.

my DOMAIN REGISTRY SENSITIVE DOMAIN NAME DISPUTE RESOLUTION

THE COMPLAINANT

Rule 19
5 WORKING DAYS
Complainant must pay the
Provider the Fees

SUBMISSION OF COMPLAINT TO THE

PROVIDER
(Email & hard copy)

THE PROVIDER

Rule 4
THE PROVIDER REVIEWS THE COMPLAINT
(To make sure that it is in compliance with
Policy & Rules)

Rule 5.4
If the Provider finds that Complaint is incomplete or not in
accordance with the Policy & Rules, it will notify the Complainant.
The Complainant has 5 WORKING DAYS to rectify the Complaint

Rule 5.1
Rule 5.2
3 WORKING DAYS
After the Provider has
received payment of the Fees
(non-refundable)

THE PROVIDER WILL APPOINT THE CHAIRMAN OF

THE REFERENCE PANEL TO REVIEW THE
COMPLAINT (to ensure it falls within scope of

Rule 5.2
THE PROVIDER WILL SEND THE COMPLAINT
TO THE RESPONDENT
(If the compliant is complete & in compliance
with Policy & Rules and Complaint is within

THE RESPONDENT

If the Complainant
does so within 5
working days

Rule 5.4
If the Complainant does not complete the
Complaint or amend it to be in compliance
with Policy & Rules within the 5 working
days or where the payment of the Fees is
not made, the Complaint shall be
considered withdrawn

If the Complaint is not within the scope of

the SNDRP, the Chairman will inform the
Provider. The Provider will inform the
Complainant of this and the Complaint
shall be considered withdrawn.

Rule 5.6
The proceeding will commence when the Respondent is considered to
have received the Complaint from the Provider

15 WORKING DAYS

Rule 6.1
SUBMISSION OF RESPONSE TO THE
PROVIDER
(Email & hard copy)

(from the date of commencement

of proceeding )

THE PROVIDER

Rule 6.6
THE PROVIDER WILL SEND THE RESPONSE
TO THE COMPLAINANT

THE PROVIDER (KLRCA)

5 WORKING DAYS
(extend no of days)
-Authority letter by KLRCA to
Chairman for Chairman to appoint
2 members

Chairman to appoint 2
members - 15 working
days (Reference Panel
discretion to extend time
period for formation of
three-member Panel)

Note: If Reference
Panel reqyest for
Prohibited List in
writing from KLRCA
Non-Disclosure
must be signed by
each member

Rule 7
FORMATION OF THREE-MEMBER
REFERENCE PANEL

Rule 10.1
TRANSMISSION OF FILE TO THE REFERENCE
PANEL

Rule 15
REFERENCE PANEL DECIDES THE
PROCEEDING

Rule 15
DECISION OF REFERENCE PANEL

Once the Panel is formed,

the Provider will inform the
Parties of the names of the
three member Panel

If at anytime after the Panel is appointed:

(i) the Complainant withdraws the
Complaint, the Complainant must inform the
Panel and supply the Panel with letter of
withdrawal and thereafter, the Panel will
terminate the Proceeding
(ii) the Panel finds that it is unnecessary or
impossible to continue with the Proceeding,
the Panel will terminate the Proceeding (if
no objection are raised by the Parties)
For the purpose of (i) above, if the
Complainant withdraws the Complaint before
the Panel is appointed, the Complainant
must inform the Provider
accordingly

The Panel's decision must be

in writing and must state the
reasons on which the Panel's
decision is based, the date of
the decision and the names of

the decision and the names of

the Panellists deciding the
Proceeding
15 WORKING DAYS
(Rule 15.8)
(start from date of receipt of
docs from panellist that last
receives the docs ) Barring
any exceptional
Circumstances

Rule 16.1
REFERENCE PANEL INFORMS PROVIDER OF
THE DECISION

THE PROVIDER

3 WORKING DAYS
Rule 16.1
THE PROVIDER INFORMS .my DOMAIN
REGISTRY & THE PARTIES OF THE DECISION

20 WORKING DAYS
(align with SNDRP module) automate the
implementation date
(paragraph 12 SNDRP)

Add six (6) calender

months for providing Affidavit
of Service of official court
documentation (Para 12.3 SNDRP)

Rule 17.1
Rule 16.1
IMPLEMENTATION OF THE DECISION

The Provider will also inform

.my DOMAIN REGISTRY and
Parties of the date when the
decision is to be implemented

.my DOMAIN REGISTRY will neither take

any further action in the Proceeding nor
proceed to implement the Panel's decision,
unless it receives official court
documentation or proceeding papers from
MCMC