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Relation Communication
Customer interaction center or widely known
as contact center is a central point in an enterprise from which all customer contacts are
managed. The contact center typically includes one or more online call centers but
may include other types of customer contact
as well, including short text SMS, e-mail, newsletters, postal mail, Web site inquiries and
chats, and the collection of information from
customers during communication. Delivering
these multiple communications requires a
unique blend of skills and capabilities. Lets
face it, Contact Centres are complex a difficult blend of telephony infrastructure, CRM
applications, and customer care processes
such as telesales, helpdesk and telecollection.
When they work flawlessly, they enable the
enterprise to provide world class service excellence in a cost-effective delivery model.
But when they dont work well, their failure is
public, very costly and very distressful.
Helpdesk
Management
System
Helpdesk Management System is a complete solution for helpdesk contact center and complaint handling. You can
manage problems of handling ticketing,
customer requests, interactive reporting
and requests information that is integrated into knowledge management
tool.
Prospect
Management
Campaign &
Product
Management
Preview
Dialing
Contact
Management
Follow up
Management
Predictive
Dialing
Telephony
Report
Recording
Reporting &
Management
Telecollection
Management
System
Telecollection Management System is a single infrastructure that
would enable both phone functions and web application interfacing to the HOST periodically
performing automatically at the
begin of day or end of day process in an easy and secured connection. The solution is applicable for multi-finance, credit
cards, secured loan, and micro
banking.
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Assignment
Management
IP-Telephony
A Real Opportunity
Contact Centre solutions are coming under
pressure to craft innovative propositions
and differentiators, they are being cautious
and considered in their approach. And
rightly so, they need to create new opportunities but they must do so in a manner
that will enhance relationships with all existing enterprise clients. Contact Centre solutions no longer specify basic dial tone.
Clients want a Contact Centre capable of
delivering service to their customers with
enhanced functionality, while allowing customers to have multi access to Contact Center.
>
www.intelix.co.id
Telesales
Management
System
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At a Glance
Inbound
IVR with Flexible Call Flow
Customer Prioritization
IVR integrated with Database
Caller Authentication
Queue Management
Fax on Demand
Multi-skill ACD
Pop-up screen
Benefits
Quick deployment, our quickest
record is 14 days run and fully
operation.
Increase Productivity by improving business process according
to customer demands.
Reduced employee cost by 25%
with more automation of
business process.
Reduced Outbound Call Rates by
re-routing call to the least
charge call more than 30%
Voice and data convergence by
moving to a single converged
network for voice and data
traffic, organizations can save on
network maintenance and
administration, equipment,
software, management and
operational costs.
Support for existing equipment
with IP-based systems you dont
necessarily need to throw away
your old trusted systems and
start again. IP contact center
systems frequently work
alongside existing PBXs and data
systems.
Real-time Monitoring
Agent Monitoring
Call Performance Monitoring
IVR Monitoring
Web based dashboard
Whispering & Coaching
Wallboard
Dialer Mechanism
Predictive/ Preview/ Progressive
Rule-based Dialing
Least Cost Routing
Campaign Management
Lead Management
Voice Logger
100% IP-based Active Voice Recording
Automatic Backup & Archiving
Optimal Compression Techniques
Multiple format support (mp3, wav)
Reporting
Customizable Reports
Web-based Access
Save to Excell & PDF format
Helpdesk
Complain Handling
Interaction Management
Knowledge Based
Multimedia interface
e-CentriX
CUSTOMER INTERACTION CENTER
FEATURING EASY TASK AND MUCH MORE USER FRIENDLY
Telesales
Upload Propect
Campaign Setting
Assignment & Re-assignment
Contact Management
Follow-up
Report & Incentive
Telecollection
Data Synchronization Process
Setup Queue / Class
Assignment rules management
Worklist performance monitoring
Approval Management
Contact Management
Recovery Management
Letter Management
Contact Us
For more information please contact us:
PT. Intelix Global Crossing
Address: Jl. Duren Tiga No 17 Jakarta 12760
Phone: +62-21-7997079; Fax: +62-21-7940545
Email: sales@intelix.co.id
www. intelix.co.id
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