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What should you watch out for when installing WinCC flexible 2008 SP3 or WinCC V11
SP2 on an HP notebook?
With the installation of Service Pack 3 for WinCC flexible 2008 and WinCC (TIA Portal) V11 SP2 on HP notebooks there are incompatibilities
with the HP keyboard driver.
Description
With the installation of Service Pack 3 for WinCC flexible 2008 and WinCC (TIA Portal) V11 SP2 on HP notebooks
there are incompatibilities with the HP keyboard driver. If you uninstall the keyboard driver, this might mean that a
block of the task switching function configured in WinCC flexible 2008 or WinCC (TIA Portal) V11 SP2 no longer
works on the notebook.
Note
If the PC can no longer be operated during installation ("CTRL + ALT + Delete", keyboard and/or mouse), you can
operate the PC via a remote connection if one has been established beforehand. Then you can also apply the
following remedies via the remote connection.
Remedy for
1. WinCC flexible 2008
2. WinCC (TIA Portal) V11
The following products are affected:
SIMATIC WinCC flexible 2008 SP3 Compact/Standard/Advanced
SIMATIC WinCC flexible 2008 SP3 Runtime
SIMATIC WinCC (TIA Portal) V11 up to SP2 Update 5
1. Remedy for WinCC flexible 2008
You have two ways of avoiding this incompatibility in WinCC flexible 2008. Either you uninstall the HP keyboard
driver or you uninstall the keyboard driver that is installed along with WinCC flexible Runtime or the simulation.
Both alternatives must be executed at the latest before the concluding restart of the PC after installation of WinCC
flexible 2008 SP3.
If the restart after installation has already been made and the system no longer starts or you have a blue screen,
follow the instructions given under "Run Windows Repair".
The alternatives are described below each with their advantages and disadvantages.
1.1 Uninstallation of the HP keyboard driver
1.2 Uninstallation of the keyboard driver of WinCC flexible Runtime
1.1. Uninstallation of the HP keyboard driver
With this alternative the task switching function is retained for WinCC flexible Runtime. Uninstallation of the driver
might limit use of the HP special keys. To continue with this alternative you must uninstall the HP keyboard driver as
follows before installing WinCC flexible 2008 SP3.
No. Procedure
1
Fig. 01
2
Navigate to: Keyboards, "Standard ... Keyboard with HP QLB " and right-click to open the Properties.
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Fig. 02
Open the "Driver" tab and select Roll Back Driver for the HP keyboard driver.
Fig. 03
4
Fig. 04
5
Table 01
1.2. Uninstallation of the keyboard driver of WinCC flexible Runtime
This alternative retains the HP special key functions. Uninstallation of the driver disables the task switching function
for WinCC flexible Runtime. To continue with this alternative you must uninstall the keyboard driver for WinCC
flexible Runtime as follows before restarting the PC after installation of WinCC flexible 2008 SP3.
No. Procedure
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Fig. 05
2
Open the driver directory. The directory path for the driver directory depends on the installed operating system.
Driver directory on 32-bit operating systems:
"C:\Program Files\Common Files\Siemens\HmiRTmDriver32"
Driver directory on 64-bit operating systems:
"C:\Program Files\Common Files\Siemens\HmiRTmDriver64"
Table 02
Run Windows Repair
If WinCC flexible 2008 SP3 is already installed and the ensuing restart already made, the system might no longer
start or you get a blue screen.
Below is the procedure for this case.
Note
You need an additional USB keyboard for the steps below.
No. Procedure
1
Run a "Startup Repair" (displayed after boot problems) or start the HP notebook from the Windows DVD.
Select the "Launch Startup Repair" option after the "Startup Repair" or after the start from the Windows DVD.
Interrupt the "Startup Repair is checking your system for problems" message with "Cancel" (abort search).
Acknowledge the "Do you really want to abort?" question with "Yes".
Select the "View advanced options for system recovery and support" option.
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Fig. 06
If the abbreviation "SE" is missing as in Fig. 06, you are in the process of installing the incorrect keyboard
driver for this version. In this case you should abort the installation and get in touch with Product Support to
get version V11.0 SP2 SE incl. Update 2. Install this version and then install the latest update in each case of
the service pack in Entry ID 58112582
If, however, the abbreviation "SE" does feature in the version designation as in Fig. 07, you are already
installing the bug-fixed version. Finish this installation.
Fig. 07
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