Amar Kumar

Phone: +91-7291017116
Email: amarkumarxyzx@gmail.com
Professional Objective:
To reach a challenging position in the IT Infrastructure Services field where I can contributes
the best of my skills and efforts for the growth of the company as well as me to gain an
experience from your organization.
Career Summary:

Having 1.2 + Years of experience in IT Infrastructure Management and Technical Support

& Excellent Customer Handling Skills.

Professional Expertise:

Company: Vision KPO India Pvt Ltd

Duration: 8th September 2014 to till date.
Profile: Desktop Engineer

Responsibilities:

Working as IT Executive in Corporate office.

Provide L1 + Desktop support to 150 users onsite and offsite on windows platform.

Support and mange remote locations in India through remotely and phone.

Support on hardware, operating system, network connectivity, antivirus and all in house
application issue.

Handling antivirus related issue such as Virus issue,Defenation Update,Installtion of

antivirus etc

Mange & troubleshoot network (LAN or Wi-Fi) related issue.

Install, configure and maintain printers (network and local) of Xerox, HP.

Configure and troubleshoot email related issue of MS outlook.

Coordinate and manage relationships with vendors that provide hardware,

network and other support.

Escalating call to the senior management team as per the internal escalation matrix.

Solve internet related problem Configuration Basic TCP/IP Setting.

Managing the installation and configuration part of all standard software as per the
company policy.

Installation, configuration and maintenance of Local and Network Printers.

Networking Support (LAN), i.e. Cabling, NIC.

Software Support (Ms-Office, Anti-Virus like Symantec).

Technical Skill:

Installation

of

operating

system

(Windows

8,

WIN7,

2K8)

and

Configuring

Desktop/Laptop

Installation and Configurations of AD, DNS, DHCP.

Knowledge of LAN/VLAN, and Mobility devices

Installation, Configurations and Manage of Local and Network printers.

Configuring, managing and troubleshooting of M.S Out Look.

Professional qualification:

DR.MGR Chockalingam Arts College

2014

Tiruvannamalai

BCA (Computer Science)

K.B. Sahay High School, Patna

2010
Percentage obtained: 66.6%

2008

Sri Govind High School,Patna

Percentage obtained: 61.8%

Strength:

Ability to Lead & a Good Team Member.

Ability to Work Independently and Multi Task in a Fast Paced Environment.

Personal Details:

Fathers Name
Date of Birth
Linguistic ability
Marital Status
Linguistic Ability

: Mr. Virendra Singh.

: 25 December, 1993
: English, Hindi.
: Unmarried
: English , Hindi
th

I hereby declare that all statements made in this application are true and complete to
the best of my knowledge.

Date:

Place:
Amar Kumar