Professional Documents
Culture Documents
CAREER HIGHLIGHTS
Generated $10.6M in gross operating profit and achieved Hilton Quality Assurance Green Zone Outstanding
Performance Award with a rating of 91.74% at Hilton Alexandria Old Town Hotel. Turned around service levels
at 3 hotels and increased guest satisfaction rating from 50% to 75% in just 1 year.
Improved gross operating profit from 40% to 55% and positioned Crystal City Marriott for large-scale
association events for greater revenue at. Improved guest satisfaction ranking from #3 to #2 globally.
Achieved #1 in employee engagement in mid-Atlantic region (89%), 82% guest satisfaction (up from 55%), and
55% house profitability with a cash flow of $6.2M at Crystal City Marriott.
Reversed Crystal City Marriott losses of $500K on a general session room by transforming it into a 524-seat
American theater with annual revenues of $150K and increased weekend business by 10%. Achieved 99% Quality
Assurance in 2003 and 2004, the first time at this hotel.
Increased sales and achieved 50% gross operating profit in 12 months while improving revenue growth at
Washingtonian Center Marriott.
Exceeded profitability goals by delivering 55% gross operating profit and won guest satisfaction
award at Dulles Suites Marriott. Earned global ranking of #2 in full-service hotels.
Revived Crystal City Marriott that went from 0% to 100% occupancy in 1 day by partnering with FBI, CIA and
other federal entities to provide accommodations in the immediate aftermath of 9-11.
Increased gross operating profit 10% and guest satisfaction from 72% to 90% at Real Hospitality Group.
Raised guest satisfaction from 72% to 87.2%, event satisfaction from 97% to 100%, and grew sales in 1st
quarter 2013 to 100% of budget at Crestline Hotels & Resorts.
Improved guest satisfaction from 69.8% to 88.9% over a 4-week period by motivating and training team
at Ocean Properties, Ltd.
EDUCATION
MBA - GEORGE WASHINGTON UNIVERSITY
B.S. Hotel, Restaurant and Institutional Management - PENNSYLVANIA STATE UNIVERSITY
International Strategy Residency, 2006, Peoples Republic of China
Element Westin Time Square: Led 200+ employees, 411 rooms and $45M annual budget. Conducted
strategic planning, analyzed financial results and executed turnaround business plan to increase profitability
and mitigate NOI erosion. Worked with team to achieve 93% Associate Satisfaction.
Real Hospitality Group: Provided leadership for 9 hotels, with Marriott and Starwood in the greater New York
City area for over 1200 rooms. Areas of focus included guest service, quality assurance, budgets, revenue and
capital expenditure management. Improved guest satisfaction within 6 months and revenue performance.
Crestline Hotels & Resorts: Within 5 weeks, changed 90% of management staff, raised guest satisfaction,
event satisfaction, and grew sales in 1st quarter 2013 to 100% of budget.
Ocean Properties, Ltd.: Improved performance of the South Florida based properties at 152 to 250-room
hotels, a former Marriott and Westin brand. Increased guest satisfaction by nearly 20% over 4-week period
by motivating team and training employees.
AFFILIATIONS
HSMAI Greater DC and NY Chapter, American Cancer Society Cancer Action Association DC, Greater NY
Chapter IREM
NYU Adjunct Faculty Member