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ORGNIZATIONAL BEHAVIOUR
Chapter 3: Communication and perception
Contact
Tang Weijun
Shanghai Jiao Tong University
E-mail:
URL:
http://www.drtang.org/
Key concepts:
The communication process
Non-verbal behaviour or body language
Perception
Selective attention
Perceptual set or perceptual expectation
Halo effect
Key concepts:
Coding and decoding
Impression management
Habituation
Perceptual organization
Perceptual world
Stereotyping
Attribution
Learning objectives
Explain the main components of the interpersonal
communication process.
Identify the main sources of error in interpersonal
communication.
Explain the significance of non-verbal behaviour and
impression management.
Learning objectives
Identify the main features of the process of perception.
Give examples of how behaviour is influenced by our
perceptions.
Explain and illustrate the main processes and problems
in person perception.
Perception
Perception
Face to face…
Reality checks…
Time and place…
The “you” attitude…
Assessment
The End
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THANK YOU!