Joyce A.

Aguirre
459 Bradford Town Place, Loganville, GA 30052…Phone 678-639-1382..Email: joyceaceer@aol.com

I pride myself in building strong business relationships, maintaining high ethical standards,
confidential communications, and adding to the bottom line wherever possible. I work well
with others, creating an efficient and productive team environment via hard work and an
overall positive attitude. I multi-task by priority, successfully facilitate projects for delivery
on time and on standard. I have strong office skills; type 80-110 WPM, Microsoft Office
(Word, Excel), 10-key by touch, as well as strong verbal and written communications. I
strive to provide superior Customer Service, whom ever my customers may be. I am fully
bondable.

PROVEN METHODOLOGY:
 Absorb and adapt to any work environment by evolving and learning
 Build and maintain successful key relationships
 Ensure customer service and satisfaction afford highest attention and priority
 Negotiate successful deals and contracts with vendors and customers

AREAS OF EXPERTISE:
Operations Management Personnel Management Call Center Management
Site Startups Accounting Principles Business Operation
Human Resources Team Leadership Business Administration
Vendor Relationships Customer Service Profit Maximization

Employment History

UPS Stores – Office Manager (Consultant) 06/2001-12/2003-- Moved to East Coast to help family
Major Functions: General office duties, shipping/receiving of packages, notary, collection of box rents.
Increased revenue for new business by exhibiting strong customer service and relationship building
skills. Assisted owner in setup of second store. In charge of hiring/training and collection of bad
checks with applicable charges. Notary. Hired to build business for profitability and quick resale.

Nationwide Credit and Collections – Manager – 03/2000-10/2000 Fresno, CA - Moved to Bay Area
Major Functions: Manager in charge of 25+ employees. Assisted the Director in Collection Center
startup; in charge of hiring and training. Built training manuals for clients, solicited new clients, set up
new client training applicable to specific duties and legal exposures. I was the only Manager approved
to make special payment arrangements regarding possible foreclosure of properties. Approved for
repossession of delinquent vehicles/legal follow-up. Voted Manager of the Month three times.

Banc One Financial Services – Mortgage Loan Office-Sr. Loan Officer – Fresno, CA
Major Functions: Assisted in new office startup. Signed and closed Mortgage documents with clients,
solicited new Mortgage loans, maintained goals set to company standards. National Employee of the
month for two months. Notary.---05/98-02/2000 – Left for Career Advancement

Associates Financial Services Company of California, Inc. aka Ford Motor/Citi Group-Fresno, CA
Sr. Assistant Manager-Loan Officer-Loss Mitigation--10/85-04/98 - Left for Career
Advancement
Major Functions: Signed and closed Mortgage and personal loan documents, occasional
cashier/balancing of daily receivables, head trainer over new employees, relief Manager over offices in
Western region. Assisted Senior VP in office compliance/defalcation audits. Skip traced bad debts,
maintained collections within standards, completed applications, prepared quotes, terms, etc. Obtained
and analyzed credit bureau reports for credit worthiness, reviewed real estate title reports for liens,
negotiated child support/State/Federal or any unpaid liens. Offered position of Head Collections
Manager over entire US, turned down offer as unable to relocated at that time. Notary.
Letters of reference and recommendations available upon request.