Questionnaire

Topic: To study customer opinion towards e banking services provided by public banks
and private banks
Dear respondent: We are the students of sem 4 of MBA from S.K.School of business
management, HNGU, Patan. As part of our study, we are conducting a survey to know
opinions of customers towards e banking services provided by private and public banks.
Questions:
1) Do you have bank account with any private or public bank?
Yes
No
2) Your bank account is with which bank?
3) Does your bank have e banking facilities?
Yes
No
Dont know
4) Are you aware about e banking services provided by banks like, bill payment, e
statement, ATM, fund transfer, mobile banking etc..
Yes
No
5) Do you use any e banking service?
Yes
No
(If yes than continue from Que 7)
6) You not using e banking services because of,
You dont know how to use it
You are afraid of security issues
Other, please mention______________________________
7) Which e banking services you use?
Online bill payment
E - statement
Mobile banking
ATM
Fund transfer
Other____________________
8) On an average you use e banking?
Once in a month
Twice in a month
3 times or more times a month__________
9) Your attitude towards e banking:
statements

Criteria

Strongly
agree

agree

neutral

disagree Strongly
disagree

 You accept the idea of e banking

The idea of use e banking is very good
You would find using e banking to be enjoyable
10) Advantage and convenience in using e banking:
statements

Criteria

Strongly
agree

agree

neutral

disagree Strongly
disagree

E banking saves your time

E banking makes banking convenient
E banking helps you in cost saving
11) Perceived ease of e banking:
statements

Criteria

Strongly
agree

agree

Strongly
agree

agree

neutral

disagree Strongly
disagree

You find it easy to do what you want to do use in e

banking
Learning use e banking is easy for use
Overall, you find e banking is easy to use
12) Perceived usefulness of e banking:
statements

Criteria

neutral

disagree Strongly
disagree

Using e banking enables you to utilize banking services

more quickly
Using e banking improves your performance of utilize
banking services
Using e banking for your banking services is improves
your productivity
Overall, e banking is useful for you to utilize banking
services
13) Security and privacy issues in e banking:
statements

Criteria
Using e banking is financially secure
You trust on the ability of e banking to protect your

Strongly
agree

agree

neutral

disagree Strongly
disagree

privacy
You trust on the technology that is used in e - banking
14) If you have any comments for improvement in e banking services provided by
banks, please suggest.

Personal details:
Name: ______________________________________________________
Age:_________________________________
Gender:______________________________
Education:____________________________
Occupation:___________________________
Annual income:________________________
Place:________________________________
Date: ________________________________