AS-IS & GAP Analysis

Mobile POS with NFC

Prepared by:

Madhuri Padmanabha

Prepared for:
Date Submitted:
Document Number: 6450-20/Project Number /BRD
Version Number:

0.1

Project Sponsor:

Project Sponsor's Name

Client Acceptor:
Project Manager:
Last Updated:
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VERSION AND APPROVALS

UTO
VERSION HISTORY
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The purpose of this document is to provide you, the stakeholder, with a clear
understanding of the analysis for the identified effort. This document contains the
detailed business requirements necessary to implement the identified solution for
this effort.
Please provide your signature to the Project Manager to indicate that you have
reviewed and are in agreement with the contents of this document.
Should you have any questions or concerns pertaining to this document, please feel
free to contact the Business system Analyst, for additional information or
clarification.

DOCUMENT APPROVALS
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Following approval of this document, requirement changes will be governed by the

projects change management process, including impact analysis, appropriate
reviews and approvals.
2

Table of Contents
Introduction
Project objective
AS-IS Analysis
Solution/ Gap Analysis
SWOT Analysis
Conclusion

Introduction
The company has a Point of Sale (POS) systems where customers have the ability to
pay through various means according to their convenience. The marketplace vendor
has both online and in store locations enabling customers to shop fulfilling their
needs.
Project objective
With technology on the rise, the need has come where POS equipments have to be
enabled with mobile POS that can support VISA Checkout/ Apple Pay/ Samsung Pay
and AirWave payment system.
AS-IS Analysis
Parking management solution with several automated ticket machines with a
manned POS System are currently in use. However, morning and afternoon are peak
period traffic congestion, parking also experiences peaked consumption. Various
businesses experience the peak demand at different times. A church likely sees its
peak demand on the weekends around their services, a movie theater in the
evenings, and offices during the traditional 40 hour work week times. Businesses
also see changes in parking demand by season. Retailers see their highest demand
between Thanksgiving and Christmas. With this congestion around it is more
convenient for customers to use NFC enabled mobile POS to park their vehicles.
Solution/ Gap Analysis
The new parking system gives more convenience than standard methods of parking
payment. One of the reasons supporting this is that there is no need to have coins
or any other type of currency readily available. Also, data collection allows for
customers to track their parking expenses. Generally, mobile POS service providers
will provide records for each account detailing the time and location for each
parking session as well as the accumulated expenses. In addition, any driver within
the vicinity of a mobile POS parking area may witness less road congestion. Studies
show that 28 to 45% of traffic congestion in urban areas is due to drivers looking for
a place to park. Mobile POS parking provides accurate data for parking providers
such as peak times and most popular zones. With this insight providers are able to
manage their spaces more efficiently and have the potential to provide solutions to

adjust for times with high demand. With certain mobile payment providers, and at
the discretion of the parking operator (e.g., local council), drivers can opt to receive
a text message several minutes before their expiry of their parking session,
enabling them to extend the session without returning to their car. Most operators
impose a maximum extension period.
The customer generally must pay a transaction fee to the pay-by-phone provider in
addition to the standard parking rate.
Mobile POS parking also offers an opportunity for reduced costs. The costs are
reduced because there is no need for expenses such as meter or machine
maintenance, cash collection, and accounting. Mobile POS parking also prevents
people from feeding the meter. Since transactions are submitted digitally,
providers have access to information regarding each customers parking sessions.
With this data, legal challenges and complaints can be significantly reduced and
enforcement can be handled more accurately and efficiently.
To set up mobile POS parking, the provider has to set up:

Internet browser: The parking provider is given access to a web page which
contains a list that includes all of the active parking sessions, each vehicles
license plate information and the amount of time that each session has been
active. There are options for a smart phones internet browser or software for
the in-vehicle computers. Pro: simple setup, easy ramp-on. Con: complex

operations, failure prone.

Handheld computer: These computers have the capability of scanning
individual license plates in a similar fashion to which a barcode is read. Pro:

convenient. Con: expensive.

Drive-by scanners: These scanners are mounted to an enforcement vehicle
and use License Plate Recognition (LPR) technology which automatically
scans each parked vehicles license plate and identifies the vehicles parking

status. Pro: labor efficient. Con: expensive, unreliable.

Automatic notification

SWOT Analysis
STRENGTHS

NFC has a number of advantages over other payment forms like cash,
debit/credit cards, and checks. One of the most important of NFC

technologies is their ability to run on mobile devices.

NFC also is compatible with other standard technologies for contactless
services, such as with smartcard readers. For some enterprises that can
mean a significantly reduction in costs for implementing NFC without
changing or enhancing their whole infrastructure

WEAKNESSES

While smartphones are amazing devices, they do have some limitations. NFC
requires some power, which is likely to reduce the life of the phones battery.
The antenna and other parts are small but they do take up some space and
may require redesigning older models of phone, which can be expensive.
Finally, the technology itself has to be purchased. Adding NFC to a

smartphone was between three and five dollars in 2008.

Without a larger number of people able to take advantage of the service, it
may not be worthwhile for service providers to adopt NFC at this time. This
may lead to a cycle that prevents the technology from seeing widespread
use, as the reticence to adopt NO13069 SWOT Analysis of NFC the technology

leads to a lack of interest from consumers in purchasing NFC-enabled phones

Finally, there are still security problems to be overcome. Cell phones have
been infected with viruses and hacked, and even large organizations have
had their servers attacked and broken into.

Opportunities

Contactless payments using NFC-enabled phones can deliver an extended

range of applications businesses can use to make their workflows more

efficient and to make the lives of their customers easier.

There are opportunities for co-branding or cross-marketing contracts between
stores, banks, and service providers, which could help them to establish
strong alliances and cooperation

Threats

Smartcards are a directly competing technology, as they allow the same ease
of use in some cases as the NFC-equipped phone. Should this technology in

traditional cards see widespread acceptance, it may reduce the demand for

similar, and more expensive, technology in the smartphone.

Consumers may also be leery of the security of the new technology: the more
computerized the system, the more vulnerable it may be to malware and

other attacks.
Since information about banking and finance would be exchanged through
NFC, there will be legal requirements for its security and recordkeeping. This
may ultimately make the technology too expensive for many organizations
that would otherwise provide it

Conclusion
Parking facilities have become interested in NFC for payments, as the technology
would allow them to operate without attendants, or at least not as many. San
Francisco Municipal Transportation Agency has an agreement with PayByPhone to
allow NFC payments at the parking structures throughout the city. Visa also an
agreement for making contactless payments at 72 parking facilities in Canada (Data
Monitor, 2012). However, while this would decrease employment costs and reduce
waiting times, Visa will need to overcome security problems, both real and
perceived. France has appointed Inside Secure, one of the largest NFC companies in
the world, to provide security solutions. Inside Secure has recently acquired
Embedded Security Systems (ESS), formerly a division of Authentec. Using ESS,
which contains encryption algorithms and security blocks, the probability for
protecting data and ensuring confidentiality is much higher.
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