
questions

Sometimes, askers post multiple questions at once. In these situations, you

can follow this minimum protocol:

Questions with >1 question: answer the first question

*UNLESS a student asks for a specific answer.
For instance, they will ask you to answer #3 or answer the second question. Please
pay attention to their request and answer the appropriate question.
Questions with >3 subparts: answer at least the first 4 subparts
e.g. Question 1a, 1b, 1c, 1d (UNLESS the student asks for a specific answer)
These are only minimum requirements- we are happy to encourage any

efforts that go above and beyond. You are always welcome to answer as
many questions as you would like!

ANSWERING DIRECTIONS

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Q&A homepage
Navigate to http://www.chegg.com/my/expertqa
Make sure youre logged in with your Expert Answerer

privileges
Click Start answering questions
The dashboard on the right will track your monthly statistics
Remember, our team will be keeping a close eye on skipped questions!

(See our guidelines for more information.)

Decision page
Review each question carefully. You have 10 minutes to decide

whether to answer or skip a question.

If you decide to Answer: an answer field will appear, and you will
have 120 minutes to complete a solution.
If you decide to Skip: a pop up will ask you why you have skipped the
question, and you can select your reason from the list.

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Answering page
You have 120 minutes to submit an answer.
The countdown at the top of the page shows you how much

time you have left.

Once your answer is submitted, you will be shown the next
available question in your area of expertise

Tools- Equation Editor

For symbols, equations, and

formulas, the Equation

Editor is built in to the
Answer window.
To access this tool, click on
the fx button on the left of
the Bold button in the
toolbar.
Alternatively, you are
welcome to use MathType
(many Experts love this
tool) or similar third party
tools to generate images
that you can upload into
your solution.

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Tools- Image Upload

Some solutions require

tables, graphs, or symbolheavy equations that you

may want to upload as
images.
Using the Image Uploader
(
) on the far left of you
Answer Window toolbar,
you can upload your
images as .jpeg

Answering page- Skip

If you realize now that you are unable to answer the question, you

can still skip it:

A pop up will ask you why you are skipping the question now- select your

reason from the dropdown.

Remember- this list shows you the only valid reasons for skipping a question!

For instance, you cant skip a question just because its too long.

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Skip reason- Question is in a different subject

Sometimes, askers post their questions in the wrong subject.
You can re-categorize the question into the correct subject using the

provided drop down.

PLEASE be careful when moving questions to the proper subject. An

incorrect change will prevent the student from getting their answer.
*Electrical Engineering experts: Communications IS NOT an engineering field;

it is a Humanities subject. Please do not move questions into this category.

Skip reason- More information needed

You may need to skip a question because more information is

needed:
Variables are missing, background information is necessary,

charts/graphs are needed, symbols are not showing up properly, etc.

In these cases, please be as descriptive and clear as possible in

the Additional Information field- your comment will be emailed

to the asker, who can fill in the missing info.

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Skip reason- Abusive/Spam

Askers rarely post inappropriate content on our site.
If it happens, this abuse usually involves spam/solicitation (such as

telling people to visit external sites or asking to be contacted via

email).
Though this does happen, it is not common. Unless a question is
actually abusive in the listed ways, please DO NOT label a question as
abusive.

Skip reason- Do not have the subject knowledge to answer

At times, you may not have the knowledge to answer a certain

question. If so, select this reason and move on to the next

question.
However, as an expert, we do expect that you have sufficient
knowledge of your subject.
Extremely high skip rates using this reason (compared to Expert

Answerer averages) will be closely monitored by our team.

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Valid skip reasons and how to answer multi-part questions

*Click on the subjects below to follow the link to the question referenced.

Subject

Reason

Acceptable outcome

This question is missing required diagrams. You can skip this question and select More information needed. Please
More information be as clear as possible when stating what additional information that you need so that the student is then able to
provide the necessary information.
needed
This question is missing information in the table provided. You can skip this question and select More information
More information needed. Please be as clear as possible when stating what additional information that you need so that the student
Chemistry
is then able to provide the necessary information.
needed
This question has unclear symbols (?s) showing. You can skip this question and select More information needed.
Statistics and More information Please be as clear as possible when stating what additional information that you need so that the student is then
Probability
able to provide the necessary information.
needed
This question is currently categorized under English- Communications. This is an Electrical Engineering question, so
Electrical
Question is in a the appropriate action is to use Question is in a different subject and select Electrical Engineering from the drop
Engineering different subject down menu.

Civil
Engineering

Computer
Science

Question is in a This question is currently categorized as Other. This is a Computer Science question, so the appropriate action is to
different subject use Question is in a different subject and select Computer Science from the drop down menu.

Advanced
Physics

Abusive/Spam

Operations
Management Abusive/Spam

This question includes a link that is Spam. You can mark this question as such.

Accounting

Multiple Part
Question

This is not a question. You can mark this question as Abusive/Spam, Other.
This contains multiple questions. If you do not wish to provide answers to all of the questions, you may answer the
first question- Which depreciation method gives the higher after tax cash flow? AND make a note to the user that
they are not allowed to post multiple questions in one.

Biology

Multiple Part
Question

This contains a question with multiple parts. Since there are only two subparts, you are expected to answer the
entire question.

Example answer- Statistics & Probability

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Example answer- Chemistry

Example answer: Accounting

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Things to avoid
Incomplete solutions
Guessing what a student is asking for- if you are unsure, skip for Need

More Information
Solutions without an explanation (20, a, c, true/false)
Slang, abbreviations, shortened words (e.g. u for you)
Plagiarism- copying significant portions of your answer from other websites,

as well as the Chegg site, and submitting them as your own

Posting personal or company details
Personal email addresses, contact numbers, blog URLs, identity credentials,
confidential correspondences, etc.
Posting comments on invalid questions or blank posts
Answering posts with copyright issues (please notify your Territory

Manager)
Unnecessarily skipping questions- this negatively impacts other Experts and
is something our team pays close attention to
Remember, expert answering is a privilege. If you are found abusing your
privileges, you will be subject to disciplinary action, including termination.

Happy answering!

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