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Gracia Indry
PERSONAL DETAILS
Full name: Indry, Gracia
Nationality: Portugees
Address: Rua Augusto Gil, 41 4460-211 Senhora da Hora, Porto, Portugal
Mob.: (+355) 932 687 548 / (+355) 964 644 718
Fax. : (+355) 220 125 439
E-Mail: abcd@clix.pt
PROFILE

My career has led me to specialize increasingly in the management of complex multi-cultural projects and their
staffs at international levels. I have experience in: strategic forward-planning; operating within the tight financial
disciplines imposed by ambitious budgets which I have helped to plan; methodical administration to deadlines
(not to speak of crisis management where necessary); and the application of modern leadership methods
(through staff motivation and involvement in both decision-making and target-setting, clarity in communication,
and easy personal inter-relations). My own cosmopolitan background and analytical interests in other cultures,
together with a command of several European languages, have also left me confident in handling negotiations
that require the reconciliation of different national approaches to otherwise common problems.

Skills Base
Familiarity with both the artistic and the commercial worlds, the culture of government, and European regulations
Tested management techniques in both continental and British contexts

Proven leadership and human management skills

Budget design and monitoring
Time-efficient, systematic working methodology
Rapid adaptability to new problem-solving and new locations
Languages: Portuguese, English, Spanish, French, and Italian
IT: Word, Excel, Windows
Clean driving license

PROFESSIONAL CAREER:

Head of Public and Building Services at The Casa da Msica Concert-Hall

(Porto)
September 2006 - Present
Head of Public Services at the Casa da Msica, responsible for:
Coordination and management of the Front of the House staff team and services

Coordination and management of the information desk and call centre team
Coordination and management of the guided building tours team

Coordination and management of the contracts and activities of the outsourcing companies responsible for the catering
and parking at The Casa da Msica.

Coordination and management of the commercial department, which is responsible for the commercial exploitation of
The Casa da Msicas facilities, either for private or corporate functions, shows, etc.

Head of Building Services at the Casa da Msica, responsible for:

Coordination and management of the Maintenance team, responsible for the buildings maintenance.

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Coordination and management of the outsourcing companies of Security and Cleaning.

Consultant for multi-cultural projects mainly in the following matters:

Strategic Planning for multi-cultural projects.
Establishing a venues main purpose in line with the artistic project;

Definition of a buildings specifications for architectural programmes;

Design and planning of the organizational structure and future operational strategy for the uses of activities in different

venues.
Planning and definition of requisite profiles for different departments, from Production and Maintenance to Marketing
and Front of House staff.

Creator and Director of the course Specialization on Production and Management of Performing Arts Events, held
at Universidade Lusfona the largest private University in Portugal. T
his course provides wide information about the different aspects and specialized matters involved in the
management and production of cultural events and venues.
Production and Operational Director of the Casa da Msica Concert-Hall
(Porto)
April 2005 August 2006
Production and Operational Director of the Casa da Msica, responsible for:
Coordination of the Production team (stage, light and sound technicians) and the production of Casa da Msica events

(Pop, Rock, Jazz, World Music, Classical and Contemporary Music performances - .educational workshops exhibitions
and multimedia installations conferences receptions, etc.)

Coordination of the Maintenance team, responsible for the buildings maintenance

Coordination of the outsourcing companies working for Casa da Msica such as, Catering, Security and Cleaning.

Production Director and General Coordinator of the Casa da Msica Concert-Hall Project (Porto)
1999/2005
(The Concert Hall was designed by the acclaimed Pritzker prize-winner, the Dutch Architect, Rem Koolhaas. A
multi-auditorium venue for music and a base for musicians, its role is to celebrate the whole spectrum of musicmaking [including recording] and so to eliminate cultural barriers to communication between performers and
audiences. For further details see
Responsibilities
Oversight and execution of all building specifications and the launch of the architectural programme:
Supervision of the projects development in close cooperation with the architects office (OMA), often in Rotterdam, in
order to optimize its functionality and future operation with special reference to acoustics, sight-lines, seating and public

space in separate parts of the building dedicated to different uses

Planning and definition of the conditions for concessionary spaces in the building
Planning, definition of requisite profiles for the Production and Technical areas, including team responsible for the
provision of lighting, sound, video, scenography and acoustics
Design of future operational strategy for the uses of activities in the building
Production planning of, and budgeting for, the seasons performances (up to 12 months ahead) in close association with
the Head of Artistic Planning

Key Achievements
Mastery and detailed application of highly complex brief comprehending the overall development of the project
Successful negotiating at national and international levels

Technical and Production Director of PORTO 2001 European Cultural Capital (Headhunted)
1999/2001
Responsibilities
Coordination of production and execution of all musical events programmed for Portos year as European Cultural
Capital. This involved over 200 musical performances ranging from opera, concerts by classical and symphony
orchestras, period music (Rennaissance and Baroque) and recitals, to contemporary musical ensembles, jazz, and Fado
etc.

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Coordination of up to 800 visiting technicians overall for the various productions brought in at different times during
2001

Key Achievement
Major regional, national, and international musical impact.

Concerts Manager for the Royal Scottish National Orchestra (Glasgow)

1997/1999

Responsibilities
Coordination of 100 orchestral players

Clockwork organization of all concerts, numerous tours in the UK and overseas, recording sessions etc.
Arrangements concerning visiting conductors and soloists

Key Achievements
Rapid familiarization with UK standards, professional requirements, and networks

Successful communication with British players and technical staff

Acquisition of new personal perspective on sophisticated working procedures and company organization schemes in
another culture (especially given that I was the first Portuguese citizen to be appointed to orchestral-management levels
in the UK)

General Manager/Orchestra Manager of Orquestra Nacional do Porto, the Oporto Symphony Orchestra
1989/1997
Member of the team that was set up to create the previously named Orquestra Clssica do Porto and Orquestra
do Porto da Rgie Cooperativa Sinfonia
Responsibilities
Programming all orchestral activities, such as rehearsals, concerts, tours and recording sessions
Detailed budget forecasting for each season in conjunction with the Board of Directors

Supporting the Artistic and Musical Director over the programming of the concert season, booking conductors, soloists
and extra players for the orchestra

Dealing with 50 players of 33 different nationalities from five continents

Founder and Partner of ESTREIA Agncia de Espectculos, Lda, an Artistic Agency

1994/1996
Responsibilities
Organization and production of artistic events e.g.

- Musicals: Porgy and Bess with the New York Harlem Company; the Macdonalds

Sisters (Negro Spirituals

and Gospel);
- Dance: Ballet Nacional de Espaa (Spain);
- Orchestral Tours: Orquestra Sinfnica da Galicia (Spain); Orchestra of Yale University (USA); Orquestra
Sinfnica Portuguesa (Lisbon);
- Events for Private Sponsors: chamber-music concerts, dancing and singing performances

Contracting artistes: musicians, dancers, actors, performers etc.

Technical advisers to Coliseu do Porto (the biggest Concert Hall in Oporto City 3,200 seats)

Export Department of Tudor Group Batteries and Dry Cells (the largest European producer of batteries and
dry cells)
1987/1989
Responsibility
Fostering commercial relations with the Peoples Republic of China, Taiwan, Japan, United Kingdom, France, Zaire,
Ivory Coast and Spain
Various Departments in AGRIA-WERKE, Portugal Agricultural Machines Ltd
1976/1987

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Responsibilities
Assistant to the Executive Director (from 1985)

Sales Manager responsible for all salesmen and agencies around the country
Supervision of the invoicing process and computer system in Accounts

EDUCATION (by part-time study after work)

Lusada University of Lisbon
1982/1987
Graduate in History, with Honours
(Consequently invited to teach at university level)
Gregorian Institute of Lisbon
1979/1983
General Music Studies including a singing course
CULTURAL INTERESTS AND PHYSICAL RECREATION
History, music, sociology, psychology
Working-out and swimming
* The Casa da Msica:
Created out of the program of activities undertaken during Portos year as European Capital of Culture in 2001,
the Casa da Msica is designed to enable the performance and recording of classical, folk, popular and
progressive music in the different auditoria and recording studios contained within its spectacular building. The
highest standards of public service are offered to the people of Porto and its region on a specifically non-elitist
basis so as to widen musical involvement. The Casa da Msica structure encompasses an Education and
Research Department which is focus on the schools sector and socially deprived areas of the city through the
floating and design of special projects, plus a publishing and music research program. Casas artistic project also
included the creation of an Ensemble of Contemporary Music in the year 2000, the Remix Ensemble, which is
becoming a reference in the European contemporary music groups. These initiatives further include the Opera
Studio, which already provides a post-graduate training for young singers.