Richard Brown, PMP

(901)275-0037

http://www.linkedin.com/in/richardbrownpmp

richardbrownpmp@gmail.com

PROFESSIONAL SUMMARY
IT professional with extensive experience as a project manager; driving programs/projects using best practices,
whether leading projects or evangelizing PMO practices. This experience has been gained while working for a
diverse portfolio of clients in a variety of government and commercial businesses, possesses strong interpersonal
skills, adaptability, flexibility and tenacity; utilizing teamwork, processes and tools to achieve positive outcomes.
Successful in the following areas:

Project Management
Management/Project/Status Reporting
Personnel and Budget Management

Requirements Elicitation
System Design and Integration
Application Development and Testing

TECHNICAL TOOLS & SKILLS

MS Project
MS Office
SharePoint
ServiceNow

SDLC
Agile/Scrum (RAD/JAD)
Innotas
Project Server

PLC
Symphony/SourceForge
Smartsheet

Requirements Gathering

TECHNICAL EDUCATION

PMP certification
Quality Driven Management

ITIL V3 (foundations)

PROFESSIONAL EXPERIENCE
MICROPORT (VIA JDRESOURCES)
SEP 2014 OCT 2015
As the Project Manager work with the Snr Manager to establish a PMO and install a new project tool (ServiceNow)
I perform multiple roles and responsibilities:

Working with an off-shore vendor to get the ServiceNow tool installed, configured and data loaded,
monitoring the progress.

Mentor technical staff in the use of the tool and input of data.

Mentor technical teams in establishing project schedules, communication plans and reporting.

Partner with BRMs (Business Relationship Managers) in establishing project schedules, communication plans
and reporting and use of ServiceNow.

Be the PM on multiple infrastructure and application projects driving timelines and deliverables and facilitating
meetings.

All this required building good relationships with diverse teams and guiding them through this major change in
procedure and work execution.
DEPARTMENT OF ENERGY (VIA TEKSYSTEMS)
Jun 2014- SEP 2014
As a Sr Project Manager on the Modification project I was responsible for cultivating good working relationships
with internal, external teams and vendors to facilitate driving multiple work streams to bring in house some 300
applications. Many of these systems were running on obsolete platforms.

Delegate and monitor task progress with a team of system admins, DBAs and developers.

Work with vendors to ensure software is obtained and deployed to the mirror environment.

Monitor development of mirror environments to move the applications to.

Ensure sign-off documentation is prepared and ready for the sign off process.

Develop, prepare and present reports on project status and financials to senior management.
SERVICEMASTER
Jun 2012- FEB 2014
As a Project Manager in the PMO I was responsible for driving multiple concurrent infrastructure and application
projects to successful conclusions, collaborating with business and technical teams to define requirements and
determine personnel, infrastructure and software costs with budgets up to $5m.

RICHARD BROWN, PMP

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Drove projects to successful conclusions utilizing a formalized SDLC process of documentation, presentation
and gate reviews to get phase and financial approvals.
Worked very closely with Business partners of all levels of seniority to ensure clarity of requirements.
Developed, prepared and presented dashboards on project status and financials to senior management.
Partnered with the Infrastructure technical team to define requirements and oversee the build of servers and
software for application and infrastructure projects with a view to monitor risks, issues and progress
Partnered with Facilities to determine scope, schedule and tasks to replace the key-card access system, liaising
with a vendor to successfully complete the transition.
Partnered with Facilities, Legal, Telecommunications, Customer Care and Vendors to successfully build out
and launch a call center of 50 stations. This was a distributed team all meetings conducted via WebEx and
conference calls.
Contributed to the continual enhancement of the ServiceMaster SDLC process which increased the efficiency
and streamlined the process. Project documentation maintained in Innotas and SharePoint.
*** Received the Nov 2013ROCK-IT award for my Project Management performance.

FedEx (via HP ) Project Manager Data Center Migration

Mar 2011-Jun 2012

Developed the retirement request and tracking process to identify retiring applications and cost reduction.

Multiple projects with budgets up to $1m (pieces within a $500m program) and multiple cross functional teams

Built relationships with nationally distributed application owners to define requirements and conduct weekly
status conference calls to track progress, budget, identify issues and potential risks.

Compile and present retirement, decommission and budget information for weekly C level dashboard reports.
FedEx (via TEKSystems) Project Manager
Sep 2010-Feb 2011

Implementation of an asset and change tracking system

Created Project Plan, schedule, dashboard, status reports and performed task management.

Co-ordinated the distributed development and implementation teams keeping the schedule on track.

Partnered with vendor (HP) to coordinate release content, delivery, resolve issues and track a $1.5m budget.
ServiceMaster (via RHI)
Feb 2010Aug 2010

Project Manager - selection of CRM package and implementation partner

Project Plan, schedule, communication plan and governance structure and issues/risk/action log.

Liaise with internal organizations and management to define and document requirements, issue RFPs and
organize presentations/demos with different vendors and scoring the demos to make a selection.
H&R Block (direct)
May 2009Dec 2009

Various projects with customer focus or office organization. Small teams and budgets (<$25k) .
FEDEX SERVICES (Memphis, TN)
Nov 2005 Apr 2009
Project Manager: Working with business and technical staff of all levels of national and international matrix
organizations to define requirements and successfully implement multiple application and infrastructure projects.
Give presentations and status updates to all levels of business and technical personnel. Some achievements:

Helped establish a PM group for Network Business Solutions, developing processes, procedures and mentoring
newer PMs.
Led numerous Enterprise and International projects such as the migration of email platforms to MS Exchange,
developing an email project template which improve migration efficiency by 40% and an Automated
Migration System (full SDLC), that increased initial take up to 90% and a reduction of 50+% in helpdesk
calls. The system provided user training and gave the business owner discretionary control of the migration
process. Cross functional and off shore teams with budgets up to $500k (overall program circa $10m)
Partnered with an infrastructure team, Security and Legal to replace thin client access points (WBTs)
worldwide. This included building a complex schedule of tasks to ensure all replacements were compliant to
local rules and regulations.
Drove the implementation of a BlackBerry emergency communication tool with less than a 3% push failure.
Received several BZ awards for excellent performance.

RICHARD BROWN, PMP

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MOMENTUM (Harrisburg, PA) - CONSULTANT

Aug 2004 - Nov 2005
PA Commonwealth Office of Administration (OA)

Improved system development process by developing a streamlined Systems Development Methodology

(SDM). This was achieved by working with OA personnel to elicit and document requirements, research
existing methods, develop best practices and processes.

Present/teach a new online procurement tool (E-Buy) for GSA (General Services Administration) to audiences
of different levels nationally and internationally.
PENNSYLVANIA DEPT. OF TRANSPORTATION (Harrisburg, PA Via Software AG U.S.A) Oct 1996 Aug 2004
Project Manager: for Software AG (SAG) at the Pennsylvania Department of Transportation (PennDOT) with the
responsibility for the development and successful implementation of multiple software applications, maintaining the
business relationship between PennDOT and SAG, including all project and personnel budget responsibility.

Development of applications; worked with different Bureaus and State Agencies business users to illicit
requirements and define project functionality and with PennDOT, SAG and other vendor staff to define the
project development, testing, implementation and maintenance.

Mentored PennDOT and vendor staff in SAG tools and products, Agile development (RAD/JAD) methodology,
SDLC (System Development Life Cycle) including use case and test data creation, unit, system, user
acceptance and stress testing. Business requirements and customer relationships.

Managed business and technical team meetings and presentations to keep projects on track; status reporting for
management and lessons learned, and developed a central document repository.

Managed up to 9 concurrent projects with up to 25 PennDOT and vendor staff and budgets of up to $2.5m

Maintained the business relationship between Software AG and PennDOT by constant communication with
PennDOT management avoiding potential issues, performing adhoc tasks as requested, and identifying
enhancement and new business opportunities.
Prepared RFIs, RFPs and statements of work including presenting proposals, budget preparation, project
management and personnel management for SAG, PennDOT, and other vendors.

Prior to 1996
Education - Huddersfield Polytech ATI & LTI in Textiles
LTI - BS equivalent - permitted to teach/lecture in textiles.
ATI - BS+, BS in textile holders had to have additional education and examination to obtain their ATI.
I obtained numerous (relevant at the time) technical certificates, most recent being PMP & ITIL V3 (foundations).
Professional Experience
Held contract and permanent positions in the UK, Australia and USA working with government, financial, and
commercial organizations in progressively more responsible and diverse roles such as; Programmer, Data
Analyst/Modeler, Database Designer, Team Leader, Systems Analyst, Business Analyst, Project Manager.